Business Systems Analyst

San Jose (Hybrid 3 days a week in office)

We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for an Business Systems Analyst to join their growing team.  

The Business Systems Analyst within the Chatbot & Interoperability team will play a crucial role in bridging the gap between business requirements and technical solutions. You will work closely with stakeholders, including Product & Service Owners, to understand their needs, analyze business processes, and translate requirements into actionable specifications for chatbot and integration solutions. This position requires a strong understanding of business processes, excellent analytical skills, and the ability to effectively communicate with both technical and non-technical stakeholders.

Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document business requirements for chatbot and integration solutions.
• Conduct interviews, workshops, and meetings with stakeholders to understand their needs, pain points, and objectives.
• Analyze and document business processes, workflows, and data flows to identify opportunities for automation and improvement.
• Translate business requirements into clear and concise functional specifications, user stories, and use cases for chatbot and integration development.
• Work closely with developers, architects, and other team members to ensure that technical solutions meet business needs and requirements.
• Perform impact analysis and risk assessment to identify potential issues and dependencies related to proposed changes or enhancements.
• Assist in the evaluation and selection of technology solutions, tools, and platforms for chatbot and integration development.
• Collaborate with UAT teams to define test cases and acceptance criteria for chatbot and integration solutions.
• Provide support and guidance to business stakeholders during the testing, deployment, and rollout of chatbot and integration solutions.
• Monitor and track project progress, milestones, and deliverables, and communicate updates to stakeholders as needed.

Qualifications:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
• 2+ years of experience as a business systems analyst or similar role, preferably in software development or IT projects.
• Strong understanding of business processes, workflows, and data analysis techniques.
• Excellent analytical and problem-solving skills, with the ability to think critically and logically.
• Experience gathering and documenting business requirements, functional specifications, and use cases.
• Strong communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Experience working in Agile or Scrum environments is a plus.
• Knowledge of chatbot technologies, ETL integration tools, SQL databases, programming languages, or software development methodologies is desirable.
• Certification in business analysis (e.g., CBAP, CCBA) is a plus.

This is a fantastic opportunity to join a growing team.  The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. 

If this sounds like the ideal position for you apply today with an English version of your CV!