Community Manager

Manchester City centre (2 days per week onsite)

The company

Our client have the single minded belief that in order for their business to be sustainable in the long term, fulfilling community needs will be at the centre of there strategy. As a company that is on a hyper growth trend, They are hiring a new team of community managers to foster there growing online presence in forums.

The role

We are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned brand communities. Reporting to the Community Team Leader, you will contribute to a bespoke community engagement strategy, build community relationships, and be responsible for the overall brand growth on channels like Discord, Telegram, Reddit, YouTube community and Trustpilot.

Your Mission

• Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team.
• Keep internal and external information up-to-date in a fast-paced environment
• Work closely with the team to write and disseminate critical information about brand updates
• Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities
• Reply to member comments in brand discussion forums to foster a sense of community and encourage conversation. NB- you will not be the point of contact for responding to individual customer complaints/inquiries, but work with CS to share data, and cluster them into trends for the team to understand
• Contribute ideas for the overall growth and health of individual communities, while seeking out new channels where our customers gather
• Responsible for managing Discord on-platform live events to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture
• Work closely with social and content teams to produce exclusive content and create a diverse creative community

Requirements

• Entrepreneurial mindset and ability to operate autonomously
• Experience using and building community servers
• Knowledge of sports is a huge benefit
• Ability to use social media tools to glean trends, statistics, and insights
• Professionally represent the client's core values and mission when interacting with external parties
• Strong work ethic, and ability to work closely with, and collaborate effectively with other teams
• A global mindset: someone who has either worked internationally or had experience managing a large regional community
• Ability to adapt to and learn new community-related software
• Extremely organized and able to juggle multiple tasks
• Team player
• Able to work nights or weekends/variable schedule when necessary.

Responsibilities

• Work with social media managers to generate social content that will drive communications
• Plan social content and maintain a content calendar
• Monitor overall marketing strategy by overseeing social media campaigns.

If you are interested in the vacancy or want a confidential chat about the vacancy please don't hesitate in reaching out to me.