Business Development Manger Halifax (Hybrid work model) Who we are Humankind is a specialist recruitment consultancy inspired by our pledge to connect the global vision of our clients to the personal ambitions of exceptional individuals. Working across four continents, and multiple verticals (including Marketing, Digital, IT, Professional Services and more), we are Humankind Global Recruitment, a brand-new consultancy built on the foundations of a successful and well respected, 30 years established, recruitment consultancy. We are seeking a dynamic and results-oriented Business Development Manager to join our team. This role is pivotal in driving growth and expanding our client base. The ideal candidate will have exceptional communication skills, and a proven track record in business development. Requirements Identify and generate new business opportunities through networking, referrals, and focused outreach. Design and implement strategies to enter new markets and engage prospective clients. Assess market trends, client needs, and the competitive landscape to guide strategic decision-making. Develop and nurture strong client relationships to ensure high levels of satisfaction and long-term retention. Establish and meet sales targets and KPIs, continuously monitoring performance and refining strategies as necessary. Attend industry events and client meetings to establish and strengthen customer relationships. Work closely with operations to ensure client service needs are met and align with company standards. Qualifications: 5+ years of proven success in sales or account management, ideally within a recruitment consulting environment Global B2B sales experience is desired Comfortable driving cold/warm outreach and generating leads Excellent relationship-building skills with clients and key decision-makers. Proficiency in MS Office and experience with CRM tools is an asset. A collaborative team player with a values-driven mindset. Commitment to social, environmental, and community sustainability. Global travel as required Perks and benefits Highly competitive salary and bonus structure Comprehensive health and medical benefits package RRSP matching program Flexible hybrid work arrangement for work-life balance If you're a motivated recruitment professional with a passion for delivering top-notch customer service and want to be part of a growing, dynamic global team, we encourage you to apply today!  

Head of HR - Agency Halifax, Nova Scotia Competitive Salary and Benefits Package   We are looking for an experienced and results-driven Head of HR to align HR initiatives and functions with business objectives and business needs. The Head of HR will report directly to the HR Director and will be accountable for the performance of the HR function for a technology and marketing focussed group.  The candidate will be a key member of the HR team and be highly visible. They will lead a mixed team of HRBPs, HR Managers and in some instances, office management teams too. Key responsibilities: Implementing and developing policies and programs across a diverse set of teams and divisions Ensuring that all policies comply with legal regulations Overseeing all HR functions and staff; mentoring and coaching the HR and office management teams Developing, monitoring and implementing the people strategy, shaping to clients’ requirements Ensuring employee data is reconciled and entirely accurate Ensuring key annual cyclical programs are delivered and developed – examples include goal setting and objective planning, performance management cycles, talent management cycles, compensation planning and execution cycles. Directing change management, organizational development and effective harmonization post any M&A activity Ensuring all operational elements of HR are seamlessly delivered, examples include payroll, benefit enrollment and recruitment operations.   Responsibilities Strategy planning, alignment and execution: Aligning HR strategies with the overall business goals and ensuring they support the company’s objectives. Inputting to and developing the yearly HR agenda across a mix of established and scale up companies Support the development, implementation and management of HR strategies, policies, and practices Partner with subject matter expert teams (Compensation, L&D, Recruitment) to ensure competitive programs that attract and retain top talent while aligning with the company’s financial objectives Developing strategies to improve employee engagement and satisfaction, fostering a positive and inclusive workplace culture Keeps a pulse on recruitment needs and facilitates requirements and able to plan ahead.   Stakeholder engagement: Support leaders with HR strategies Drive collaborative communication across the network of clients and partners Maintain employee relations and keeps a pulse on team dynamics Improving relations between employees and management Advisory: Global Workforce Planning: Managing talent acquisition, retention, and development on a global scale, ensuring the right people are in the right roles at the right times. Lead on a range of projects that clients may need from the HR team Change Management: Leading and supporting organizational change initiatives, ensuring smooth transitions and effective communication across regions. Ensuring adherence to local and international labor laws and regulations, and maintaining HR policies that comply with legal standards. Using data to inform strategy and problem solving Managing Employee Relations workload to successful conclusion Management: Managing, coaching, motivating and mentoring members HR team members Risk Mitigation: Identifying and managing HR-related risks, including those related to employment practices, workplace safety, and data privacy. Manage and coordinate the HR staff development plans and performance management Ensures compliance with employment laws and regulations in multiple countries Stays up-to-date with best practices in managing human resources Stay informed of trends and innovative techniques to be competitive and creative with HR practices Create and supports training and development programs and initiatives Create and supports initiatives towards Corporate Social Responsibility Streamlining HR processes and leveraging technology to improve efficiency and data management Key Competencies: Knowledge and Expertise: Behavior: Serves as the HR expert, with in-depth knowledge of HR best practices and legal compliance. Demonstrates a broad understanding of business goals Outcome: Leads specific HR initiatives by applying expert-level knowledge and aligning HR strategies with both local needs and broader objectives. Problem Solving: Behavior: Addresses and resolves complex, specific HR challenges with innovative and practical solutions. Interprets organizational goals and operational challenges to develop best-in-class HR practices. Outcome: Proactively anticipates HR-related challenges, offering data-driven and tailored solutions that support both immediate site needs and long-term business objectives. Stakeholder Management: Behavior: Builds strong relationships with leadership and employees while providing strategic HR guidance to the local management team. Coaches, advises, and collaborates with key stakeholders to ensure effective HR decision-making. Outcome: Fosters effective communication and collaboration, ensuring alignment with organizational HR strategies and driving engagement at all levels. Scope & Accountability: Behavior: Oversees all HR operations, with broad accountability for the performance and success of HR initiatives. Manages HR functions such as recruitment, performance management, employee relations, and legal compliance. Outcome: Ensures smooth HR operations at the company level, delivering HR services that meet site needs and contribute to the overall success of the business. Planning and Organizing: Behavior: Develops and implements specific HR plans that align strategic priorities. Manages resources, policies, and HR-related activities such as workforce planning and employee development. Outcome: Ensures the HR strategy is effectively execute, meeting short- and long-term operational and organizational goals. Leadership: Behavior: Leads the local HR team (if applicable) or provides leadership within the HR function. Directly or indirectly manages staffing decisions, including hiring, training, and development of the HR team. Outcome: Creates a strong HR presence, driving performance and development through effective people management and leadership initiatives. Strategic Thinking: Behavior: Thinks strategically about the company’s HR needs, aligning HR functions. Anticipates future challenges and opportunities within the workforce and broader business environment. Outcome: Contributes to the long-term HR strategy, ensuring the HR function is forward-thinking and able to adapt to evolving business needs. Innovation & Continuous Improvement: Behavior: Drives innovation and fosters a culture of continuous improvement in HR processes and services. Promotes adaptability and manages change initiatives effectively. Outcome: Implements new HR processes and technologies, leading improvements that result in better operational efficiency and higher employee satisfaction. Project Management & Data-Driven Solutions: Behavior: Leads HR projects related to recruitment, employee engagement, compliance, and other site-specific initiatives. Utilizes data and analytics to make informed HR decisions and solve operational challenges. Outcome: Successfully manages HR projects from inception to execution, ensuring projects are completed on time, within budget, and deliver meaningful business outcomes.   Requirements: At least 10 years of HR management experience in a fast paced environment. Demonstrated ability to provide leadership as a member of the senior management team. Diploma in Human Resources or related degree and experience Strong initiative and solid decision making skills and abilities Strong background in all HR functions including setting up processes both operational and tactical.   #LI-DO1 Dave

Senior Recruitment Consultant Halifax (Hybrid work model)   Who we are Humankind is a specialist recruitment consultancy inspired by our pledge to connect the global vision of our clients to the personal ambitions of exceptional individuals. Working across four continents, and multiple verticals (including Marketing, Digital, IT, Professional Services and more), we are Humankind Global Recruitment, a brand new consultancy built on the foundations of a successful and well respected, 30 years established, recruitment consultancy. Thanks to continued growth, we are looking for an ambitious, determined, and experienced recruitment consultant, with a track record of building relationships through the provision of a first-rate service. As a Senior Recruitment Consultant, you will be responsible for managing the full recruitment cycle. This role requires a blend of relationship management, and recruitment expertise. You will play a key role in ensuring high-quality service delivery to both clients and candidates.   Requirements 4+ year’s experience running a recruitment desk. Proven track record of successfully managing the full recruitment lifecycle. Experience managing and developing a client portfolio, with the ability to garner repeat business. Strong understanding of market trends within the industry and the ability to provide consultative advice to clients and candidates. A strong customer-centric approach, with a deep understanding of client needs and the ability to deliver tailored recruitment solutions.   Perks and benefits Highly competitive salary and commission package, uncapped with no threshold Comprehensive health and medical benefits package RRSP matching program Flexible hybrid work arrangement for work-life balance   If you're a motivated recruitment professional with a passion for delivering top-notch customer service and want to be part of a growing, dynamic global team, we encourage you to apply today!

Systems Administrator, Team Lead San Jose (Hybrid 3 days a week in office)   We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Systems Administrator, Team Lead to join their growing team.   The Team Lead for the Call Center Applications, Systems Administrator leads a team responsible for the day-to-day administration, support and maintenance of our suite of call center and related applications. They will focus on continuous optimization of the applications and infrastructure, maximizing product availability, stability and security while ensuring and we meet operational and organizational requirements. This position requires strong leadership skills and technical expertise. Responsibilities: Team Leadership: Lead, mentor, and empower a team of systems administrators focused on strategic initiatives and project / product delivery. Set clear objectives and priorities for the team, ensuring alignment with departmental and organizational goals. Foster a culture of innovation, collaboration, and excellence within the team and with other departments. System Administration: Responsible for the Application Lifecycle Management of the CCA portfolio of tools Monitor system performance and troubleshoot issues to ensure optimal uptime and reliability Proactive and reactive tier 3, incident response ensuring a support coverage of 24 / 7 / 365 Ensure systems are patched in accordance with internal policies while minimizing downtime Technical Expertise: Provide technical guidance and expertise to the team and drive advancement of the overall team’s technical skills. Act as escalation point for the CCA Systems Administrators team Stay abreast of industry trends and best practices to drive continuous improvement for the team and the supported products Ensure the team becomes the subject matter expert for supported products Cross-Functional Collaboration: Collaborate with cross-functional teams, including IT infrastructure teams, support teams, software development, cybersecurity, and business stakeholders, to ensure products continue to meet organizational and stakeholder goals Serve as a liaison between technical and non-technical stakeholders, facilitating communication and resolving conflicts or challenges as needed. Documentation and Knowledge Sharing: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Facilitate knowledge sharing and training sessions to transfer technical expertise and best practices to team members and other support teams or departments. Ensure seamless transition to service and support of delivered project or products. Qualifications: Degree in Computer Science, Information Technology, or equivalent 10+ years experience in system administration of operating systems, infrastructure and enterprise application platforms or call center platforms 4+ years experience in system administration of Call Center, CRM, ERP or similar enterprise application platforms with 200+ concurrent users spanning global sites Proven experience with Windows Server, Linux/Unix, database servers, multi site networking, load balancing, virtualization, storage and cybersecurity Experience in technical solutions engineering, software development, or systems integration, with a focus on call centers Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve project objectives. Excellent problem-solving abilities and a proactive approach to identifying and addressing technical challenges. Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to diverse audiences. This is a fantastic opportunity to join a growing team.  The company offers life & health insurance coverage, additional annual time off, and training sponsorship program.  If this sounds like the ideal position for you apply today with an English version of your CV!    

  Marketing Operations Manager Halifax, Nova Scotia Hybrid (2-3 days a week in office) We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are looking for a passionate, motivated, and highly collaborative candidate to add to their Marketing team. The Marketing Operations Manager is a creative problem solver with the ability to quickly identify, dissect, and overcome roadblocks. The ideal candidate can effortlessly manage competing priorities and to communicate effectively. If you are someone who doesn’t shy away from a good challenge, then we would like to meet with you. You will be responsible for proactively managing the planning, road mapping and delivery of marketing projects, while paying close attention to shifting priorities and ensuring process and SLAs are respected. As Marketing Operations Manager, you bridge the gap between the marketing strategists and the operational teams and are able to maintain strong working relationships with key stakeholders.    Responsibilities   Responsible for managing the planning, road mapping and delivery of marketing projects. Ensures effective communication across both internal and external teams and stakeholders. Manages shifting priorities and ensures process and SLAs are respected. Proactively flags deliverables at risk for missed deadlines. Identifies conflicts or roadblocks and provides potential solutions. Ensures upcoming events, product releases and other important milestones are added to the team’s calendar, and plans are submitted for approval in a timely manner. Collaborates with the team and other service providers to ensure alignment of projects and resources. Acts as the gatekeeper of the team’s OS in order to protect SLAs and make certain they are respected. Manages JIRA and Confluence processes to ensure stakeholders stay true to their commitments and keep their tickets, roadmaps and milestones updated with required detail. Flags to Head of Marketing when at risk. Coordinates with internal teams to devise, revise, and improve processes, workflows, SLAs, and to support their adoption and adherence. Assists the team with creative problem solving to remove or work-around roadblocks. Monthly and weekly reporting. Other duties and responsibilities as assigned.  Qualifications   Relevant degree/diploma or a minimum 3-5 years’ experience in a management role, preferably in the marketing or project management space. Foundational understanding of marketing best practices. Atlassian product knowledge (JIRA & Confluence). Passion for creative problem solving is essential. Excellent organizational and time management skills. English verbal and written communications skills are critical. Motivated individual, comfortable with rapid change; ability to multi-task and meet deadlines all while having a strong attention to detail. Client services mentality, flexibility and willingness to collaborate openly with other functions. Must be able to interact effectively across functions and cultures. Must be able to work variable schedule(s) with consideration for multiple time zones and teams in various locations around the world. Must be able to travel internationally. This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, employer paid premiums for Head and Dental benefits, RRSP contributions, wellness allowance and much more!     If this sounds like the ideal position for you then apply today!

Producer Cluj Permanent 240,000 - 310,000 RON p/year (Gross)   We are looking for a passionate, motivated and highly collaborative Producer to join the Marketing team of a Creative Agency we are working with in Romania. Assisting the Producer Team Lead, the Producer is a creative problem solver who can proactively manage the planning, road mapping and delivery of marketing projects whilst managing shifting priorities and ensuring all SLA’s are met. As part of the role you will keep track of progress to proactively flag deliverables at risk of missing deadlines and identifying potential conflicts or roadblocks whilst managing processes in JIRA and Confluence. The Producer bridges the gap between the marketing strategists and the operational team so it is important that you are able to maintain strong working relationships with both internal and external stakeholders.   The successful candidate will have: A degree (or equivalent) within a relevant marketing subject Experience in a similar role where you have gained a good understanding of marketing best practices A passion for creative problem solving Excellent communication, organisation and stakeholder engagement skills Jira and Confluence software skills   Please note due to the nature of how the client operates the successful candidate must be a clear communicator in English and be able to travel internationally as and when required. If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1

Community Moderator     Halifax, Nova Scotia   Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   They are looking for a highly skilled Community Moderator to join their growing team.   They are seeking a top-notch, experienced Online Community Moderator to act as the eyes and ears of your assigned communities. Reporting to the Community Team Leader, the Online Community Moderator contributes to community engagement strategy, builds community relationships, and contributes to overall brand growth.   Responsibilities   Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team Keep internal and external information up-to-date in a fast-paced environment Work closely with the team to write and disseminate critical information about brand updates Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities Reply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understand Contribute ideas for the overall growth and health of both individual communities Responsible for Discord on-platform events such as AMAs, and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord. Work closely with social and content teams to produce exclusive content and create a diverse creative community.     Qualifications   Entrepreneurial mindset Experience using Discord Server Excellent, accurate written and verbal communication skills Ability to use social media tools to glean trends, statistics, and insights Professionally represent the Company's core values and mission when interacting with external parties Strong work ethic, and ability to work closely with, and collaborate effectively with other teams A global mindset: someone who has either worked internationally or had experience managing a large regional community Prior customer service experience beneficial Self-motivated and independent Ability to adapt to and learn new community-related software Extremely organized and able to juggle multiple tasks Team player Regular, consistent and punctual attendance. Able to work nights or weekends/variable schedule when necessary   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, employer paid premiums for Head and Dental benefits, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!    

Marketing Executive (B2B) £28,000 – £32,000 + Benefits Full Time Wilmslow, Cheshire (Hybrid) If you're a couple of years in to your B2B marketing career and want the opportunity to further develop with a wide ranging role, working closely with and learning from a very experienced Marketing Director, this is a great opportunity. Longer-term, and for the right person, this role could well develop further with potential management responsibilities and progression prospects in the future. The Job... You’ll be reporting to and working closely with their highly experienced Marketing Director. You'll be working on online and offline marketing activities. Using targeted marketing campaigns and customer communications designed to drive market awareness and uptake of their portfolio of products, you'll be  supporting customer acquisition and helping to grow revenues from their existing customers.   It’s a full-time role and you'll enjoy hybrid working, with 4 days onsite in the office, working collaboratively with supportive and friendly colleagues, and 1 day a week working from home. You'll be responsible for: - Supporting the delivery of their marketing plan including campaigns, product marketing, digital marketing, social media, and communications activities, to schedule and budget. - Creating content for websites, eshots, campaign emails, product promotions, customer newsletters etc, ensuring information is accurate and current, on brand, and in line with the interests and focus of the relevant target audience(s). - Managing the organisation's social media channels, primarily LinkedIn, to grow their social media profile with their target audiences. You'll also work closely with the sales teams to develop the editorial calendar for your social posts. - Working closely with the sales team to build solid relationships, ensuring marketing is supporting their needs and those of their customers and prospects. - Supporting their presence at industry and customer events. - Maintaining the product information/image assets in their PIM (product information management system) and across all ecommerce channels. - Ensuring brand consistency and adherence to brand guidelines in all marketing activities. - Preparing monthly performance statistics to demonstrate return on investment across all key marketing initiatives and channels. - Supporting other marketing and sales projects as they arise. About You... As the Marketing Executive, you'll be getting stuck into a wide variety of online and offline B2B marketing campaigns as well as creating supporting sales literature for the sales team and for use at events and trade shows. Here's some of the key experience you'll need to demonstrate: - At least 2 years experience in a busy B2B marketing team. - Experience of implementing marketing, customer communication, lead generation and social media campaigns in a busy B2B environment. - Excellent copywriting and proof-reading skills; attention to detail and accuracy of work is essential. - Experience of working with CRM/marketing systems. - Ability to analyse and summarise data and statistics including social and web analytics. - An understanding of SEO, PPC and Paid Social Media Marketing is highly desirable. The Company... This is a market-leader in manufacturing and supplying temporary protection materials and sustainable site signage for major construction companies and housebuilders. They're a very eco-friendly business too, which offers some great marketing opportunities. You'll be working alongside a very experienced Marketing Director and there is potential for this role to grow into a management position in the future, for the right person. In addition to an attractive salary of £28k - £32k DOE, some additional benefits include; - Working hours of 8-5, Monday-Friday, for a great work/life balance. - 26 days holiday plus bank holidays (within this, your birthday off and an extended Christmas break). - Free on-site car parking. - Pension scheme. - Private medical insurance. - Death in service cover (4x salary) - Income protections (75% of salary less state benefits). - Quarterly staff nights out and Xmas party.  Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV by clicking the link below.   Chris

Office Coordinator San Jose (On-site)   We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for an Office Coordinator to join their growing team.   Undertake a variety of day-to-day office and clerical tasks, ensuring that the office operations run smoothly and are successful in supporting other business activities. The candidate should be an organized and competent professional with phenomenal communication skills. Should be comfortable communicating with people – both in English and Spanish – and able to carry out administrative duties with accuracy and speed. Due to the nature of the duties, WFH is not applicable for this position.   Responsibilities: Order office and kitchen supplies such as stationery, fruit, water amongst other items Manage office cleaning services and deep cleaning as required Act as local Procurement Officer and as the primary point of contact between suppliers and the business Maintain and update supplier information on Vendor Tickets on Jira Manage relationships with vendors, service providers and landlords, ensuring that all items are invoiced and paid on time by the Finance Department Assisting the company’s HR function as required Manage internal travel arrangements for staff members, relocations, new employees from abroad or visitors such as flights, accommodation, taxis, and authorization letters while ensuring the company’s travel policy is applied Organize ad hoc events: welcome lunches, breakfasts, team-building events, among others Assist with new projects such as expansion of the office Decorate the office for events such as Christmas Support the organization of company events such as summer parties and Christmas party Greet & assist visitors and staff members in a positive and friendly manner Responsible for receiving providers/vendors Monthly inventories of office, facilities, HR and EHS supplies and restock Responsible for maintaining birthday list up to date, ordering products to vendors and delivery to employees Daily inspection of facilities to detect any cleaning needs, potential EHS risks, etc. focusing on immediate needs, covering tasks like restroom cleanliness, equipment functionality, safety checks, and addressing urgent maintenance issues. Send written communication like emails and announcements to staff as required Any other duties as assigned. Qualifications: English Proficiency – B1 Experience in customer service will be a plus Knowledge of basic bookkeeping principles and office management systems and procedures Outstanding knowledge of MS Office, “back-office” and accounting software Working knowledge of office equipment (e.g. printers, scanners) Excellent communication and interpersonal skills Organized with the ability to prioritize and multi-task Reliable with patience, confidentiality and professionalism Proven experience as Office Coordinator or similar position Ability to be resourceful and proactive when issues arise Competency in Microsoft applications including Word, Excel, and Outlook.   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!    

Senior Accountant   Halifax, Nova Scotia   Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   The role is responsible for managing the month-end closing process, ensuring the accurate and timely production of monthly financial statements. It provides support to accounting management by helping to maintain internal controls and prepare financial reports, while also assisting in the preparation of quarterly budgets.    Responsibilities   Responsible for Month-End closing; preparation of timely and reliable monthly accounts package Supports accounting management, assist with internal controls, and prepares financial reports Assist with preparing quarterly budget Responsible for assisting with the day-to-day accounting functions. Take control of all transactional matters including posting of vendor invoices, employee expenses, sales invoices and bank transactions into finance platform Filing Monthly sales Tax submission Run bank reconciliation reports for multi-currency accounts Preparing and posting journals such as prepayments, accruals, cash entries, intercompany entries, expenses and others Responsible for Account Payable and Receivable: Recording, monitoring, reconciling Preparation of weekly payment Maintain department files and databases Provide various reports as needed   Qualifications   Minimum of Bachelor’s Degree in Accounting Minimum of 6 years of experience in a similar role Experience working in a multinational company Excellent critical thinking skills Strong analytical and problem-solving skills Knowledge of accounting software D365 and Sage is a plus   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!            

Graphic Designer Hybrid working: 2-3 days per week in Tattenhall £35,000 - £40,000   Graphic Designer / International brand / Discretionary bonus / 25 days holiday plus bank holiday / Enhanced Mat and Pat leave / 2 weeks sick pay      The Graphic Designer will be joining a growing and exciting business who are cornering the market with their eco friendly focused approach. Working alongside the Head of Design, you will be responsible for implementing the brand’s look and feel consistently across every touch-point globally – both online and offline, in line with brand guidelines. Ensuring the company’s success through the delivery of strong and innovative marketing communications, engaging and best in class content, the Graphic Designer will be responsible for creating digital assets, packaging & retail POS and user experience to drive brand awareness, engagement and, ultimately, sales. With a focus on Digital Design, the Graphic Designer will need to be confident in both print and digital mediums with a solid foundations and understanding of creating digital solutions, experience with user experience principles and what works when it comes to digital design.   Reporting into and working alongside the Head of Design, the Graphic Designer will:   Work closely with the Brand, Digital Marketing and Sales teams to create compelling visual assets that resonate with the target audience and communicate brand values Develop and execute a suite of brand assets to bring the brand identity to life across all channels – from digital, social, web and retailer, to packaging, POS and more. Ensure all design elements adhere to brand guidelines Deliver creative design that is fresh, innovative and customer focused, through a series of different channels Ensure all creative output is on brand, taking feedback and direction from key stakeholders Work closely alongside the UK and US agencies to deliver best in class content to support brand campaigns Create and manage scheduled workload calendars Proofread designed content before sign off, ensuring the highest quality and accuracy Provide regular creative and design inspiration, keeping the wider team up-to-date with the latest design trends, best practice, techniques and software Developing internal team relationships to ensure consistent design across on and offline assets     You'll need: Proven in-house or agency experience in a graphic design role, with a strong design portfolio and emphasis on digital Excellent all round design skills, with proven experience in digital advertising campaigns, web design and brand application across various channel including retail. Fluent in Adobe CC, Illustrator, Photoshop and InDesign - Skill and knowledge of Aftereffects and Premiere an advantage. Familiarity with Meta, TikTok, Google and other performance marketing channels Solid experience of design principles, colour theory, typography, layout composition and a understanding of the importance of brand guidelines and maintaining consistency across all creative work Previous experience of working on branded consumer goods and with an understanding of digital marketing channels Good understanding of animation for social media and video editing would be a bonus Adept at taking creative from concept through to final production Proven experience working collaboratively with cross-functional internal teams Possess excellent communication and interpersonal skills, with the ability to effectively articulate design ideas to cross-functional teams Ability to work on multiple projects simultaneously, managing workload effectively to stick to deadlines Strong attention to detail and a desire to always deliver best in class assets Ability to work in a fast-paced environment where identifying needs, providing solutions and adding value is a prerequisite     This is a live requirement and for the right person and incredible opportunity to make your mark on a growing brand. With big plans in its future you could be instrumental in shaping the creative vision for the brand and wider business. The role is hybrid but will require at least 2 / 3 days a week in their Chester office, this will need to be taken into consideration when applying for this role.  If this sounds like the ideal role for you, then apply with an up to date CV and portfolio.  Dave #LI-DO1                              

Senior Product Manager £50,000 – £65,000 + Benefits + Car or Car Allowance Full Time Bolton (Hybrid)   If you're a talented Senior Product Manager with experience of managing a team, this role represents a great opportunity to join a growing trade supplier with a fantastic product line and superb reputation. You'll get to work with a great team in a supportive and friendly environment and will be responsible for developing and delivering a comprehensive product vision and strategy, managing full end-to-end product lifecycles across multiple product categories. The Job... You’ll be reporting to the Head of Marketing & Product and will ultimately be responsible for identifying new product and brand opportunities, including buying, pricing, and close collaboration with marketing.   It’s a full-time role and you'll enjoy hybrid working, with a mix of working with colleagues in the office and remote working from home. There will also be fairly regular trips to their Midlands showroom and (less frequent) trips to China and across Europe to meet with suppliers. You'll be responsible for: - Developing and delivering a clear product vision and strategy for multiple product categories and brands. - Creating and maintaining a product roadmap that outlines new product introductions and manages the lifecycles of existing products.  - Continuously researching and analysing market trends and the competitive landscape to ensure product plans are aligned to customer needs.  - Establishing and executing pricing strategies for product categories and brands that maximise profitability while ensuring competitiveness and customer satisfaction. - Collaborating with Commercial Finance and Sales to create pricing models that align with the Company’s goals and market positioning.  - Working closely with Supply Chain to ensure product introductions, discontinuations, and overall stock levels, are managed appropriately.  - Managing supplier relationships and being confident in negotiations to ensure buy prices are always at their most competitive.  - Conducting financial analysis to assess the impact of price changes on overall product profitability.  - Keeping up to date with relevant product/industry compliance and consulting with QA to ensure products meet quality expectations.  - Defining and tracking KPIs to measure product performance, identifying trends, risks and opportunities.  - Regularly exploring and presenting new product and brand opportunities.  - Collaborating with key stakeholders to agree go to market plans for new products.  - Presenting product up-dates and strategic plans to key stakeholders.  - Managing and developing a team of Product Managers and overseas sourcing colleagues.   About You... As the Senior Product Manager you'll be leading a team of Product Managers and ensuring close collaboration with Sales and Marketing to agree go-to-market plans that ensure the effectiveness of products through their performance, with the ability to track, monitor and present product performance regularly.  Here's some of the key experience you'll need to demonstrate: - Experience of working in a similar industry with a focus on OPP/MPP bathroom products/brands, with connections to suppliers and manufacturers and a track record of delivering results that have increased sales and margin. - Strong leadership skills with experience of managing and developing a team of Product Managers, including conducting regular 1-2-1 meetings, appraisals, and wider team meetings. - A thorough understanding of showroom and trade demands and expectations.   - Strong planning, analytical and reporting skills. - Excellent commercial capability, with the ability to implement and manage pricing strategies.  - Excellent project management and reporting skills. - Good interpersonal skills with the ability to effectively engage with colleagues, suppliers, manufacturers and customers. - Excellent Excel skills, with the ability to present data with meaningful insights.  - The ability to keep up to date with product trends and market developments. - An excellent understanding of our products with the ability to train key stakeholders.    The Company... This is a market-leader in supplying bathrooms, appliances, sinks and taps, providing the highest quality products and service to the trade and retail markets. They're undergoing a significant period of growth, and the Senior Product Manager will play a crucial role in its future plans. They're financially very stable with their large parent company operating across 3 continents and 7 countries. You'll be working alongside a small but perfectly formed, friendly, supportive, and motivated team, and as the business continues to grow, there is plenty of scope for career progression. In addition to an attractive salary of £50k - £65k DOE, some additional benefits include; - Company Car or Car Allowance - Bonus scheme – up to 10% of salary (based on achieving company profit target set and individual KPIs). - 25 days holiday plus bank holidays (increases with length of service). - Day off for birthday. - Holiday purchase scheme (buy up to 5 additional days). - Cycle 2 work scheme. - Discounted gym membership. - Free eye tests at Specsavers. - EAP (Employee Assistance Program). - Life insurance policy. - Private Healthcare. - Hot and cold drinks and free fruit.   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV by clicking the link below.   Chris

  ETL Developer San Jose (Hybrid 3 days a week in office)   We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for an ETL Developer to join their growing team.   The ideal candidate will have a strong background in Extract, Transform, Load (ETL) processes and technologies, as well as expertise in designing and implementing interoperability solutions to facilitate data exchange between disparate systems and applications. The role will focus on ETL and Interoperability integration processes enabling seamless data exchange and integration across production systems.   Responsibilities: ETL creation: Design, create, and maintain ETL processes to extract data from various sources, transform it into the required format, and load it into target systems or data warehouses. Create custom scripts, workflows, and data pipelines to automate data integration tasks. Interoperability Solution Design & Development: Collaborate with stakeholders to understand integration requirements and design interoperability solutions that enable seamless communication and data exchange between disparate systems and applications. Define integration patterns, protocols, and standards to facilitate interoperability and information flow across systems. Integration Implementation: Implement middleware, APIs, connectors, and integration layers to facilitate communication and data exchange between different systems, platforms, and data sources. Develop custom adapters, connectors, and plugins to integrate with third-party systems and applications. Data Mapping and Transformation: Define data mappings, transformations, and business rules to ensure accurate and consistent data exchange between systems. Develop data transformation scripts, mappings, and rules using ETL tools, scripting languages, and transformation frameworks. Performance Optimization: Optimize ETL processes and integration workflows for performance, scalability, and efficiency. Identify and address bottlenecks, optimize queries, and implement caching strategies to improve data processing speed and reduce latency. Documentation and Reporting: Create and maintain comprehensive documentation of ETL processes, data mappings, integration workflows, and support procedures. Generate reports, documentation, and data lineage diagrams to facilitate knowledge sharing and troubleshooting. Quality Assurance and Testing: Implement data quality checks, validation rules, and error handling mechanisms to ensure data accuracy, completeness, and integrity throughout the integration process. Conduct unit testing, integration testing, and user acceptance testing to validate ETL processes and integration workflows. Qualifications: Bachelor's degree in computer science, information technology, or a related field. Strong technical skills in ETL tools and technologies, such as Informatica, Pentaho, MS SSIS, or custom scripting languages (e.g., Python, SQL). Experience with data modeling, database design, and SQL query optimization. Proven experience in interoperability with expertise in designing and implementing solutions for data exchange and integration between systems. Knowledge of integration patterns, protocols, and standards (e.g., REST, SOAP, JSON, XML). Strong analytical and problem-solving skills, with the ability to analyze complex data integration challenges and propose effective solutions.   This is a fantastic opportunity to join a growing team.  The company offers life & health insurance coverage, additional annual time off, and training sponsorship program.  If this sounds like the ideal position for you apply today with an English version of your CV!      

  Chatbot Developer San Jose (Hybrid 3 days a week in office)   We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for an Chatbot Developer to join their growing team.   As a Chatbot Developer, you will be responsible for designing, developing, and maintaining conversational agents (chatbots) to enhance customer interactions and streamline processes within our organization. You will work with cutting-edge technologies, including Alvaria CXP (formerly known as Aspect) and commercial Natural Language Understanding (NLU)/Natural Language Processing (NLP) engines such as Microsoft LUIS or CLU. Your expertise in software development and NLP will be instrumental in creating intelligent chatbots that deliver exceptional user experiences and drive business value.   Responsibilities: Chatbot Creation: Design, develop, and deploy chatbots using Alvaria CXP and commercial NLU/NLP engines. Implement conversational flows, intent recognition, and other NLP capabilities to enable natural and intuitive interactions with users. Integration: Integrate chatbots with existing systems, applications, and databases to access relevant data and perform automated tasks. Collaborate with backend developers and IT teams to ensure seamless integration and data exchange. NLU/NLP Configuration: Configure and train NLU/NLP models using tools such as Microsoft LUIS or CLU. Define intents, entities, utterances, and other linguistic components to improve the accuracy and effectiveness of chatbot interactions. User Experience Optimization: Optimize chatbot interactions and user experience based on user feedback, usability testing, and performance metrics. Continuously refine conversational flows, language understanding, and response generation to enhance user satisfaction and engagement. Analytics and Insights: Monitor chatbot performance and user interactions using analytics tools and dashboards. Analyze usage patterns, conversation transcripts, and user feedback to identify areas for improvement and optimization. Security and Compliance: Implement security best practices and ensure compliance with data protection regulations (e.g., GDPR, PCIDSS, HIPAA) in chatbot development and deployment. Implement authentication, authorization, and data encryption mechanisms to protect sensitive information. Documentation and Training: Create documentation, tutorials, and training materials to facilitate the adoption and use of chatbots by end users and stakeholders. Conduct training sessions and workshops to educate users on chatbot capabilities and best practices. Continuous Learning: Stay updated on industry trends, emerging technologies, and best practices in chatbot development and NLP. Experiment with new tools, techniques, and algorithms to enhance the capabilities and performance of chatbots.   Qualifications: Bachelor's degree in computer science, information technology, or a related field. Experience in software development, with a focus on chatbot development, NLU, or NLP. Proficiency in programming languages such as Python, JavaScript, or C#, and experience with frameworks/libraries such as Node.js, .NET would be an asset Experience with chatbot development platforms such as Alvaria CXP, Microsoft Bot Framework, Dialogflow, or other similar platforms Familiarity with commercial NLU/NLP engines such as Microsoft LUIS, CLU, or IBM Watson. Strong understanding of NLP concepts, including intents, entities, dialog management and sentiment analysis. Excellent problem-solving skills and attention to detail, with the ability to analyze complex requirements and design efficient solutions. Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams and interact with stakeholders at all levels.   This is a fantastic opportunity to join a growing team.  The company offers life & health insurance coverage, additional annual time off, and training sponsorship program.    If this sounds like the ideal position for you apply today with an English version of your CV!      

  Creative Manager Halifax, Nova Scotia Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are looking for a highly skilled Creative Manager to join their growing team. The Creative Manager is multi-faceted, creative professional with a background in copywriting with a strong aptitude for communications and creative strategy. You will lead and mentor team of designers and copywriters based in Montreal. Your mission is ensuring the delivery of high-quality assets that are consistently on brand and keep conversion front of mind.   The passion for your craft should be infectious; you possess a strong business acumen to make strategic decisions about creative direction and continued application of best practices. You’ll take a hands-on approach, giving both design and copy the direction and tools they need to make break through creative ads that resonate with target consumers.   The ideal candidate should be excited to get your hands dirty from time-to-time moving work along and taking on projects of your own. You’ll have the opportunity to collaborate with world class marketing professionals while serving a variety of clients.   Responsibilities Ensure that your team is on track, asks the right questions and has the information needed to deliver their assigned projects with a high standard of quality, on time. Lead and grow a team of Designers and Copywriters through constructive feedback and working sessions both remotely and on site at our Montreal office. Collaborate with the traffic team to ensure the timely delivery of studio tasks. Provide feedback and approvals on projects assigned to external resources. Be hands-on and contribute to the creative process as needed. Strategically analyze all briefs – ensure that the internal team and our vendors deliver concepts, designs and copy that meet the communication objectives of the client. Place a particular emphasis on conversion led design and copy created with efficiency and velocity. Initiate/ lead/ actively partake in conversations surrounding the needs of the client. Act as a custodian for the clients’ brands. Travel: 1 week per month (or equivalent) to our client offices in Montreal.  Qualifications 5+ years working in an agency, in-house studio or similar role / environment with a background in Copywriting or Design. Proven experience in successfully managing a creative team. A proven track record of developing talent. Travel to the Manchester office as needed. Strong skills in design and / or copywriting with the ability to evaluate and provide feedback for both. If coming from a design background knowledge of Adobe creative Suite with an emphasis on Photoshop, Illustrator and XD. Must poses a strong sense of urgency, commitment to quality and the ability to consistently think at a strategic level to maximize client success. University/College diploma/ degree in a related field. Excellent English communication skills with the ability to clearly communicate ideas, concepts and challenges. Positive, high energy, and motivated to learn and transfer knowledge. Ability to excel in a fast-paced team environment. Have an in-depth understanding of the current competitive marketplace, creative industry trends and the capacity for using this knowledge to champion strong creative solutions. Possess maximum attention to detail and have the ability to succeed in a fast-paced creative environment.   This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, employer paid premiums for Head and Dental benefits, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!      

 Business Intelligence Analyst San Jose (Hybrid 3 days a week in office)   We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for an AI Language Developer to join their growing team.   The Business Intelligence Analyst plays a key role in the Product BI team, the team will be the go-to resource for complex data analysis and insight. You will be responsible for leading projects and conducting in-depth analysis to identify trends and insights to drive business decisions. You will develop best practices for data analysis ensure that all analysis is actionable. You will work closely with the Product teams to grow their business by answering pressing business questions, optimizing content and adjusting strategy.   Responsibilities: Utilize data to make actionable recommendations at all levels. Help identify the business data needed to produce the most useful insights and future analytics. Communicate insights and recommendations effectively to the broader team. Prepare analytical reports regarding the operations on a weekly/monthly basis and as requested Determines measures, baselines, tolerances, and normal variability for KPIs.  Able to articulate these concepts and parameters for data presented. Recommend and design local testing efforts within the business focused on improving KPI performance, ensuring that the relevant framework is in place for effective analysis of the test data. Support the KPI target-setting process to ensure they are effectively aligned with achieving the businesses’ overall objectives. Provides consultative support and training on interpreting data and using reporting tools. Recommend and participate in process improvement initiatives. Process ad-hoc requests for data that is not readily available in existing reports. Contribute to data dictionary, standards, training, and ongoing updates   Requirements 1+ years of Analytics / Data Science / Business Analysis experience. Systems experience would include SQL and Tableau. Skills in analyzing and interpreting numerical data, and in reasoning and problem solving through mathematical processes. Strong critical thinking skills and attention to detail. Be proficient in the use of spreadsheets, databases, and other applications of technology. Adept communicator with strong service orientation skills and a genuine commitment to excellence. Business and tech-savvy with the ability to see both the “big picture” and the minute details. Has an enthusiasm for translating data into actionable insight relevant to the company’s objectives. This is a fantastic opportunity to join a growing team.  The company offers life & health insurance coverage, additional annual time off, and training sponsorship program.  If this sounds like the ideal position for you apply today with an English version of your CV!       

Midweight Digital Designer Manchester / Hybrid - 3 days in the office £30k - £38k Design and Branding Agency / Hybrid working / 28 days holiday plus bank holidays / Annual bonus / Regular team socials / Wellness days   The Midweight Digital Designer will be joining an established design and branding agency based in Manchester. Working 3 days a week in the office and 2 from home, they work across a broad spectrum of clients and industries, creating design solutions across digital, print and animation / video.  Reporting into the Design Director, the Midweight Digital Designer will: Collaborate with the studio and developers to deliver cohesive and on-brand digital experiences. Use your skills in animation to enhance storytelling and bring dynamic elements to life in digital projects. Ensure all designs meet high standards of quality and align with the strategic goals of the clients and agency You'll have: Proven experience in web design and animation, with a portfolio showcasing your ability to create engaging digital experiences. Strong understanding of design principles and how they apply to both static and dynamic digital content. Ability to translate client needs and brand identities into innovative design solutions. Excellent communication and collaboration skills, with attention to detail and a passion for creating impactful visual narratives. Create interactive prototypes to illustrate design functionality and user journeys. Required skills: Minimum of 3 years in a similar role Proficiency in Figma Knowledge of white boarding tools such as Miro and Figjam Good understanding of brand and how it can be executed effectively Working knowledge of the Adobe Creative Suite Good level of animation and how it can be used to enhance design and tell stories Additionally it would be beneficial to have experience within basic front end languages, HTML, CSS and JS as well as CMS experience such as WordPress. 

Mid-Snr Recruitment Consultant Manchester Hybrid Salary Negotiable (d.o.e.)   Time for a change?   Working across four continents, and multiple verticals (including Marketing, Digital, IT, Professional Services and more), we are Humankind Global Recruitment, a brand new consultancy built on the foundations of a successful and well respected, 30 years established, recruitment consultancy.   Thanks to continued growth, we are looking for an ambitious, determined, and experienced 360 consultant, with a track record of building relationships through the provision of a first rate service.   We are REC compliance certified, a Culture 100 winner, and built around a shared belief in putting people, and service excellence, first.   We are able to offer a steady throughput of inbound roles to enable you to earn considerable commission whilst your desk is being further developed.   Humankind is based in the heart of the city centre with a great view over St Peters Square, offering excellent salary and commission, a substantial list of benefits from start, 25 days a year holidays plus banks, hybrid working with Mondays and Fridays being work from home days, and flexible start times.   If you have upwards of 4 years experience in a 360 desk, with stats to demonstrate your success, please get in touch asap.

  Program Manager Halifax, Nova Scotia Hybrid (2-3 days a week in office) We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. As the Program Manager you will ensure the successful delivery of multiple, concurrent projects within the scope of a major global business program. You will advise the leadership team and executives on the program status and resource planning to ensure successful delivery of the program strategy. As the Program Manager you must be able to cooperate with all teams and remain objective regarding his/her own responsibilities. You will maintain excellent communication with management and the project teams across the organization and lead the program in a mature and focused manner. You will have strong organizational skills and have the confidence to challenge stakeholders where necessary. Responsibilities   Engaging with key stakeholders across the program including senior managers and executives; proactively disseminating project information to all key stakeholders. Managing the effective governance of the program; chairing the Program Board and other responsibilities and reporting arrangements in line with the overall project management framework. Working with key stakeholders and other project managers within the organization to establish overall project plan, milestones and timelines Oversee the delivery of all projects and work-streams within the teams and monitor each project’s health to ensure they are all progressing as appropriate. Maintain a cross-project view and manage the overall program business case to keep the program within budget and where this is not possible, renegotiate the budget with the program sponsor. Capturing and actively managing risks, issues, assumptions, dependencies and decisions in an organized, structured and coherent way, escalating risks where necessary. Resolve issues when raised on projects through the program board. Ensure that the projects deliver the promised functionality to agreed quality standards. Create and maintain program related documentation including project plans  Qualifications 5+ year’s experience in project and program management in a software, technology or other fast-paced development environment Proven experience of working with globally distributed teams and stakeholders Proven track record in successfully managing and leading projects and programs on a global basis or spanning across multiple departments & clients Excellent communications skills and the ability to communicate effectively at the highest level both written and verbal Highly organized – proven ability to proactively manage time effectively when handling multiple simultaneous projects Ability to build strong relationships with stakeholders across the business, as well as 3rd party vendors & suppliers Strong facilitation, presentation & stakeholder management skills Willingness to travel on an ad hoc basis, as required An understanding and appreciation of how to lead and manage change Project Management qualification preferred (PMI, Prince 2, ITL) Proven ability to prioritize based upon changing commercial pressures This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!      

Business Analyst San Jose, Costa Rica (Hybrid 3 days a week in office) We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Business Analyst to join their growing team. The Business Analyst supports the organization through the delivery of insightful analytics that facilitates improved KPI performance and more effective decision-making. They assess a company’s complex information with the goal of reaching simpler, smarter conclusions, and use their technical expertise to stress test the data for quality and accuracy. Responsibilities Utilize data to make actionable recommendations at all levels. Help identify the business data needed to produce the most useful insights and future analytics. Communicate insights and recommendations effectively to the broader team. Prepare analytical reports regarding the operations on a weekly/monthly basis and as requested. Track, report and analyze customer sentiment from all relevant sources and partner with teams cross-functionally to support improvements in the areas identified as most impacting the customer experience. Determines measures, baselines, tolerances, and normal variability for KPIs. Able to articulate these concepts and parameters for data presented. Recommend and design local testing efforts within the business focused on improving KPI performance, ensuring that the relevant framework is in place for effective analysis of the test data. Support the KPI target-setting process to ensure they are effectively aligned with achieving the businesses’ overall objectives. Provides consultative support and training on interpreting data and using reporting tools. Recommend and participate in process improvement initiatives. Process ad-hoc requests for data that is not readily available in existing reports. Contribute to data dictionary, standards, training, and ongoing updates.   Qualifications Bachelor's degree in Mathematics, Computer Science, or Business-related field with a concentration in statistics. Skills in analyzing and interpreting numerical data, and in reasoning and problem solving through mathematical processes. Minimum 1 year of experience working with SQL and data visualization tools like Tableau. Strong critical thinking skills and attention to detail. Be proficient in the use of spreadsheets, databases, and other applications of technology. Experience in coding is desired. Adept communicator with strong service orientation skills and a genuine commitment to excellence. Business and tech-savvy with the ability to see both the “big picture” and the minute details. Has an enthusiasm for translating data into actionable insight relevant to the company’s objectives. Keen attention to detail and time management to deliver high-quality work for multiple projects across several client engagements while meeting deadlines.   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!  

Retention Specialist Halifax, Nova Scotia Hybrid (2-3 days a week in office)  We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. The Retention Specialist will manage, analyze and optimize data-driven CRM performance. You can selectively optimize the customer journey, contributing to better customer experience and the growth in core markets. The Retention Specialist is responsible for supporting the marketing manager(s) to make sure that each project receives the attention required to be successful. The ideal candidate should have effective communication skills, the ability to manage multiple projects at any given time, strong organization skills and pay great attention to details. Responsibilities Plan, implement, monitor multi-channel CRM campaigns Using A/B testing to continuously optimize your work for greater campaign effectiveness. Being responsible for using analytics platforms for analyzing and reporting campaign and testing results, suggesting improvements to improve KPIs. Work closely with marketing coordinator team to create campaigns based on solutions designs from the marketing manager. Liaise with internal stakeholders (MarCo, Performance Management, Commercial) to ensure deadlines are met. Create and present all campaign and communication briefs. Create, monitor and update annual marketing plans on progress of activities and results. Prepare, maintain and present weekly status reports. Assist in the preparation of summary reports and post-campaign analysis. Work on internal projects and administrative tasks as required. Qualifications 1+ years experience in CRM and/or multi channel marketing Basic knowledge of marketing best practices with experience in developing and implementing testing strategies across channels, including designing and analyzing contact strategies, automation techniques/tools and customer experience optimization. Ability to interpret and present data/results (both written and verbal) to stakeholders in engaging and meaningful ways. Advanced knowledge of MS Office software applications, Power Point and Excel is a must. Ability to manage and prioritize multiple projects simultaneously within a complex organization. Experience managing multiple projects at the same time with proven time management skills.   This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, employer paid premiums for Head and Dental benefits, RRSP contributions, wellness allowance and much more!  If this sounds like the ideal position for you then apply today!      

Product Manager – Artificial Intelligence   San Jose, Costa Rica (Hybrid 3 days a week in office)   The Product Experience Manager will be responsible for the creation and execution of the product strategy and roadmap for the Platform & on-going feature releases, in collaboration with key stakeholders.  You will drive growth and business success for clients through innovation, while collaborating closely with cross-functional teams to optimize your product offering and services and develop new ones.   Having a working knowledge of AI - Large Language Model integration & Machine Learning, technical communication systems & the usage of APIs to facilitate communication between the core platform and third-party integrations is a critical component of this role. You will need to be familiar with all areas of development from design to deployment to make informed judgments on which features you should prioritize for a successful product strategy. Key responsibilities will include the implementation of inbound routing strategies and proactive campaigns, LLM/ML model integration, real-time and historical reporting, CRM connectors for a unified dashboard view, & central configuration, administration and management of one or multiple Aspect solutions in an on-premises or hosted cloud environment.    Responsibilities Product Development & Delivery ·       Define the vision for the Product, MLPs, objectives, key results and success metrics in partnership with key teams and in alignment with broader business objectives. ·       Own & drive a Product portfolio solving problems that target high business impact for the organization and product area. ·       Ensure Product success throughout the entire lifecycle, from implementation of core Platform functionalities, and all future feature releases and supporting products, to ongoing Product support. ·       Collaborate with technical and operational stakeholders to ensure that the platform is adequately maintained and available. ·       Collaborate with technical teams & third-party vendors to facilitate API interfaces with the platform. ·       Socialize strategic plans, roadmaps, and ongoing progress to stakeholders and executives in product review forums, quarterly OKR check-ins, etc. ·       Develop & maintain a Test & Learn approach to analyze product impact, continuously iterating and building on learnings  ·       Be a subject matter expert for the Product user experience, documenting and ensuring teams are trained on standard operating procedures and workflows. ·       Drive a deeper understanding of the customer problems that your Product aims to solve and relentlessly develop solutions to address. ·       Utilize agile methodologies for sprint planning and development management, in order to drive the roadmap and release schedule. ·       Anticipate roadblocks, provide escalation management, and make conciliations to balance business needs versus constraints.  ·       Regularly update stakeholders on progress, risks & business impact.    Product Leadership ·       Be able to think critically about the customer experience and communicate those needs to senior stakeholders ·       Provide direction and guidance to development and project teams as a thought leader, championing the needs of the customer and internal users. ·       Collaborate with internal and external teams including Tech, BI, Product, Customer Service and outsourced vendors/partners. ·       Effectively manage priorities for multiple features across technical teams, and business stakeholders. ·       Leverage strong meeting and workshop facilitation skills, and conflict resolution. Qualifications ·       3+ years of experience in a product or programme management related field with a focus on development and technology, or equivalent experience in a leadership level role. ·       Expertise in AI technology, Large Language Model, Machine Learning, Retrieval-Enhanced Generation and other related technologies ·       Strong leadership and people management skills. Ability to influence unpopular decisions while maintaining strong working relationships. Must be able to interact effectively across functions and cultures. ·       Proven experience implementing and scaling new solutions, as well as monitoring and refining existing solutions to meet the company’s objectives, strategies, and forecasts. ·       Client services mentality, flexibility and willingness to collaborate openly with other functions. ·       Exceptional analytical skills and the ability to promptly establish priorities and communicate expectations. ·       Able to build deep client and industry knowledge, and identify trends, gaps and opportunities from data and client/industry information. ·       Experience of direct operation with agile / scrum methodologies. ·       Strong communication skills, strong sense of commitment, troubleshooting skills and ability to deliver in a fast-paced global environment. ·       Comfortable with ambiguity and able to change direction quickly when required by client or project needs.   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!  

Social Content Creator Todmorden - Split time between clients sites and studio £30,000 - £32,000 Design and Advertising agency / Variety of clients / Established for over 30 years / Bonus scheme / Purpose built studio / Free parking The Social Content Creator will be joining a long established design and advertising agency based in the idyllic town of Todmorden. Located in a purpose built creative studio, this role will split it's time between the agencies studio and being based on site with clients across the country, so an expectation to travel is a must with this role.  The Social Content Creator will be creating content fro a variety of social channels across a wide range of brands and clients, from organic social through to video and social media campaigns, this unique role is ideal for someone who thrives off autonomous work, as well as being client facing. Reporting to the Studio Manager and working closely with the rest of the creative studio, the Social Content Creator will:   - Have an understanding or Organic Social  - Solid Brand Awareness  - Ability to be client facing and integrate onsite with clients and their teams  - Ability to create designs for a variety of social channels and requirements   - Skilled in Photoshop, Illustrator   - Benefit to have experience with After Effects / Premiere pro  - Experience managing clients and relationships as well as own projects / timelines This truly is a unique opportunity for someone who would love to be a mixture of studio and client location work, someone who loves to integrate with different teams and produce thought provoking, creative social solutions.  If this sounds like you, then apply with and up to date CV and examples of previous social projects.

Graphic Designer Todmorden / 5 days onsite £30,000 + bonus   Graphic Designer / Design and Marketing agency / Purpose built studio / Annual bonus structure / highly creative focussed team / free parking / Great team culture   The Graphic Designer will be joining a very established advertising agency with over 30 years in the industry. Working across a range of clients, no 2 days are the same and producing everything from Websites, digital assets and social media through to brochures, branding and retail displays.    The role will be based 5 days a week on site in the Todmorden office in a purpose built creative studio in idyllic surroundings.    Producing eye-catching work, which is inspiring, creative, ambitious, and open-minded. The Graphic Designer will be instrumental in shaping and defining the visual elements of the clients’ brands, products and services, with support from the team of graphics designers, copywriters, and account managers.   Reporting into the Studio Manager, the Graphic Designer will have: In-depth brand experience in a similar role, either agency-side or in-house A sparkling portfolio showcasing a wide range of print and online work Comfort with taking projects from concept through to artwork and digital execution Proficiency as a creative all-rounder, with excellent skills in Adobe Creative Suite A keen eye for detail Strong communication skills and excellent command of the English language A team player, happy to deal with clients and suppliers   Experience: 5 years of graphic design experience (preferred) Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) Good communication skills with clients and colleagues   Bonus skills (not essential but beneficial): Experience in designing for social media Website design Social media management Good photography skills This design and advertising agency is renowned for its work through out it's varied client list. This is a rare and fantastic opportunity to join a highly creative and collaborative team working across a wide range of creative briefs.    If you think this sounds like the ideal role, then apply with an up to date portfolio of work across print and digital and your CV

Senior Designer Leeds, Ossett (5 days a week onsite) £40k - £42k 34 days annual leave including bank holidays / Private Healthcare / Bonus schemes / Cycle to work scheme / Onsite parking (free) The Senior Designer will be joining a retail marketing business that has led the market for many years. Working with household and international brands, this is a chance to add some greats to your portfolio. The Senior Designer will push creative boundaries through a hands on creative approach that will enhance the companies design solutions for its clients. Reporting into the Creative Director, the Senior Designer will: Conceptualise and execute groundbreaking design solutions across various mediums, ensuring a cohesive and compelling brand presence. Inspire the design team, fostering a culture of innovation and excellence. Collaborate closely with the Creative Director and cross-functional teams to understand project goals and deliver design solutions that exceed expectations. Stay ahead of industry trends, bringing fresh and unique perspectives to the table. About you: Proven experience as a Creative Designer with an impressive portfolio showcasing a diverse range of projects. Proficiency in industry-standard design software and tools. Strong leadership skills with the ability to mentor and guide a creative team. Excellent communication skills to articulate and present design concepts effectively. Ability to thrive in a fast-paced, deadline-driven environment. Producing concepts/creative through to finished artwork Having an eye for typographic and layout excellence Having a good understanding of print production processes Maintaining immaculate housekeeping, file naming and archiving    Self-motivated, driven, and passionate about graphic design  Able to multi-task and hit deadlines set Confident in having discussions with internal account managers regarding technical specifications and file formats  Familiar working with approved brand guidelines This creative opportunity is a chance for the Senior Designer to take the lead and show what they can do. Working within InDesign, Illustrator and Photoshop as well as Acrobat and Premier Pro / Sketchup. If this sounds like an ideal opportunity then don't hesitate to apply with an up to date CV and portfolio.

Head of HR - Agency Manchester M50 - Hybrid working Hybrid working / 25 days holidays plus bank holidays / high level Private Medical / Health cash plan / Rewards & Discount portal / EAP, Income protection /  Life Assurance / Enhanced Maternity and Paternity / excellent track record of personal development.  The Head of HR will be joining a Digital Marketing agency based in Manchester but with a Global reach. Over seeing teams across multiple geographic locations, this role will be based in Manchester.  The Head of HR will align the businesses HR initiatives and functions with business objectives and business needs. Reporting directly to the Senior Director, Human Resources they will be accountable for the performance of the HR function.  The candidate will be a key member of the HR team and be highly visible across all agencies. They will lead the local HR team, support their performance and will help support the organisation in all tasks related to HR activity and development. A wide degree of interpersonal and management skills, understanding of business functions, and personal organisation is required.  The Head of HR will act as a strategic business partner and offer support to Directors, Managers, Team Leads and Supervisors of the agencies on all people matters in the employee lifecycle. The Head of HR will: Support the development, implementation and management of HR strategies, policies, and practices in line with the company's global strategy Develop communication plan and provide project management support and structure to the HR team.  Support HR and business initiatives, conducts data analysis and reporting, supports and coordinate planning and execution of work with HR partners, and manage feedback loop for all stakeholders. Work in partnerships across the HR function to deliver value added service to management and employees that reflect the business objectives of the organisation. Provides guidance and input on business unit restructures, workforce planning and succession planning Managing, coaching and mentoring members of the HR team and all manager in the agencies Manage and coordinate the HR staff development plans and performance management Managing HR team wellness Motivating, supporting and evaluating needs of the HR team Ensures compliance with employment laws and regulations Stays up-to-date with best practices in managing human resources Keeps a pulse on recruitment needs and facilitates requirement Plan and conduct onboarding for all new hires Stay informed of trends and innovative techniques to be competitive and creative with HR practices Creates and supports training and development programs and initiatives Creates and supports initiatives towards Corporate Social Responsibility Maintains employee relations and keeps a pulse on team dynamics Improving relations between employees and management Developing the yearly HR agenda Improving and monitoring employee productivity Structuring compensation and benefit package Provide regular performance data and reports  HR related administrative tasks and data entry Requirements:  Degree/Diploma in Human Resources or related discipline 10+ years of HR BP experience 5 years of management experience A proven track record of managing multiple priorities, tasks, and projects simultaneously An aptitude for learning new technology and the ability to use multiple systems Ability to create clarity and direction in ambiguous situations. Excellent organisation and prioritisation skills; ability to respond to changing priorities and meet deadlines Demonstrate a positive attitude, lead and facilitate change, and model professionalism at all times Proficient in reducing conflict and increasing participation through interpersonal skills Ability to be highly collaborative and drive partnership, alignment, and effective and efficient communication across all HR areas and the business. Demonstrated ability to meet strategic objectives for HR and the organisation and build strong relationships Ability to multi-task, prioritise, and manage time effectively Ability to handle sensitive and confidential information appropriately High degree of adaptability and flexibility to change Intermediate knowledge of Microsoft Office Suite of applications and Internet savvy This is a fantastic opportunity to join a growing agency who prioritise the welfare and development of it's staff. Who understand the technology should go hand in hand with the people wielding it and creating chances to support them in every way they can. If this sounds like an ideal opportunity, then apply with an up to date CV.   Dave #LI-DO1

Retention Manager / Retention Marketing Manager Full Time Marbella (Hybrid) Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, including some of the leading sports teams, sports personalities, and celebrity entertainment superstars, globally? If you're a creative thinker, with great experience of creating, managing, and executing a range of bonus, incentive and email strategies, this could be a great role to help you maximise your talents. The Job... Reporting to the Head of Retention & Loyalty, you'll be responsible for identifying, targeting, and influencing user behaviour to increase player retention and profitability, using your strong experience of customer retention marketing principals. It’s a full-time role, with flexible hours. You'll be in the modern Marbella office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Leading marketing strategies to support the overall customer retention marketing program. - Planning and executing loyalty strategies to support their client's brand retention efforts. - Taking the lead on special projects designed to improve profitability of the active customer base. - Managing reward programs. - Making sure campaigns, creative briefs, and other strategic marketing documents, and overall retention campaign calendar, accurately reflects the objectives, target groups, and ROI, in line with the business strategy. - Continued analysis through technology audits, content audits, process audits and stakeholder feedback. - Overseeing and controlling budgets, making sure campaigns stay within budget, whilst achieving the required goals. - Defining and collaborating on the personalisation of the customer experience on and off website. - Managing internal resources and coordinating project responsibilities including allocating and prioritising the tasks of marketing coordinators and marketing operations staff. - Conducting needs analysis through technology audits, content audits, process audits and stakeholder feedback. - Identifying new areas for improvement and development of lifecycle campaigns and to articulate to business leaders. - Responsibility for summary reports and post-campaign analysis of all projects, using business intelligence resources to ensure maximum performance. About You... The Retention Manager that takes on this exciting challenge will have an in-depth knowledge of customer journey optimisation best practises, with experience in developing and implementing testing strategies across a variety of channels. You'll be an expert at defining the right strategy for the right channel to maximise customer retention and increased ongoing profitability. This is very much a strategy and management/coordination role, however you should know how to implement the work too, as on occasion you might need to support and guide the marketing ops staff you work with. Here's some of the key experience you'll need to demonstrate: - At least 3 to 5 years of digital marketing experience with a successful track record of implementing and managing digital marketing programs in a multi-channel environment. - Experience of the full customer journey, including designing and analysing contact strategies, automation techniques/tools, and customer experience optimisation. - Previous experience of managing rewards programs and/or customer loyalty schemes. - Clear track record of data driven marketing and a/b and multivariate testing. - The ability to interpret and present data/results to stakeholders in engaging and meaningful ways. - Excellent time management skills and the ability to run and prioritise multiple projects at once. - Experience in leading, coaching, and mobilising retention marketing teams. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainments sector, and for a creative and strategically-minded CRM Manager / Customer Retention Manager / Retention Marketing Manager, this represents a great opportunity to think outside of the box and get involved in the types of retention and loyalty campaigns you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Additional benefits include: - Private health cover - Death in service benefit - Pension - Various discounted products and services   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV by clicking the link below.   Chris

Retention Manager / Retention Marketing Manager Full Time Manchester (M50 Hybrid) Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, including some of the leading sports teams, sports personalities, and celebrity entertainment superstars, globally? If you're a creative thinker, with great experience of creating, managing, and executing a range of bonus, incentive and email strategies, this could be a great role to help you maximise your talents. The Job... Reporting to the Head of Retention & Loyalty, you'll be responsible for identifying, targeting, and influencing user behaviour to increase player retention and profitability, using your strong experience of customer retention marketing principals. It’s a full-time role, with flexible hours. You'll be in the modern Salford Quays office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Leading marketing strategies to support the overall customer retention marketing program. - Planning and executing loyalty strategies to support their client's brand retention efforts. - Taking the lead on special projects designed to improve profitability of the active customer base. - Managing reward programs. - Making sure campaigns, creative briefs, and other strategic marketing documents, and overall retention campaign calendar, accurately reflects the objectives, target groups, and ROI, in line with the business strategy. - Continued analysis through technology audits, content audits, process audits and stakeholder feedback. - Overseeing and controlling budgets, making sure campaigns stay within budget, whilst achieving the required goals. - Defining and collaborating on the personalisation of the customer experience on and off website. - Managing internal resources and coordinating project responsibilities including allocating and prioritising the tasks of marketing coordinators and marketing operations staff. - Conducting needs analysis through technology audits, content audits, process audits and stakeholder feedback. - Identifying new areas for improvement and development of lifecycle campaigns and to articulate to business leaders. - Responsibility for summary reports and post-campaign analysis of all projects, using business intelligence resources to ensure maximum performance. About You... The Retention Manager that takes on this exciting challenge will have an in-depth knowledge of customer journey optimisation best practises, with experience in developing and implementing testing strategies across a variety of channels. You'll be an expert at defining the right strategy for the right channel to maximise customer retention and increased ongoing profitability. This is very much a strategy and management/coordination role, however you should know how to implement the work too, as on occasion you might need to support and guide the marketing ops staff you work with. Here's some of the key experience you'll need to demonstrate: - At least 3 to 5 years of digital marketing experience with a successful track record of implementing and managing digital marketing programs in a multi-channel environment. - Experience of the full customer journey, including designing and analysing contact strategies, automation techniques/tools, and customer experience optimisation. - Previous experience of managing rewards programs and/or customer loyalty schemes. - Clear track record of data driven marketing and a/b and multivariate testing. - The ability to interpret and present data/results to stakeholders in engaging and meaningful ways. - Excellent time management skills and the ability to run and prioritise multiple projects at once. - Experience in leading, coaching, and mobilising retention marketing teams. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainments sector, and for a creative and strategically-minded CRM Manager / Customer Retention Manager / Retention Marketing Manager, this represents a great opportunity to think outside of the box and get involved in the types of retention and loyalty campaigns you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Additional benefits include: - Private health cover - Death in service benefit - Pension - Various discounted products and services   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV by clicking the link below.   Chris

Social Media Executive Birchwood WA3 / Office based 5 days a week £25,000 - £30,000 + 10%performance related bonus pro-rata    Job Overview As a Social Media Executive, you will be responsible for developing, implementing, and managing the social media strategy to increase the brands online presence and improve brand awareness. You will work alongside with the Content manager, reporting into the Head of Brand, creating content, analysing performance data, and engaging with our online community.   Key Responsibilities Develop and Implement Social Media Strategy: Plan and execute a social media strategy that aligns with business goals. Content Creation and Curation: Create, curate, and manage content (images, video, written) across our various platforms (Instagram, Facebook, X, TikTok) Community Engagement: Engage with followers, respond to queries ensuring its in-line with the brand tone of voice, and monitor customer reviews. Performance Analysis: Measure the success of social media campaigns and gain insights for future planning and strategies. Collaboration: Work with other departments (e.g. Marketing, Brand, Creative) in line with business objectives. Stay Updated: Stay immersed in all channels surrounding the businesses liefstyle. Keep up to date up with the latest social media best practices and trends.   Requirements Experience: 2-3 years proven work experience as a Social Media Executive or similar role. Creative mindset with a passion for social media and content creation. Excellent knowledge of Facebook, X, Instagram, TikTok. Understanding of social media trends and how to implement them to benefit. Experience with social media analytics tools. Experience in graphic design or video editing. Familiarity with SEO and web traffic metrics. Strong organizational and multitasking skills. Excellent written and verbal communication skills. Ability to work independently and in a team environment. Attributes: Detail-oriented with the ability to work under tight deadlines. Ability to handle negative feedback or criticism professionally.  Qualifications: Bachelor’s degree or similar across either marketing, communications, Social Media Marketing or similar. This role is based in their offices in Birchwood 5 days a week and does not offer hybrid working currently. They offer onsite parking, the role would suit someone with the ability to drive and access to a car.

Director of Retention & Loyalty Full Time Manchester (Hybrid)   Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing the strategy and implementation of Retention Programs, including Loyalty, Rewards, and Gamification, designed to increase engagement and profitability for all agency clients. You'll be a leader with a blend of CRM, marketing, analytical, and communication skills and someone who can deliver highly personalised, real-time experiences, that their client's customers expect.   The Job... You’ll be reporting to the Senior Director of Marketing and will work closely with other Directors including Director of Content & Community, CRO Director, the Regional Heads of Marketing, and Marketing Ops Director, amongst others. You'll have 4 direct reports including 2x Heads of and 2x Retention Managers. It’s a full-time role, with flexible hours. You'll be in the modern Manchester office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Translating vision and strategy into concrete, measurable goals and identifying and driving process improvements with clients, partners, and agency teams. - Overseeing retention performance and establishing KPIs. - Formulating strategies to achieve annual incremental sales, reducing customer churn, and maximising LTVs. - Providing input into the CRM operating budget and overseeing the efficient use of marketing spend. - Acting as a subject matter expert on increasing customer engagement and implementing rewards and discounts programs. - Ensuring rewards programs are optimised for customer satisfaction and profitability. - Developing best practices for lifecycle management, segmentation, and targeting strategies and reporting results and learnings to all teams and providing recommendations based on program effectiveness. - Managing test and learn capabilities for campaign improvement and providing consulting on Design of Experiments (DoE), including A/B and multivariate testing. - Establishing testing methodologies and ensuring accuracy of data-driven insights and generating actionable customer behaviour insights for Marketing and Product teams. - Forging strong partnerships with the Heads of Marketing team to ensure brand strategy execution. - Partnering with product and engineering teams to deploy world-class loyalty programs and customer experiences. - Collaborating with analytics to set up processes and dashboards for program performance measurement. - Leading product recommendations to develop global CRM technology strategy. - Ensuring proper governance and controls with Operations and IT for new initiatives.   About You... As the Director of Retention & Loyalty you’ll be highly collaborative and have excellent experience of leading and developing other strong managers. This is a matrix organisation operating internationally, across multiple time-zones, so experience of this kind of business and the ability to lead from the front, often remotely, is crucial. Here's some of the key experience you'll need to demonstrate: - 10+ years of experience managing retention programs, with expertise in customer engagement and loyalty program design, implementation, and management. - 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation. - 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners. - 5+ years of experience establishing partnerships and building relationships with product and engineering teams (Product Management experience preferred). - Strong organisational and project management skills, with the ability to manage multiple projects and deadlines. - Analytical thinking with the ability to interpret results and site metrics to drive change. - Proven experience as a resourceful and results-oriented self-starter, thriving in a feedback-driven, hands-on environment. - The ability to travel internationally (15-20% / once or twice a quarter).   The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sectors, and for an experienced, Director level, CRM / Retention and Loyalty expert, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.  In addition to an attractive, Director level, salary DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Director of Retention & Loyalty Full Time Marbella (Hybrid)   Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing the strategy and implementation of Retention Programs, including Loyalty, Rewards, and Gamification, designed to increase engagement and profitability for all agency clients. You'll be a leader with a blend of CRM, marketing, analytical, and communication skills and someone who can deliver highly personalised, real-time experiences, that their client's customers expect.   The Job... You’ll be reporting to the Senior Director of Marketing and will work closely with other Directors including Director of Content & Community, CRO Director, the Regional Heads of Marketing, and Marketing Ops Director, amongst others. You'll have 4 direct reports including 2x Heads of and 2x Retention Managers. It’s a full-time role, with flexible hours. You'll be in the modern Marbella office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Translating vision and strategy into concrete, measurable goals and identifying and driving process improvements with clients, partners, and agency teams. - Overseeing retention performance and establishing KPIs. - Formulating strategies to achieve annual incremental sales, reducing customer churn, and maximising LTVs. - Providing input into the CRM operating budget and overseeing the efficient use of marketing spend. - Acting as a subject matter expert on increasing customer engagement and implementing rewards and discounts programs. - Ensuring rewards programs are optimised for customer satisfaction and profitability. - Developing best practices for lifecycle management, segmentation, and targeting strategies and reporting results and learnings to all teams and providing recommendations based on program effectiveness. - Managing test and learn capabilities for campaign improvement and providing consulting on Design of Experiments (DoE), including A/B and multivariate testing. - Establishing testing methodologies and ensuring accuracy of data-driven insights and generating actionable customer behaviour insights for Marketing and Product teams. - Forging strong partnerships with the Heads of Marketing team to ensure brand strategy execution. - Partnering with product and engineering teams to deploy world-class loyalty programs and customer experiences. - Collaborating with analytics to set up processes and dashboards for program performance measurement. - Leading product recommendations to develop global CRM technology strategy. - Ensuring proper governance and controls with Operations and IT for new initiatives.   About You... As the Director of Retention & Loyalty you’ll be highly collaborative and have excellent experience of leading and developing other strong managers. This is a matrix organisation operating internationally, across multiple time-zones, so experience of this kind of business and the ability to lead from the front, often remotely, is crucial. Here's some of the key experience you'll need to demonstrate: - 10+ years of experience managing retention programs, with expertise in customer engagement and loyalty program design, implementation, and management. - 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation. - 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners. - 5+ years of experience establishing partnerships and building relationships with product and engineering teams (Product Management experience preferred). - Strong organisational and project management skills, with the ability to manage multiple projects and deadlines. - Analytical thinking with the ability to interpret results and site metrics to drive change. - Proven experience as a resourceful and results-oriented self-starter, thriving in a feedback-driven, hands-on environment. - The ability to travel internationally (15-20% / once or twice a quarter).   The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sectors, and for an experienced, Director level, CRM / Retention and Loyalty expert, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.  In addition to an attractive, Director level, salary DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Social Media Specialist £38,000 – £42,000 Full Time Manchester (M50 Hybrid) Social Media Specialist / Agency / Hybrid working / 25 days holiday plus bank holidays / Team socials / Health Care plans / Competitive Pension contributions  The Social Media Specialist will have a proven track record of identifying social media marketing opportunities and can, from idea to action, lead campaign development and execution by social touchpoint. If you're a creative thinker, with great experience of creating, managing, and executing social strategies, this could be a great role to help you maximise your talents. The Job... Reporting to the Social Media Team Leader, you'll be responsible for growing international social media accounts, using your strong experience of social marketing principals. It’s a full-time role, with flexible hours, and on occasion, there might be some evening or weekend work too, if any social media emergencies arise. You'll be working in a hybrid pattern, generally 2 days a week in the modern Salford Quays office, 3 days a week from home. You'll be responsible for: - Creating, managing, and executing social strategies, guiding overall brand initiatives within your campaigns, across the most appropriate social channels. - Working closely with external agencies and in-house creative teams to ensure the creation, curation, development, and management of your planned campaigns is properly implemented. - Overseeing the engagement and deployment of influencer marketing strategies, to expand user base and create excitement. - Maintaining up-to-date social analytics and consistent reporting, with continuous optimisation towards key audiences and objectives. - Continued monitoring of the competition and undertaking competitive analysis. - Monthly, quarterly, and annual planning and approval of social calendars, adhering to client tone of voice, whilst developing thematic stories and reporting on these activities. - Keeping up to speed with industry trends, insights, topics, and best practices. - Working closely with other social media specialists in the business and sharing best practices, whilst also collaborating with content and SEO teams to achieve a unified distribution of content and link building opportunities on social media. About You... The Social Media Specialist that takes on this exciting challenge will understand that different social platforms have very different user behaviours. You'll be an expert at defining the right strategy for the right channel to maximise the growth of user volume and engagement. This is very much a strategy and management/coordination role, where you'll be guiding your agency partners and in-house creative talent through the execution of your cleverly devised plans. Here's some of the key experience you'll need to demonstrate: - 4+ years working a robust social media strategy role within a medium to large scale marketing organisation.  - A strong understanding of all social media platforms including Facebook, Twitter, Instagram, TikTok, Snapchat, YouTube, and Pinterest, is a must. - Experience of expanding online communities across other platforms such as Reddit, Discord, and Telegram, for example. - Experience of managing resources including budgets and personnel. In addition to social strategy, a large part of this role is coordinating a complex network of talent to achieve the campaign results you intend to reap. - Clear track record of building and growing brands via social media. - The ability to integrate different social channels and media types, to get the most out of the content created for the audience it reaches. - Excellent time management skills and the ability to run and prioritise multiple projects at once. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within their sector, and for a creative and opportunistic-minded Social Media Specialist, this represents a great opportunity to think outside of the box and get involved in the types of campaigns you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary of £38k - £42k DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today. #LI-DO1  

Regional Media & Acquisition Planning Manager £70k - £80k Full Time London (W2 Hybrid) Are you an experienced media and acquisition planner / strategist? Do you prefer the idea of working with growing budgets rather than declining ones (it'll be circa £15m next year)? Using your vast experience across online and offline channels, this opportunity could represent a perfect new challenge for you, working with a global network of local agencies with clients across the entertainments sector in hyper-growth mode. The role will develop and lead 360 acquisition plans that lead to growth of new customers via online and offline marketing campaigns. You'll lead the planning and execution of acquisition marketing, acquisition strategy development and management, campaign execution and optimisation, to support client business objectives. Being responsible for developing tactical and strategic customer acquisition plans, executed through traditional media, performance media, agency delivery and media operations, your analytical approach and passion for driving performance improvements will be put to great use here. The Job... Reporting into the Senior Director of Media Acquisition & Planning, you'll work alongside 4 colleagues, each looking after your own client region. You'll be responsible for: - Partnering with client marketing and commercial teams to create effective acquisition strategies and plans that deliver on KPIs and goals. - Implementing and managing both online and offline marketing programs that deliver on customer acquisition targets and ROAS. - Building strategies and tactics: implementing optimisation and measurement of consumer. - Leading cross-functional acquisition channels and media input, deliverables, timelines, and communicating progress and issues. - Managing the acquisition and media marketing budgets and planning across marketing channels in conjunction with client marketing teams. - Monitoring and controlling all costs that are associated with business-wide media campaigns, initiatives, and pilot projects. - Working with key cross-functional stakeholders defining the requirements for the region’s digital acquisition marketing technology to maximise marketing performance and profitably. - Implementing tracking and monitoring of performance against the business’s overall goals and objectives. - Providing weekly/monthly/quarterly/annual forecasts for all channels, brands and regions. - Monitoring and optimising ROI performance, and communicating results and recommendations to the Senior Director of Acquisition Planning and Media, clients, and key stakeholders. - Testing, optimising, and scaling channels for growth efficiency. - Leading efforts in your region for the use of data-driven methodology, analysis, and measurement, in order to improve the effectiveness of all acquisition marketing channels. - Using a partnering mindset to support clients and stakeholders in order to define strategic objectives, marketing budgets, and success metrics. - Creating tactical execution plans for each marketing channel to achieving program/campaign and commercial objectives. - Leading the regional AQ marketing planning by partnering with other acquisition marketing areas including, Affiliates, SEO, Social Media and Innovation to build robust 360 plans. About You... You'll be a high performing customer acquisition marketing specialist, with skills across digital marketing and more traditional, offline, methods of customer acquisition.   Here's some of the key experience you'll need to demonstrate: - 10 + years experience in driving customer acquisition across marketing channels such as TV, OOH, Radio, PPC, Display, Paid Search, Paid Social, and Retargeting. - A strong history in driving growth with innovative demand generation and prospecting campaigns. - Extensive experience working with ad-serving platforms and digital monitoring tools as well as with offline marketing tools and strategies. - Proven and successful experience of building and executing direct and digital marketing campaigns for a business in a highly competitive and complex business environment. - High familiarity with social acquisition channels, inclusive of YouTube, Facebook, Twitter, amongst others. - Highly analytical and data driven with proficiency in A/B testing. - The ability to track and report on key metrics that measure performance in programs and campaigns inclusive of traffic, revenue, conversions, and ROI. - Strong communication skills with the ability to work comfortably on multiple concurrent projects. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sectors, and for an experienced online and offline media acquisition planner / media acquisition strategist, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary of £70k - £80k DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Regional Media & Acquisition Planning Manager £70k - £80k Full Time Manchester (M50 Hybrid) Are you an experienced media and acquisition planner / strategist? Do you prefer the idea of working with growing budgets rather than declining ones (it'll be circa £15m next year)? Using your vast experience across online and offline channels, this opportunity could represent a perfect new challenge for you, working with a global network of local agencies with clients across the entertainments sector in hyper-growth mode. The role will develop and lead 360 acquisition plans that lead to growth of new customers via online and offline marketing campaigns. You'll lead the planning and execution of acquisition marketing, acquisition strategy development and management, campaign execution and optimisation, to support client business objectives. Being responsible for developing tactical and strategic customer acquisition plans, executed through traditional media, performance media, agency delivery and media operations, your analytical approach and passion for driving performance improvements will be put to great use here. The Job... Reporting into the Senior Director of Media Acquisition & Planning, you'll work alongside 4 colleagues, each looking after your own client region. You'll be responsible for: - Partnering with client marketing and commercial teams to create effective acquisition strategies and plans that deliver on KPIs and goals. - Implementing and managing both online and offline marketing programs that deliver on customer acquisition targets and ROAS. - Building strategies and tactics: implementing optimisation and measurement of consumer. - Leading cross-functional acquisition channels and media input, deliverables, timelines, and communicating progress and issues. - Managing the acquisition and media marketing budgets and planning across marketing channels in conjunction with client marketing teams. - Monitoring and controlling all costs that are associated with business-wide media campaigns, initiatives, and pilot projects. - Working with key cross-functional stakeholders defining the requirements for the region’s digital acquisition marketing technology to maximise marketing performance and profitably. - Implementing tracking and monitoring of performance against the business’s overall goals and objectives. - Providing weekly/monthly/quarterly/annual forecasts for all channels, brands and regions. - Monitoring and optimising ROI performance, and communicating results and recommendations to the Senior Director of Acquisition Planning and Media, clients, and key stakeholders. - Testing, optimising, and scaling channels for growth efficiency. - Leading efforts in your region for the use of data-driven methodology, analysis, and measurement, in order to improve the effectiveness of all acquisition marketing channels. - Using a partnering mindset to support clients and stakeholders in order to define strategic objectives, marketing budgets, and success metrics. - Creating tactical execution plans for each marketing channel to achieving program/campaign and commercial objectives. - Leading the regional AQ marketing planning by partnering with other acquisition marketing areas including, Affiliates, SEO, Social Media and Innovation to build robust 360 plans. About You... You'll be a high performing customer acquisition marketing specialist, with skills across digital marketing and more traditional, offline, methods of customer acquisition.   Here's some of the key experience you'll need to demonstrate: - 10 + years experience in driving customer acquisition across marketing channels such as TV, OOH, Radio, PPC, Display, Paid Search, Paid Social, and Retargeting. - A strong history in driving growth with innovative demand generation and prospecting campaigns. - Extensive experience working with ad-serving platforms and digital monitoring tools as well as with offline marketing tools and strategies. - Proven and successful experience of building and executing direct and digital marketing campaigns for a business in a highly competitive and complex business environment. - High familiarity with social acquisition channels, inclusive of YouTube, Facebook, Twitter, amongst others. - Highly analytical and data driven with proficiency in A/B testing. - The ability to track and report on key metrics that measure performance in programs and campaigns inclusive of traffic, revenue, conversions, and ROI. - Strong communication skills with the ability to work comfortably on multiple concurrent projects. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sectors, and for an experienced online and offline media acquisition planner / media acquisition strategist, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary of £70k - £80k DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Remote Contract Position   The Background We are partnered with an innovative B2B provider who provide sports betting content and management. From events and player analytics to odds compiling and game modelling, They offer a diverse array of services. Their technology experts support clients'​ success by providing technical analysis, tailored strategies and solutions, as well as providing exciting customer-facing user experiences. The BI Analyst plays a key role in the Product BI team, the team will be the go-to resource for complex data analysis and insight. You will be responsible for leading projects and conducting in-depth analysis to identify trends and insights to drive business decisions. You will develop best practices for data analysis ensure that all analysis is actionable. You will work closely with the Product teams to grow their business by answering pressing business questions, optimising content and adjusting strategy. You… In order to be a successful BI Analyst you will have… Experience in analytics / Data Science / Business Analysis experience. Previous in the online Gaming Industry Systems experience would include SQL and Tableau. Skills in analyzing and interpreting numerical data, and in reasoning and problem solving through mathematical processes. Strong critical thinking skills and attention to detail. Be proficient in the use of spreadsheets, databases, and other applications of technology   Responsibilities Utilize data to make actionable recommendations at all levels. Help identify the business data needed to produce the most useful insights and future analytics. Communicate insights and recommendations effectively to the broader team. Prepare analytical reports regarding the operations on a weekly/monthly basis and as requested Determines measures, baselines, tolerances, and normal variability for KPIs. Able to articulate these concepts and parameters for data presented. Recommend and design local testing efforts within the business focused on improving KPI performance, ensuring that the relevant framework is in place for effective analysis of the test data. Support the KPI target-setting process to ensure they are effectively aligned with achieving the businesses’ overall objectives. Provides consultative support and training on interpreting data and using reporting tools. Recommend and participate in process improvement initiatives. Process ad-hoc requests for data that is not readily available in existing reports. Contribute to data dictionary, standards, training, and ongoing updates If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Mo on 07450706731

Senior Systems Administrator, Call Center Operations   San Jose (Hybrid 3 days a week in office)   We have partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Senior Systems Administrator, Call Center Operations to join their growing global team.     The Senior Systems Administrator, Call Center Operations will be responsible for the support and maintenance of contact center related applications, in addition to the implementation of new solutions.     Responsibilities   Provide tier 3 support for supported applications and platforms and when required in collaboration with experts in other tier 3 teams or vendors Administer / Support / Maintain / Troubleshoot solutions Be a subject matter expert on server products or platforms Understand and clarify business or technical problems raised by stakeholders Work with internal and external providers, consultants, and vendors to determine the most cost-effective solutions satisfying the requirements and the constraints Participate in identification, design, evaluation, and estimation of solutions Deploy new and retire legacy solutions Create standard operating procedures and implement best practices improvements Document for various audiences, at the multiple levels of the processes, to support availability and suitability Participate in an on-call support rotation to provide technical support and work outside normal business hours as required Transfer of knowledge to junior and intermediate team members     Qualifications   4+ years of experience as a system administrator managing either a Contact Center, ACD call center, Voice platforms, Chat solutions, CRM, ERP or similar platform with 100+ concurrent users 4+ years of experience as Windows/Linux or Network administrator with 100+ concurrent users Experience supporting high volume, public facing web applications with an emphasis on high availability, redundancy, and security Experience administering multiuser, mission critical and high availability servers that operate 24x7 Experience with contact center or customer service solutions Experience with products from Alvaria, Aspect, Noble Systems such as Unified IP, CXP, Prophecy, WFM , etc would be an asset Experience managing or supporting chatbots, NLU, NLP or AI would be an asset Understanding of networking/interconnectivity concepts, protocols, devices and related toolsets e.g. VLANs, ACLs, TCP/IP, IPSEC, Proxies, Reverse Proxies, (S)RTP, SIP, IAX, AJP, HTTP(S), SOAP, REST API, SMTP, SDN, nmap, tcpdump, wireshark, curl, telnet Understanding of common enterprise application stack components, how they interact, how to navigate in the layers and the related toolsets e.g. Hardware, Virtualization, OSes, Application Servers, Applications, Dependencies, Databases, Storage, Monitoring, Automation Understanding of identity management, authentication and authorization e.g. LDAP(S), AD, Kerberos, ADFS, SAML, oAuth, ADAM Understanding of scripting or code would be an asset e.g. Powershell, Bash, Python, Javascript, Java, C#, PHP, SQL Needs to be proactive, responsive, and accountable. Excellent written and verbal communication in English Able to multi-task and deal with high pressure and fast changing environments This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional time off, and a training sponsorship program.  If this sounds like the ideal position for you then apply today with an English version of your CV.     Kellie #LI-KB1

Junior Designer Manchester / Trafford Park £25k - £29k 23 days holiday plus birthday off / Discretionary annual bonus / Free onsite parking / Fully stocked office / Company events The Junior Designer will be joining a Global, market leading company with multiple brands under its care. With a small, in-house creative team the Junior Designer will be responsible for working across a range of design and artworking projects, from poster designs and marketing material through to email and social media campaigns.  You will be responsible for upholding the brand guidelines for each project, sometimes working to them strictly and sometimes adding your own creativity into the projects.  Based onsite in the HQ office in Trafford park 5 days a week, they offer a range of benefits such as onsite free parking, annual bonuses (discretionary) and company events.  The Junior Designer will: Interpret design briefs, determine requirements and beautifully execute artwork within the wider design team Create artworks for packaging, print & technical data documents Conceptualise ideas and visuals based on requirements and deliverables Provide creative input and contribute in strategy meetings Prepare and present drafts and ideas from inception through to delivery Work within brand guidelines, maintaining and upholding the companies corporate image Creating, updating, and managing artwork libraries and archives, providing access to digital assets as required, and editing visuals as needed for future projects This is a duel role across design (conceptual) and Artworking, so a good understanding of setting up documents ready fro print is essential. You'll also have the opportunity to work on wider creative work. If this sounds like an ideal role for you, then apply with an up to date CV and portfolio asap.  Dave #LI-DO1

Digital Designer (UX / UI) Manchester / Hybrid £45,000 Design Agency / Multiple Clients / Remote working opportunities / National campaigns / Responsive web design / Career Progression / 31 Days Holiday (inc bank holidays) / Big, international clients & brands The Digital Designer will be joining a highly creative design and marketing agency who boast an impressive array of international and house hold brands. Working across a range of creative and digital campaigns, the Digital Designer will be responsible for creating digital solutions for these brands across a range of requirements, with a good lean towards the UX and UI of the project, having the end user journey in mind through out the process.  Creating digital solutions from email campaigns to full web designs and apps, this is a chance to work on some really notable brands. Whilst there's not a direct requirement for development knowledge, if you've got an understanding of HTML and CSS, that would be beneficial, there are development teams in place to take on the build of the digital assets though and you'd work closely with this team. Rather than simply telling their designers how to work, they allow the creativity to come to light itself and utilise each person unique skills, so if you have other abilities such as motion design or animation, these are skills they're open to utilising.  Requirements for the Digital Designer: - Design a range of digital solutions across web, apps and platforms - Work in collaboration with the client services team to produce high level work inline with the brands brief - Keep user journeys in mind when creating digital solutions, utilising knowledge of UX and UI - Working on wireframes, user mapping and user journeys to final User interfaces - Work as part of a creative, digital team to uphold the agencies reputation for high quality work - Act as a brand ambassador for clients and brands the agency partners with This is a great opportunity to work with one of Manchester best and progressive agencies. If it sounds ideal for you and you have agency level experience working with multiple brands and a portfolio of digital design solutions for a range of platforms, then apply asap. Dave #LI-DO1

Account Manager Digital Creative & Marketing Agency Manchester / Hybrid working £40,000   Design Agency / Multiple Clients / Remote working opportunities / National campaigns / Responsive web design / Career Progression / 31 Days Holiday (inc bank holidays) / Big Brands   The Account Manager will be joining a small but highly collaborative creative, marketing agency working across a range of big, international clients. Working alongside the creative team, the Account Manager will be responsible for the agencies client relationships and will be part of a client service offering and team, building upon existing relationships as well as developing new ones.  The agency prides itself on its relationships with its clients, the work it creates and ultimately the team culture its been able to build. With a broad range of skill sets internally from creative, design, digital and UX, no two days are the same at this agency. Based in Manchester's creative hub, the Sharp Project, they offer a mixture of onsite office work and remote days each week, which can flex either way project dependant.  Responsibilities of the Account Manager include:  - Building, developing and fostering relations with the agencies existing and new clients - Working alongside other team such as Creative to ensure timely responses to briefs - Being the go between for creative and the client - Understanding what the client is trying to achieve and if needed, educating on better ways of achieving goals - Involvement in planning and strategy - Confident with pitching / ideation stages and driving new business with prospective clients This is a great opportunity to join an agency that is in a growth faze, a chance to work on some highly reputable client sand brands with big impact. If you feel you have what's required and relish a challenge, then apply with an up to date CV asap. Dave #LI-DO1

Social Media and Events Co-ordinator 28-30k + bonus Wigan WN5 0LP Hybrid role, two annual bonuses (Christmas and year end), amazing pension (up to 150% employer copntribution), focus on personal development, free parking. Social Media and Events Co-ordinator role with a focus on B2C & B2B social campaigns across a range of social media platforms, and responsibility for organising tradeshows and product launches. Market leading home and building improvements product company, operating UK and US. Very high retention rates due to brilliant company culture. Working closely with the Marketing Manager and Marketing Exec, the Social Media Exec will be involved in: Effectively deliver the social media marketing plan for all company brands using social media platforms (Instagram, Facebook, Twitter, TikTok). Creating digital marketing content for use across social media platforms for the range of company brands, with the intention of growing followers and engagement Help organise and deliver exciting and innovative marketing activities, events and exhibitions. Experience using social media management platforms to post and schedule content to a range of social media channels. Support the Sales Team with planning and promotion when attending branch trade days. Attend off-site events and exhibitions to capture marketing content for social media channels. Work with the marketing team to create a digital marketing plan for social media. Knowledge of marketing trends and best practices. Support the development of sales and marketing materials e.g. case studies presentations, profiles. Provide assistance on a range of marketing duties as required. Filming and editing mini-series for Instagram Reels and TikTok. Ensuring social media posts interactions are replied to. Taking and editing product and completed project images. Contribute ideas to marketing campaigns and marketing planning. Any other duties that may be asked of you to enable a smooth running of the business. The Social Media Exec may currently be in a similar role but looking for more autonomy / responsibility, a better working culture, and / or more opportunity to develop; the ideal candidates would come with the following: - A Marketing or Social media qualification - 2 or more years experience in a Social Media or Marketing focussed role (B2B or B2C) - Experience working across a range of social platforms - Confident communicator, comfortable interacting with team mates, stakeholders, and end users - The ability to absorb information and turn it in to engaging content appropriate for the platform - Well organised, and excellelent written and verbal communication skills - Experience with Creative appliations such as Adobe Creative Cloud, video editing platforms and MS Office highly desireable - Driving license The Social Media and Events Co-ordinator will be joining a large, industry leading, building improvement product manufacturer, that was established over 30 years ago, and that boasts impressively high staff retention rates. Excellent people focussed employer. This is a great place to work and to build your skill set. This role will see you out on the road quite frequently, mainly local, sourcing content from projects and customers, so a driving license is essential. Free parking on-site. Amazing pension, and work from home 1 day per week. This role is live and of high priority, please apply with your CV asap.   Andy #LI-AC1  

Graphic Designer £24-26K Lytham, St Annes - 5 days onsite  The Graphic Designer will integrate into an experienced in-house team within a company specialising in designing, crafting, and generating assets for a wide variety of products, spanning from packaging to point-of-sale materials, brochures, and posters. Situated full-time at the Lytham St Annes site, this compact yet collaborative team is committed to creating products distributed globally. Under the guidance of the Head of Design, you will collaborate with key personnel to: -Develop traditional offline design materials for all brands, encompassing marketing literature, campaign support materials (such as brochures, presentations, exhibition graphics, and advertisements). -Ensure adherence to the correct process for artwork requests, ensuring thoroughness for every request of marketing literature or label artwork. -Maintain a consistently high standard of work, meeting deadlines, aligning with brand guidelines, and gaining approval from the Head of Design. -Edit or create print-ready artwork using predominantly Adobe software on an Apple Mac platform, ensuring accuracy and adherence to brand guidelines. -Support online activities as necessary. -Maintain accurate and up-to-date copies and electronic records. -Coordinate with external agencies and suppliers to effectively implement new marketing initiatives. The ideal candidate will possess: -Minimum of 3 years' experience in a similar role. -Proficiency in industry-standard design software such as InDesign, Photoshop, and Illustrator, with excellent familiarity with Microsoft PowerPoint.  -Experience in digital and 3D applications is advantageous but not mandatory. -Exceptional attention to detail. -Strong interpersonal and communication skills. -Excellent organisational abilities. -Confidence in presenting and explaining ideas to stakeholders. -Ability to thrive in a fast-paced, dynamic, and creative environment. -Practicality and a proactive approach to work. Benefits: -Flexi hours -Private Healthcare -Profit share bonus  -Free Parking -Subsidised Canteen -Free Gym  -Retail Discounts -30 days holidays (inc bank hols) This exciting opportunity awaits a Graphic Designer ready to advance their career. You'll have the opportunity to engage in diverse design projects and product developments. The client is offering a salary of up to £26k, if you believe this opportunity matches your aspirations, please apply with your updated CV and portfolio. #LI-GH1

Head of Vertical (Media / Publishing) £80-90k Manchester(Hybrid) M50 2ST Hybrid working, 25 days holiday with purchase options & carry over, Private Medical, Health cash plan, Rewards & Discount portal, EAP, Income protection, Life Assurance, Enhanced Maternity and Paternity, excellent track record of personal development. Opportunity to join a lon established global network; exciting sector; Head of Vertical for a Media / Publishing business, strategic level role. The Head of Vertical will play a pivotal role in growing one of an exciting line up of lifestyle and entertainment publishing brands. The audience doesn’t just want to consume passive content, but expects personalised, real-time information that they can interact with and influence - with education and entertainment being key drivers. As Head of Vertical, you will be responsible for the vision and positioning of the offering, and product ownership. This is a growth focused role, where you will be able to leverage your subject matter expertise and commercial mindset to build a recognised and trusted leader in media across your vertical. RESPONSIBILITIES The Head of Vertical will be responsible for the following: - Strategic Vision and Leadership: Demonstrated ability to lead and influence teams to capitalise on emerging trends in your vertical. You will develop and execute strategic plans to drive business growth and market penetration. - Revenue Strategy and Demand Generation: Develop and execute revenue strategies to maximise profitability and sustain business growth. Partner with marketing to generate demand and deliver subscribers with high retention, through strong value exchanges. You will have P&L responsibility for the vertical. - Product development: lead the development of innovative products and own the product and content roadmap. This includes utilising market insights and consumer feedback to drive product ideation, development, and launch strategies, resulting in increased market share and revenue growth. - Market Analysis and Forecasting: Proficient in conducting comprehensive market analysis and forecasting to identify opportunities and risks in landscape. Partner with Marketing Operations and BI to utilise data-driven insights and make informed decisions to guide business strategies. KNOWLDEGE, SKILLS AND EXPERIENCE The Head of Vertical role is looking for someone in a similar position, potentially titled Head of Brand, Brand Director or similar particularly with experience in the [online] Publishing / Media sector  - Minimum university educated (to Degree level) in marketing, business management or similar - Experience: 8+ years experience in a commercial, marketing or business development role - Proven track record developing brands and/or products - Budget management experience with strong analytical skills and P&L responsibility - Leadership experience (managing a team and multiple stakeholders) - Entrepreneurial and able to multi-task and prioritise - Able to work autonomously & provide independent opinions THE COMPANY As part of a large global Marketing network, the Head of Vertical will be joining a high growth Publishing business, delivering engaging Lifestyle and Entertainment content in clear verticals to consumers around the world. Focussed on growth, and with a track record of recruiting, developing, and retaining world class talent, the business upholds a culture of humility, ownership, ambition and collaboration. The role will see you playing a key role at a strategic level, focussed on commercial goals. Based out of the Manchester office, working 2 days in the office and 3 from home per week, you will enjoy a significant list of excellent benefits. The company is looking to move quickly, please apply with your CV asap.  

Freelance Creative Producer Manchester  Hybrid  Are you a skilled freelance producer with a flair for creating immersive experiences and activating brands in innovative ways? My client is looking for a producer to take charge of exciting projects that push the boundaries of event production. Key Responsibilities: -Conceptualise, plan, and execute experiential activations and events that captivate audiences and elevate brand presence. -Collaborate with clients, vendors, and internal teams to ensure seamless execution of projects from conception to completion. -Manage budgets, timelines, and logistics with precision to deliver exceptional results on time and within scope. Requirements: -Proven experience as a freelance producer specialising in events, experiential marketing, and brand activations. -Strong creative vision and the ability to translate concepts into actionable plans. -Excellent communication, organisation, and problem-solving skills. -Flexibility to adapt to fast-paced environments and tight deadlines. -Passion for innovation and a keen eye for emerging trends in the experiential marketing landscape. -If you have had experience in retail activations, you will also be considered. You will also be required to go onsite for this role and is looking to start Monday 11th March. Apply now with your CV and portfolio showcasing your expertise in event, experiential, and activation production.

Projects Director / Client Services - Maternity cover 55-60k Manchester  M4   Maternity cover role / Flexible working; options for how this could work, fixed term contract, freelance, part time /  Creative offices in Ancoats; Creative / Branding Agency Working closely with the agencies partners, the Projects Director will be responsible for: - Handling day-to-day client liaison across all creative projects and develop client relationships to increase existing business – you’ll command the respect of a senior client and be able to put an arm around a nervous junior. - Managing projects and workflow through the business, including: scheduling work with the creative team, booking freelancers and managing external suppliers. Experience of managing projects involving production in a wide range of mediums is important eg film, print, digital. - Quoting, budget management and forecasting across all clients and projects. - Building a traffic and account management team to deal with additional workload as the business grows. - Getting involved in aspects of the agency's business development activity and pitching, working alongside the partners. Experience in tendering would also be advantageous. - Developing the agencies service offer in an entrepreneurial and innovative way. - Working with the two partners on the overall direction and management of the business.   The Projects Director will typically come from an accounts / client services background, perhaps as Senior Account Director with experience of full project management life cycle. The ideal candidate would come with the most if not all of the following: - Organised with great attention to detail, capable of instilling processes in the business. - Personable and fun to work with – both for clients and our people. - Able to motivate the team around you. - Capable of juggling multiple projects and remaining calm under pressure. - A doer. They're a small business where everyone has to muck in. They are looking for someone who can operate at a senior level but who is also willing to get their hands dirty and support others within the business as required. - Experienced – you’ll be someone who can come in and make an immediate impact in the business. - Passionate about upholding the agencies high standards of strategy and creativity. - Entrepreneurial – you’ll spot opportunities for the agency and their clients, then make them happen. - Likely to have worked within a top brand, design, advertising or innovation agency. The Projects Director will be joining a growing agency who are looking for someone to play a key role in the development of the business. They're building a company that partners with leaders to build brands that take powerful positions in the world. You’ll work closely alongside the two Partners as they develop positions strategically and creatively, but the crux of your role will be to lead and manage the explosion of the agencies client’s brands across branding, culture, customer experience and marketing communications. You’ll be comfortable with leading projects spanning a range of creative disciplines, with the capability to put together and manage teams to deliver them. - Flexible working - Creative offices based in Ancoats - Profit sharing and equity options (to be discussed) - Other benefits can be discussed / negotiated for the individual, flexible with package   This is a Maternity cover role, between 9 and 12 months, but the agency are open to discussing how best to work this. If a part time situation works better for you or perhaps freelance, likewise a fixed terms full time contract. The right person is more important to them then how the process works.  If this sounds like it could be of interest then apply with an up to date CV.

Creative Copywriter Cheadle, Manchester  £30k The Creative Copywriter will be joining a well established non-profit charity that are driven to help with global issues such as poverty, social injustice and natural disasters. Working within the Design and Creative team, the Creative Copywriter will be responsible for creating engaging copy across a variety of mediums and channels from social media campaigns, to fundraising events and report writing.  The Creative Copywriters would need to understand tone of voice and reference to the subject matter, whether that be cultural references or audience engagement to produce thought provoking and enticing copy across online and offline content.  Working closely with the Designer Designer, the Creative Copywriter will:  - Produce copy and content across a range of platforms and mediums  - Work within the charity's brand guidelines to ensure continuity  - Take stakeholder feedback and amend accordingly if appropriate  - Translate stakeholder briefs into creatively written solutions  - Work with the creative team to help deliver projects on time and on brand  - Have the ability to manage own projects and workflows  - Pitch ideas to the team and stakeholders  - Write across both long form and short form copy, brief dependant   Desirable skills:  - Degree in writing, English or Journalism   - Perfect written and spoken English, Additional languages such as Arabic or Urdu would be beneficial  - 3+ years in similar role  - Mastery of MS Office Suite If this sounds like and ideal role then don't hesitate to apply. The role will be based in the Charity's office in Cheadle for 5 days a week, Monday - Friday 9am - 5pm.

Surface Pattern Designer Speke / Liverpool Up to £37k   The Surface Pattern Designer will be joining an established and creative brand who’ve revolutionised their products and market over the past couple of years. Based in their creative offices in Speke, South Liverpool 5 days a week, the Surface Pattern Designer will have the chance to work across an incredibly diverse spectrum of products, from textiles to hard decorative products, gifting , paper and garden. This role would suit a creative designer overflowing with ideas and keen to work in a fast paced department, a quick turnaround is key but it’s a collaborative and highly creative team. The Surface Pattern Designer will have a strong commercial eye and natural flair for colour. It is essential that they demonstrate strong illustrating skills and that they are a skilled pattern designer. Understand Homeware trends, Can work at pace, works well in a team environment and are able to confidently communicate & share ideas.   Skills and Experience required: - Excellent working knowledge of Adobe illustrator & Photoshop are essential - Have a highly diverse & creative portfolio showcasing multiple styles - Confidence in communicating your ideas - 4 + years experience working as a designer within similar sector - Passionate about creative and design   If this sounds like an ideal role for you then don’t hesitate to apply with an up to date CV and portfolio of work.      

Digital Product Owner £50k - £60k Fully Remote (UK - Northwest Based)   Established Digital Agency / Fully Remote /  national clients / supportive culture / UX & UI focussed / omni-channel web / Team socials and regular meet ups   The Digital Product Owner will be part of an established team who build innovative websites, digital products and applications for enterprise clients, creative customer-centric online experiences.  The projects range from the development of best-in-class websites, to the development of bespoke inventory management systems and customer portals. Working across UX and Design through to strategy, development, engineering and CRO.    The Digital Product Owner will: - Take responsibility for ideation, strategy and success of client products and able to imagine what "best in class" would look like - Be in the vital role of advising and interfacing with clients to understand their objectives and work with them to deliver a project that meets their needs. - Be involved from the earliest engagements, you will assist with scoping and planning to agree features and UI that will ensure a delightful user experience, culminating in a scope of work with detailed cost and time estimates. - You will continue to be involved in liaising with the client to ensure smooth delivery, manage changes in requirements and plan future road maps.   You will need to have: - An understanding of the commercial objectives of digital projects. - The ability to facilitate conversations to enhance products and finding solutions that both optimise user experience and organisational ROI. - Ability to estimate the cost of digital project, including design, development, devops and maintenance. - Strong communication skills, including the ability to clearly articulate the commercial and delivery timescale implications of design choices. - An understanding of modern software development standards, methodologies and best practices, including CI/CD, micro services, automated testing, W3C and PageSpeed. - Experience in delivery of both Agile and fixed cost projects - Ability to facilitate User Research.   This is a fantastic opportunity to join an innovative and thought provoking digital agency at the forefront of digital solutions for enterprise businesses. They are fully remote, with staff members spread across the UK, giving you the choice of working from where ever makes you happiest! They do engage regularly in person with meeting spaces allowing for face to face interactivity as a team as well as big team socials a couple of times a year.    With a salary of up to £60k for the right person, this is a unique and no doubt popular opportunity, so don’t hesitate to apply with an up to date CV if you feel it could be the right position for you.  

Affiliate Operations Senior Manager £70-80k Manchester(Hybrid) M50 2ST Hybrid working, 25 days holiday with purchase options & carry over, Private Medical, Health cash plan, Rewards & Discount portal, EAP, Income protection, Life Assurance, Enhanced Maternity and Paternity, excellent track record of personal development. Opportunity to join a large and growing, progressive, global Digital Marketing agency, exciting sector with global clients; Affiliate Operations Senior Manager, strategic level role. The Affiliate Operations Senior Manager is responsible for the successful operational management of an established affiliate program, in line with its clients’ service level requirements, as well as its acquisition and commercial priorities and targets. Reporting directly to the Director of Affiliate & Partnership Marketing, they will need to ensure that the affiliate management team is able to fulfil its functions through an affiliate platform that supports accuracy, reliability and alignment with the overarching business and marketing strategies. This will be done through a combination of effective planning, communication, reporting and operational management.  RESPONSIBILITIES - Ensure the integrity of the affiliate program at all times, including the accuracy of data, financial commitments to affiliate partners, and reputation management of clients - Formulate key operations strategies for the affiliate program based on market understanding, business needs and competitor learnings - Ensure affiliate payments processes, and related reporting requirements, are executed accurately and on time - Ensure affiliate deals and campaigns are accurately configured for tracking and financial accuracy - Manage all bulk affiliate communications (e.g. newsletters), as well as associated calendars for said communications - Manage relationships with key technical partners, ensuring optimal operating efficiency and efficacy at all times - Work with cross-functional teams (e.g. Business Intelligence) to ensure that the team’s reporting requirements are met - Take ownership of planned affiliate program migration/unification projects - Manage the portfolio of user-facing affiliate program websites and microsites, ensuring accessibility and functionality is optimal - Collaborate with the affiliate management, media, brand marketing and research teams to identify problems and opportunities, using these insights to shape the overall strategy and direction - Construct and/or collate executive-level reports and presentations that communicate overall results and convey actionable, analytical findings and insights - Represent the affiliate program in senior management meetings  - Encourage team members’ professional development - Conduct employee performance reviews and manage team calendar KNOWLEDGE, SKILLS & EXPERIENCE This role requires a high level of experience in affiliate and/or performance marketing, as well as tangible project management ability.  The successful applicant will ideally have the following: - experience in operational management of marketing/tracking platforms - Project management experience would be considered extremely beneficial - Self-sufficient approach to working – guidance and management will be provided, but autonomy and decisiveness is expected - In-depth knowledge and understanding of affiliate and/or performance marketing business metrics and KPIs - Outstanding communication, leadership and analytical skills - Strong business development, presentation and negotiation skills - Practical experience leading a team of multiple staff members (mix of office-based and remote) - Ability to organise, track and prioritise multiple projects  - Ability to analyse, interpret and present data and results in engaging, meaningful and productive ways - Ability to organise, prioritise and manage multiple projects simultaneously - Solid experience and knowledge of affiliate/online tracking (cookies, HTML tags, postbacks, dynamic parameters, etc.) is essential - Strong working knowledge of the MS Office suite of applications is essential - Travel may be required to attend conferences or meetings approximately 2-3 weeks per year THE COMPANY With over 170 employees across multiple countries, the Affiliate Manager will be joining a dynamic and steadily growing Digital Marketing Agency. Focussed on growth, and with a track record of recruiting, developing, and retaining world class talent, the agency upholds a culture of humility, ownership, ambition and collaboration. The role will see you playing a key role at a strategy level, as part of a team of affiliate specialists, supported by the wider group's resource and external support. Based out of the Manchester hub, working 2 days in the office and 3 from home per week, you will enjoy a significant list of excellent benefits. The company is looking to move quickly, please apply with your CV asap.

Freelance Content Editor Manchester Hybrid I am seeking a Content Editor to assist a clients Content Team in the creation and dissemination of digital marketing and communication materials. The goal is to elevate the international standing of a prestigious university and draw students from around the world to become part of our academic community. Your role will be pivotal in conveying the breadth, influence, and uniqueness of the clients endeavours spanning research, education, and social responsibility. Primary Roles, Responsibilities, and Tasks: - Offering support for website content editing using the T4 CMS platform. -Construct, populate, and implement updates to web pages, ensuring their relevance and accuracy. -Craft captivating and imaginative editorial content for various media, both online and offline, encompassing webpages, case studies, posters, and more. -Provide support for the creation of materials, including webpages, publications, and presentations. This entails gathering content, editing, proofreading, and collaborating with content contributors and designers. -Guarantee that all written content aligns with the university's established style and tone of voice guidelines. -Assist with the day-to-day operational administration, encompassing the coordination of meetings, the recording of minutes, and the efficient handling of a diverse array of inquiries and requests, through in-person interaction, phone, Zoom, Teams, or email correspondence. -Maintain a comprehensive view of project progress, meticulously recording pending tasks, and diligently following up to ensure their completion. -Consistently adhere to the university's policies and procedures, particularly those related to equal opportunities, health and safety, and other relevant guidelines pertinent to the role. Required Qualifications and Skills: -Competent IT skills, particularly in web content management systems, preferably T4. - Proven experience in writing and editing marketing materials, both in print and online, with exceptional copywriting and proofreading abilities. -Proficiency in managing content on complex websites, including knowledge of information architecture and user experience. -A demonstrated track record in editorial work and and adherence tone of voice guidelines. This position is looking to start 5th February for a month. If you are interested and available, please apply with an up to date CV & relevant examples.

Business Development / Account Manager £45k - £50k base with 5% commission on new business brought in Pudsey / 5 days in the office   The Business Development / Account Manager will be joining a small but successful and highly collaborative Brand Development and Packaging Design Agency based in Pudsey.  Working across a range of FMCG brands including some international clients, the Business Development / Account Manager will be responsible for not only the development of current and existing clients but helping to attract new business to the agency, driving their offering and forging lasting relationships that can help the agency continue to grow. The Business Development / Account Manager will: Develop and implement effective business development strategies to attract new clients to the agency in line with the business goals Identify and pursue new business opportunities and revenue streams Build and maintain strong relationships with key stakeholders within existing clients as well as developing new ones Be proactive in new business development  Be highly personable with an ability to develop key relationships that foster long lasting business partnerships Have the ability to help interpret a clients needs and offer suggestions of how to better achieve a solution Up sell the agencies offerings and have a thorough understanding of the abilities, skill sets and capabilities of the internal team   This role will be based on site in the office 5 days a week, this allows the collaborative efforts of the team to really shine through and helps to foster the culture the agency has worked hard to build over the years. This role could also suit someone looking to go part time, a few days a week for a pro rata'd salay. If you feel this sounds like an ideal role for you then apply with an up to date and relevant CV.   

We are looking for mid-weight and senior freelancer Artworkers in and around Manchester to work on upcoming projects.  The roles will vary from working remotely and onsite in the studio. As a freelancer you will have 3+ years commercial experience, be proficient in Adobe Creative Suite and excellent communication skills. We pay our freelancers weekly through their LTD company or through PAYE if a sole trader. Typical Artworker skill sets we look for are:  - Creative Artworkers - Packaging Artworkers - Digital / Print Artworkers We are always happy to have a look at different skill sets that aren't listed above as we get a variety of requirements across the Creative & Marketing industry. If you are a strong creative interested in working with a range of established agencies and companies in the North West, please apply with an up to date CV and portfolio. 

We are looking for mid-weight and senior freelancer designers in and around Manchester to work on upcoming projects.  The roles will vary from working remotely and onsite in the studio. As a freelancer you will have 3+ years commercial experience, be proficient in Adobe Creative Suite and excellent communication skills. We pay freelancers weekly through their LTD company or through PAYE if you are a sole trader. Typical design skill sets we look for are:  - Graphic / Digital Designers - Packaging Designers - Motion Designers - PowerPoint Designers  - 3D Designers  If you are a strong creative interested in working with a range of established agencies and companies in the North West, please apply with an up to date CV and portfolio.