Graphic Designer Kendal - 5 days a week onsite in the office £35,000 - £38,000 Creative Agency  / Collaborative team / Progressional opportunities / Stunning location / Industry professional training courses / Strong emphasis on Branding / Conceptual based projects  The Graphic Designer will be joining a Creative Studio in the stunning surroundings of Kendal, based in the foothills of the Lake District, this idyllic Creative hub has helped the team to foster their design abilities for many years. Working across branding, print, digital and strategy, they're a small but highly collaborative team who can cover it all and work across a range of brands and businesses.  The Graphic Designer will have the chance to work across all projects that come through the door, with a strong ethos around everyone having the chance to be creative, conceptual and ideas driven. The business will also pay for you to undertake a commercial photography course to enhance your skill sand this in actively encouraged. This is a highly creative team, who will often take a creative trip to get those conceptual juices flowing.    Reporting to the Creative Lead, the Graphic Designer will be responsible for: - Delivering high quality brand-led design and production ready artwork - Working collaboratively with the wider creative team to produce creative and branding work - Designing across a range of mediums including; brand packaging of new products, retail environment, point of sale, offline and online marketing collateral - Creating packaging and print artwork following brand guidelines and designing requirements in line with print production constraints - Quality checking copy, content and design work to ensure all guidelines and standards for clients output is followed - Adding and editing content to websites using content managements systems and prepare digital collateral such as online forms and emails   The ideal Graphic Designer will come with some or all of the following: - Previous Agency or Studio experience - Extensive knowledge of Mac OS and Adobe Creative Suite - Expertise to produce the highest quality production ready artwork and liaise with printers/ suppliers as needed - A focus on design excellence, quality and attention to detail - Team work and excellent communication skills   This is a great opportunity to join a small and highly creative agency who are based in stunning surroundings, if you're keen to work on a range of clients and across a diverse range of projects. If you feel this is right for you and you're happy to work 5 days a week in Kendal offices, then apply with your portfolio and CV.  This is one of those rare opportunities that will genuinely offer the right candidate a career defining role. It might not be based in the bustling, busy and overcrowded streets of a major city center, but they have swapped the bright lights for the sprawling lake district hills, country pubs and log-side fires.    Dave #LI-DO1

Senior Digital Marketing Executive £30,000 – £40,000 Full Time Altrincham (hybrid) Are you a Digital Marketing Executive looking for the next step up? Perhaps you're already a Senior Digital Marketing Executive who wants to sink their teeth into a new challenge? If you have excellent PPC campaign and PPC management experience, as well as a well-rounded digital marketing background covering things like email marketing, content creation and social media marketing, this role could be right up your street. This is a fantastic opportunity to join a rapidly growing, forward-thinking, professional services firm with an enviable reputation in the marketplace and a leadership team that properly "gets" marketing and, as such, invests heavily in the function. The Job... As part of a wider team and reporting into the Digital Marketing Manager, you'll be central to supporting and developing an array of digital marketing activities for a rapidly growing, forward-thinking, professional services firm. You'll be responsible for: - PPC management, optimising existing campaigns and executing new PPC strategies across platforms including Google Ads, Microsoft Advertising, LinkedIn, and Facebook. You'll continuously refine PPC strategies to enhance their paid efficiency and maximise ROAS. - Performing landing page optimisation and A/B testing on an ongoing basis. - Managing campaigns and leading multi-channel campaigns, including paid search, social media advertising, email marketing, and content marketing. - Managing email marketing campaigns, including audience segmentation, scheduling, and managing overall account optimisation to maximise engagement and lead generation, all whilst maintaining the integrity of the account and meeting ESP best practice guidelines. - Website UX, implementing website changes, reporting on web & campaign performance and monitoring user behaviour to implement improvements that enhance user experience, increase engagement, and drive conversions. - Video Production, filming and optimisation including overseeing and assisting with the planning, filming, editing, and distribution of video content, ensuring it aligns with brand messaging and is optimised for various platforms to maximise reach and impact. - SEO, working alongside the Digital Marketing Manager and the Senior SEO Executive, assisting in the implementation of the SEO strategy including on-page and off-page optimisations. This may include assisting with blog content and digital PR campaigns with a focus on identifying targets and performing outreach. - Managing and improving online reviews for the business across various platforms, responding to feedback professionally, enhancing brand reputation, and leveraging positive reviews for marketing purposes. - Keeping up-to-date with the latest digital trends and market conditions to drive quality enquiries whilst supporting all areas of the marketing function when required. - Keeping up-to-date with the latest industry developments and ensuring your recommendations fit within these. Understanding marketing best practice techniques, including those related to digital techniques, leveraging AI, and competitor analysis. About You... The Senior Digital Marketing Executive will need to have good communication skills, excellent attention to detail, and strong organisational skills. Here's some of the key experience you'll need to demonstrate: - At least 3 years experience in an all-round digital marketing position. - Strong experience of PPC management. - Excellent written skills including strong proof reading. - A great knowledge of SEO tools such as SEMRush, AHREFS, Screaming Frog etc, Google Analytics, and Google Search Console. - Knowledge of, and experience in, enhancing organic and paid performance on social media, including LinkedIn, Facebook, Twitter, YouTube, and Instagram. - Experience of supporting the development of junior digital marketing staff. - A blend of analytical skills, creative thinking, and the ability to manage multiple disciplines at a high level - You'll come from either a professional services in-house marketing environment or from a marketing agency with some experience of working with professional service clients. The Company... This Senior Digital Marketing Executive role is an in-house position for a professional services firm. That said, you'll be working across multiple brands so the work certainly has an agency vibe. This also isn't your typical 'stuffy' professional services firm; it's a forward thinking company with a vibrant culture. In addition to an attractive salary of £30k - £40k DOE, some additional benefits include: - Hybrid working model, typically 3 days in the modern Altrincham office and 2 days from home, each week (your first 3 months will be 5 days a week in the office while you settle in) - There are flexible start times too, with standard hours being 9am-5.30pm, however if better for your lifestyle you can flex any intervals up to an hour either side of this. - You'll also get 25 days holiday, plus a day off for your birthday, plus bank holidays off. - A work from home contribution. - Monthly gym contribution. - 2 pension schemes - Death in service benefit - A discretionary bonus scheme (tax free, up to £3600 per annum).   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Executive Assistant to MD Location: London  Salary: £60k - £65k   Private Healthcare / Flexible working policy / 25 days holiday / Flexible Benefits Fund / Competitive Pension Contribution / Access to Discount Portal / Life Insurance    The Executive Assistant will be facilitating the day to day of the Chairman / Group Managing Director. This highly capable, dynamic and adaptable individual will be critical in ensuring the smooth operation of the MD's office. As Chairman and Group MD for an international consultancy, his days, weeks and months are jam packed with meetings, conferences and summits that he attends and runs.  As a consultancy the business operates over a number of different specialities across a number of countries so a strong level of adaptability, stakeholder management and relationship development is key with this role.  The Executive Assistant will:  - Manage the MD's diary  - Arrange travel logistics  - Protect his time, learn what's important and what can be handled elsewhere  - Act as primary point of contact, field requests and arrange accordingly   - Attend meetings, take notes and minutes and formulate action plans  - Build and maintain long term relationships with clients and key stakeholders  - Manage MD's personal diary including family commitments  Individual requirements:  - Exceptional organisational skills  - Excellent verbal and written communication skills  - Strong proficiency with Microsoft Office suite, collaboration tools and virtual meeting platforms  - Background in working in fat past and often high pressured environments This role whilst offering some flexibility in the working pattern, needs to fall inline with the onsite working pattern of the MD. He typically spends 3/4 days a week in the office and these are very often set so the EA will need to match these. The office is based in London, with more details to be given.  This is a fantastic opportunity that will give the right person the chance to really shine and make their mark. You would have some opportunity to travel internationally once or twice a year with he MD. If you feel this role sounds like the ideal opportunity then apply with a relevant CV. 

  Insights Operation Coordinator   Halifax, NS   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   The Insights Operation Coordinator supports the team with administrative and operations responsibilities.  The coordinator will have an overview of the team’s activities that requires liaison and partnering with other operation, procurement and admin stakeholders.  This role aims to increase efficiency and proactivity with communication, follow ups, innovation related to the above.    Responsibilities   Ensures budget follow ups, from the agreement to the confirmation of payment.  Produces reports of spending vs planned / forecasted budgets.  Helps resolve any issues with payments or invoicing. Assist the team by being the liaison with vendor services and procurement to plan, initiate and obtain agreements within the required SLAs. Plan and liaise with marketing operations, when their support is needed, to plan and follow up on survey or other research invites, recruitment and incentive payment. Support with other admin reporting, as per the team’s needs. Work with the team to ensure and increase visibility of insights, supporting customer centric and fact based decision-making.  More specifically, support other member of the team with repositories where deliverables are posted and with communications of the team’s activity. Continuously seek improvement for the team’s activities and operations. Will be required to work with external vendors.     Qualifications   Minimum 2 years’ experience with similar responsibilities Strong attention to detail, organization skills and critical thinking. Ability to set priorities, multi-task, handle pressure and obtain results. Commitment to meeting timelines. Comfortable with process management and improvement Ease with changing timelines, requirements: adaptability Ability to manage relationships with stakeholders and partners, good communication skills Experience with administrative software, such as Microsoft Office, including Excel Comfortable in a decentralized structure where results are based on cooperation, collaboration, and influence of others. Ability to travel up to 10% Ability to maintain confidentiality. Hybrid environment, minimum 10 days required in offices per month       This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!

Vendor Relationship Manager   Halifax, Nova Scotia   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   The Vendor Relationship Manager’s responsibilities include developing long-term relationships with a portfolio of vendors and connecting with key stakeholders. This role liaises and bridges the gap between our vendors and cross-functional internal teams to ensure the timely and successful delivery of all our operational and marketing initiatives. Every day is different. Daily responsibilities involve updating status reports for vendors/internal teams collating feedback from stakeholders and relaying those changes to the agencies, maintaining and growing vendor relationships, and managing internal teams expectations — for example, keeping them realistic about timelines for vendor delivery. A typical day might start with a vendor meeting to discuss a potential project, next up a brainstorming session to add additional assets outside an ambassadors’ current contract. The Vendor Relationship Manager will also schedule regular vendor reviews to check up on the current performance for both sides, write up their findings and then share their expert recommendations.   Responsibilities   Managing and developing long-term relationships with a portfolio of vendors, partners and contractors Responsible for delivering exceptional client service (internally and externally) Vendor and freelancer resourcing strategies Developing a trusted advisor relationship with key stakeholders Lead intake meetings Onboard new vendors and partners and report on vendor performance Build briefs, business cases, monthly reports and other key operational documents as required Assist in the development and support the strategic plans for delivery and execution Report on status of weekly/monthly/quarterly initiatives to internal and external stakeholders Help forecast and track key performance metrics Identify new opportunities to add value to the team’s key marketing efforts Liaise between the external vendors and internal teams     Qualifications   Bachelor's Degree in appropriate field of study or equivalent work experience 5+ years of marketing experience with agency background desirable Proven understanding of commercials, marketing contracts, account management or other relevant experience Understanding of website development, marketing, measurement and analytics, content management and digital marketing a plus Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Proven ability to manage multiple projects at a time while paying strict attention to detail and adhering to deadlines Excellent listening, negotiation and presentation skills Excellent communications skills – both written and verbal Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability and professionalism Ability to prioritize among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills. You're always looking to improve inefficient processes Team player - lead and direct the work of others   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!      

Desktop Support Specialist Summary We are actively seeking a detail-oriented Desktop Engineer to join our dynamic IT team. As a Desktop Engineer, you will play a pivotal role in ensuring the smooth operation of our desktop infrastructure. Collaborating with various teams, you'll deliver top-notch technical support and maintain an efficient desktop environment. This on-site role requires coverage five days a week, with occasional flexibility for planned support outside regular hours. Our team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills. Responsibilities: • Customer Service o Provide exceptional customer service by ensuring a positive experience for end users o Communicate effectively, empathetically, and professionally in resolving incidents and requests • Desktop Support o Provide customer focused support for desktop-related issues, both on-site and remote. o Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime. • Desktop Infrastructure Management o Install, configure, and maintain desktop operating systems and applications. o Collaborate with the IT team for standardized deployments and security measures. • Hardware and Peripheral Management o Manage desktop hardware inventory, installations, upgrades, and repairs. o Coordinate with vendors for hardware-related issues and warranty matters. • User Training and Documentation o Develop training materials and conduct sessions to enhance end-users' technical skills. o Create and maintain documentation for self-service and issue resolution. • Incident, Service Request, and Problem Management o Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs. o Conduct root cause analysis and implement preventive measures for recurring issues. • Office Ownership o Perform regular checks for office hardware usability, stability, and uniformity. o Manage server rooms, respond to alerts, and assist with server commissioning and decommissioning. • Collaboration and Communication o Work closely with cross-functional teams to resolve complex technical issues. o Provide clear and concise communication to end-users on ongoing support activities. Qualifications and skills: • 2 – 3 years proven experience as a Desktop Engineer or in a similar technical support role. • Proven experience in supporting Windows, macOS and Linux operating systems. • Strong knowledge of desktop hardware, software applications, and peripherals. • Familiarity with desktop management tools, e.g., SCCM/MDT and MDM (Airwatch, Intune, Jamf). • Knowledge of scripting languages (PowerShell, Bash) for automation. • Understanding of network protocols, TCP/IP, DNS, DHCP, and Active Directory. • Experience with virtual desktop infrastructure (VDI) and remote desktop solutions. • Solid understanding of ITIL principles and best practices. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • A strong sense of responsibility and initiative and an ability to complete tasks accurately. • Ability to work in a team environment and independently. • Capacity to work in a fast-paced environment. • Excellent verbal and written communication skills with high interpersonal skills and customer orientation. • IT certifications, such as CompTIA A+, MCDST, or similar, are desirable. • Some physical lifting required.

Senior Project Manager   Halifax, Nova Scotia   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   As Senior Project Manager you will be part of the Strategic Projects Group servicing our clients on program and project delivery. You will be tasked with a range of strategic programs, owning their entire life cycle from inception to planning, execution and closure. These can range from implementing 3rd party software solutions, managing rollout of new capabilities, new market entries, to opening new operational centers for our clients.   You will play a crucial role in mobilizing, developing, planning, and delivering innovative strategic programs. You will drive these programs to success, ensuring objectives are clearly defined and met within time, cost and quality constraints. You will collaborate with clients and stakeholders to deliver impactful outcomes and realize significant benefits.   This role requires a Senior Project Manager with a depth of experience in driving delivery, setting expectations and direction to create a high performing team that delivers.   You will be an enthusiastic and dynamic professional who is passionate about delivering a great product and would be excited by the challenges associated with a wide range of complex strategic programs.   You are comfortable working independently, collaborating with teams in various locations, time zones and managing several concurrent programs. You will have a strong character and a willingness to try new things and “get stuck in”. You will be an excellent communicator, have strong organizational skills and have the confidence to challenge stakeholders where necessary.   Responsibilities   Program Leadership & Delivery: Lead large strategic program encompassing multiple critical workstreams. Drive the progress of these programs towards key business objectives, utilizing multiple techniques to plan, own and deliver the end-to-end program and project plans, milestones and timelines. Manage multi-disciplinary teams in the analysis, planning and execution of delivery work that maximize return on investment and pace of delivery to underpin the desired outcomes, against scope, value, budget, and time Structure and set up programs ensuring adherence to the appropriate governance, risk, and guardrails. Utilize the appropriate planning techniques and delivery methodologies and align the programs to our project and risk frameworks. Oversee the delivery of all projects and workstreams within the delivery teams and monitor each project’s health to ensure they are all progressing as appropriate. Ensure that the projects and programs deliver the promised functionality to agreed quality standards.   Stakeholder & Risk Management: Lead in the proactive management and development of effective and influential working relationships, ensuring Senior Client’s needs are understood, and conversely delivery expectations are understood across the internal stakeholder groups. Collaborate with and manage stakeholders to ensure alignment of work and expectations, tensions in priorities and risk and dependencies are managed to deliver the right outcomes for clients. Proactively disseminate relevant information to all key stakeholders. Conduct weekly leadership updates for senior stakeholders, ensuring that program and progress is communicated effectively, and the true status is clearly understood by all parties. Ensure stakeholders understand the project management lifecycle and framework, providing training if necessary  Proactively identify and manage risks and issues across all projects and program   Communication: Ensure timely and accurate governance and oversight of all milestones, RAIDS, and governance materials. Plan for, and proactively disseminate upwards and outwards communication and regular status reports to stakeholders. Take ownership of functional reporting   Team Management: Lead and manage a team of project managers and implementation resources. Provides guidance, mentorship, structure, and support to project teams, ensuring their effectiveness, productivity, and professional growth Ensure Project Managers understand and use project management principles  Identify skills gaps and training opportunities for direct reports  Proactively identify and implement team process improvements  Act as role model for project management best practice; both technically and behaviorally   Qualifications 8+ years of relevant project management experience, ideally with 2+ years as a program manager Strong leadership skills, with a focus on meeting program and project objectives, seeking trade-offs and alternatives when required to ensure program/project success Self-motivated and driven with the ability to work independently in a fast-paced team Highly organized and skilled at coordinating efforts between multiple teams across multiple time zones Proficient in managing multiple programmes and stakeholders simultaneously Ability to build strong relationships across the business, with clients, project teams, and 3rd party vendors Ability to manage stakeholders and communicate effectively at all levels - clearly and succinctly conveying ideas and options A proactive and action-oriented approach, driving progress via self and others Demonstrates the ability to manage multiple tasks and competing priorities Exceptional project management skills, extremely organized with attention to detail Excellent oral and written communication skills, as well as great interpersonal and teamwork skills Ability to work well under pressure Experience working with both Agile and Waterfall methodologies Experience with issue, risk, resource and dependency management Experience of managing & achieving tight deadlines with the appropriate quality Experience working with 3rd party vendors Strategic and creative thinking is valued Project Management qualification required (PMI/Prince 2/ITL) Fluent in English Willingness to travel on an ad hoc basis – as required   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!        

Rewards Analyst Location: London Hybrid 2 days per week Salary: 60k - 70K   Our client is a boutique consultancy based in London, with subsidiary offices in Canada, Antigua, the Czech Republic, and Switzerland. Our client is at the forefront of strategic, HR, financial, and procurement consulting. They serve as strategic partners for clients to achieve business results through employee value.   The Role   In order to attract, retain, engage and motivate their workforce, They need a Reward programme that makes them attractive to the best talent whilst remaining consistent with their values and culture. You will play a crucial role in this process by acting as a key advisor in the implementation of the reward strategy and taking a leading role in exciting projects that will enhance the current reward activities and capabilities of our business.   Responsibilities Annual Compensation Review, manage the administration, supporting the Reward Manager in the planning and governance of the end-to-end process. This includes auditing data, managing queries, data analysis, report generation and system administration Responsible for salary benchmarking for new roles, promotions, internal transfers and out of cycles increases Partnering with and training HR Business Partners – including Base Salary & Bonus Review processes, Job Levelling, Benchmarking Responsible for the salary and benefits survey submission process and co-ordinating the job levelling and matching process. Ensuring the Job Catalogue and benchmarking processes are regularly updated Partnering, consulting and advising HR Directors to support their Reward requirements Benefits- supporting the Reward Manager in a benefits consultancy model including preparing market and cost analysis and reviewing offerings, ensuring benefits are meeting the Global Reward Strategy Recognition- work with the Reward Manager on managing the global programme, including reporting and assisting with the promotion of the programme Compensation Analysis- including Gender Pay Gap Reporting, Compensation vs Performance and other ad-hoc reports Mobility- preparing salary and cost analysis for global moves including net-net and cost of living comparisons, total costs for approval and supporting with the Global Mobility strategy Keeping up-to-date with Total Reward market practices Support in ad-hoc Reward activities, projects and initiatives   The candidate   Experience of using an external market data source to draw insights on competitiveness of internal compensation levels and practices Experience of supporting at least two full global compensation review processes Experience of using a HRIS to administrate compensation data Passionate about a dedicated career in Reward An understanding of data analysis Analytical and problem solving skills Intermediate to advanced Excel skills Excellent communication skills and a positive ‘can do’ attitude Previous experience working in a Reward focused role Logical, methodical and systematic with a keen eye for detail Highly organised and able to work to competitive deadlines Private sector experience preferable Knowledge of Willis Towers Watson methodology desirable Experience of SAP SuccessFactors knowledge desirable   If your interested in applying or want a confidential chat about the role please do not hesitate in applying.

Junior Rewards Analyst Location: Manchester City Centre Salary: Dependant on experience   Our client is a boutique consultancy based in London, with subsidiary offices in Canada, Antigua, the Czech Republic, and Switzerland. Our client is at the forefront of strategic, HR, financial, and procurement consulting. They serve as strategic partners for clients to achieve business results through employee value.   The role   You will also work with us to embed our strategy by supporting with projects that will enhance the current activities and capabilities of our business.   You will be a key member of our team, reporting into the Reward Manager and receiving full support, guidance and training from our Analysts in the Global HR Operations Team. You do not need specific experience, but experience in HR, intermediate to advanced Excel skills and a desire to specialise in these areas is key. We’ll teach you everything else that you need to know to be successful!   Key Reward responsibilities include:   Responsible for salary benchmarking for new roles, promotions, internal transfers and out of cycles increases. First point of contact for Reward queries Responsible for Compensation Auditing Assistance with the Job Catalogue including salary survey submissions, training and presentation Compensation Reporting including Recognition, Promotions, Increase stats Support in Reward activities and initiatives including (but not limited to) benefits reviews, process reviews, pay frameworks and pay analysis   Reporting and Data Management: Support monthly reporting efforts, including headcount, compensation analysis, and performance metrics. Work with HRIS and reporting tools to extract, analyse, and present data for management reviews and decision-making. Ensure the accuracy, integrity and confidentiality of data across all HR platforms   Ad-hoc HR Project Support: Provide support on other ad-hoc HR projects as required, such as policy development, employee engagement initiatives, and system upgrades. Collaborate with the broader HR team on special projects and assist in implementing key HR strategies.   Qualifications:   Education and Experience:   Bachelor’s degree in Human Resources, Business Administration, Finance, or related field. 1-2 years of experience in an HR or Reward-related role preferred. Exposure to compensation analysis, salary benchmarking, or HR operations is a plus.   Requirements: Passionate about a career in Reward An understanding of data analysis Analytical and problem-solving skills Intermediate Excel skills Highly organised

  Senior Controller     Montreal     The Senior Controller will oversee and lead the financial operations, ensuring accuracy, compliance, and strategic alignment across international markets. This role involves managing financial reporting, optimizing processes, driving operational excellence, and ensuring adherence to regulatory standards across all regions of operation. The ideal candidate will bring strong technical expertise, a strategic mindset, and leadership experience in a multinational company.   Responsibilities     Financial Reporting and Analysis: Prepare and analyze monthly, quarterly, and annual financial statements. Provide insightful analysis of financial results, highlighting trends, and making recommendations for improvement.   Compliance and Regulatory Oversight: Ensure compliance with all relevant accounting standards, laws, and regulations. Coordinate and oversee external audits, working closely with auditors to provide necessary documentation and explanations. Filing Monthly sales Tax submission Stay abreast of changes in accounting standards and regulations and implement necessary adjustments.   Internal Controls: Establish and maintain robust internal controls to safeguard company assets and ensure the accuracy of financial records. Regularly review and enhance internal control procedures to mitigate financial risks.   Budgeting and Forecasting: Lead the annual budgeting process, collaborating with department heads to develop accurate and achievable financial plans. Provide regular forecasts based on updated financial data and changes in business conditions.   Cash Flow Management: Manage cash flow and liquidity, ensuring the organization's financial stability. Implement strategies to optimize working capital and minimize financial risk.   Team Leadership and Development: Supervise and mentor the finance team, fostering a culture of accountability, collaboration, and continuous improvement. Provide guidance and training to team members to enhance their skills and professional growth.     Qualifications   Bachelor’s degree in Accounting, Finance, or related field; CPA designation preferred. Proven experience as a Controller or in a similar financial leadership role. In-depth knowledge of GAAP, financial accounting, and reporting. Knowledge of accounting software D365 is a plus Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, dynamic environment and adapt to change. Minimum of 5 years of experience in similar role Experience working in a multinational company     The company offers a competitive annual salary, Health and Dental benefits, RRSP contributions, and much more!   If this sounds like the ideal position for you then apply today!    

Retention Marketing Manager   Montreal    Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   The Retention Manager plays a key role on the Retention & Loyalty team. Enthusiastic and analytical, he or she has the know-how to identify, target and influence user behavior to increase customer retention and profitability. Reporting to the Head of Retention & Loyalty, you will work with different partners across the organization on the best solutions for Customer Journey Optimization.   Responsibilities   Lead marketing strategies to support the Retention marketing program. Plan and execute loyalty strategies to support our customers’ brands retention efforts. Lead special projects designed to improve profitability of the active customer base. Manage the brands’ rewards program. Work hand-in-hand with various internal stakeholders to produce both short and long term Retention marketing strategies. Work with the Retention Marketing Specialists on developing strategies to improve KPIs of specific segments. Oversee and control budgets, ensure that campaigns stay within budget. Communicate campaign metrics, results and recommendations to stakeholders. Define and collaborate on the personalization of the customer experience on and off website. Assess needs, align stakeholders and develop measurable systems resource and process change. Manage internal resources to ensure fixed and variable scope deliverables are delivered on time, on budget, and as specified. Produce high-quality proposals, reports and process documents. Conduct needs analysis through technology audit, content audit, process audits and stakeholder feedback. Ability to identify new areas for improvement and development of Lifecycle campaigns and to articulate to business leaders. Coordinate project responsibilities, allocate and prioritize tasks among team members. Ensure that campaigns, creative briefs and other strategic marketing documents, and the overall campaign calendar accurately reflect marketing objectives, target groups and ROI in-line with the business strategy. Responsible for the preparation of summary reports and post-campaign analysis of all projects, utilizing Business Intelligence resources to ensure take-away and learning.     Qualifications   Three to Five years of digital marketing experience with a successful track record of implementing and managing Digital Marketing Programs in a multi-channel environment. In-depth knowledge of Customer Journey Optimization best practices with experience in developing and implementing testing strategies across channels, including designing and analyzing contact strategies, automation techniques/tools and customer experience optimization. Previous experience managing a rewards program and/or Customer loyalty program. Demonstrated experience with data-driven marketing, a/b and multivariate testing experience, Analytics, with a successful track record of implementing and managing different Digital Marketing Tools. Ability to interpret and present data/results (both written and verbal) to stakeholders in engaging and meaningful ways. Advanced knowledge of MS Office software applications, advanced Excel is a must. Ability to manage and prioritize multiple projects simultaneously within a complex organization. Experience leading, coaching and mobilizing teams. Excellent negotiation, influence and relationship building skills. Must be able to travel 15-20%.   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!            

  Finance Manager Permanent Position Location: Hybrid 2 days per week Manchester City Centre   Our client is an all-in-one Marketing agency that acts as an in-house marketing team for global brands. They are a collective of talented communicators, catalysts, and achievers that come together to create comprehensive solutions.   They are currently recruiting for a talented Finance Manager to join their team who will have the following responsibilities:   Financial Reporting and Analysis:   Prepare and analyse monthly, quarterly, and annual financial statements. Provide insightful analysis of financial results, highlighting trends, and making recommendations for improvement.   Compliance and Regulatory Oversight:   Ensure compliance with all relevant accounting standards, laws, and regulations. Coordinate and oversee external audits, working closely with auditors to provide necessary documentation and explanations. Filing Monthly sales Tax submission Stay abreast of changes in accounting standards and regulations and implement necessary adjustments.   Internal Controls:   Establish and maintain robust internal controls to safeguard company assets and ensure the accuracy of financial records. Regularly review and enhance internal control procedures to mitigate financial risks.   Budgeting and Forecasting:   Lead the annual budgeting process, collaborating with department heads to develop accurate and achievable financial plans. Provide regular forecasts based on updated financial data and changes in business conditions.   Cash Flow Management:   Manage cash flow and liquidity, ensuring the organization's financial stability. Implement strategies to optimize working capital and minimize financial risk.   Team Leadership and Development:   Supervise and mentor the finance team, fostering a culture of accountability, collaboration, and continuous improvement. Provide guidance and training to team members to enhance their skills and professional growth.   Qualifications:   Fully Qualified Experience working in a multinational company Strong analytical and problem-solving skills Knowledge of accounting software D365 and Sage is a plus In-depth knowledge of GAAP, financial accounting, and reporting. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, dynamic environment and adapt to change.   If you are interested in having a confidential chat about the vacancy or looking to learn more please don't hesitate in applying.

  Finance Analyst Permanent Position Location: Hybrid 2 days per week Manchester City Centre   Our client is an all-in-one Marketing agency that acts as an in-house marketing team for global brands. They are a collective of talented communicators, catalysts, and achievers that come together to create comprehensive solutions.   They are currently recruiting for a talented Finance analyst to join their team who will have the following responsibilities:   Accounting and General Ledger Management: Prepare and post journal entries for various accounts, ensuring accuracy and compliance with accounting standards. Maintain and reconcile general ledger accounts, including accruals, prepaids, and fixed assets.   Reconciliations: Perform monthly reconciliations of balance sheet accounts, ensuring timely resolution of discrepancies. Reconcile intercompany transactions and balances in accordance with company policies. Ensure bank reconciliations are completed accurately and on time.   Month-End Close Activities: Lead or assist in the month-end, quarter-end, and year-end close processes, ensuring adherence to deadlines. Prepare and analyse financial statements, including profit and loss, balance sheet, and cash flow statements. Review and adjust entries for payroll, revenue recognition, and other critical areas during the close process.   Variance Analysis: Analyse monthly financial results and provide explanations for variances between actuals and budget/forecast. Assist in the preparation of variance reports for management review.   Accounts Payable and Receivable Oversight: Monitor and ensure accurate posting of vendor invoices and payments. Assist in accounts receivable reporting and resolving customer invoice discrepancies.   Fixed Assets: Maintain fixed asset registers, including additions, disposals, and depreciation schedules. Reconcile fixed asset balances and ensure proper capitalization in compliance with accounting policies.   Internal Controls and Compliance: Ensure adherence to internal controls and company policies in all accounting functions. Assist with internal and external audits, providing necessary documentation and explanations.   Financial Reporting: Support the preparation of financial reports, ensuring accuracy and alignment with IFRS, GAAP, or other applicable standards. Compile supporting schedules and documentation for financial reporting and audit purposes.   Process Improvement: Identify and implement opportunities to improve efficiency in the accounting and close processes. Automate and streamline repetitive accounting tasks to reduce manual effort.   Collaboration and Support: Work closely with other departments to gather necessary information for reconciliations and postings. Provide financial support and guidance to operations, sales, or other business units as required.   Tax and Regulatory Compliance: Assist with the preparation of tax filings, including VAT, sales tax, or other statutory filings as applicable. Ensure compliance with all local, state, and federal financial regulations.   Qualifications:   Minimum of a Bachelor's Degree in accounting, Minimum of 5 years of experience in similar role Experience working in a multinational company Excellent critical thinking skills Detail-oriented Strong analytical and problem-solving skills Knowledge of accounting software D365 and Sage is a plus   If your interesting in learning more or want to a confidential chat about next steps in your career please don't hesitate in applying.  

Learning Talent and Engagement Lead London Permanent £70,000 - £75,000 p/a   The Role We are looking for a Learning Talent and Engagement Lead to join the growing team of a boutique consultancy based in London but with a global presence. They are specialists in strategic, HR, L&D, financial and procurement consulting and need someone to play a key role in helping clients optimise their human capital strategies with innovative approaches and new technologies.   In this role you will partner with clients to assess their current performance, talent and employee engagement initiatives. You will come up with new opportunities to improve strategies and ensure they align with business objectives whilst partnering with colleagues such as the HRIS team leveraging technology to enhance employee learning, performance and engagement. As part of the role you will help deliver engaging learning programmes and workshops whilst tracking progress of roadmaps to ensure projects are being delivered to the agreed requirements.   This is an exciting opportunity that will involve a great mix of client consulting, implementing new processes, coming up with new ideas to answer queries and drive things like engagement surveys   The Successful candidate will have… Previous experience in a similar role in Learning and Development with a focus on technology-driven solutions Proven experience working in an environment working with clients on a global scale where you have developed and implemented effective strategies Strategic thinker with a hands on approach Excellent communication, presentation and problem solving skills   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam  #LI-AL1

Marketing Change Programme Director Full-Time London (Hybrid) Working with exciting brands across the entertainment and crypto markets, you'll be working closely with the CMO to evaluate, monitor and improve marketing investment across multiple acquisition channels. Leading the strategic planning for the acquisition marketing piece across multiple brands and global geographies, you'll be working with the CMO and other marketing leaders to shape the marketing portfolio investment strategy and capability, using data and aligning goals to achieve company, client, and marketing team objectives.   The Job... Reporting directly into the CMO, you'll be heavily involved in strategic acquisition marketing projects to ensure cross-team alignment and delivery. You'll be responsible for: - Preparing and co-ordinating ad-hoc research, analysis and reports to support strategy development and decision-making. - Assisting in the evaluation of potential investments and evaluating investment health across acquisition marketing channels. - Working with functional marketing and functional leaders to plan, monitor and report on each team’s OKRs, KPIs, Headcount and associated costs. - Co-ordinating and developing strategic and business plans for presentation to key stakeholders.  - Co-ordinating cross functional meetings and annual summits.  - The preparation of cross-functional annual plans, budgets, forecasts, and longer-range marketing investment and capability plans. - Analysing data to identify trends, variances, and opportunities for improvement in marketing investments. - Collaborating with cross-functional teams to gather and research information for planning and analysis to support strategic projects. - Working with stakeholders to develop and maintain budgeting models across marketing teams and projects. - Supporting the monthly, quarterly and annual planning and reporting processes, including identifying emerging trends and insights, variance analysis and collating management reporting across stakeholders.   About You... You'll be somebody who has extensive acquisition marketing experience and who relishes the opportunity to engage at exec board level.   Here's some of the key experience you'll need to demonstrate: - 10+ years of experience in commercial/marketing planning and analysis, or a similar role. - Strong strategic thinking, analytical skills, and market research experience are essential. - Experience in working in an digital marketing or ecommerce environment. - Excellent project coordination skills. - Strong commercial modelling and analytical skills. - Keen attention to detail and problem-solving abilities. - Successfully explain results through excellent verbal and written communication skills. - Be open and receptive to constructive feedback, possess high skills in persuasion, collaboration, negotiation, active listening, presentation and public speaking. - Critical thinking abilities - ability to assess information from a range of different sources.   The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment and crypto arenas. The Marketing Change Programme Director position is a key role within the business, and you'll have the chance to work within teams and on the types of acquisition marketing projects you won't be able to anywhere else. In addition to an attractive Director-level salary and package, the company also provides flexible hybrid/remote working, along with exciting future prospects. Some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Senior Director of Marketing 12-month FTC (maternity cover) Manchester (Hybrid) Working with exciting brands across the entertainment and crypto markets, you'll be sitting on a Leadership Team who operate a shared services group to support a growing list of client ventures. You'll be responsible for building a bridge from the marketing centre of excellence into each of the many international markets and brands that their clients operate. You'll be doing this via influence and indirect means (as each market has local autonomy to operate in their own way). This will mean partnering effectively with the regional marketing leaders and marketing vertical leaders to help the brands achieve their goals.   The Job... Each International business unit has their own marketing team who report to the regional marketing leaders and these regional marketing leaders will report into you - thus your influence will be indirect in the sense you won't directly own the business unit marketing teams. You'll be an experienced senior marketing leader with previous success working in a matrix run business with an internationally complex structure of markets and teams. You'll need to be able to design and grow a robust team of marketing leads equipped to support the entire client portfolio. Designing, building, managing and coaching a high-performing marketing leads team. This isn't a flashy campaign development marketing role – it’s about the development of the marketing leaders and best-practices. In each country where the brand has a presence internationally, you'll be tasked with driving awareness and localising it across relevant cultural, operational, and commercial methods. You'll be responsible for: - Supporting the regional marketing leader’s development of annual marketing goals, strategies, and activities. - Supporting the development of reports and presentations on marketing metrics for the cross- functional leadership teams. - Assisting the teams with market analysis to identify challenges and opportunities for growth. - Providing guidance and ideas to organise effective marketing initiatives. - Developing the team to enable them to build and manage marketing budgets. - Reinforcing the importance of defining and maintaining brand standards and ensuring compliance across all channels. - Building long-term relationships with teams, partners, and stakeholders. - Forecasting short and long-term hiring and outsourcing needs. About You... You'll be somebody who has extensive marketing experience and who, ideally, has previously managed marketing teams in different international locations and is comfortable working in this way, across multiple time zones.   Here's some of the key experience you'll need to demonstrate: - 5+ years experience as a Marketing Director or higher-level related position, responsible for building and leading diverse teams of marketing and communications professionals. - Strategic thinking and strong, hands-on experience in executing impactful marketing leadership. - Substantial ecommerce experience combined with previous experience in a B2C digitally focused company. - Broad exposure in marketing (i.e. Social and Content, CRM, brand, content, SEO). - Strong administrative, organisational, managerial and communication skills. - Ability to lead through informal authority. - Executive level presence - both written and verbal. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment and crypto arenas. The Senior Director of Marketing position is a key role within the business, and you'll have the chance to work within teams and on the types of brand projects you won't be able to anywhere else. In addition to an attractive Director-level salary and package, the company also provides flexible hybrid/remote working, along with exciting future prospects. Some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

  Human Resources Manager San Jose, Costa Rica (Onsite) The HR Manager owns activities such as job design, recruitment, employee relations, performance management, learning & development, talent management, benefits administration and ensuring payroll is executed seamlessly. This position requires a high level of organization, with the ability to prioritize and manage multiple projects and tasks in order to meet deadlines. The goal is to anticipate and meet all HR needs of the organization in line with business objectives and principles. Key Responsibilities: Rolling out policies and programs across a diverse set of technology employees Ensuring that all policies comply with legal regulations Implementing the people strategy, shaping to clients’ requirements Ensuring employee data is reconciled and entirely accurate Ensuring key annual cyclical programs are delivered and developed – examples include goal setting and objective planning, performance management cycles, talent management cycles, compensation planning and execution cycles. Ensuring all operational elements of HR are seamlessly delivered, examples include payroll, benefit enrolment and recruitment operations.   Responsibilities Own and manage the recruitment & selection processes, contracting, on-boarding, performance management, learning and development, employee engagement, benchmarking of compensation and benefits, talent mapping and succession planning, and reporting to local finance to ensure alignment on headcount and finance data Designing and implementing company policies and procedures to enhance a culture of accountability whilst also maintaining legal compliance Ensuring all employee relations cases are managed effectively and efficiently in line with company policies and wider legislation Acting as leadership partner consulting on people strategy, career path and corresponding organizational design and change management Leading the analysis and delivery of employee feedback and data with the aim of creating an engaged culture across all areas of the business Keeping up to date and advise on Employment Law as required Managing the start-to-end process of work permit applications and where appropriate liaising with the corresponding immigration authorities Stay informed of trends and innovative techniques to be competitive and creative with HR practices Support the development, implementation and management of all HR strategy, policies, practices and processes to meet the company strategy. Developing company wellbeing and health policies; Monitoring adherence to internal policies and legal standards Acting as the owner of the company’s culture Liaise with External Legal Counsel and payroll on set up new employees, terminations, maternity permits Partner with L&D partner to assess, plan and deliver learning and development solutions across client group Ensuring all HR related data is owned and managed effectively. Provide guidance and support to managers in the implementation and adherence to company policies and frameworks Analyse, Identify and mitigate HR-related risks which could include legal compliance issues, employee relations cases, and talent retention challenges. Develop contingency plans for various HR scenarios as the organisation grows Qualifications Proven working experience as HR Business Partner, HR Manager, HR Generalist or similar capacity in a and fast-paced context Degree-qualified in Human Resources, Business & Psychology or similar discipline is desired Solid HR background both strategic and operational Benefits setup and administration experience Advanced English Level required Effective project management and communication skills Excellent presentation and interpersonal skills Able to exercise effective judgment, sensitivity, creativity to changing needs and situations Strong problem solving and decision-making skills Customer driven and quality focus Excellent computer skills Flexible with work schedule and assignments, adaptable with change Deep understanding of Costa Rica Employment Law Pro-active attitude and constantly strive to improve effectiveness.   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!    

Job Title: Head of Cyber Security Operations Centre (SOC) - London (Hybrid working) - £150,000   Location: London (with teams in New Zealand, UK, Canada, and Spain)   Humankind have recently partnered with a leading Consultancy in the heart of London!   This organisation help transform companies and their leaders into smarter, faster and more innovative global enterprises.   Having a massive focus on empowering their employees they have built clear values, a strong culture, and have attracted talent from around the world.   Due to growth, they are now in the market for a new Head of Cyber Security Operations Centre (SOC) with a salary of £150,000 and hybrid working.   This role sits in their state-of-the-art office in London with teams in New Zealand, UK, Canada, and Spain!   You will have 10-12 direct reports across multiple geographies.   Job Summary: We are seeking a strategic and experienced Head of Cyber Security Operations Centre (SOC) to lead and transform our security operations for over 1,800 users across multiple regions. This pivotal role demands a candidate with a proven track record in building and leading SOCs, providing high-level strategic oversight in four key areas: Tooling, People, Process, and Reporting. You will be responsible for creating a resilient security framework while fostering strong relationships with technology leaders and stakeholders.   Key Responsibilities   Strategic Leadership: Develop and implement a comprehensive SOC strategy aligned with corporate goals. Provide high-level oversight for tooling, personnel management, process optimization, and reporting.   Team Management: Lead a diverse team of 10-12 cybersecurity professionals across four geographical locations, ensuring effective coverage and support (24/7/365 model). Foster a culture of initiative and accountability within the team, promoting a “follow the sun” operational model.   Tooling and Technology: Evaluate and enhance current security tools and technologies to improve incident detection, response, and reporting capabilities. Collaborate with technical teams to ensure alignment and integration of security initiatives.   Process Development: Establish and refine SOC processes to streamline operations, improve incident response times, and ensure compliance with industry standards. Develop metrics and reporting frameworks to assess SOC performance and effectiveness.   Stakeholder Engagement: Build and maintain relationships with key stakeholders, including the Corporate IT Director, Enterprise IT Director, and CTO/CIO. Engage with executive leadership to provide insights and recommendations on cybersecurity posture and initiatives.   Change Management: Manage the transition from existing operations to a new model, ensuring stability during the TUPE process and fostering team resilience. Identify opportunities for process improvement and innovation in the SOC.   Budget Management: Prepare and manage budgets for SOC operations, justifying expenditures based on strategic needs and projected outcomes.   Key Skills: Proven experience in a senior cybersecurity role, with a strong background in leading and building SOCs. Extensive knowledge of security operations, incident management, and threat detection technologies. Strong technical acumen with the ability to engage and challenge technology leaders effectively. Demonstrated experience in managing teams across multiple geographical locations. Excellent communication and interpersonal skills, capable of building relationships at all levels of the organization. Strong problem-solving skills and the ability to thrive in a fast-paced, changing environment. Relevant certifications (e.g., CISSP, CISM, CISA) are preferred.   Interview Process: Stages: Initial phone screening, technical assessment, and final interview with senior leadership. Tests: May include case studies or scenario-based questions relevant to SOC operations.   Why Join them? Company Culture: They pride themselves on a collaborative and inclusive culture that values innovation, resilience, and teamwork. Career Progression: Opportunity to take on significant strategic responsibility with potential for future growth within the organization.   If you are a strategic leader with a strong technical background in cybersecurity and a passion for building resilient operations, we encourage you to apply and be part of a transformative journey in this organisation!

Identity And Access Management (IAM) Manager – London – Hybrid Working (2 Days On Site) - £70,000 - £80,000   My client is seeking a highly skilled and experienced IT Identity and Access Management (IAM) Manager to lead the implementation, management, and continuous improvement of our IAM program.   In this role, you will be responsible for overseeing the systems and processes that control user access to corporate resources, ensuring that our organization's information security posture is robust and compliant with relevant policies and regulations. You will manage a team of IAM professionals and collaborate with cross-functional teams to design and enforce security access controls across our IT infrastructure, applications, and cloud environments. Their team is known for its customer-centric approach, strong technical expertise, and attention to detail.   Key Responsibilities:   IAM Program Management Lead the development, implementation, and ongoing management of the organization’s IAM strategy, policies, and procedures.    Access Control Oversee user lifecycle management, including user provisioning, de-provisioning, role-based access control (RBAC), and segregation of duties (SoD) within internal and third-party systems.    Identity Governance Manage identity governance processes such as access reviews, entitlement certifications, and audit reporting to ensure compliance with corporate, regulatory, and security policies.    Security & Compliance Ensure that IAM solutions meet organizational security standards, regulatory requirements, and best practices for privacy and data protection   IAM Tools & Technology Oversee and enhance IAM tools and platforms, ensuring they are properly configured, maintained, and optimized for performance and security.   Incident Management Respond to IAM-related incidents, conduct root cause analysis, and implement corrective actions to prevent recurrence.      Risk Management Identify and mitigate potential security risks related to identity and access management, working closely with the broader IT security team.    Team Leadership Lead, mentor, and develop a high-performing IAM team, providing direction on technical and professional growth opportunities.    Collaboration & Reporting Partner with other IT teams (network, infrastructure, security) and business units to ensure IAM processes support business needs while minimizing security risks.    Continuous Improvement: Stay updated on the latest IAM trends, tools, and threats; propose and drive the adoption of new IAM practices or technologies to improve overall security posture.    Please apply with your most up to date CV for immediate consideration!

HR Manager Marbella Permanent €50,000 - €60,000     The Background We are partnered with a world class Creative Agency based in Spain but with a global presence.  The HR Manager is in charge of managing and delivering all HR services, these duties include managing activities such as job design, recruitment, employee relations, performance management, learning & development and talent management. This position requires a high level of organization, with the ability to prioritize and manage multiple projects and tasks in order to meet deadlines. The goal is to anticipate and meet all HR needs of the organization in line with business objectives and principles.   RESPONSIBILITIES   Manage the recruitment & selection processes, contracting, on-boarding, performance management, learning and development, employee engagement, benchmarking of compensation and benefits, talent mapping and succession planning, HR Management reporting, as well as financial planning of the department Ensure legal compliance throughout human resource management Designing and implementing company policies and procedures for the operational functioning and to enhance a culture of accountability Reporting directly to the HR Director and being accountable for the performance of the HR function Acting as leadership partner consulting on people strategy, career path and corresponding organizational design and change Promoting company wellbeing, drafting related policies and procedures Leading the analysis and delivery of employee feedback and data, with the aim of creating an engaged culture Reviewing any general affairs including office management, payroll and company events; Ensuring disciplinary scenarios are dealt with and are carried out timely and in compliance with company policies Keeping up to date and advise on Employment Law as required Monitoring adherence to internal policies and legal standards Acting as the owner of the company’s culture Managing the start-to-end process of work permit applications and where appropriate liaising with the corresponding immigration authorities Organize company events such as summer parties and Christmas parties   REQUIREMENTS   Proven working experience as HR Manager, HR Generalist or similar capacity in a and fast-paced context Degree-qualified in Human Resources, Business & Psychology or similar discipline is desired Solid HR background both strategic and operational Bilingual English/Spanish – Advanced English Level required Effective project management and communication skills Excellent presentation and interpersonal skills Able to exercise effective judgment, sensitivity, creativity to changing needs and situations Strong problem solving and decision making skills Customer driven and quality focus Excellent computer skills Flexible with work schedule and assignments Pro-active attitude and constantly strive to improve work efficiency.   If this sounds like the ideal role for you then apply with an up to date CV asap. Dave #LI-DO1

Project Manager London (hybrid, 2 days a week on site) Permanent £55,000 - £62,000 p/a   The Background We are partnered with a boutique consultancy based in London but with a global presence who are specialists in strategic, HR, financial and procurement consulting. Due to growth within the business they are looking for an experienced Project Manager to join their team where you will work with various stakeholders and departments on business transformation projects. As a Project Manager you will work with key stakeholders within the business to plan and implement projects. This will include defining project scope, tasks and resource requirements before creating the project timelines and schedule and then tracking its progress. As projects progress you will help guide their progress, working with project sponsors and key stakeholders to implement any necessary changes and provide reporting updates on progress, problems and solutions.   You… In order to be a successful Project Manager you will have… Previous experience in a similar role managing transformation projects in a fast-paced environment Formal project management qualifications and knowledge of methodology such as Prince 2, Agile or APMP Track record of successfully managing and delivering complex projects to the agreed time, budget and scope of work Excellent stakeholder engagement, communication and organisational skills   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam  #LI-AL1

Retention Marketing Manager   Halifax, Nova Scotia Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. The Retention Manager plays a key role on the Retention & Loyalty team. Enthusiastic and analytical, he or she has the know-how to identify, target and influence user behavior to increase customer retention and profitability. Reporting to the Head of Retention & Loyalty, you will work with different partners across the organization on the best solutions for Customer Journey Optimization.   Responsibilities Lead marketing strategies to support the Retention marketing program. Plan and execute loyalty strategies to support our customers’ brands retention efforts. Lead special projects designed to improve profitability of the active customer base. Manage the brands’ rewards program. Work hand-in-hand with various internal stakeholders to produce both short and long term Retention marketing strategies. Work with the Retention Marketing Specialists on developing strategies to improve KPIs of specific segments. Oversee and control budgets, ensure that campaigns stay within budget. Communicate campaign metrics, results and recommendations to stakeholders. Define and collaborate on the personalization of the customer experience on and off website. Assess needs, align stakeholders and develop measurable systems resource and process change. Manage internal resources to ensure fixed and variable scope deliverables are delivered on time, on budget, and as specified. Produce high-quality proposals, reports and process documents. Conduct needs analysis through technology audit, content audit, process audits and stakeholder feedback. Ability to identify new areas for improvement and development of Lifecycle campaigns and to articulate to business leaders. Coordinate project responsibilities, allocate and prioritize tasks among team members. Ensure that campaigns, creative briefs and other strategic marketing documents, and the overall campaign calendar accurately reflect marketing objectives, target groups and ROI in-line with the business strategy. Responsible for the preparation of summary reports and post-campaign analysis of all projects, utilizing Business Intelligence resources to ensure take-away and learning.   Qualifications   Three to Five years of digital marketing experience with a successful track record of implementing and managing Digital Marketing Programs in a multi-channel environment. In-depth knowledge of Customer Journey Optimization best practices with experience in developing and implementing testing strategies across channels, including designing and analyzing contact strategies, automation techniques/tools and customer experience optimization. Previous experience managing a rewards program and/or Customer loyalty program. Demonstrated experience with data-driven marketing, a/b and multivariate testing experience, Analytics, with a successful track record of implementing and managing different Digital Marketing Tools. Ability to interpret and present data/results (both written and verbal) to stakeholders in engaging and meaningful ways. Advanced knowledge of MS Office software applications, advanced Excel is a must. Ability to manage and prioritize multiple projects simultaneously within a complex organization. Experience leading, coaching and mobilizing teams. Excellent negotiation, influence and relationship building skills. Must be able to travel 15-20%.   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!

Finance Manager   Summary   The Treasurer is responsible for the efficient management of finance and accounting in Panama. Provides timely and accurate financial information and implements a strong governance and operations model, ensuring business continuity, compliance with local laws, regulations & company policies. Analyzes the consolidated financial statements, management of company treasury and bank accounts, prepare the accounting and tax strategy, control of company assets, control of the budget of company departments, management of cash flow, taxes documentation and payroll payments. Executes account reconciliations and provides additional support required to meet month-end close activities and any ad-hoc request. The Treasurer must be able to make decisions under pressure and immediately identify issues requiring prompt escalation.   Responsibilities and Duties:   Perform account reconciliation for assigned entities Monitor and analyze accounting data and produce financial reports or statements Establish and enforce proper accounting methods, policies and principles Coordinate and complete annual audits Provide recommendations and regular updates to senior members of the team Meet financial accounting objectives Establish and maintain fiscal files and records to document transactions Escalate any unusual activity to management which enables a proactive response to potential risks and related losses Prepare cash flow and financial statement analysis Drive month end closing process and any request as deem necessary Comply with Corporate accounting policies and local GAAP Performs other related work as assigned by management   Qualifications and Experience   Bachelor's degree required in business/finance or other professional financial qualifications. Master’s degree optional. Qualifications such as CPA, ACA, ACCA, CIMA or CFA are highly desired. Minimum 8+ years of relevant working experience in a finance function in companies with complex reporting practices and with exposure to various reporting systems. Combined experience in General Accounting, Financial Planning, Reporting and Analysis. Knowledge of Dynamics 365 desirable Proficient in MS Office Strong data analysis Excellent communication skill in English and Spanish Experience of working in a shared service center across a global /large organization will be an added advantage Ability to work well with cross-functional teams and multi-task Highest level of integrity and transparency Willing to work a flexible schedule in order to accomplish all major responsibilities and willing to accept assignments on as need basis, in order to promote teamwork. This may include some evenings, weekends and holidays. Some travel may be required.  

IT Project Manager Malaga Permanent €40,000 - €50,000 p/a plus package   The Background We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. As they continue to grow they are looking for an IT Project Manager to oversee a portfolio of Projects where clients are opening up new offices globally and you will act as the primary point of contact between the business and its clients. You will undertake a variety of tasks relating to managing client relationships, ensuring project goals are tracked and aligned to ensure smooth project delivery, acting as the primary point of contact for clients and vendors, identifying and resolving issues that arise during projects and gathering feedback from clients regarding services providers. This is an exciting time to join a growing but established consultancy who have a client base of highly collaborative relationships where you will work closely with various customers to ensure their needs and objectives are met in a timely manner. Please note due to the nature of the role the successful candidate may be required to travel.   The successful IT Site Management Administrator will have… Previous experience in a similar role involving IT Projects Proven experience in vendor management and coordination of third-party service providers Strong problem solving skills with the ability to anticipate and manage risk that relates to IT setups and transitions Fluent in English with excellent communication and stakeholder engagement skills     If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1 #LI-AL1

Retention Optimisation Manager Full Time Halifax, Nova Scotia (Hybrid) This is an opportunity where you'll be leading the line on strategic marketing automation, gamification tactics, and marketing technology, to drive profitable user engagement and enhance the overall customer experience. If you're a CRM Manager or Marketing Retention Manager who really wants to get into the nitty gritty of technology facilitation and data / performance analysis, this could be the challenge you've been looking for. The Job... Reporting to the Senior Director of Retention & Conversion, you'll be responsible for working across multiple international brands to make sure customer journey and retention strategies are fully optimised. It’s a full-time role, with flexible hours. You'll be in the modern Halifax NS office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Developing a 3-year vision for marketing automation and gamification tools, creating an annual strategy and collaborating with product teams for seamless integration. - Partnering with marketing, product, data, and customer experience teams to align marketing automation and gamification initiatives with broader business goals. - Liaising with Retention teams and other key stakeholders to plan, develop, and execute strategies that enhance the retention and loyalty efforts across multiple brands. - Designing and implementing strategic tactics for marketing automation and gamification that align with business objectives, increasing engagement and retention across the portfolio. - Identifying opportunities for gamification, consolidating requirements, and driving the implementation to support business strategies. - Working closely with Retention Marketing Specialists to develop tactical approaches that improve KPIs for specific customer segments. - Collaborating with Business Intelligence (BI) and Performance Insights (PI) teams to provide actionable insights and recommendations to enhance future campaigns and customer experiences. - Preparing summary reports and post-campaign analyses, using data to ensure continuous improvement. - Leading a test-and-learn approach for retention campaigns, ensuring activities are aligned with KPIs. - Overseeing the review process for marketing automation and gamification solutions, ensuring they follow requirements, guidelines, and best practices. - Owning the approval process for proposed tools and techniques, verifying their compliance with technological capabilities. - Managing and controlling budgets for campaigns, ensuring they stay within targets while maximising profitability. About You... The Retention Optimisation Manager that takes on this exciting challenge will have an in-depth knowledge of customer journey optimisation best practises, with experience in developing and implementing testing strategies across a variety of channels. You'll love the technology, automation and data side of CRM and have great stakeholder management / be able to get people at all levels bought in to your ideas. Here's some of the key experience you'll need to demonstrate: - At least 3 to 5 years of digital marketing experience with a successful track record of implementing and managing digital marketing programs in a multi-channel environment. - Experience of the full customer journey, including designing and analysing contact strategies, automation techniques/tools, and customer experience optimisation. - Proven ability to manage projects across multiple teams, using project management tools to track progress. - Previous experience of managing rewards programs and/or customer loyalty schemes. - Clear track record of data driven marketing and a/b and multivariate testing. - The ability to interpret and present data/results to stakeholders in engaging and meaningful ways. - Excellent time management skills and the ability to run and prioritise multiple projects at once. - Experience in leading, coaching, and mobilising retention marketing teams. - Strong negotiation, influence, and relationship-building skills. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainments sector, and for a creative and strategically-minded CRM Manager / Customer Retention Manager / Retention Optimisation Manager, this represents a great opportunity to think outside of the box and get involved in the types of retention and loyalty campaigns you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Additional benefits include: - Private health cover - Death in service benefit - Pension - Various discounted products and services   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today. Chris

VIP Account Manager - Customer Experience Champion   Location: Jan Jose Province, Costa Rica Reports To: Customer Success Manager   Are you passionate about delivering exceptional customer experiences?   Do you thrive in a fast-paced, customer-focused environment where your problem-solving skills and relationship-building abilities can shine?   If so, we want you to join an exceptional team as a VIP Account Manager!   As a VIP Account Manager, you will be the dedicated advocate for highest-value customers, ensuring their needs are met with precision and care. You’ll cultivate lasting relationships, anticipate needs, and deliver top-tier service that keeps customers coming back for more. This role requires someone who’s proactive, personable, and driven to exceed expectations. someone who understands that every interaction matters and sees every challenge as an opportunity to shine.   What You’ll Be Doing:   Cultivate Connections Build and nurture strong, long-lasting relationships with high-value customers, ensuring they feel heard, valued, and understood. Your hospitality mindset will be at the forefront, making customers feel like part of the family.   Effective and Engaging Communication Engage customers through phone calls, emails, chats, and meetings with clarity, empathy, and professionalism. You’ll adapt your communication style to fit individual customer needs, providing a seamless experience every time.   Customer Advocacy Be the voice of the customer within the organisation. You will champion their interests, solve problems quickly, and advocate for solutions that exceed their expectations. Your mission: to make every interaction an opportunity to deliver exceptional service.   Expert Problem Solving You’ll have a deep understanding of our brand, platform, and policies, staying up-to-date with trends to provide timely, accurate assistance. With your expertise, you’ll resolve complex issues efficiently, ensuring customer satisfaction remains high.    Analytical and Data Driven Use your analytical skills to dive into customer behaviour and data, identifying trends and crafting solutions that improve the customer experience. Your insights will guide strategies to enhance satisfaction and loyalty.   What We’re Looking For:   Experience managing high-value customers, ideally in sectors like online gaming, private banking, luxury telemarketing, account management, or hospitality. Communication Skills: You’re a pro at handling communications via phone, email, chat, and in-person meetings, with the ability to adjust your tone and approach to fit any situation. A true customer advocate, you understand the importance of listening, responding with empathy, and delivering results that leave customers delighted. Strong analytical skills, the ability to think outside the box, and a passion for finding solutions quickly and effectively. You’re comfortable working with multiple IT systems, databases, and messaging platforms, with a sales-driven mindset to maximise opportunities. Able to juggle multiple priorities in a fast-paced environment while maintaining high attention to detail and excellent time management skills. Willing to work a flexible schedule, including weekends and holidays, to provide top-tier customer service.   Why Join? You’ll work with the most valued customers, having a direct impact on their experience and the company’s success. With ongoing training and development, there’s always room for you to learn and advance your career in customer experience and beyond. Work in a fast-paced, energetic atmosphere where no two days are the same. If you love variety and thrive on making things happen, you’ll fit right in. We celebrate diversity and foster an inclusive work environment where every team member can succeed. Ready to take the next step in your career and become a key player in an organisation that values customer experience?   Apply now to join the team as a VIP Account Manager, where every day is an opportunity to make a lasting impact!

Retention Optimisation Manager Full Time Manchester (Hybrid) This is an opportunity where you'll be leading the line on strategic marketing automation, gamification tactics, and marketing technology, to drive profitable user engagement and enhance the overall customer experience. If you're a CRM Manager or Marketing Retention Manager who really wants to get into the nitty gritty of technology facilitation and data / performance analysis, this could be the challenge you've been looking for. The Job... Reporting to the Senior Director of Retention & Conversion, you'll be responsible for working across multiple international brands to make sure customer journey and retention strategies are fully optimised. It’s a full-time role, with flexible hours. You'll be in the modern Manchester office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Developing a 3-year vision for marketing automation and gamification tools, creating an annual strategy and collaborating with product teams for seamless integration. - Partnering with marketing, product, data, and customer experience teams to align marketing automation and gamification initiatives with broader business goals. - Liaising with Retention teams and other key stakeholders to plan, develop, and execute strategies that enhance the retention and loyalty efforts across multiple brands. - Designing and implementing strategic tactics for marketing automation and gamification that align with business objectives, increasing engagement and retention across the portfolio. - Identifying opportunities for gamification, consolidating requirements, and driving the implementation to support business strategies. - Working closely with Retention Marketing Specialists to develop tactical approaches that improve KPIs for specific customer segments. - Collaborating with Business Intelligence (BI) and Performance Insights (PI) teams to provide actionable insights and recommendations to enhance future campaigns and customer experiences. - Preparing summary reports and post-campaign analyses, using data to ensure continuous improvement. - Leading a test-and-learn approach for retention campaigns, ensuring activities are aligned with KPIs. - Overseeing the review process for marketing automation and gamification solutions, ensuring they follow requirements, guidelines, and best practices. - Owning the approval process for proposed tools and techniques, verifying their compliance with technological capabilities. - Managing and controlling budgets for campaigns, ensuring they stay within targets while maximising profitability. About You... The Retention Optimisation Manager that takes on this exciting challenge will have an in-depth knowledge of customer journey optimisation best practises, with experience in developing and implementing testing strategies across a variety of channels. You'll love the technology, automation and data side of CRM and have great stakeholder management / be able to get people at all levels bought in to your ideas. Here's some of the key experience you'll need to demonstrate: - At least 3 to 5 years of digital marketing experience with a successful track record of implementing and managing digital marketing programs in a multi-channel environment. - Experience of the full customer journey, including designing and analysing contact strategies, automation techniques/tools, and customer experience optimisation. - Proven ability to manage projects across multiple teams, using project management tools to track progress. - Previous experience of managing rewards programs and/or customer loyalty schemes. - Clear track record of data driven marketing and a/b and multivariate testing. - The ability to interpret and present data/results to stakeholders in engaging and meaningful ways. - Excellent time management skills and the ability to run and prioritise multiple projects at once. - Experience in leading, coaching, and mobilising retention marketing teams. - Strong negotiation, influence, and relationship-building skills. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainments sector, and for a creative and strategically-minded CRM Manager / Customer Retention Manager / Retention Optimisation Manager, this represents a great opportunity to think outside of the box and get involved in the types of retention and loyalty campaigns you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Additional benefits include: - Private health cover - Death in service benefit - Pension - Various discounted products and services   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today Chris

  Office Manager   Halifax, Nova Scotia   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are looking for an Office Manager to join their growing team. The Office Manager oversees, manages and implements daily administrative tasks to ensure the business’ operations run effectively and efficiently. The ideal candidate will have at least 5 years administrative experience and can support in a variety of areas within our agency. This person also has the ability to understand the needs of our staff while being able to inspire employee engagement on a daily basis through special tasks and or events. Supporting both in office and working from home employees. The Office Manager will also support in the execution of events and coordinate requirements for large meetings or conferences.   Responsibilities Coordinate and perform daily related tasks, meetings, interactions with third-party vendors and suppliers Prioritize and coordinate administrative services for the company as it relates to supplies, equipment, security and maintenance services. Oversee and coordinate administrative procedures and review, evaluate and help implement new procedures as required Oversee the maintenance & purchasing of equipment and supplies Understand the needs of employees, identifies opportunities for engagement and provides recommendations Manage employee cell phones as it relates to hardware, travel packs, and invoicing Assist HR when needed, new hire onboardings and departures Track employee vacation, personal and sick days Manages and tracks vendor contract expiry dates / costs to ensure renewals are being processed and costs remain in-line with needs/ budget Update and maintain our internal intranet (Wiki) Purchasing gift vouchers for employees birthdays Assist finance in approval of vendor invoices Assist in project management as required Assist in Admin employee training and all aspects of employee engagement Manage inventory, including shipping and receiving Manage office desk bookings through our Matrix booking system, create reports Oversee and control the shipping and deliveries as it relates to staff Coordinate, organize and book company events Coordinate, plan and book for employee business travel / conferences such as accommodations, travel, dinners and expenses Creating Jira Vacation tickets Travel to conferences to assist throughout the conference. This might includes overnights at hotel, often a Sun-Fri,   Qualifications Previous office administration experience, or equivalent transferable skills University education, related training or equivalent experience Must have excellent communication and organizational skills as well as the ability to multitask Complete fluency in English, both written and spoken is essential Experience using MS applications and Jira would be an asset Effective project management skills Strong sense of initiative Strong understanding of business processes, operations, and organizational systems and structures Flexible, driven and team-oriented Ability to work under pressure, handle multiple tasks prioritize and meet tight deadlines Hard worker and a proactive problem solver – no job too big or small Professional with a friendly and positive disposition – Customer Service Oriented is a must Experience in events management is an asset Be able to travel occasionally   This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, employer paid premiums for Health and Dental benefits, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!    

Human Resources Manager Panama City The Human Resources Manager owns activities such as job design, recruitment, employee relations, performance management, learning & development, talent management, benefits administration and ensuring payroll is executed seamlessly. This position requires a high level of organization, with the ability to prioritize and manage multiple projects and tasks in order to meet deadlines. The goal is to anticipate and meet all HR needs of the organization in line with business objectives and principles.   Key Responsibilities: Rolling out policies and programs across a diverse set of technology employees Ensuring that all policies comply with legal regulations Implementing the people strategy, shaping to clients’ requirements Ensuring employee data is reconciled and entirely accurate Ensuring key annual cyclical programs are delivered and developed – examples include goal setting and objective planning, performance management cycles, talent management cycles, compensation planning and execution cycles. Ensuring all operational elements of HR are seamlessly delivered, examples include payroll, benefit enrollment and recruitment operations.   Responsibilities:   Own and manage the recruitment & selection processes, contracting, on-boarding, performance management, learning and development, employee engagement, benchmarking of compensation and benefits, talent mapping and succession planning, and reporting to local finance to ensure alignment on headcount and finance data Designing and implementing company policies and procedures to enhance a culture of accountability whilst also maintaining legal compliance Ensuring all employee relations cases are managed effectively and efficiently in line with company policies and wider legislation Acting as leadership partner consulting on people strategy, career path and corresponding organizational design and change management Leading the analysis and delivery of employee feedback and data with the aim of creating an engaged culture across all areas of the business Keeping up to date and advise on Employment Law as required Managing the start-to-end process of work permit applications and where appropriate liaising with the corresponding immigration authorities Stay informed of trends and innovative techniques to be competitive and creative with HR practices Support the development, implementation and management of all HR strategy, policies, practices and processes to meet the company strategy; Developing company wellbeing and health policies; Monitoring adherence to internal policies and legal standards Acting as the owner of the company’s culture Liaise with External Legal Counsel and payroll on set up new employees, terminations, maternity permits Partner with L&D partner to assess, plan and deliver learning and development solutions across client group Ensuring all HR related data is owned and managed effectively. Provide guidance and support to managers in the implementation and adherence to company policies and frameworks   Qualifications: Proven working experience as HR Business Partner, HR Manager, HR Generalist or similar capacity in a and fast-paced context Degree-qualified in Human Resources, Business & Psychology or similar discipline is desired Solid HR background both strategic and operational Benefits setup and administration experience Advanced English Level required Effective project management and communication skills Excellent presentation and interpersonal skills Able to exercise effective judgment, sensitivity, creativity to changing needs and situations Strong problem solving and decision-making skills Customer driven and quality focus Excellent computer skills Flexible with work schedule and assignments, adaptable with change Deep understanding of Panamanian Employment Law Pro-active attitude and constantly strive to improve effectiveness.   This is a fantastic opportunity to join a growing team. The company offers private health & life group insurance coverage, parking spaces, and wellbeing policy. If this sounds like the ideal position for you apply today with an English version of your CV!    

Vendor Account Manager  Manchester - City Centre  £50k - £55k   Vendor Account Manager / Manchester, hybrid 2/3 days in the office / Comprehensive company perks package / Marketing Agency    The Vendor Account Manager’s responsibilities include developing long-term relationships with a portfolio of vendors and connecting with key stakeholders. This role liaises and bridges the gap between the agencies vendors and cross-functional internal teams to ensure the timely and successful delivery of all our operational and marketing initiatives.   Every day is different. Daily responsibilities involve updating status reports for vendors/squads, collating feedback from stakeholders and relaying those changes to the agencies, maintaining and growing vendor relationships, and managing squad expectations — for example, keeping them realistic about timelines for vendor delivery. A typical day might start with a vendor meeting to discuss a potential project, next up a brainstorming session to add additional assets outside an ambassadors’ current contract. The Vendor Account Manager will also schedule regular vendor reviews to check up on the current performance for both sides, write up their findings and then share their expert recommendations.   Responsibilities include (but are not limited to): Managing and developing long-term relationships with a portfolio of vendors, partners and contractors Responsible for delivering exceptional client service (internally and externally) Vendor and freelancer resourcing strategies Developing a trusted advisor relationship with key stakeholders Lead intake meetings Onboard new vendors and partners and report on vendor performance Build briefs, business cases, monthly reports and other key operational documents as required Assist in the development and support the strategic plans for delivery and execution Report on status of weekly/monthly/quarterly initiatives to internal and external stakeholders Help forecast and track key performance metrics Identify new opportunities to add value to the team’s key marketing efforts Liaise between the external vendors and internal teams   Requirements: Bachelor's Degree in appropriate field of study or equivalent work experience 5+ years of marketing experience with agency background desirable Proven understanding of commercials, marketing contracts, account management or other relevant experience Understanding of website development, marketing, measurement and analytics, content management and digital marketing a plus Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level Proven ability to manage multiple projects at a time while paying strict attention to detail and adhering to deadlines Excellent listening, negotiation and presentation skills Excellent communications skills – both written and verbal Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability and professionalism Ability to prioritise among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills. You're always looking to improve inefficient processes Team player - lead and direct the work of others   If this sounds like the ideal role for you, then apply with an up to date CV.     Dave #LI-DO1

D365 F&O Systems Administrator Location: Remote   Our client a boutique consultancy based in London, with subsidiary offices in Canada, Antigua, the Czech Republic, and Switzerland. They are at the forefront of strategic, HR, financial, and procurement consulting.   They serve as strategic partners for clients to achieve business results through employee value. They help define, curate, and iterate programs to connect business strategy and cultures with people and people strategy.   Role & Responsibilities   We are seeking an experienced Dynamics 365 F&O Systems Administrator to join our Finance Technology team to support the operation of our D365 environments. The successful candidate will play a key role in supporting; security, administration, maintenance and optimisation of environments. The role will work closely with the Systems Manager to ensure the system supports business processes effectively and is managed in line with standard Microsoft practices.   Support the implementation and customisation of on-premise Dynamics 365 solutions to meet the specific needs of our organisation. Support incident management with D365, Power BI, LucaNet, Data Warehouses and any additional systems managed in our technology stack Manage system configurations, including user access, security settings, and integration with other applications. Monitor system performance, identify areas for improvement, and implement solutions to optimise performance and reliability. Provide technical support and training to end users, ensuring they have the knowledge and resources needed to effectively utilise the system. Stay informed about the latest updates and best practices related to Dynamics 365 and make recommendations for system enhancements or upgrades as needed. Collaborate with vendors and external partners to resolve technical issues and implement new features or functionality Configure and customise D365 modules to meet business requirements     Qualifications & Educational Requirements   Certifications in Dynamics 365 or related Microsoft technologies are a plus. On premise Experience is required for this role.     Preferred Skills   Strong LCS, DevOps and other D365 tool chain knowledge Experience with working with on-premise solutions In depth knowledge of D365 modules and administration tools Understanding of security best practices and data privacy regulations Strong understanding of Dynamics 365 architecture, including customisation, configuration, and integration capabilities. Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) is highly desirable. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.   Additional Notes   This is a fantastic opportunity to join Auratus Group, a dynamic consultancy offering flexibility, career progression, and a collaborative work environment. We offer competitive benefits, including:   25 days holiday allowance (excluding bank holidays); Private pension contribution scheme; Private medical insurance; Learning & development financial support; Health cash back plan; Income protection; Life insurance; Friendly office atmosphere and strong team culture.

Project Manager Location: London (Hybrid 2 days per week)   We are partnered with a boutique consultancy based in London but with a global presence who are specialists in strategic, HR, Financial and Procurement consulting. Due to recent growth they are looking for a D365 Project Manager to join their team.   Job Description   Role & Responsibilities   Manage and lead large scale end to end Dynamics 365 projects whilst coordinating and assigning finance technology resources. Lead requirements sessions to identify stakeholder needs and interpret technology solutions into an understandable format for the business. Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes. Responsible for all project deliverables and documentation, including Project Status Reports, Project Plans and RAID Logs, whilst ensuring they are maintained in an agreed document repository. Ensure task allocation scheduling is done in a timely and accurate manner in liaison with a cohort of Finance Technology managers; Confirm required project deliverables are delivered as defined by the project sponsors; Ensure DevOps task allocation, project creation and sprints are managed and updated in line with project timelines. Collaborate with cross-functional teams, including developers, functional teams, testing teams, and stakeholders, to gather requirements and ensure alignment throughout the project lifecycle. Provide regular project updates and reports to stakeholders, highlighting milestones, risks and issues. Ensure consistent lessons learnt sessions are completed and documented with the team and associated actions are monitored through to completion. Manage appropriately escalation to senior management to ensure project timelines remain on track. Create a defined governance model to apply for the varying projects undertaken with the team.   Qualifications & Educational Requirements   Agile project management certifications   Preferred Skills   Experience managing multiple projects simultaneously. Results driven with a proven track record of successful project delivery. Understanding of ERP Implementation methodologies. Excellent communication skills in particular with managing stakeholder relationships remotely. A strong working knowledge of D365 F&O Processes is desirable. Strong LCS, DevOps and other D365 tool chain knowledge. Ability to prioritise and manage multiple pipelines in a fast paced environment. Proactive attitude. Discretion and confidentiality.   If you are interested in the position or want to find out more please don't hesitate in applying.  

IT Vendor Manager London - Hybrid Permanent £70,000 - £80,000 p/a   We are partnered with an innovative IT consultancy based in London but with a global presence who are leading advisors in their industry by creating lasting value for their clients. Due to growth within the business they have created a new function which brings the opportunity for a highly skilled Vendor Manager to join them and head up the department. In this role you will be involved in the full life cycle of managing a large number of vendors (Circa 100) including reviewing performance, evaluating and selecting new vendors. You will work closely with global vendors and focus on the relationship to ensure they are fit for purpose, are aligned with the clients strategy and that the business is receiving the most efficient service from their partners. This is an excellent opportunity to play a key role in a new function where you will shape processes The client offers a package that includes private medical insurance, pension contribution and a flexible benefits fund.   You… In order to be a successful IT Vendor Manager you will have… Previous experience in a similar role involving IT Vendor Management Ability to mitigate risk and reduce cost with global suppliers Excellent knowledge in IT procurement such as software licensing and audits Strong negotiation skills Understanding of the payables process and purchase orders The flexibility to travel internationally as and when required   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

Management Accountant Location: Manchester City Centre   Our client is an all-in-one agency that acts as an in-house marketing team for global brands. They are a collective of talented communicators, catalysts, and achievers that come together to create comprehensive solutions.   We are currently recruiting for a experienced Management Accountant to work with them in their Manchester Location.   Responsibilities:   Management of all transactional matters including posting of vendor invoices, expenses, sales invoices and bank transactions using financial platforms including Microsoft D365. Responsible for account payable and account receivable functions, such as reconcile accounts payable and receivable, preparation of weekly payment and monitoring AR status. Ensure month-end closing; preparation of timely and reliable monthly accounts package. Organise and post journals such as prepayments, accruals, cash entries, intercompany entries, expenses etc. Prepare and review all expense reports for accuracy and expense disclosure. Run bank reconciliation reports for multi-currency accounts. Produce and analyse financial reports. Provide forecasting and budgeting data. Conduct risk assessments and support with auditing processes. Develop and manage financial systems and policies. Collaborate with HR for monthly payroll processing. Maintain department files and databases.   What you’ll need:   At least 3 years’ proven experience in an accounting position. A degree in Accounting or similar discipline. Financial qualification CIMA/ACCA (or part-qualified). Proficiency with accounting software, such as Microsoft D365 and Sage. Competency with Microsoft software including Excel. A positive attitude and willingness to learn and grow. Solid knowledge of accounting and financial principles and practices. Knowledge of risk analysis, budgeting and forecasting. A high level of integrity, discretion, confidentiality and accountability. Ability to work independently, as well as part of a cross-functional team. Analytical approach and problem-solving ability. Attention to detail and a high level of accuracy. Project coordination/ change management experience. Excellent communication and presentation skills. To be results driven and achieve deadlines. Strong organisation and prioritisation skills. Resilience and ability to work under pressure.   If your interested in hearing more please do apply and more than happy to give you a call for a confidential chat on what your looking for in your next role.

Head of Marketing Full Time Manchester City Centre (Hybrid) Working with exciting brands across the entertainment sector, you'll be supporting the development of the overall marketing strategy, with a view to driving growth for your brand through excellent marketing execution. If you have a strong, hands-on, performance marketing background, with a real appreciation of how all areas of marketing interlink for a successful multi-channel approach, this role will offer you the perfect blend between marketing strategy, multi-channel marketing deliverability, campaign analysis, and cross-department relationship building and stakeholder management. All within an exciting growth sector that rewards creativity and a strong customer experience. The Job... Reporting into the Regional Head of Marketing, you'll be working closely with the Producer and Commercial Manager across 2 hyper growth brands to bring your marketing strategies to life. Supported by a squad of specialists across disciplines including social media & content, retention & loyalty, VIP marketing, conversion optimisation, SEO, affiliates, and more, it'll be on you to develop the overall marketing strategy and driving growth and marketing performance. You'll be responsible for: - Partnering closely with shared services such as acquisition, to execute across their paid, earned and owned channels. - Leading the development and execution of an integrated marketing plan to deliver against commercial priorities. - Continually optimising performance across the marketing mix and delivering insights and opportunities to the commercial lead and working closely with the commercial team to define priorities and assist with specific go-to-market activities. - Creating and controlling the brand’s marketing budget with effective and accurate forecasting and spend. - Evaluating marketing activities to track the effectiveness of each investment. - Monitoring KPIs, verifying against market trends, and suggesting pivots to strategies when needed. - Ensuring a high quality and a 360-approach in execution of marketing plans and communicating the brand’s vision and mission across all channels.  - Aligning with agencies when needed (PR, Advertising, Creative, Media). - Modelling behaviours, regularly leveraging marketing insights data to inform marketing planning and optimisation opportunities. - Partnering with Marketing Operations to ensure all marketing execution is properly set up in systems and tools for tracking / reporting. - Leading the brand stewardship, ensuring legal compliance and adhering to brand standards in all executions. About You... You'll be a high performing all-round marketer, with particular success across performance marketing. You'll be at home in a fast-paced environment, spinning plenty of plates at the same time.   Here's some of the key experience you'll need to demonstrate: - 3-5 years of marketing experience in a similar "Head of" role. - Minimum 1-2 years experience in brand management. - Comfortable with high-level, strategic thinking, and hands-on implementation, with close attention to detail. - Experienced within a highly commercial environment, with a deep understanding of growth metrics and KPIs, and strong instincts for where the greatest gains, at the fastest speed, can be made. - Budget management experience with strong analytical skills, financial skills and P&L understanding. - Capability to analyse data, drawing conclusions to provide key insights and action plans. - Highly organised with keen prioritisation skills to effectively manage marketing activity roadmaps. - Strong negotiation skills and experience with vendor management. - Experience in both traditional and digital advertising. - A keen understanding of social media and community management. - Excellent relationship building and influencing skills. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment arenas. The Head of Marketing position is a key role within the business, and you'll have the chance to work within teams and on the types of brand projects you won't be able to anywhere else. They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Digital Designer £25k - £28k Macclesfield - Hybrid Working After Probation Period (6 Months)   Full Service Design Agency / Hybrid Working Upon Completion of Probation Period / Onsite Parking / 10 Mins from Train Station / Supporting, Learning Led Culture / Free Eye Tests / Staff Socials / 23 Days Holiday plus Bank Holidays   The Digital Designer will be joining a full service design agency who produce a range of creative solutions for a variety of brands and clients. Working predominantly on one of the agencies biggest clients (although you'd have access to other client briefs also) the Digital Designer will be responsible for creative digital solutions from Web Assets through to Email and Social Campaigns.  The Digital Designer will need a good understanding of designing for digital solutions, as well as some experience working on E-commerce focussed platforms.  Reporting into the Digital Director, the Digital Designer will:  - Design creative, digital solutions for a variety of platforms and clients  - Become the brand ambassador for one of the agencies biggest clients  - Works across web assets, email campaigns and social media campaigns   - Work closely with the design team as well as collaborative and liaising with the Client Service team  - Have a solid grasp of Adobe Creative Cloud and any addition digital creative platforms / programmes   - Be able to work under their own steam, working collaboratively but also as an individual and understanding time frames / project deadlines This role would ideally suit a candidate who's either graduated with a Degree in Creative / Digital Design or someone with a couple of year experience in the industry looking for a fresh challenge in a digital focussed role within a full service design agency.  The role is based in the agencies office in Macclesfield, with onsite parking and only a 10 minute walk from the train station, upon successful completion of a 6 month probation period, the role would then be able to become hybrid with a few days in the office and a couple from home, a company laptop will be provided.  This is a fantastic opportunity to join a small but highly collaborative design agency, a group who value their staff and will help develop and nurture talent, they know you might yet be the finished article, they'll you become one though! If this sounds like an ideal role for you, apply with an up to date and relevant CV and portfolio of work showcasing experience and skill sets across digital design projects. Dave #LI-DO1

Conversion Manager Halifax, Nova Scotia  Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities The Conversion Manager plays a key role in the Marketing department, someone who knows how to engage incoming prospects and incumbent customers and uses performance data to design new solutions that drive conversion lift. They will be a partner in the design, implementation and evaluation of activities that increase conversions of new and existing customers and maximize the commercial returns for the business. The position requires a resume leaning heavily to performance marketing, but also a creative eye and a customer centric approach. Responsibilities Deep-dive into conversion performance to generate recommendations and drive AB and multivariate testing, new landing page builds, new conversion journeys and unique digital engagement experiences Action optimization in the customer experience within the team’s methodology including: Heuristic analysis, UI/UX, messaging, data analysis and funnel optimization Own specific KPIs within defined areas of influence in the conversion funnel and customer lifecycle. Work closely with other teams to ensure the first purchase and ongoing customer experience is optimized for conversion performance Identify and analyze customer behaviors, conversion metrics and KPIs and leverage them to improve performance Lead the design, implementation and measurement of the brand’s conversion optimization roadmap and activities  Aspire to attain the highest level of optimization agility and velocity possible while focusing on both marketing and commercial outcomes Improve how the brand communicates with prospects (targeting and personalization) to deliver the best content, journeys and experiences to increase conversions Work closely with other marketing teams: Retention, Affiliates, SEO, traditional media, digital media, social media and referrals Plan your activities thoroughly and forecast how these efforts will impact business outcomes Contribute into executive-level reports that convey complex analytical findings in a concise manner Document your key learnings, big wins and misses in company wiki and jira spaces to grow the businesses intellectual property    Qualifications This position is an intermediate digital marketing role, and experience should be reflective of such. The successful applicant will have the following: 5+ years of CRO and / or digital marketing experience in a performance centric / leaning role A successful track record of ideating, implementing and scaling CRO programs A strong customer centric approach to optimization leveraging your added experience in UX, UI and digital design for conversion best practices Experience on industry leading optimization tools like / similar to: Optimizely, Google Optimize, Omniconvert, Unbounce A track record of ideating, implementing and scaling CRO (Conversion Rate Optimization) or digital growth programs Ability to work closely with data, independently, interpret and present that data in engaging and meaningful ways Ability to manage and prioritize multiple marketing projects simultaneously within a complex organization Strong negotiation and relationship building skills Hybrid working model (2 days a week in office Min)  Must be able to travel internationally as required (10% or less) This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!      

The Product Risk and Fraud Analyst is tasked with finding causes of risk, detecting and stopping fraud within our product operations. Covering Poker, Casino or Sports, you will work with tools your teammates to examine aspects of play ranging from game mechanics to external attacks. Working in harmony with other fraud teams (who cover financial transactions & KYC items), you will perform operations in conjunction with management instruction, our rules and terms of service to minimize losses while creating an environment that is conducive to play for our player base.   Responsibilities: Investigate suspected fraudulent activities, collaborating with external and internal parties as required. Maintaining and improving on alerting systems that will warn of key criteria that may indicate impactful incidents in real time or in advance. Verification and detection of perfect play and syndicate activity. Verification and detection of profitable gambling activities, with appropriate action taking for future protection with appropriate teams. Oversee collaborative efforts with all brands and product teams to accurately and consistently profile players. Analysis of promotional mechanisms. Run and monitor all frequency based reporting mechanisms, or tool alerts/reports as required to assist with real-time monitoring. Job requirements At least 1 year in a fraud and risk or related position within the gaming industry. Subject matter expert in wagering across at least two of the verticals. Proficiency in data analysis, risk modelling and fraud detection techniques specific to online gaming. Degree in a related field preferred. A collaborative mindset to be willing to work alongside customer support and other fraud teams as many cases will involve significant overlap. Other essential Information Mostly early shifts due to collaboration with a team that is (-)7/8hrs behind Malta Flexibility 1/4 to 1/3 of weekends/public holidays required  

Research and Consumer Insights Senior Specialist  Halifax, Nova Scotia  Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are looking for a highly skilled Research and Consumer Insights Senior Specialist to join their growing team. They are seeking a top-notch, experienced Research and Consumer Insights Specialist.  You will design and implement primary research initiatives delivering intelligence about consumers, the competitive landscape, and business risks & opportunities.  Working in partnership with internal stakeholders, the specialist delivers and communicates facts and insights to support the businesses decision-making.    Responsibilities Manage consumer insights projects by providing subject matter expertise in the development and implementation of high-quality proprietary research Participate in research requests, evaluations and build project briefs to engage all relevant stakeholders. Participate in the development of a methodology specific to each project.  Manage trackers to monitor market metrics and brand performance Produce and deliver insights projects that summarize complex research findings into short and clear actionable information, adapted to audiences Combine primary research with other sources available (desk, BI) to elevate the depth and strengths of insights Participate in the evaluation and use of syndicated products Ensure quality assurance for various deliverables produced by or for the team (peer reviews) Work with the team to increase visibility of insights, supporting customer centric and fact-based decision-making.  Continuously seek improvement for the team’s activities and operations. May be required to manage and work with external vendors.   Qualifications Bachelor’s degree in related fields and min 7 years’ experience or equivalent combination of education and experience.  Msc or MBA an asset Enthusiasm for online businesses and highly motivated in developing knowledge about various topics and industries. Suitable business acumen expected Ability to set priorities, multi-task, handle pressure and obtain results. Commitment to meeting timelines. Ability to structure concise and clear results presentations based on large amounts of information Strong attention to detail and critical thinking. Must be comfortable with both qualitative and quantitative information Knowledge of marketing research, basic statistical analysis and analytics required Knowledge of various secondary information sources, and capability to continuously seek and learn new sources Comfortable in a decentralized structure where results are based on cooperation, collaboration, and influence of others. Ability to present ideas, conclusions and recommendations with clarity to diverse audiences. Excellent written and verbal communication skills Ability to travel up to 10%   This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, employer paid premiums for Health and Dental benefits, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!    

Graphic Designer Kendal - 5 days in the office £37,000 Creative Agency  / Collaborative team / Progressional opportunities / Stunning location / Range of brands and clients with an emphasis on food and hospitality The Graphic Designer will be joining a Creative Studio in the stunning surroundings of Kendal, based in the foothills of the Lake District, this idyllic Creative hub has helped the team to foster their design abilities for many years. Working across branding, print, digital and strategy, they're a small but collaborative team who can cover it all and work across a range of brands and businesses.  Reporting to the Creative Lead, the Graphic Designer will be responsible for:   - Delivering high quality brand-led design and production ready artwork - Working collaboratively with the wider creative team to produce creative and branding work - Designing across a range of mediums including; brand packaging of new products, retail environment, point of sale, offline and online marketing collateral - Creating packaging and print artwork following brand guidelines and designing requirements in line with print production constraints - Quality checking copy, content and design work to ensure all guidelines and standards for clients output is followed - Adding and editing content to websites using content managements systems and prepare digital collateral such as online forms and emails   The ideal Graphic Designer will come with some or all of the following: - Previous Agency or Studio experience - Extensive knowledge of Mac OS and Adobe Creative Suite - Expertise to produce the highest quality production ready artwork and liaise with printers/ suppliers as needed - A focus on design excellence, quality and attention to detail - Team work and excellent communication skills   This is a great opportunity to join a small and highly creative agency who are based in stunning surroundings, if you're keen to work on a range of clients and across a diverse range of projects. If you feel this is right for you and you're happy to work 5 days a week in Kendal offices, then apply with your portfolio and CV.    Dave #LI-DO1

  Graphic Designer Cheshire - Office based Up to £35k Free onsite parking / 25 days holiday + bank holidays / Company Pension / Life Insurance  The Graphic Designer will be joining a small but highly collaborative in-house design team which sits as part of a larger marketing function. Working across printed brochures, marketing communications, sales collateral, stationery, digital assets, email campaigns and social media campaigns.  Working across a variety of projects allows creative challenges, some with brand guidelines and some with looser boundaries allowing your creative side to flourish. There will also be a technical skills side to the role, understanding the processes of setting artwork up for print and the limitations around digital design.    As a Graphic Designer your duties will include: Designing with a strong attention to detail Ensure artwork interpretation is achievable within production constraints Prepare accurate artwork from approved design and brief Communicating with internal teams to keep them informed of the progress of the jobs they are working on Providing colour proofs /samples for sign off Working on multiple projects simultaneously Assist projects through the business to ensure on-time delivery   The Graphic Designer will come with some or all of the following: Experienced in design and setting up for print as well as digital asset creation A good communicator and collaborator Solid knowledge of Adobe Creative Suite package Designing consistently across multiple mediums Knowledge of Microsoft, Canva or SEO (a bonus but not essential)   We are looking for someone that is flexible and efficient, and who can consistently deliver good quality designs and multi-media content. The company often has client visits and therefore a smart dress code is required. This opportunity offers a huge amount of potential for the right person and can really help your career take that forward step. If you feel this is the right opportunity for you, then apply with a CV and portfolio of work.   Dave  #LI-DO1  

Head of HR - Agency Halifax, Nova Scotia Competitive Salary and Benefits Package   We are looking for an experienced and results-driven Head of HR to align HR initiatives and functions with business objectives and business needs. The Head of HR will report directly to the HR Director and will be accountable for the performance of the HR function for a technology and marketing focussed group.  The candidate will be a key member of the HR team and be highly visible. They will lead a mixed team of HRBPs, HR Managers and in some instances, office management teams too. Key responsibilities: Implementing and developing policies and programs across a diverse set of teams and divisions Ensuring that all policies comply with legal regulations Overseeing all HR functions and staff; mentoring and coaching the HR and office management teams Developing, monitoring and implementing the people strategy, shaping to clients’ requirements Ensuring employee data is reconciled and entirely accurate Ensuring key annual cyclical programs are delivered and developed – examples include goal setting and objective planning, performance management cycles, talent management cycles, compensation planning and execution cycles. Directing change management, organizational development and effective harmonization post any M&A activity Ensuring all operational elements of HR are seamlessly delivered, examples include payroll, benefit enrollment and recruitment operations.   Responsibilities Strategy planning, alignment and execution: Aligning HR strategies with the overall business goals and ensuring they support the company’s objectives. Inputting to and developing the yearly HR agenda across a mix of established and scale up companies Support the development, implementation and management of HR strategies, policies, and practices Partner with subject matter expert teams (Compensation, L&D, Recruitment) to ensure competitive programs that attract and retain top talent while aligning with the company’s financial objectives Developing strategies to improve employee engagement and satisfaction, fostering a positive and inclusive workplace culture Keeps a pulse on recruitment needs and facilitates requirements and able to plan ahead.   Stakeholder engagement: Support leaders with HR strategies Drive collaborative communication across the network of clients and partners Maintain employee relations and keeps a pulse on team dynamics Improving relations between employees and management Advisory: Global Workforce Planning: Managing talent acquisition, retention, and development on a global scale, ensuring the right people are in the right roles at the right times. Lead on a range of projects that clients may need from the HR team Change Management: Leading and supporting organizational change initiatives, ensuring smooth transitions and effective communication across regions. Ensuring adherence to local and international labor laws and regulations, and maintaining HR policies that comply with legal standards. Using data to inform strategy and problem solving Managing Employee Relations workload to successful conclusion Management: Managing, coaching, motivating and mentoring members HR team members Risk Mitigation: Identifying and managing HR-related risks, including those related to employment practices, workplace safety, and data privacy. Manage and coordinate the HR staff development plans and performance management Ensures compliance with employment laws and regulations in multiple countries Stays up-to-date with best practices in managing human resources Stay informed of trends and innovative techniques to be competitive and creative with HR practices Create and supports training and development programs and initiatives Create and supports initiatives towards Corporate Social Responsibility Streamlining HR processes and leveraging technology to improve efficiency and data management Key Competencies: Knowledge and Expertise: Behavior: Serves as the HR expert, with in-depth knowledge of HR best practices and legal compliance. Demonstrates a broad understanding of business goals Outcome: Leads specific HR initiatives by applying expert-level knowledge and aligning HR strategies with both local needs and broader objectives. Problem Solving: Behavior: Addresses and resolves complex, specific HR challenges with innovative and practical solutions. Interprets organizational goals and operational challenges to develop best-in-class HR practices. Outcome: Proactively anticipates HR-related challenges, offering data-driven and tailored solutions that support both immediate site needs and long-term business objectives. Stakeholder Management: Behavior: Builds strong relationships with leadership and employees while providing strategic HR guidance to the local management team. Coaches, advises, and collaborates with key stakeholders to ensure effective HR decision-making. Outcome: Fosters effective communication and collaboration, ensuring alignment with organizational HR strategies and driving engagement at all levels. Scope & Accountability: Behavior: Oversees all HR operations, with broad accountability for the performance and success of HR initiatives. Manages HR functions such as recruitment, performance management, employee relations, and legal compliance. Outcome: Ensures smooth HR operations at the company level, delivering HR services that meet site needs and contribute to the overall success of the business. Planning and Organizing: Behavior: Develops and implements specific HR plans that align strategic priorities. Manages resources, policies, and HR-related activities such as workforce planning and employee development. Outcome: Ensures the HR strategy is effectively execute, meeting short- and long-term operational and organizational goals. Leadership: Behavior: Leads the local HR team (if applicable) or provides leadership within the HR function. Directly or indirectly manages staffing decisions, including hiring, training, and development of the HR team. Outcome: Creates a strong HR presence, driving performance and development through effective people management and leadership initiatives. Strategic Thinking: Behavior: Thinks strategically about the company’s HR needs, aligning HR functions. Anticipates future challenges and opportunities within the workforce and broader business environment. Outcome: Contributes to the long-term HR strategy, ensuring the HR function is forward-thinking and able to adapt to evolving business needs. Innovation & Continuous Improvement: Behavior: Drives innovation and fosters a culture of continuous improvement in HR processes and services. Promotes adaptability and manages change initiatives effectively. Outcome: Implements new HR processes and technologies, leading improvements that result in better operational efficiency and higher employee satisfaction. Project Management & Data-Driven Solutions: Behavior: Leads HR projects related to recruitment, employee engagement, compliance, and other site-specific initiatives. Utilizes data and analytics to make informed HR decisions and solve operational challenges. Outcome: Successfully manages HR projects from inception to execution, ensuring projects are completed on time, within budget, and deliver meaningful business outcomes.   Requirements: At least 10 years of HR management experience in a fast paced environment. Demonstrated ability to provide leadership as a member of the senior management team. Diploma in Human Resources or related degree and experience Strong initiative and solid decision making skills and abilities Strong background in all HR functions including setting up processes both operational and tactical.   #LI-DO1 Dave

  Online Community Manager     Halifax, Nova Scotia   Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   They are looking for a highly skilled Community Manager to join their growing team.   They are seeking a top-notch, experienced Online Community Manager to act as the eyes and ears of your assigned communities. Reporting to the Community Team Leader, the Online Community Manager contributes to community engagement strategy, builds community relationships, and contributes to overall brand growth.   Responsibilities   Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team Keep internal and external information up-to-date in a fast-paced environment Work closely with the team to write and disseminate critical information about brand updates Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities Reply to member comments in assigned discussion forums to foster a sense of community and encourage conversation; this individual will not be the point of contact for responding to individual customer complaints/inquiries, but will cluster them into trends for the team to understand Contribute ideas for the overall growth and health of both individual communities Responsible for Discord on-platform events such as AMAs, and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture on Discord. Work closely with social and content teams to produce exclusive content and create a diverse creative community.     Qualifications   Entrepreneurial mindset Experience using Discord Server Excellent, accurate written and verbal communication skills Ability to use social media tools to glean trends, statistics, and insights Professionally represent the Company's core values and mission when interacting with external parties Strong work ethic, and ability to work closely with, and collaborate effectively with other teams A global mindset: someone who has either worked internationally or had experience managing a large regional community Prior customer service experience beneficial Self-motivated and independent Ability to adapt to and learn new community-related software Extremely organized and able to juggle multiple tasks Team player Regular, consistent and punctual attendance. Able to work nights or weekends/variable schedule when necessary   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, employer paid premiums for Head and Dental benefits, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!    

Graphic Designer Hybrid working: 2-3 days per week in Tattenhall £35,000 - £40,000   Graphic Designer / International brand / Discretionary bonus / 25 days holiday plus bank holiday / Enhanced Mat and Pat leave / 2 weeks sick pay      The Graphic Designer will be joining a growing and exciting business who are cornering the market with their eco friendly focused approach. Working alongside the Head of Design, you will be responsible for implementing the brand’s look and feel consistently across every touch-point globally – both online and offline, in line with brand guidelines. Ensuring the company’s success through the delivery of strong and innovative marketing communications, engaging and best in class content, the Graphic Designer will be responsible for creating digital assets, packaging & retail POS and user experience to drive brand awareness, engagement and, ultimately, sales. With a focus on Digital Design, the Graphic Designer will need to be confident in both print and digital mediums with a solid foundations and understanding of creating digital solutions, experience with user experience principles and what works when it comes to digital design.   Reporting into and working alongside the Head of Design, the Graphic Designer will:   Work closely with the Brand, Digital Marketing and Sales teams to create compelling visual assets that resonate with the target audience and communicate brand values Develop and execute a suite of brand assets to bring the brand identity to life across all channels – from digital, social, web and retailer, to packaging, POS and more. Ensure all design elements adhere to brand guidelines Deliver creative design that is fresh, innovative and customer focused, through a series of different channels Ensure all creative output is on brand, taking feedback and direction from key stakeholders Work closely alongside the UK and US agencies to deliver best in class content to support brand campaigns Create and manage scheduled workload calendars Proofread designed content before sign off, ensuring the highest quality and accuracy Provide regular creative and design inspiration, keeping the wider team up-to-date with the latest design trends, best practice, techniques and software Developing internal team relationships to ensure consistent design across on and offline assets     You'll need: Proven in-house or agency experience in a graphic design role, with a strong design portfolio and emphasis on digital Excellent all round design skills, with proven experience in digital advertising campaigns, web design and brand application across various channel including retail. Fluent in Adobe CC, Illustrator, Photoshop and InDesign - Skill and knowledge of Aftereffects and Premiere an advantage. Familiarity with Meta, TikTok, Google and other performance marketing channels Solid experience of design principles, colour theory, typography, layout composition and a understanding of the importance of brand guidelines and maintaining consistency across all creative work Previous experience of working on branded consumer goods and with an understanding of digital marketing channels Good understanding of animation for social media and video editing would be a bonus Adept at taking creative from concept through to final production Proven experience working collaboratively with cross-functional internal teams Possess excellent communication and interpersonal skills, with the ability to effectively articulate design ideas to cross-functional teams Ability to work on multiple projects simultaneously, managing workload effectively to stick to deadlines Strong attention to detail and a desire to always deliver best in class assets Ability to work in a fast-paced environment where identifying needs, providing solutions and adding value is a prerequisite     This is a live requirement and for the right person and incredible opportunity to make your mark on a growing brand. With big plans in its future you could be instrumental in shaping the creative vision for the brand and wider business. The role is hybrid but will require at least 2 / 3 days a week in their Chester office, this will need to be taken into consideration when applying for this role.  If this sounds like the ideal role for you, then apply with an up to date CV and portfolio.  Dave #LI-DO1                              

  ETL Developer San Jose (Hybrid 3 days a week in office)   We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for an ETL Developer to join their growing team.   The ideal candidate will have a strong background in Extract, Transform, Load (ETL) processes and technologies, as well as expertise in designing and implementing interoperability solutions to facilitate data exchange between disparate systems and applications. The role will focus on ETL and Interoperability integration processes enabling seamless data exchange and integration across production systems.   Responsibilities: ETL creation: Design, create, and maintain ETL processes to extract data from various sources, transform it into the required format, and load it into target systems or data warehouses. Create custom scripts, workflows, and data pipelines to automate data integration tasks. Interoperability Solution Design & Development: Collaborate with stakeholders to understand integration requirements and design interoperability solutions that enable seamless communication and data exchange between disparate systems and applications. Define integration patterns, protocols, and standards to facilitate interoperability and information flow across systems. Integration Implementation: Implement middleware, APIs, connectors, and integration layers to facilitate communication and data exchange between different systems, platforms, and data sources. Develop custom adapters, connectors, and plugins to integrate with third-party systems and applications. Data Mapping and Transformation: Define data mappings, transformations, and business rules to ensure accurate and consistent data exchange between systems. Develop data transformation scripts, mappings, and rules using ETL tools, scripting languages, and transformation frameworks. Performance Optimization: Optimize ETL processes and integration workflows for performance, scalability, and efficiency. Identify and address bottlenecks, optimize queries, and implement caching strategies to improve data processing speed and reduce latency. Documentation and Reporting: Create and maintain comprehensive documentation of ETL processes, data mappings, integration workflows, and support procedures. Generate reports, documentation, and data lineage diagrams to facilitate knowledge sharing and troubleshooting. Quality Assurance and Testing: Implement data quality checks, validation rules, and error handling mechanisms to ensure data accuracy, completeness, and integrity throughout the integration process. Conduct unit testing, integration testing, and user acceptance testing to validate ETL processes and integration workflows. Qualifications: Bachelor's degree in computer science, information technology, or a related field. Strong technical skills in ETL tools and technologies, such as Informatica, Pentaho, MS SSIS, or custom scripting languages (e.g., Python, SQL). Experience with data modeling, database design, and SQL query optimization. Proven experience in interoperability with expertise in designing and implementing solutions for data exchange and integration between systems. Knowledge of integration patterns, protocols, and standards (e.g., REST, SOAP, JSON, XML). Strong analytical and problem-solving skills, with the ability to analyze complex data integration challenges and propose effective solutions.   This is a fantastic opportunity to join a growing team.  The company offers life & health insurance coverage, additional annual time off, and training sponsorship program.  If this sounds like the ideal position for you apply today with an English version of your CV!      

  Creative Manager Halifax, Nova Scotia Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are looking for a highly skilled Creative Manager to join their growing team. The Creative Manager is multi-talented, creative leader with a strong aptitude for technology, communications creative strategy. You will build, lead and mentor team of multi-disciplined creative technologists, designers and copywriters based in Montreal and Halifax. Your mission is to ensure the delivery of high-quality assets that are consistently on brand and keep conversion front of mind. The passion for your craft and the technology that surrounds it should be infectious; you possess a strong business acumen to make strategic decisions about creative direction and continued application of best practices. You’ll take a hands-on approach, giving both design and copy the direction, outsourcing, planning and the tools needed to make break through creative ads that resonate with target consumers. The ideal candidate should be excited to get your hands dirty from time-to-time moving work along and taking on projects of your own. You’ll have the opportunity to collaborate with world class marketing professionals around the globe while serving a variety of clients.  Responsibilities Ensure that your team is on track, asks the right questions and has the information needed to deliver their assigned projects with a high standard of quality, on time. Lead and grow a team of Designers and Copywriters through constructive feedback and working sessions both remotely and on site at our Montreal office. Collaborate with the traffic team to ensure the timely delivery of studio tasks. Provide feedback and approvals on projects assigned to external resources. Be hands-on and contribute to the creative process as needed. Strategically analyze all briefs – ensure that the internal team and our vendors deliver concepts, designs and copy that meet the communication objectives of the client. Place a particular emphasis on conversion led design and copy created with efficiency and velocity. Initiate/ lead/ actively partake in conversations surrounding the needs of the client. Act as a custodian for the clients’ brands. Travel: 1 week per month (or equivalent) to our client offices in Montreal.  Qualifications 5+ years working in an agency, in-house studio or similar role / environment with a background in Copywriting or Design. Proven experience in successfully managing a creative team. A proven track record of developing talent. Travel to the Manchester office as needed. Strong skills in design and / or copywriting with the ability to evaluate and provide feedback for both. If coming from a design background knowledge of Adobe creative Suite with an emphasis on Photoshop, Illustrator and XD. Must poses a strong sense of urgency, commitment to quality and the ability to consistently think at a strategic level to maximize client success. University/College diploma/ degree in a related field. Excellent English communication skills with the ability to clearly communicate ideas, concepts and challenges. Positive, high energy, and motivated to learn and transfer knowledge. Ability to excel in a fast-paced team environment. Have an in-depth understanding of the current competitive marketplace, creative industry trends and the capacity for using this knowledge to champion strong creative solutions. Possess maximum attention to detail and have the ability to succeed in a fast-paced creative environment.   This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, employer paid premiums for Head and Dental benefits, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!      

Midweight Digital Designer Manchester / Hybrid - 3 days in the office £30k - £38k Design and Branding Agency / Hybrid working / 28 days holiday plus bank holidays / Annual bonus / Regular team socials / Wellness days   The Midweight Digital Designer will be joining an established design and branding agency based in Manchester. Working 3 days a week in the office and 2 from home, they work across a broad spectrum of clients and industries, creating design solutions across digital, print and animation / video.  Reporting into the Design Director, the Midweight Digital Designer will: Collaborate with the studio and developers to deliver cohesive and on-brand digital experiences. Use your skills in animation to enhance storytelling and bring dynamic elements to life in digital projects. Ensure all designs meet high standards of quality and align with the strategic goals of the clients and agency You'll have: Proven experience in web design and animation, with a portfolio showcasing your ability to create engaging digital experiences. Strong understanding of design principles and how they apply to both static and dynamic digital content. Ability to translate client needs and brand identities into innovative design solutions. Excellent communication and collaboration skills, with attention to detail and a passion for creating impactful visual narratives. Create interactive prototypes to illustrate design functionality and user journeys. Required skills: Minimum of 3 years in a similar role Proficiency in Figma Knowledge of white boarding tools such as Miro and Figjam Good understanding of brand and how it can be executed effectively Working knowledge of the Adobe Creative Suite Good level of animation and how it can be used to enhance design and tell stories Additionally it would be beneficial to have experience within basic front end languages, HTML, CSS and JS as well as CMS experience such as WordPress. 

Program Manager Halifax, Nova Scotia   Hybrid (2-3 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. As Program Manager you will be part of the Strategic Projects Group servicing our clients on program and project delivery. You will be tasked with a range of strategic programmes, owning their entire life cycle from inception to planning, execution and closure. These can range from implementing 3rd party software solutions, managing rollout of new capabilities, new market entries, to opening new operational centres for our clients. You will play a crucial role in mobilizing, developing, planning, and delivering innovative strategic programmes. You will drive these programs to success, ensuring objectives are clearly defined and met within time, cost and quality constraints. You will collaborate with clients and stakeholders to deliver impactful outcomes and realize significant benefits. This role requires a Program Manager with a depth of experience in driving delivery, setting expectations and direction to create a high performing team that delivers. You will be an enthusiastic and dynamic professional who is passionate about delivering a great product and would be excited by the challenges associated with a wide range of complex strategic programs. You are comfortable working independently, collaborating with teams in various locations, time zones and managing several concurrent programmes. You will have a strong character and a willingness to try new things and “get stuck in”. You will be an excellent communicator, have strong organizational skills and have the confidence to challenge stakeholders where necessary.   Responsibilities Program Leadership & Delivery: Lead large strategic program encompassing multiple critical workstreams. Drive the progress of these programs towards key business objectives, utilizing multiple techniques to plan, own and deliver the end-to-end program and project plans, milestones and timelines. Manage multi-disciplinary teams in the analysis, planning and execution of delivery work that maximize return on investment and pace of delivery to underpin the desired outcomes, against scope, value, budget, and time Structure and set up programs ensuring adherence to the appropriate governance, risk, and guardrails. Utilize the appropriate planning techniques and delivery methodologies and align the programs to our project and risk frameworks. Oversee the delivery of all projects and workstreams within the delivery teams and monitor each project’s health to ensure they are all progressing as appropriate. Ensure that the projects and programs deliver the promised functionality to agreed quality standards.   Stakeholder & Risk Management: Lead in the proactive management and development of effective and influential working relationships, ensuring Senior Client’s needs are understood, and conversely delivery expectations are understood across the internal stakeholder groups. Collaborate with and manage stakeholders to ensure alignment of work and expectations, tensions in priorities and risk and dependencies are managed to deliver the right outcomes for clients. Proactively disseminate relevant information to all key stakeholders. Conduct weekly leadership updates for senior stakeholders, ensuring that program and progress is communicated effectively, and the true status is clearly understood by all parties. Ensure stakeholders understand the project management lifecycle and framework, providing training if necessary  Proactively identify and manage risks and issues across all projects and program Communication: Ensure timely and accurate governance and oversight of all milestones, RAIDS, and governance materials. Plan for, and proactively disseminate upwards and outwards communication and regular status reports to stakeholders. Take ownership of functional reporting Team Management: Lead and manage a team of project managers and implementation resources. Provides guidance, mentorship, structure, and support to project teams, ensuring their effectiveness, productivity, and professional growth Ensure Project Managers understand and use project management principles  Identify skills gaps and training opportunities for direct reports  Proactively identify and implement team process improvements  Act as role model for project management best practice; both technically and behaviorally   Qualifications 8+ years of relevant project management experience, ideally with 2+ years as a program manager Strong leadership skills, with a focus on meeting program and project objectives, seeking trade-offs and alternatives when required to ensure program/project success Self-motivated and driven with the ability to work independently in a fast-paced team Highly organized and skilled at coordinating efforts between multiple teams across multiple time zones Proficient in managing multiple programmes and stakeholders simultaneously Ability to build strong relationships across the business, with clients, project teams, and 3rd party vendors Ability to manage stakeholders and communicate effectively at all levels - clearly and succinctly conveying ideas and options A proactive and action-oriented approach, driving progress via self and others Demonstrates the ability to manage multiple tasks and competing priorities Exceptional project management skills, extremely organized with attention to detail Excellent oral and written communication skills, as well as great interpersonal and teamwork skills Ability to work well under pressure Experience working with both Agile and Waterfall methodologies Experience with issue, risk, resource and dependency management Experience of managing & achieving tight deadlines with the appropriate quality Experience working with 3rd party vendors Strategic and creative thinking is valued Project Management qualification required (PMI/Prince 2/ITL) Fluent in English Willingness to travel on an ad hoc basis – as required   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!      

Business Analyst San Jose, Costa Rica (Hybrid 3 days a week in office) We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Business Analyst to join their growing team. The Business Analyst supports the organization through the delivery of insightful analytics that facilitates improved KPI performance and more effective decision-making. They assess a company’s complex information with the goal of reaching simpler, smarter conclusions, and use their technical expertise to stress test the data for quality and accuracy. Responsibilities Utilize data to make actionable recommendations at all levels. Help identify the business data needed to produce the most useful insights and future analytics. Communicate insights and recommendations effectively to the broader team. Prepare analytical reports regarding the operations on a weekly/monthly basis and as requested Track, report and analyze customer sentiment from all relevant sources and partner with teams cross-functionally to support improvements in the areas identified as most impacting the customer experience. Determines measures, baselines, tolerances, and normal variability for KPIs.  Able to articulate these concepts and parameters for data presented. Recommend and design local testing efforts within the business focused on improving KPI performance, ensuring that the relevant framework is in place for effective analysis of the test data. Support the KPI target-setting process to ensure they are effectively aligned with achieving the businesses’ overall objectives. Provides consultative support and training on interpreting data and using reporting tools. Recommend and participate in process improvement initiatives. Process ad-hoc requests for data that is not readily available in existing reports. Contribute to data dictionary, standards, training, and ongoing updates   Qualifications Skills in analyzing and interpreting numerical data, and in reasoning and problem solving through mathematical processes. Python and SQL programing Strong critical thinking skills and attention to detail. Be proficient in the use of spreadsheets, databases, and other applications of technology. Experience in coding is desired. Adept communicator with strong service orientation skills and a genuine commitment to excellence. Business and tech-savvy with the ability to see both the “big picture” and the minute details. Has an enthusiasm for translating data into actionable insight relevant to the company’s objectives. Keen attention to detail and time management to deliver high-quality work for multiple projects across several client engagements while meeting deadlines. Bachelor's degree in Mathematics, Computer Science, or Business-related field with a concentration in statistics is an asset   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program.   If this sounds like the ideal position for you apply today with an English version of your CV!

Product Manager – Artificial Intelligence   San Jose, Costa Rica (Hybrid 3 days a week in office)   The Product Experience Manager will be responsible for the creation and execution of the product strategy and roadmap for the Platform & on-going feature releases, in collaboration with key stakeholders.  You will drive growth and business success for clients through innovation, while collaborating closely with cross-functional teams to optimize your product offering and services and develop new ones.   Having a working knowledge of AI - Large Language Model integration & Machine Learning, technical communication systems & the usage of APIs to facilitate communication between the core platform and third-party integrations is a critical component of this role. You will need to be familiar with all areas of development from design to deployment to make informed judgments on which features you should prioritize for a successful product strategy. Key responsibilities will include the implementation of inbound routing strategies and proactive campaigns, LLM/ML model integration, real-time and historical reporting, CRM connectors for a unified dashboard view, & central configuration, administration and management of one or multiple Aspect solutions in an on-premises or hosted cloud environment.    Responsibilities Product Development & Delivery ·       Define the vision for the Product, MLPs, objectives, key results and success metrics in partnership with key teams and in alignment with broader business objectives. ·       Own & drive a Product portfolio solving problems that target high business impact for the organization and product area. ·       Ensure Product success throughout the entire lifecycle, from implementation of core Platform functionalities, and all future feature releases and supporting products, to ongoing Product support. ·       Collaborate with technical and operational stakeholders to ensure that the platform is adequately maintained and available. ·       Collaborate with technical teams & third-party vendors to facilitate API interfaces with the platform. ·       Socialize strategic plans, roadmaps, and ongoing progress to stakeholders and executives in product review forums, quarterly OKR check-ins, etc. ·       Develop & maintain a Test & Learn approach to analyze product impact, continuously iterating and building on learnings  ·       Be a subject matter expert for the Product user experience, documenting and ensuring teams are trained on standard operating procedures and workflows. ·       Drive a deeper understanding of the customer problems that your Product aims to solve and relentlessly develop solutions to address. ·       Utilize agile methodologies for sprint planning and development management, in order to drive the roadmap and release schedule. ·       Anticipate roadblocks, provide escalation management, and make conciliations to balance business needs versus constraints.  ·       Regularly update stakeholders on progress, risks & business impact.    Product Leadership ·       Be able to think critically about the customer experience and communicate those needs to senior stakeholders ·       Provide direction and guidance to development and project teams as a thought leader, championing the needs of the customer and internal users. ·       Collaborate with internal and external teams including Tech, BI, Product, Customer Service and outsourced vendors/partners. ·       Effectively manage priorities for multiple features across technical teams, and business stakeholders. ·       Leverage strong meeting and workshop facilitation skills, and conflict resolution. Qualifications ·       3+ years of experience in a product or programme management related field with a focus on development and technology, or equivalent experience in a leadership level role. ·       Expertise in AI technology, Large Language Model, Machine Learning, Retrieval-Enhanced Generation and other related technologies ·       Strong leadership and people management skills. Ability to influence unpopular decisions while maintaining strong working relationships. Must be able to interact effectively across functions and cultures. ·       Proven experience implementing and scaling new solutions, as well as monitoring and refining existing solutions to meet the company’s objectives, strategies, and forecasts. ·       Client services mentality, flexibility and willingness to collaborate openly with other functions. ·       Exceptional analytical skills and the ability to promptly establish priorities and communicate expectations. ·       Able to build deep client and industry knowledge, and identify trends, gaps and opportunities from data and client/industry information. ·       Experience of direct operation with agile / scrum methodologies. ·       Strong communication skills, strong sense of commitment, troubleshooting skills and ability to deliver in a fast-paced global environment. ·       Comfortable with ambiguity and able to change direction quickly when required by client or project needs.   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!  

Social Content Creator Todmorden - Split time between clients sites and studio £30,000 - £32,000 Design and Advertising agency / Variety of clients / Established for over 30 years / Bonus scheme / Purpose built studio / Free parking The Social Content Creator will be joining a long established design and advertising agency based in the idyllic town of Todmorden. Located in a purpose built creative studio, this role will split it's time between the agencies studio and being based on site with clients across the country, so an expectation to travel is a must with this role.  The Social Content Creator will be creating content fro a variety of social channels across a wide range of brands and clients, from organic social through to video and social media campaigns, this unique role is ideal for someone who thrives off autonomous work, as well as being client facing. Reporting to the Studio Manager and working closely with the rest of the creative studio, the Social Content Creator will:   - Have an understanding or Organic Social  - Solid Brand Awareness  - Ability to be client facing and integrate onsite with clients and their teams  - Ability to create designs for a variety of social channels and requirements   - Skilled in Photoshop, Illustrator   - Benefit to have experience with After Effects / Premiere pro  - Experience managing clients and relationships as well as own projects / timelines This truly is a unique opportunity for someone who would love to be a mixture of studio and client location work, someone who loves to integrate with different teams and produce thought provoking, creative social solutions.  If this sounds like you, then apply with and up to date CV and examples of previous social projects.

Graphic Designer Todmorden / 5 days onsite £30,000 + bonus   Graphic Designer / Design and Marketing agency / Purpose built studio / Annual bonus structure / highly creative focussed team / free parking / Great team culture   The Graphic Designer will be joining a very established advertising agency with over 30 years in the industry. Working across a range of clients, no 2 days are the same and producing everything from Websites, digital assets and social media through to brochures, branding and retail displays.    The role will be based 5 days a week on site in the Todmorden office in a purpose built creative studio in idyllic surroundings.    Producing eye-catching work, which is inspiring, creative, ambitious, and open-minded. The Graphic Designer will be instrumental in shaping and defining the visual elements of the clients’ brands, products and services, with support from the team of graphics designers, copywriters, and account managers.   Reporting into the Studio Manager, the Graphic Designer will have: In-depth brand experience in a similar role, either agency-side or in-house A sparkling portfolio showcasing a wide range of print and online work Comfort with taking projects from concept through to artwork and digital execution Proficiency as a creative all-rounder, with excellent skills in Adobe Creative Suite A keen eye for detail Strong communication skills and excellent command of the English language A team player, happy to deal with clients and suppliers   Experience: 5 years of graphic design experience (preferred) Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) Good communication skills with clients and colleagues   Bonus skills (not essential but beneficial): Experience in designing for social media Website design Social media management Good photography skills This design and advertising agency is renowned for its work through out it's varied client list. This is a rare and fantastic opportunity to join a highly creative and collaborative team working across a wide range of creative briefs.    If you think this sounds like the ideal role, then apply with an up to date portfolio of work across print and digital and your CV

Social Media Executive Birchwood WA3 / Office based 5 days a week £25,000 - £30,000 + 10%performance related bonus pro-rata    Job Overview As a Social Media Executive, you will be responsible for developing, implementing, and managing the social media strategy to increase the brands online presence and improve brand awareness. You will work alongside with the Content manager, reporting into the Head of Brand, creating content, analysing performance data, and engaging with our online community.   Key Responsibilities Develop and Implement Social Media Strategy: Plan and execute a social media strategy that aligns with business goals. Content Creation and Curation: Create, curate, and manage content (images, video, written) across our various platforms (Instagram, Facebook, X, TikTok) Community Engagement: Engage with followers, respond to queries ensuring its in-line with the brand tone of voice, and monitor customer reviews. Performance Analysis: Measure the success of social media campaigns and gain insights for future planning and strategies. Collaboration: Work with other departments (e.g. Marketing, Brand, Creative) in line with business objectives. Stay Updated: Stay immersed in all channels surrounding the businesses liefstyle. Keep up to date up with the latest social media best practices and trends.   Requirements Experience: 2-3 years proven work experience as a Social Media Executive or similar role. Creative mindset with a passion for social media and content creation. Excellent knowledge of Facebook, X, Instagram, TikTok. Understanding of social media trends and how to implement them to benefit. Experience with social media analytics tools. Experience in graphic design or video editing. Familiarity with SEO and web traffic metrics. Strong organizational and multitasking skills. Excellent written and verbal communication skills. Ability to work independently and in a team environment. Attributes: Detail-oriented with the ability to work under tight deadlines. Ability to handle negative feedback or criticism professionally.  Qualifications: Bachelor’s degree or similar across either marketing, communications, Social Media Marketing or similar. This role is based in their offices in Birchwood 5 days a week and does not offer hybrid working currently. They offer onsite parking, the role would suit someone with the ability to drive and access to a car.

Director of Retention & Loyalty Full Time Manchester (Hybrid)   Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing the strategy and implementation of Retention Programs, including Loyalty, Rewards, and Gamification, designed to increase engagement and profitability for all agency clients. You'll be a leader with a blend of CRM, marketing, analytical, and communication skills and someone who can deliver highly personalised, real-time experiences, that their client's customers expect.   The Job... You’ll be reporting to the Senior Director of Marketing and will work closely with other Directors including Director of Content & Community, CRO Director, the Regional Heads of Marketing, and Marketing Ops Director, amongst others. You'll have 4 direct reports including 2x Heads of and 2x Retention Managers. It’s a full-time role, with flexible hours. You'll be in the modern Manchester office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Translating vision and strategy into concrete, measurable goals and identifying and driving process improvements with clients, partners, and agency teams. - Overseeing retention performance and establishing KPIs. - Formulating strategies to achieve annual incremental sales, reducing customer churn, and maximising LTVs. - Providing input into the CRM operating budget and overseeing the efficient use of marketing spend. - Acting as a subject matter expert on increasing customer engagement and implementing rewards and discounts programs. - Ensuring rewards programs are optimised for customer satisfaction and profitability. - Developing best practices for lifecycle management, segmentation, and targeting strategies and reporting results and learnings to all teams and providing recommendations based on program effectiveness. - Managing test and learn capabilities for campaign improvement and providing consulting on Design of Experiments (DoE), including A/B and multivariate testing. - Establishing testing methodologies and ensuring accuracy of data-driven insights and generating actionable customer behaviour insights for Marketing and Product teams. - Forging strong partnerships with the Heads of Marketing team to ensure brand strategy execution. - Partnering with product and engineering teams to deploy world-class loyalty programs and customer experiences. - Collaborating with analytics to set up processes and dashboards for program performance measurement. - Leading product recommendations to develop global CRM technology strategy. - Ensuring proper governance and controls with Operations and IT for new initiatives.   About You... As the Director of Retention & Loyalty you’ll be highly collaborative and have excellent experience of leading and developing other strong managers. This is a matrix organisation operating internationally, across multiple time-zones, so experience of this kind of business and the ability to lead from the front, often remotely, is crucial. Here's some of the key experience you'll need to demonstrate: - 10+ years of experience managing retention programs, with expertise in customer engagement and loyalty program design, implementation, and management. - 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation. - 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners. - 5+ years of experience establishing partnerships and building relationships with product and engineering teams (Product Management experience preferred). - Strong organisational and project management skills, with the ability to manage multiple projects and deadlines. - Analytical thinking with the ability to interpret results and site metrics to drive change. - Proven experience as a resourceful and results-oriented self-starter, thriving in a feedback-driven, hands-on environment. - The ability to travel internationally (15-20% / once or twice a quarter).   The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sectors, and for an experienced, Director level, CRM / Retention and Loyalty expert, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.  In addition to an attractive, Director level, salary DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Director of Retention & Loyalty Full Time Marbella (Hybrid)   Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads. You'll be overseeing the strategy and implementation of Retention Programs, including Loyalty, Rewards, and Gamification, designed to increase engagement and profitability for all agency clients. You'll be a leader with a blend of CRM, marketing, analytical, and communication skills and someone who can deliver highly personalised, real-time experiences, that their client's customers expect.   The Job... You’ll be reporting to the Senior Director of Marketing and will work closely with other Directors including Director of Content & Community, CRO Director, the Regional Heads of Marketing, and Marketing Ops Director, amongst others. You'll have 4 direct reports including 2x Heads of and 2x Retention Managers. It’s a full-time role, with flexible hours. You'll be in the modern Marbella office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Translating vision and strategy into concrete, measurable goals and identifying and driving process improvements with clients, partners, and agency teams. - Overseeing retention performance and establishing KPIs. - Formulating strategies to achieve annual incremental sales, reducing customer churn, and maximising LTVs. - Providing input into the CRM operating budget and overseeing the efficient use of marketing spend. - Acting as a subject matter expert on increasing customer engagement and implementing rewards and discounts programs. - Ensuring rewards programs are optimised for customer satisfaction and profitability. - Developing best practices for lifecycle management, segmentation, and targeting strategies and reporting results and learnings to all teams and providing recommendations based on program effectiveness. - Managing test and learn capabilities for campaign improvement and providing consulting on Design of Experiments (DoE), including A/B and multivariate testing. - Establishing testing methodologies and ensuring accuracy of data-driven insights and generating actionable customer behaviour insights for Marketing and Product teams. - Forging strong partnerships with the Heads of Marketing team to ensure brand strategy execution. - Partnering with product and engineering teams to deploy world-class loyalty programs and customer experiences. - Collaborating with analytics to set up processes and dashboards for program performance measurement. - Leading product recommendations to develop global CRM technology strategy. - Ensuring proper governance and controls with Operations and IT for new initiatives.   About You... As the Director of Retention & Loyalty you’ll be highly collaborative and have excellent experience of leading and developing other strong managers. This is a matrix organisation operating internationally, across multiple time-zones, so experience of this kind of business and the ability to lead from the front, often remotely, is crucial. Here's some of the key experience you'll need to demonstrate: - 10+ years of experience managing retention programs, with expertise in customer engagement and loyalty program design, implementation, and management. - 7+ years of experience driving retention performance, including building a learning culture and managing marketing experimentation. - 7+ years in a leadership or management role, demonstrating the ability to lead and influence cross-functional teams and agency partners. - 5+ years of experience establishing partnerships and building relationships with product and engineering teams (Product Management experience preferred). - Strong organisational and project management skills, with the ability to manage multiple projects and deadlines. - Analytical thinking with the ability to interpret results and site metrics to drive change. - Proven experience as a resourceful and results-oriented self-starter, thriving in a feedback-driven, hands-on environment. - The ability to travel internationally (15-20% / once or twice a quarter).   The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sectors, and for an experienced, Director level, CRM / Retention and Loyalty expert, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.  In addition to an attractive, Director level, salary DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Social Media Specialist £38,000 – £42,000 Full Time Manchester (M50 Hybrid) Social Media Specialist / Agency / Hybrid working / 25 days holiday plus bank holidays / Team socials / Health Care plans / Competitive Pension contributions  The Social Media Specialist will have a proven track record of identifying social media marketing opportunities and can, from idea to action, lead campaign development and execution by social touchpoint. If you're a creative thinker, with great experience of creating, managing, and executing social strategies, this could be a great role to help you maximise your talents. The Job... Reporting to the Social Media Team Leader, you'll be responsible for growing international social media accounts, using your strong experience of social marketing principals. It’s a full-time role, with flexible hours, and on occasion, there might be some evening or weekend work too, if any social media emergencies arise. You'll be working in a hybrid pattern, generally 2 days a week in the modern Salford Quays office, 3 days a week from home. You'll be responsible for: - Creating, managing, and executing social strategies, guiding overall brand initiatives within your campaigns, across the most appropriate social channels. - Working closely with external agencies and in-house creative teams to ensure the creation, curation, development, and management of your planned campaigns is properly implemented. - Overseeing the engagement and deployment of influencer marketing strategies, to expand user base and create excitement. - Maintaining up-to-date social analytics and consistent reporting, with continuous optimisation towards key audiences and objectives. - Continued monitoring of the competition and undertaking competitive analysis. - Monthly, quarterly, and annual planning and approval of social calendars, adhering to client tone of voice, whilst developing thematic stories and reporting on these activities. - Keeping up to speed with industry trends, insights, topics, and best practices. - Working closely with other social media specialists in the business and sharing best practices, whilst also collaborating with content and SEO teams to achieve a unified distribution of content and link building opportunities on social media. About You... The Social Media Specialist that takes on this exciting challenge will understand that different social platforms have very different user behaviours. You'll be an expert at defining the right strategy for the right channel to maximise the growth of user volume and engagement. This is very much a strategy and management/coordination role, where you'll be guiding your agency partners and in-house creative talent through the execution of your cleverly devised plans. Here's some of the key experience you'll need to demonstrate: - 4+ years working a robust social media strategy role within a medium to large scale marketing organisation.  - A strong understanding of all social media platforms including Facebook, Twitter, Instagram, TikTok, Snapchat, YouTube, and Pinterest, is a must. - Experience of expanding online communities across other platforms such as Reddit, Discord, and Telegram, for example. - Experience of managing resources including budgets and personnel. In addition to social strategy, a large part of this role is coordinating a complex network of talent to achieve the campaign results you intend to reap. - Clear track record of building and growing brands via social media. - The ability to integrate different social channels and media types, to get the most out of the content created for the audience it reaches. - Excellent time management skills and the ability to run and prioritise multiple projects at once. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within their sector, and for a creative and opportunistic-minded Social Media Specialist, this represents a great opportunity to think outside of the box and get involved in the types of campaigns you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary of £38k - £42k DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today. #LI-DO1  

Regional Media & Acquisition Planning Manager Full Time London (W2 Hybrid) Are you an experienced media and acquisition planner / strategist? Do you prefer the idea of working with growing budgets rather than declining ones (it'll be circa £15m next year)? Using your vast experience across online and offline channels, this opportunity could represent a perfect new challenge for you, working with a global network of local agencies with clients across the entertainments sector in hyper-growth mode. The role will develop and lead 360 acquisition plans that lead to growth of new customers via online and offline marketing campaigns. You'll lead the planning and execution of acquisition marketing, acquisition strategy development and management, campaign execution and optimisation, to support client business objectives. Being responsible for developing tactical and strategic customer acquisition plans, executed through traditional media, performance media, agency delivery and media operations, your analytical approach and passion for driving performance improvements will be put to great use here. The Job... Reporting into the Senior Director of Media Acquisition & Planning, you'll work alongside 4 colleagues, each looking after your own client region. You'll be responsible for: - Partnering with client marketing and commercial teams to create effective acquisition strategies and plans that deliver on KPIs and goals. - Implementing and managing both online and offline marketing programs that deliver on customer acquisition targets and ROAS. - Building strategies and tactics: implementing optimisation and measurement of consumer. - Leading cross-functional acquisition channels and media input, deliverables, timelines, and communicating progress and issues. - Managing the acquisition and media marketing budgets and planning across marketing channels in conjunction with client marketing teams. - Monitoring and controlling all costs that are associated with business-wide media campaigns, initiatives, and pilot projects. - Working with key cross-functional stakeholders defining the requirements for the region’s digital acquisition marketing technology to maximise marketing performance and profitably. - Implementing tracking and monitoring of performance against the business’s overall goals and objectives. - Providing weekly/monthly/quarterly/annual forecasts for all channels, brands and regions. - Monitoring and optimising ROI performance, and communicating results and recommendations to the Senior Director of Acquisition Planning and Media, clients, and key stakeholders. - Testing, optimising, and scaling channels for growth efficiency. - Leading efforts in your region for the use of data-driven methodology, analysis, and measurement, in order to improve the effectiveness of all acquisition marketing channels. - Using a partnering mindset to support clients and stakeholders in order to define strategic objectives, marketing budgets, and success metrics. - Creating tactical execution plans for each marketing channel to achieving program/campaign and commercial objectives. - Leading the regional AQ marketing planning by partnering with other acquisition marketing areas including, Affiliates, SEO, Social Media and Innovation to build robust 360 plans. About You... You'll be a high performing customer acquisition marketing specialist, with skills across digital marketing and more traditional, offline, methods of customer acquisition.   Here's some of the key experience you'll need to demonstrate: - 10 + years experience in driving customer acquisition across marketing channels such as TV, OOH, Radio, PPC, Display, Paid Search, Paid Social, and Retargeting. - A strong history in driving growth with innovative demand generation and prospecting campaigns. - Extensive experience working with ad-serving platforms and digital monitoring tools as well as with offline marketing tools and strategies. - Proven and successful experience of building and executing direct and digital marketing campaigns for a business in a highly competitive and complex business environment. - High familiarity with social acquisition channels, inclusive of YouTube, Facebook, Twitter, amongst others. - Highly analytical and data driven with proficiency in A/B testing. - The ability to track and report on key metrics that measure performance in programs and campaigns inclusive of traffic, revenue, conversions, and ROI. - Strong communication skills with the ability to work comfortably on multiple concurrent projects. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sectors, and for an experienced online and offline media acquisition planner / media acquisition strategist, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Regional Media & Acquisition Planning Manager Full Time Manchester (Hybrid) Are you an experienced media and acquisition planner / strategist? Do you prefer the idea of working with growing budgets rather than declining ones (it'll be circa £15m next year)? Using your vast experience across online and offline channels, this opportunity could represent a perfect new challenge for you, working with a global network of local agencies with clients across the entertainments sector in hyper-growth mode. The role will develop and lead 360 acquisition plans that lead to growth of new customers via online and offline marketing campaigns. You'll lead the planning and execution of acquisition marketing, acquisition strategy development and management, campaign execution and optimisation, to support client business objectives. Being responsible for developing tactical and strategic customer acquisition plans, executed through traditional media, performance media, agency delivery and media operations, your analytical approach and passion for driving performance improvements will be put to great use here. The Job... Reporting into the Senior Director of Media Acquisition & Planning, you'll work alongside 4 colleagues, each looking after your own client region. You'll be responsible for: - Partnering with client marketing and commercial teams to create effective acquisition strategies and plans that deliver on KPIs and goals. - Implementing and managing both online and offline marketing programs that deliver on customer acquisition targets and ROAS. - Building strategies and tactics: implementing optimisation and measurement of consumer. - Leading cross-functional acquisition channels and media input, deliverables, timelines, and communicating progress and issues. - Managing the acquisition and media marketing budgets and planning across marketing channels in conjunction with client marketing teams. - Monitoring and controlling all costs that are associated with business-wide media campaigns, initiatives, and pilot projects. - Working with key cross-functional stakeholders defining the requirements for the region’s digital acquisition marketing technology to maximise marketing performance and profitably. - Implementing tracking and monitoring of performance against the business’s overall goals and objectives. - Providing weekly/monthly/quarterly/annual forecasts for all channels, brands and regions. - Monitoring and optimising ROI performance, and communicating results and recommendations to the Senior Director of Acquisition Planning and Media, clients, and key stakeholders. - Testing, optimising, and scaling channels for growth efficiency. - Leading efforts in your region for the use of data-driven methodology, analysis, and measurement, in order to improve the effectiveness of all acquisition marketing channels. - Using a partnering mindset to support clients and stakeholders in order to define strategic objectives, marketing budgets, and success metrics. - Creating tactical execution plans for each marketing channel to achieving program/campaign and commercial objectives. - Leading the regional AQ marketing planning by partnering with other acquisition marketing areas including, Affiliates, SEO, Social Media and Innovation to build robust 360 plans. About You... You'll be a high performing customer acquisition marketing specialist, with skills across digital marketing and more traditional, offline, methods of customer acquisition.   Here's some of the key experience you'll need to demonstrate: - 10 + years experience in driving customer acquisition across marketing channels such as TV, OOH, Radio, PPC, Display, Paid Search, Paid Social, and Retargeting. - A strong history in driving growth with innovative demand generation and prospecting campaigns. - Extensive experience working with ad-serving platforms and digital monitoring tools as well as with offline marketing tools and strategies. - Proven and successful experience of building and executing direct and digital marketing campaigns for a business in a highly competitive and complex business environment. - High familiarity with social acquisition channels, inclusive of YouTube, Facebook, Twitter, amongst others. - Highly analytical and data driven with proficiency in A/B testing. - The ability to track and report on key metrics that measure performance in programs and campaigns inclusive of traffic, revenue, conversions, and ROI. - Strong communication skills with the ability to work comfortably on multiple concurrent projects. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sectors, and for an experienced online and offline media acquisition planner / media acquisition strategist, this represents a great opportunity to think outside of the box and get involved in the types of projects you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Remote Contract Position   The Background We are partnered with an innovative B2B provider who provide sports betting content and management. From events and player analytics to odds compiling and game modelling, They offer a diverse array of services. Their technology experts support clients'​ success by providing technical analysis, tailored strategies and solutions, as well as providing exciting customer-facing user experiences. The BI Analyst plays a key role in the Product BI team, the team will be the go-to resource for complex data analysis and insight. You will be responsible for leading projects and conducting in-depth analysis to identify trends and insights to drive business decisions. You will develop best practices for data analysis ensure that all analysis is actionable. You will work closely with the Product teams to grow their business by answering pressing business questions, optimising content and adjusting strategy. You… In order to be a successful BI Analyst you will have… Experience in analytics / Data Science / Business Analysis experience. Previous in the online Gaming Industry Systems experience would include SQL and Tableau. Skills in analyzing and interpreting numerical data, and in reasoning and problem solving through mathematical processes. Strong critical thinking skills and attention to detail. Be proficient in the use of spreadsheets, databases, and other applications of technology   Responsibilities Utilize data to make actionable recommendations at all levels. Help identify the business data needed to produce the most useful insights and future analytics. Communicate insights and recommendations effectively to the broader team. Prepare analytical reports regarding the operations on a weekly/monthly basis and as requested Determines measures, baselines, tolerances, and normal variability for KPIs. Able to articulate these concepts and parameters for data presented. Recommend and design local testing efforts within the business focused on improving KPI performance, ensuring that the relevant framework is in place for effective analysis of the test data. Support the KPI target-setting process to ensure they are effectively aligned with achieving the businesses’ overall objectives. Provides consultative support and training on interpreting data and using reporting tools. Recommend and participate in process improvement initiatives. Process ad-hoc requests for data that is not readily available in existing reports. Contribute to data dictionary, standards, training, and ongoing updates If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Mo on 07450706731

Senior Systems Administrator, Call Center Operations   San Jose (Hybrid 3 days a week in office)   We have partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Senior Systems Administrator, Call Center Operations to join their growing global team.     The Senior Systems Administrator, Call Center Operations will be responsible for the support and maintenance of contact center related applications, in addition to the implementation of new solutions.     Responsibilities   Provide tier 3 support for supported applications and platforms and when required in collaboration with experts in other tier 3 teams or vendors Administer / Support / Maintain / Troubleshoot solutions Be a subject matter expert on server products or platforms Understand and clarify business or technical problems raised by stakeholders Work with internal and external providers, consultants, and vendors to determine the most cost-effective solutions satisfying the requirements and the constraints Participate in identification, design, evaluation, and estimation of solutions Deploy new and retire legacy solutions Create standard operating procedures and implement best practices improvements Document for various audiences, at the multiple levels of the processes, to support availability and suitability Participate in an on-call support rotation to provide technical support and work outside normal business hours as required Transfer of knowledge to junior and intermediate team members     Qualifications   4+ years of experience as a system administrator managing either a Contact Center, ACD call center, Voice platforms, Chat solutions, CRM, ERP or similar platform with 100+ concurrent users 4+ years of experience as Windows/Linux or Network administrator with 100+ concurrent users Experience supporting high volume, public facing web applications with an emphasis on high availability, redundancy, and security Experience administering multiuser, mission critical and high availability servers that operate 24x7 Experience with contact center or customer service solutions Experience with products from Alvaria, Aspect, Noble Systems such as Unified IP, CXP, Prophecy, WFM , etc would be an asset Experience managing or supporting chatbots, NLU, NLP or AI would be an asset Understanding of networking/interconnectivity concepts, protocols, devices and related toolsets e.g. VLANs, ACLs, TCP/IP, IPSEC, Proxies, Reverse Proxies, (S)RTP, SIP, IAX, AJP, HTTP(S), SOAP, REST API, SMTP, SDN, nmap, tcpdump, wireshark, curl, telnet Understanding of common enterprise application stack components, how they interact, how to navigate in the layers and the related toolsets e.g. Hardware, Virtualization, OSes, Application Servers, Applications, Dependencies, Databases, Storage, Monitoring, Automation Understanding of identity management, authentication and authorization e.g. LDAP(S), AD, Kerberos, ADFS, SAML, oAuth, ADAM Understanding of scripting or code would be an asset e.g. Powershell, Bash, Python, Javascript, Java, C#, PHP, SQL Needs to be proactive, responsive, and accountable. Excellent written and verbal communication in English Able to multi-task and deal with high pressure and fast changing environments This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional time off, and a training sponsorship program.  If this sounds like the ideal position for you then apply today with an English version of your CV.     Kellie #LI-KB1

Junior Designer Manchester / Trafford Park £25k - £29k 23 days holiday plus birthday off / Discretionary annual bonus / Free onsite parking / Fully stocked office / Company events The Junior Designer will be joining a Global, market leading company with multiple brands under its care. With a small, in-house creative team the Junior Designer will be responsible for working across a range of design and artworking projects, from poster designs and marketing material through to email and social media campaigns.  You will be responsible for upholding the brand guidelines for each project, sometimes working to them strictly and sometimes adding your own creativity into the projects.  Based onsite in the HQ office in Trafford park 5 days a week, they offer a range of benefits such as onsite free parking, annual bonuses (discretionary) and company events.  The Junior Designer will: Interpret design briefs, determine requirements and beautifully execute artwork within the wider design team Create artworks for packaging, print & technical data documents Conceptualise ideas and visuals based on requirements and deliverables Provide creative input and contribute in strategy meetings Prepare and present drafts and ideas from inception through to delivery Work within brand guidelines, maintaining and upholding the companies corporate image Creating, updating, and managing artwork libraries and archives, providing access to digital assets as required, and editing visuals as needed for future projects This is a duel role across design (conceptual) and Artworking, so a good understanding of setting up documents ready fro print is essential. You'll also have the opportunity to work on wider creative work. If this sounds like an ideal role for you, then apply with an up to date CV and portfolio asap.  Dave #LI-DO1

Digital Designer (UX / UI) Manchester / Hybrid £45,000 Design Agency / Multiple Clients / Remote working opportunities / National campaigns / Responsive web design / Career Progression / 31 Days Holiday (inc bank holidays) / Big, international clients & brands The Digital Designer will be joining a highly creative design and marketing agency who boast an impressive array of international and house hold brands. Working across a range of creative and digital campaigns, the Digital Designer will be responsible for creating digital solutions for these brands across a range of requirements, with a good lean towards the UX and UI of the project, having the end user journey in mind through out the process.  Creating digital solutions from email campaigns to full web designs and apps, this is a chance to work on some really notable brands. Whilst there's not a direct requirement for development knowledge, if you've got an understanding of HTML and CSS, that would be beneficial, there are development teams in place to take on the build of the digital assets though and you'd work closely with this team. Rather than simply telling their designers how to work, they allow the creativity to come to light itself and utilise each person unique skills, so if you have other abilities such as motion design or animation, these are skills they're open to utilising.  Requirements for the Digital Designer: - Design a range of digital solutions across web, apps and platforms - Work in collaboration with the client services team to produce high level work inline with the brands brief - Keep user journeys in mind when creating digital solutions, utilising knowledge of UX and UI - Working on wireframes, user mapping and user journeys to final User interfaces - Work as part of a creative, digital team to uphold the agencies reputation for high quality work - Act as a brand ambassador for clients and brands the agency partners with This is a great opportunity to work with one of Manchester best and progressive agencies. If it sounds ideal for you and you have agency level experience working with multiple brands and a portfolio of digital design solutions for a range of platforms, then apply asap. Dave #LI-DO1

Account Manager Digital Creative & Marketing Agency Manchester / Hybrid working £40,000   Design Agency / Multiple Clients / Remote working opportunities / National campaigns / Responsive web design / Career Progression / 31 Days Holiday (inc bank holidays) / Big Brands   The Account Manager will be joining a small but highly collaborative creative, marketing agency working across a range of big, international clients. Working alongside the creative team, the Account Manager will be responsible for the agencies client relationships and will be part of a client service offering and team, building upon existing relationships as well as developing new ones.  The agency prides itself on its relationships with its clients, the work it creates and ultimately the team culture its been able to build. With a broad range of skill sets internally from creative, design, digital and UX, no two days are the same at this agency. Based in Manchester's creative hub, the Sharp Project, they offer a mixture of onsite office work and remote days each week, which can flex either way project dependant.  Responsibilities of the Account Manager include:  - Building, developing and fostering relations with the agencies existing and new clients - Working alongside other team such as Creative to ensure timely responses to briefs - Being the go between for creative and the client - Understanding what the client is trying to achieve and if needed, educating on better ways of achieving goals - Involvement in planning and strategy - Confident with pitching / ideation stages and driving new business with prospective clients This is a great opportunity to join an agency that is in a growth faze, a chance to work on some highly reputable client sand brands with big impact. If you feel you have what's required and relish a challenge, then apply with an up to date CV asap. Dave #LI-DO1

Social Media and Events Co-ordinator 28-30k + bonus Wigan WN5 0LP Hybrid role, two annual bonuses (Christmas and year end), amazing pension (up to 150% employer copntribution), focus on personal development, free parking. Social Media and Events Co-ordinator role with a focus on B2C & B2B social campaigns across a range of social media platforms, and responsibility for organising tradeshows and product launches. Market leading home and building improvements product company, operating UK and US. Very high retention rates due to brilliant company culture. Working closely with the Marketing Manager and Marketing Exec, the Social Media Exec will be involved in: Effectively deliver the social media marketing plan for all company brands using social media platforms (Instagram, Facebook, Twitter, TikTok). Creating digital marketing content for use across social media platforms for the range of company brands, with the intention of growing followers and engagement Help organise and deliver exciting and innovative marketing activities, events and exhibitions. Experience using social media management platforms to post and schedule content to a range of social media channels. Support the Sales Team with planning and promotion when attending branch trade days. Attend off-site events and exhibitions to capture marketing content for social media channels. Work with the marketing team to create a digital marketing plan for social media. Knowledge of marketing trends and best practices. Support the development of sales and marketing materials e.g. case studies presentations, profiles. Provide assistance on a range of marketing duties as required. Filming and editing mini-series for Instagram Reels and TikTok. Ensuring social media posts interactions are replied to. Taking and editing product and completed project images. Contribute ideas to marketing campaigns and marketing planning. Any other duties that may be asked of you to enable a smooth running of the business. The Social Media Exec may currently be in a similar role but looking for more autonomy / responsibility, a better working culture, and / or more opportunity to develop; the ideal candidates would come with the following: - A Marketing or Social media qualification - 2 or more years experience in a Social Media or Marketing focussed role (B2B or B2C) - Experience working across a range of social platforms - Confident communicator, comfortable interacting with team mates, stakeholders, and end users - The ability to absorb information and turn it in to engaging content appropriate for the platform - Well organised, and excellelent written and verbal communication skills - Experience with Creative appliations such as Adobe Creative Cloud, video editing platforms and MS Office highly desireable - Driving license The Social Media and Events Co-ordinator will be joining a large, industry leading, building improvement product manufacturer, that was established over 30 years ago, and that boasts impressively high staff retention rates. Excellent people focussed employer. This is a great place to work and to build your skill set. This role will see you out on the road quite frequently, mainly local, sourcing content from projects and customers, so a driving license is essential. Free parking on-site. Amazing pension, and work from home 1 day per week. This role is live and of high priority, please apply with your CV asap.   Andy #LI-AC1  

Graphic Designer £24-26K Lytham, St Annes - 5 days onsite  The Graphic Designer will integrate into an experienced in-house team within a company specialising in designing, crafting, and generating assets for a wide variety of products, spanning from packaging to point-of-sale materials, brochures, and posters. Situated full-time at the Lytham St Annes site, this compact yet collaborative team is committed to creating products distributed globally. Under the guidance of the Head of Design, you will collaborate with key personnel to: -Develop traditional offline design materials for all brands, encompassing marketing literature, campaign support materials (such as brochures, presentations, exhibition graphics, and advertisements). -Ensure adherence to the correct process for artwork requests, ensuring thoroughness for every request of marketing literature or label artwork. -Maintain a consistently high standard of work, meeting deadlines, aligning with brand guidelines, and gaining approval from the Head of Design. -Edit or create print-ready artwork using predominantly Adobe software on an Apple Mac platform, ensuring accuracy and adherence to brand guidelines. -Support online activities as necessary. -Maintain accurate and up-to-date copies and electronic records. -Coordinate with external agencies and suppliers to effectively implement new marketing initiatives. The ideal candidate will possess: -Minimum of 3 years' experience in a similar role. -Proficiency in industry-standard design software such as InDesign, Photoshop, and Illustrator, with excellent familiarity with Microsoft PowerPoint.  -Experience in digital and 3D applications is advantageous but not mandatory. -Exceptional attention to detail. -Strong interpersonal and communication skills. -Excellent organisational abilities. -Confidence in presenting and explaining ideas to stakeholders. -Ability to thrive in a fast-paced, dynamic, and creative environment. -Practicality and a proactive approach to work. Benefits: -Flexi hours -Private Healthcare -Profit share bonus  -Free Parking -Subsidised Canteen -Free Gym  -Retail Discounts -30 days holidays (inc bank hols) This exciting opportunity awaits a Graphic Designer ready to advance their career. You'll have the opportunity to engage in diverse design projects and product developments. The client is offering a salary of up to £26k, if you believe this opportunity matches your aspirations, please apply with your updated CV and portfolio. #LI-GH1

Freelance Creative Producer Manchester  Hybrid  Are you a skilled freelance producer with a flair for creating immersive experiences and activating brands in innovative ways? My client is looking for a producer to take charge of exciting projects that push the boundaries of event production. Key Responsibilities: -Conceptualise, plan, and execute experiential activations and events that captivate audiences and elevate brand presence. -Collaborate with clients, vendors, and internal teams to ensure seamless execution of projects from conception to completion. -Manage budgets, timelines, and logistics with precision to deliver exceptional results on time and within scope. Requirements: -Proven experience as a freelance producer specialising in events, experiential marketing, and brand activations. -Strong creative vision and the ability to translate concepts into actionable plans. -Excellent communication, organisation, and problem-solving skills. -Flexibility to adapt to fast-paced environments and tight deadlines. -Passion for innovation and a keen eye for emerging trends in the experiential marketing landscape. -If you have had experience in retail activations, you will also be considered. You will also be required to go onsite for this role and is looking to start Monday 11th March. Apply now with your CV and portfolio showcasing your expertise in event, experiential, and activation production.

Projects Director / Client Services - Maternity cover 55-60k Manchester  M4   Maternity cover role / Flexible working; options for how this could work, fixed term contract, freelance, part time /  Creative offices in Ancoats; Creative / Branding Agency Working closely with the agencies partners, the Projects Director will be responsible for: - Handling day-to-day client liaison across all creative projects and develop client relationships to increase existing business – you’ll command the respect of a senior client and be able to put an arm around a nervous junior. - Managing projects and workflow through the business, including: scheduling work with the creative team, booking freelancers and managing external suppliers. Experience of managing projects involving production in a wide range of mediums is important eg film, print, digital. - Quoting, budget management and forecasting across all clients and projects. - Building a traffic and account management team to deal with additional workload as the business grows. - Getting involved in aspects of the agency's business development activity and pitching, working alongside the partners. Experience in tendering would also be advantageous. - Developing the agencies service offer in an entrepreneurial and innovative way. - Working with the two partners on the overall direction and management of the business.   The Projects Director will typically come from an accounts / client services background, perhaps as Senior Account Director with experience of full project management life cycle. The ideal candidate would come with the most if not all of the following: - Organised with great attention to detail, capable of instilling processes in the business. - Personable and fun to work with – both for clients and our people. - Able to motivate the team around you. - Capable of juggling multiple projects and remaining calm under pressure. - A doer. They're a small business where everyone has to muck in. They are looking for someone who can operate at a senior level but who is also willing to get their hands dirty and support others within the business as required. - Experienced – you’ll be someone who can come in and make an immediate impact in the business. - Passionate about upholding the agencies high standards of strategy and creativity. - Entrepreneurial – you’ll spot opportunities for the agency and their clients, then make them happen. - Likely to have worked within a top brand, design, advertising or innovation agency. The Projects Director will be joining a growing agency who are looking for someone to play a key role in the development of the business. They're building a company that partners with leaders to build brands that take powerful positions in the world. You’ll work closely alongside the two Partners as they develop positions strategically and creatively, but the crux of your role will be to lead and manage the explosion of the agencies client’s brands across branding, culture, customer experience and marketing communications. You’ll be comfortable with leading projects spanning a range of creative disciplines, with the capability to put together and manage teams to deliver them. - Flexible working - Creative offices based in Ancoats - Profit sharing and equity options (to be discussed) - Other benefits can be discussed / negotiated for the individual, flexible with package   This is a Maternity cover role, between 9 and 12 months, but the agency are open to discussing how best to work this. If a part time situation works better for you or perhaps freelance, likewise a fixed terms full time contract. The right person is more important to them then how the process works.  If this sounds like it could be of interest then apply with an up to date CV.

Creative Copywriter Cheadle, Manchester  £30k The Creative Copywriter will be joining a well established non-profit charity that are driven to help with global issues such as poverty, social injustice and natural disasters. Working within the Design and Creative team, the Creative Copywriter will be responsible for creating engaging copy across a variety of mediums and channels from social media campaigns, to fundraising events and report writing.  The Creative Copywriters would need to understand tone of voice and reference to the subject matter, whether that be cultural references or audience engagement to produce thought provoking and enticing copy across online and offline content.  Working closely with the Designer Designer, the Creative Copywriter will:  - Produce copy and content across a range of platforms and mediums  - Work within the charity's brand guidelines to ensure continuity  - Take stakeholder feedback and amend accordingly if appropriate  - Translate stakeholder briefs into creatively written solutions  - Work with the creative team to help deliver projects on time and on brand  - Have the ability to manage own projects and workflows  - Pitch ideas to the team and stakeholders  - Write across both long form and short form copy, brief dependant   Desirable skills:  - Degree in writing, English or Journalism   - Perfect written and spoken English, Additional languages such as Arabic or Urdu would be beneficial  - 3+ years in similar role  - Mastery of MS Office Suite If this sounds like and ideal role then don't hesitate to apply. The role will be based in the Charity's office in Cheadle for 5 days a week, Monday - Friday 9am - 5pm.

Surface Pattern Designer Speke / Liverpool Up to £37k   The Surface Pattern Designer will be joining an established and creative brand who’ve revolutionised their products and market over the past couple of years. Based in their creative offices in Speke, South Liverpool 5 days a week, the Surface Pattern Designer will have the chance to work across an incredibly diverse spectrum of products, from textiles to hard decorative products, gifting , paper and garden. This role would suit a creative designer overflowing with ideas and keen to work in a fast paced department, a quick turnaround is key but it’s a collaborative and highly creative team. The Surface Pattern Designer will have a strong commercial eye and natural flair for colour. It is essential that they demonstrate strong illustrating skills and that they are a skilled pattern designer. Understand Homeware trends, Can work at pace, works well in a team environment and are able to confidently communicate & share ideas.   Skills and Experience required: - Excellent working knowledge of Adobe illustrator & Photoshop are essential - Have a highly diverse & creative portfolio showcasing multiple styles - Confidence in communicating your ideas - 4 + years experience working as a designer within similar sector - Passionate about creative and design   If this sounds like an ideal role for you then don’t hesitate to apply with an up to date CV and portfolio of work.      

Digital Product Owner £50k - £60k Fully Remote (UK - Northwest Based)   Established Digital Agency / Fully Remote /  national clients / supportive culture / UX & UI focussed / omni-channel web / Team socials and regular meet ups   The Digital Product Owner will be part of an established team who build innovative websites, digital products and applications for enterprise clients, creative customer-centric online experiences.  The projects range from the development of best-in-class websites, to the development of bespoke inventory management systems and customer portals. Working across UX and Design through to strategy, development, engineering and CRO.    The Digital Product Owner will: - Take responsibility for ideation, strategy and success of client products and able to imagine what "best in class" would look like - Be in the vital role of advising and interfacing with clients to understand their objectives and work with them to deliver a project that meets their needs. - Be involved from the earliest engagements, you will assist with scoping and planning to agree features and UI that will ensure a delightful user experience, culminating in a scope of work with detailed cost and time estimates. - You will continue to be involved in liaising with the client to ensure smooth delivery, manage changes in requirements and plan future road maps.   You will need to have: - An understanding of the commercial objectives of digital projects. - The ability to facilitate conversations to enhance products and finding solutions that both optimise user experience and organisational ROI. - Ability to estimate the cost of digital project, including design, development, devops and maintenance. - Strong communication skills, including the ability to clearly articulate the commercial and delivery timescale implications of design choices. - An understanding of modern software development standards, methodologies and best practices, including CI/CD, micro services, automated testing, W3C and PageSpeed. - Experience in delivery of both Agile and fixed cost projects - Ability to facilitate User Research.   This is a fantastic opportunity to join an innovative and thought provoking digital agency at the forefront of digital solutions for enterprise businesses. They are fully remote, with staff members spread across the UK, giving you the choice of working from where ever makes you happiest! They do engage regularly in person with meeting spaces allowing for face to face interactivity as a team as well as big team socials a couple of times a year.    With a salary of up to £60k for the right person, this is a unique and no doubt popular opportunity, so don’t hesitate to apply with an up to date CV if you feel it could be the right position for you.  

Freelance Content Editor Manchester Hybrid I am seeking a Content Editor to assist a clients Content Team in the creation and dissemination of digital marketing and communication materials. The goal is to elevate the international standing of a prestigious university and draw students from around the world to become part of our academic community. Your role will be pivotal in conveying the breadth, influence, and uniqueness of the clients endeavours spanning research, education, and social responsibility. Primary Roles, Responsibilities, and Tasks: - Offering support for website content editing using the T4 CMS platform. -Construct, populate, and implement updates to web pages, ensuring their relevance and accuracy. -Craft captivating and imaginative editorial content for various media, both online and offline, encompassing webpages, case studies, posters, and more. -Provide support for the creation of materials, including webpages, publications, and presentations. This entails gathering content, editing, proofreading, and collaborating with content contributors and designers. -Guarantee that all written content aligns with the university's established style and tone of voice guidelines. -Assist with the day-to-day operational administration, encompassing the coordination of meetings, the recording of minutes, and the efficient handling of a diverse array of inquiries and requests, through in-person interaction, phone, Zoom, Teams, or email correspondence. -Maintain a comprehensive view of project progress, meticulously recording pending tasks, and diligently following up to ensure their completion. -Consistently adhere to the university's policies and procedures, particularly those related to equal opportunities, health and safety, and other relevant guidelines pertinent to the role. Required Qualifications and Skills: -Competent IT skills, particularly in web content management systems, preferably T4. - Proven experience in writing and editing marketing materials, both in print and online, with exceptional copywriting and proofreading abilities. -Proficiency in managing content on complex websites, including knowledge of information architecture and user experience. -A demonstrated track record in editorial work and and adherence tone of voice guidelines. This position is looking to start 5th February for a month. If you are interested and available, please apply with an up to date CV & relevant examples.