Systems Administrator, Team Lead

San Jose (Hybrid 3 days a week in office)

We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Systems Administrator, Team Lead to join their growing team.  

The Team Lead for the Call Center Applications, Systems Administrator leads a team responsible for the day-to-day administration, support and maintenance of our suite of call center and related applications. They will focus on continuous optimization of the applications and infrastructure, maximizing product availability, stability and security while ensuring and we meet operational and organizational requirements. This position requires strong leadership skills and technical expertise.

Responsibilities:

Team Leadership:

• Lead, mentor, and empower a team of systems administrators focused on strategic initiatives and project / product delivery.
• Set clear objectives and priorities for the team, ensuring alignment with departmental and organizational goals.
• Foster a culture of innovation, collaboration, and excellence within the team and with other departments.

System Administration:

• Responsible for the Application Lifecycle Management of the CCA portfolio of tools
• Monitor system performance and troubleshoot issues to ensure optimal uptime and reliability
• Proactive and reactive tier 3, incident response ensuring a support coverage of 24 / 7 / 365
• Ensure systems are patched in accordance with internal policies while minimizing downtime

Technical Expertise:

• Provide technical guidance and expertise to the team and drive advancement of the overall team’s technical skills.
• Act as escalation point for the CCA Systems Administrators team
• Stay abreast of industry trends and best practices to drive continuous improvement for the team and the supported products
• Ensure the team becomes the subject matter expert for supported products

Cross-Functional Collaboration:

• Collaborate with cross-functional teams, including IT infrastructure teams, support teams, software development, cybersecurity, and business stakeholders, to ensure products continue to meet organizational and stakeholder goals
• Serve as a liaison between technical and non-technical stakeholders, facilitating communication and resolving conflicts or challenges as needed.

Documentation and Knowledge Sharing:

• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Facilitate knowledge sharing and training sessions to transfer technical expertise and best practices to team members and other support teams or departments.
• Ensure seamless transition to service and support of delivered project or products.

Qualifications:

• Degree in Computer Science, Information Technology, or equivalent
• 10+ years experience in system administration of operating systems, infrastructure and enterprise application platforms or call center platforms
• 4+ years experience in system administration of Call Center, CRM, ERP or similar enterprise application platforms with 200+ concurrent users spanning global sites
• Proven experience with Windows Server, Linux/Unix, database servers, multi site networking, load balancing, virtualization, storage and cybersecurity
• Experience in technical solutions engineering, software development, or systems integration, with a focus on call centers
• Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve project objectives.
• Excellent problem-solving abilities and a proactive approach to identifying and addressing technical challenges.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to diverse audiences.

This is a fantastic opportunity to join a growing team.  The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. 

If this sounds like the ideal position for you apply today with an English version of your CV!