Sports Trader – ROW team St Julian’s, Malta – Hybrid Permanent €30,000 - €40,000 p/a plus a bonus of up to 40%   The Background We are partnered with an innovative iGaming consultancy based in Malta. They are looking for an Esports Trader to join their team and operate betting for a variety of Sports including MMA, Cricket, Golf, Ice Hockey, Tennis and Motorsports. You will adjust odds and lines in accordance with the global trading policy and analyse varies sources of information to make sure the offering is correct whilst collaborating closely with other teams and helping to mitigate risk.   The client offers a package that includes private medical insurance, company socials and teambuilding activities and additional flexible benefits.   Please note that this role will involve shift basis. The role will include weekday and weekend work and will mainly be starting at 8 or 9am but will potentially include afternoon starts. You will be working on a hybrid model but during the training process will be on site full time for training   You… In order to be a successful Euro Trader you will have… Extensive knowledge and enthusiasm for Sports betting processes Mathematical background with previous experience in a similar role in Esports or sports trading Knowledge of trading markets and industry trends Analytical mindset and knowledgeable in data and mathematics Excellent communication and teamworking skills If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1

Systems Engineer   Halifax, NS Canada     We have partnered with a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions who are seeking an experienced Systems Engineer to join their growing team.   As a System Engineer, you will be responsible for Tier 2 level support for global IT infrastructure platforms and applications. You will work with a wide variety of the latest best-in-class technologies. You thrive in a fast-paced, dynamic environment. The position focuses on infrastructure operations support and system availability.   What you’ll do:   Perform Tier 2 troubleshooting on a wide range of incidents, including web services, platforms, infrastructure, network, security, and telecomm and applications. Provide technical guidance and assistance to Incident Coordinators. Collaborate closely with or escalate issues to Tier 3 groups such as System Administrators, Networks, DevOps, Development Engineers, etc. Create and maintain SOPs (Standard Operating Procedures). Execute or assist with production changes (deployments, etc.). Identify potential system problems and escalate to internal or external teams for resolution. Continuously develop and improve technical aptitude and service knowledge, skills, and abilities. Participate in special projects as required. Monitor infrastructure alerts across platforms and alert types; take appropriate action following production support protocols. Participate in incident chats, bridges, and crisis management events; take direction from the Incident Manager on duty.   What you’ll bring:   3+ years of similar experience in a corporate Enterprise IT organization, preferably global. Excellent English communication skills (verbal and written). Strong Unix proficiency, ideally with Linux administration. Experience with scripting support, design, and implementation (Python and shell/bash scripting). Exceptional troubleshooting skills on Linux/Unix and MS Windows Server (2012, 2016). Strong understanding of networking including TCP/IP, routing, LAN, and WAN. High level of personal and professional accountability. Highly motivated with a strong sense of ownership. Ability to work independently; highly detail-oriented. Quick adaptability to changing organizational needs (“fast learner”). BS in Computer Science, technical certificate, or similar training/certification. Ability to work on rotational shifts, including weekends and outside typical business hours. Strong knowledge of virtualization technologies such as OpenStack and VMware ESX server setup/administration.   Nice to have:   Experience providing remote support for end users and systems. Experience with applications based on Java, JEE, MSSQL, MySQL. ITIL® Foundation certification. Technical certifications such as RHCE, RHCA, CCNA, MCSA, MCSE. Nice to have ISO 27000 experience   This is a fantastic opportunity to join a growing team based in Halifax!   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

  SME Systems Engineer Halifax, NS Canada   We have partnered with a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions who are seeking an experienced SME Systems Engineer to join their growing team. As a SME Systems Engineer, you are armed with plenty of recent system experience, you’ll be well-versed in:   Develop high quality, maintainable, and scalable solutions/documentation. Own analysis, design and delivery of end-to-end procedures. Take ownership of automation projects over the different environments Investigate new tools/technologies/ideas to promote further improvement of the system Promote and enforce best practices, existing development guidelines and continuous improvements. version control systems (Git.)   What you’ll do:   Work on both server-side and client-side system operations. Analyse current technology utilized within the company. Interact with Business Analysts and other key stakeholders to identify potential processes to be automated/designed across the enterprise of portfolio companies. Gather information from specialized teams and design Standards Operational Procedures for System engineers to follow. Ensure the information is spread among the service management team. Mentor and train others system engineers on the subject matter expertise. Write, maintain and document the information regarding the area. Work closely with Technical Leads, Architects and Software developers to make our procedures accurate. Automate and Coordinate automation projects for Standards Operational Procedures with the System engineer team. Execute and coordinate production changes and procedure. Be able to follow ITIL methodology.   What you’ll bring:   3+ years of system engineer experience. Excellent English verbal and written communication skills. Extensive experience with System/Networking Monitoring. Experience with Scripting (Python, Bash, PowerShell,) Unix proficiency, ideally with Linux (Admin).  Script support, design, and implementation. Knowledge of virtualization; open stack, and VMWare ESX server setup/administration. Agile methodology exposed. Proactivity as a key skill to always find ways to improve process, procedures and solutions. Demonstrating DevOps best practices and high standards to improve IT’s efficiency. Continuous integrations tools. Excellent problem solving skills with a research mind-set and delivery-focused Willingness to learn and use new implementations and system tools Knowledge and understanding of TSDB Systems: InfluxDB/Grafana. Intermediate to advanced networking knowledge and architecture is an asset. Autonomy, attention to detail, organization, and adaptability to changes. Willingness to work outside your area of expertise   Nice to have:   ITIL® Foundation certification. Experience with Python, Ansible, AWX Experience with Docker, Kubernetes and continuous delivery Experience in geographically spread technology support organization. Bachelor’s degree in Computer Science, IT or related field. Experience following scrum Methodology Knowledge or Experience with ISO 27000   This is a fantastic opportunity to join a growing team based in Halifax!   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

Cloud & Web Optimization Engineer   Halifax, NS Canada   We have partnered with a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions who are seeking an experienced Cloud & Web Optimization Engineer to join their growing team.   We are looking for a skilled Cloud & Web Optimization Engineer to drive the Web Performance and CDN Management capabilities for a portfolio of clients operating in highly demanding, large-scale online environments.   This role will be instrumental in managing and optimizing Content Delivery Networks (CDNs), analysing web performance end-to-end, and operationally maintaining domain availability and routing configurations to ensure best-in-class user experience and service uptime.   You will work closely with cross-functional teams — software engineers, systems administrators, and business stakeholders — to identify bottlenecks, optimize performance across the full stack, and enhance the reliability of web applications and infrastructure. A strong background in Cloudflare CDN configuration, management, and workers is essential.   What you’ll do: CDN Management & Optimization Manage, configure, and optimize global Content Delivery Networks (CDNs), with a strong focus on Cloudflare including setup, rule configuration, caching strategies, Workers, etc. Monitor and optimize Cloudflare Workers and edge functions for performance, scalability, and security. Support operational activities involving domain routing, DNS changes, SSL/TLS configurations, and availability monitoring. Lead continuous improvement efforts for CDN performance. Web Performance Management Conduct performance analysis from the browser to the application layer, identifying areas for optimization in the CDN, and application stack. Build and maintain an end-to-end performance monitoring and alerting ecosystem, integrating RUM, synthetic monitoring, and domain availability tools. Investigate and resolve performance deviations, collaborating with technical teams to implement corrective actions and improvements. Define and maintain core web vitals thresholds and operational response plans for performance incidents. Advice in web performance best practices to improve web performance. Reporting & Stakeholder Engagement & Applications Provide regular reports on performance metrics, CDN health, and optimization progress. Communicate technical performance insights and recommendations to both technical and non-technical stakeholders. Support application and infrastructure teams by providing actionable feedback on architecture, caching, and delivery improvements. Provide support and guidance in alternative approaches to router web traffic.   What you’ll bring:   Proven experience managing and optimizing CDN platforms, especially Cloudflare (Workers, Page Rules, Cache Rules, DNS,  etc.). Experience supporting applications that monitor and operationally manage domain availability and routing. Strong understanding of DNS, HTTP, HTTP/2, HTTP/3, QUIC, and SSL/TLS protocols. Demonstrated ability to optimize web stack components such as Nginx, Apache, caching layers (e.g., Varnish), Brotli/Gzip compression, and edge configurations. Experience in web performance monitoring and analysis tools such as WebPageTest, RUM, Synthetic Monitoring, and Flamegraphs. Familiarity with Cloud monitoring and logging (e.g., Prometheus, Grafana, Jaeger, OpenTelemetry). Experience working with load balancers (on-prem and cloud-based) and optimizing global web delivery for high-traffic transactional sites. Proficiency with version control (GIT) and infrastructure automation for performance configurations. Knowledge of web optimization best practices for images, JavaScript, and front-end performance. Understanding of networking fundamentals, application delivery, and web security principles. Exposure to CMS platforms (e.g., WordPress) and search/SEO performance metrics. Excellent analytical and problem-solving skills, able to work well under pressure and manage multiple priorities. Strong communication, interpersonal, and collaboration skills. Fluent in English. Desirable: Experience with Bash, Linux, containers, Kubernetes, and Public Cloud Providers (AWS, GCP, Azure).   Preferred Experience   Direct operational management of Cloudflare CDN configurations across multiple domains or client environments. Hands-on experience creating and deploying Cloudflare Workers or equivalent edge logic. Proven track record of improving Core Web Vitals and reducing Time to First Byte (TTFB) or Largest Contentful Paint (LCP) across distributed systems. Experience integrating automated domain health monitoring with operational routing or DNS failover mechanisms.   This is a fantastic opportunity to join a growing team based in Halifax!   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

Site Reliability Engineer Halifax   Our client a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions is looking for a Site Reliability Engineer Engineer. As a Site Reliability Engineer (SRE), you will be responsible for ensuring the reliability, availability, and performance of our mission-critical applications and systems. You will be part of a team that bridges the gap between development and operations, leveraging your deep technical expertise and problem-solving skills to implement best practices in infrastructure automation, monitoring, scaling, and incident response. As member of the team you will mentor and guide more junior SREs, work with cross-functional teams, and drive improvements to systems and processes. A passion for building highly resilient, scalable, and efficient systems is key to success in this role. The SRE will play a key role helping Team Leads and Senior SRE to cover the gap between the organization as a customer and the team as a Service Provider. Is expected from the SRE being able to lead/mentor/inspire people while can deliver superb technical knowledge to troubleshoot or improve systems.   Responsibilities Reliability & Availability: Maintain and improve system reliability, uptime, and performance across production environments. Set and track service-level objectives (SLOs), service-level indicators (SLIs), and service-level agreements (SLAs). Drive improvements in incident response processes, ensuring systems are fault-tolerant and highly available. Automation & Infrastructure: Design, implement, and maintain automation tools to deploy and manage infrastructure at scale. Collaborate with software engineering teams to integrate reliability practices into CI/CD pipelines. Improve the scalability, resilience, and efficiency of cloud infrastructure. Monitoring & Observability: Implement and maintain monitoring systems and alerts to ensure proactive identification of issues. Define key performance metrics and implement logging, monitoring, and alerting solutions across all services and platforms. Incident Management & Root Cause Analysis: Lead and participate in incident response efforts, performing root cause analysis and post-mortems to prevent recurrence. Champion a culture of blameless post-mortems and continuously improve incident response playbooks. Mentorship & Collaboration: Provide technical leadership and mentorship to junior SREs and other team members. Work closely with engineering teams to ensure reliability is a key consideration in application design and development. Foster a culture of collaboration between development, operations, and SRE teams to ensure continuous improvement in service reliability. Continuous Improvement: Advocate for and implement changes to improve performance, reduce toil, and optimize resource utilization. Drive the evolution of operational tooling and processes to enhance the quality of service provided to customers.   Qualifications   7+ year’s experience working as a Site Reliability Engineer is required. Infrastructure Automation & Configuration Management: Proficiency in infrastructure-as-code (IaC) and automation tools such as Terraform, Ansible, AWX. Knowledge of KVM Hypervisor Experience with containerization technologies like Docker and Kubernetes. Knowledge of cloud platforms such as AWS (specially S3), Google Cloud, or Azure is a plus. Monitoring & Observability: Hands-on experience with monitoring tools such as Zabbux, Prometheus, Grafana, , etc. Strong understanding of logging and tracing technologies (e.g., ELK stack, Fluentd, OpenTelemetry). Experience with Redis, RabbitMQ Distributed Systems & Networking: Solid understanding of distributed system design principles (CAP theorem, eventual consistency, etc.). Familiarity with network protocols and debugging tools (e.g., TCP/IP, HTTP/HTTPS, DNS, SMTP, load balancing). Solid knowledge of HTTP/HTTPS related services like Apache WebServer, HAProxy, Proxies HTTP/HTTPS and Mail services (PostFix, StrongMail) Familiarity with distributed concepts like GEO DNS, CLB (Cloud Load Balancing), etc. Deep knowledge of operational security (Service hardening, WAF, Honeypots, SIEMs) Mastering IPv4 fundamentals (including basic knowledge of routing protocols like BGP and OSPF). IPv6 experience is a plus Incident Management & Root Cause Analysis: Proven ability to lead post-incident reviews and write detailed post-mortems. Experience with incident management tools. CI/CD & DevOps Practices: Experience with CI/CD tools (e.g., Jenkins, GitLab, GitHub) and implementing continuous integration pipelines. Understanding of DevOps practices for automation, testing, and deployment in production environments. Basic knowledge of DevSecOps practices Scripting & Programming: Proficiency in scripting languages such as Python, Go, or Bash. Familiarity with at least one systems-level programming language (e.g., C++, Rust) is a plus. Performance Tuning & Optimization: Ability to analyze and improve the performance of complex and potentially distributed systems (CPU, memory, I/O, bandwidth). Familiarity with profiling tools and techniques for identifying bottlenecks in production environments.   This is a fantastic opportunity to join a growing team.   The company offers a competitive compensation package, medical & health benefits and RRSP matching. If this sounds like the ideal position for you then apply today!  

DevOps Engineer Halifax Our client a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions is looking for a DevOps Engineer. Working side by side with the teams who design, build, and deliver their software, you’ll ensure that services run smoothly and reliably across local development, test, and production environments. Your role is to remove friction: from faster onboarding of developers to standardized local environments, to stable infrastructure in our test and pre-production stages. You’ll make certain their agile delivery is not slowed by operational bottlenecks, misconfigured environments, or manual interventions. You’ll be part of a high-energy team whose mission is to provide resilient environments, streamline processes, and empower developers to focus on coding rather than setup. At the same time, you’ll drive standardization and automation across environments, making sure our development practices scale efficiently and consistently.   Responsibilities Leverage Internal Developer Platform (IDP) capabilities to provision, manage and support environments in a standardized and self-service way. Manage virtual machines lifecycle across multiple private cloud solutions, including builds, upgrades, patching and decommissioning. Standardize developer environments and workflows to reduce “works on my machine” issues. Provide 2nd-line operational support to development teams, including diagnosing build, deployment, and environment issues. Automate repetitive tasks with Ansible, Terraform and GitLab pipelines to reduce manual operations. Monitor and maintain environments, ensuring their full alignment. Support CI/CD pipelines with environment readiness, configuration management and deployment verification. Collaborate with other technical teams on capacity, scaling and environment reliability improvements. Create and maintain up-to-date documentation, runbooks and self-service guides for development teams. Contribute to golden images, base containers, and templates that speed up provisioning and ensure compliance. Troubleshoot networking, DNS, certificates, and service discovery issues across multiple environments. Qualifications Hands-on experience with Linux administration, including networking, troubleshooting and system services. Familiarity with VM and container lifecycle management (OpenStack, VMware, Docker, Kubernetes). Experience with Infrastructure-as-Code tools such as Terraform and Ansible. Knowledge of CI/CD concepts and tooling (GitLab, Bamboo, Jenkins) and ability to integrate environments with pipelines. GitOps experience is valuable (ArgoCD, Helm, etc.). Exposure to secrets management and access control (Vault, Keycloak, etc.). Basic understanding of databases (PostgreSQL, MySQL, ElasticSearch) and ability to support Database teams with environment provisioning. Good scripting skills (Bash, Python) for automation and diagnostics. Understanding of monitoring and logging stacks (Prometheus, Grafana, ELK/EFK). Strong sense of ownership, able to balance operational support with long-term improvements. Clear communication skills to collaborate with developers, testers and other DevOps functions. Flexibility to work across multiple environments, balancing standardisation with team-specific needs. Nice to have Knowledge and experience with ISO 27000 This is a fantastic opportunity to join a growing team.   The company offers a competitive compensation package, medical & health benefits and RRSP matching. If this sounds like the ideal position for you then apply today!

Head of Agency Operations London / Hybrid - 2/3 days a week in the office  Digital Marketing Agency   The Head of Agency Operations will report into the CMO, taking responsibility to lead and oversee operational performance of the agency, ensuring the efficient resource management, strategic alignment and a high-performing team culture. The Head of Agency Operations is directly responsible for the day to day management of the global digital agencies.  This role requires a strong business acumen and thorough knowledge of marketing agency practices and processes. The ideal candidate will have extensive management experience in a dynamic setting and you can pivot with the daily requirements of running a global agency network. You will need to be well versed in corporate finances and play an active role in the financial health of the agency, along with supporting the HR and IT functions, creating a world-class operating environment for the agencies employees. This role requires outstanding organisational, communication and leadership skills as well as an ability to develop innovative solutions that see the business into a high-growth future.    Role Responsibilities:   - Actively drive and participate in ensuring the overall agency and employee experience is aligned with the business culture and requirements   - Manage and develop relationships and agreements with the internal and external stakeholders and make key recommendations and decisions regarding operational activities as well as ensuring corporate compliance  - Oversee, coach and support the administration (office management) of the agency  - Work with business partners to ensure smooth operational execution including HR and IT partners and functions align with finance, overseeing all financial and business planning activities   - Oversee and manage operating procedures and reviews, evaluates and help implement new procedures as required  - Lead, manage and actively participate in any expansions or acquisitions as required  - Manage new client onboarding and lifecylce management, including invoicing in partnership with the wider finance function  - Act as a key liaison with the legal and accounting firms for business inquiries and contractual agreements   - Provide general Operational support to key strategic partners  Experience:   - Minimum 8-10 years of progressive experience in operations management, preferably within an agency or service-based environment   - Proven track-record of financial oversight, including budgeting, forecasting and cost control   - Demonstrating experience in HR partnerships, including talent management, employee relations and compliance   - Experience implementing operational systems, tools and process improvements  - Familiarity with agency workflows, client servicing models and cross-functional team dynamics  - Minimum 4-5 years experience managing complex agency operational structures across multiple functions, time zones and geographies   - Ability to work under pressure, handle multiple tasks and prioritise dead-lines by urgency If this sounds like the ideal role and you can comfortably tick the above boxes then apply with your up to date CV.  Dave #LI-DO1

Director of Marketing Change Programmes London / Hybrid - 2/3 days a week in the office Digital Marketing Agency Are you a strategic leader who thrives on driving transformation, building scalable marketing operations, and enabling growth? We’re seeking a Head of Marketing Change Programmes to partner with the CMO and Marketing Senior Leadership Team (SLT) in leading cross-functional programmes that enhance capability, improve efficiency, and unlock growth across a global marketing organisation. This is a pivotal role for someone who can combine commercial acumen, operational excellence, and people leadership to optimise how the marketing function delivers impact at scale. What You’ll Do As the Head of Marketing Change Programmes, you’ll act as the engine behind the marketing transformation agenda. You’ll: Lead strategic marketing change programmes that align leadership, streamline operations, and enable smarter, faster, data-driven decision making. Champion agile ways of working, embedding a culture of test-and-learn, continuous improvement, and measurable outcomes. Collaborate closely with the Marketing SLT to shape investment decisions, manage OKRs and KPIs, and operationalise benchmarking to inform strategy. Oversee project management functions, ensuring successful delivery of cross-functional initiatives that drive capability and growth. Foster collaboration and transparency across marketing, finance, HR, and IT to create a world-class operating environment. Play an active role in financial planning, helping to optimise budget allocation and marketing ROI. Manage and mentor a team of project managers, creating an environment of accountability, innovation, and performance excellence. Support business planning cycles (monthly, quarterly, annual) through robust analysis, reporting, and insight generation. In essence, you’ll ensure the marketing organisation runs efficiently, scales effectively, and delivers exceptional results. About You You’re a commercially minded, operationally strong leader with a passion for marketing transformation and excellence and with strong Project Management capabilities. You bring a strategic mindset and a hands-on approach to execution. You’ll bring: 10+ years’ experience in marketing operations, change management, or commercial strategy roles — ideally within digital marketing, ecommerce, or agency environments. Strong project and change management skills, with a proven track record of delivering complex, cross-functional programmes. Demonstrated ability to align senior stakeholders and drive adoption of new ways of working. Excellent understanding of financial planning, reporting, and performance analysis. Proficiency in operational tools and analytics platforms (e.g. Excel, PowerPoint, Tableau, ERP, project management tools). Outstanding leadership, communication, and influencing skills — able to inspire collaboration across functions and regions. A resilient, adaptable, and solution-oriented mindset — calm under pressure and driven by outcomes. A degree in Marketing, Management, Accounting, or a related field is preferred. If this sounds like and ideal role, then apply with an up to date CV Dave  #LI-DO1

HR Director  London - 2 days a week in the office  Consultancy    HR Director / International Consultancy / Hybrid working - 2 days in the central London offices / Competitive package    The HR Director will be joining an International Consultancy who provide HR services to a range of Global clients, focussing on their IT and Tech focussed clients, this role will be instrumental in helping to align initiatives and functions with the business objectives and needs. The role is to develop and direct a HR agenda that supports and drives the overarching goals of the business they support, bridging the gap between the HR team on the ground and the mission of the C-suite. To do this, strategic HR partners make sure that the HR policy, procedures, and governance align with the big picture. Strategic HR partners ask, "How can HR help create an engaging, high-performance culture that drives the whole business forward?"  Reporting directly to the Chief People Officer, the Director of HR will take full accountability for the performance and leadership of the HR function. Acting as a strategic partner to the C-Suite, this individual will provide trusted guidance on people strategy and organisational priorities. This role will oversee the planning, development, and execution of HR policies, initiatives, and team performance, ensuring alignment with the organisation’s mission, talent strategy, and legal requirements. As a visible and influential member of both the HR Leadership Team and the wider Global Leadership Team, the Director of HR will play a pivotal role in shaping the company’s people agenda. The successful candidate will lead and support a team of HR Business Partners, driving operational excellence while contributing to the broader success of the organisation. This position requires strong interpersonal and leadership skills, commercial acumen, and the ability to manage multiple priorities in a dynamic environment. The ideal candidate will be an exceptional relationship builder who can engage and influence stakeholders at all levels. They will champion a customer-centric HR model and adapt core people frameworks—such as performance, talent, and reward planning—to meet the needs of their client groups. Experience in applying methodologies such as VMOST, Change Management, Organisational Design, and Organisational Development will be key. The right individual will bring an adaptable mindset, resilience, and a proactive approach to thriving in a fast-moving, evolving organisation. Responsibilities of the HR Director: Support the development, implementation and management of HR strategies, including policies and practices in line with the company Global strategy Support C-suite with HR strategies – a proven ability to liaise and work with a diverse team of high performing Executive directors, senior directors, and professionals, is crucial to success Managing, coaching and mentoring members of the HR staff Manage and coordinate the HR staff development plans and performance management Manages HR employee wellness Motivating, supporting and evaluating needs of the HR workforce Ensuring compliance with employment laws and regulations in multiple countries Keep up-to-date with best practices in managing human resources Being conscious of recruitment needs and facilitates requirement Stays informed of trends and innovative techniques to be competitive and creative with HR practices Creates and supports training and development programs and initiatives Maintains employee relations and observes team dynamics Improving relations between employees and management Developing the yearly HR agenda Improving and monitoring employee productivity Structuring compensation and benefit package Provide regular performance data and reports  Robust, persuasive and confident, will be a team player, able to inspire confidence Any other HR related functions as required   Requirements:  Degree/Diploma in Human Resources or related discipline 10+ years of HR BP experience An understanding of an MSP (Managed IT Service Provider) theory and practice a distinct advantage 5 years of management experience Demonstrated ability to meet strategic objectives for HR and the organization and build strong relationships Proven track record of leadership skills Ability to multi-task, prioritize, and manage time effectively Ability to handle sensitive and confidential information appropriately High degree of adaptability and flexibility to change Intermediate knowledge of Microsoft Office Suite of applications and Internet savvy   If this sounds like the ideal role for you, then apply with an upto date CV.    Dave #LI-DO1  

Customer Support Agents Location: Zagreb   Our client is a business process outsourcing organisation and they are currently looking for customer support agents of all different levels from junior to senior customer agents.   This is an exciting time to join the team. The organisation is global but they have only setup operations in Zagreb recently. This is a great time to join as it will give employees the chance to grow with the organisation.   They pride themselves on the quality of customer service they provide. This is not your average role where they just want you to go through as many calls as possible.   Quality above anything else which is the phrase the manager used with me.   Job Purpose:   As a Customer Support Agent, you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CSR offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.   Key Role Responsibilities:   Reply to emails, and web chats in a professional manner; Strive for first contact resolution; Offer exceptional and proactive Customer support, which exceeds all customer/player expectations. Provide helpful Customer Support by identifying customer needs, resolving customer concerns; Be knowledgeable in all necessary areas regarding the business and its products; Ensure processing of email and chat inquiries according to internal procedures and policies; Ability to liaise with other departments to address customer/player’s inquiries (i.e., BTC, Fraud and Financial Services); Can quickly identify and report any technical issues relating to system issues and errors to the appropriate team; Perform additional duties and project work as assigned.   Key Personal Capabilities:   Has at a minimum of basic knowledge of internet troubleshooting; Passionate about adding value to a customer’s experience and interaction; Excellent email, and web chat etiquette with strong verbal and written communication skills; Continue to attend training / upskilling sessions to improve product specific and systems knowledge; Has basic troubleshooting and Multitasking skills; Able to portray a professional and positive attitude and can live up to our Company values; Be a strong team player who can motivate and drive team success; Can demonstrate flexibility and reliability in shifting schedules; Savvy in the use of Microsoft and Mobile applications; Dedication and enthusiasm; Strong command of English;

Business Analyst Location: Hybrid London (10 days per Month in office) Salary 65K - 75k   As part of supporting our evolving clients business needs, we are seeking a Business Analyst to join our clients team.   We’re looking for an enthusiastic and dynamic professional with a background in projects and delivery. You will be proactive, curious, and adaptable — someone who thrives on new challenges, enjoys problem-solving, and isn’t afraid to “get stuck in.”   Strong communication, organisation, and relationship-building skills are essential, along with the drive to make things happen.   You’ll be based in our modern offices in Bloomsbury, London, working alongside a first-class global team.   Role & Responsibilities   Partner with stakeholders to understand organisational objectives and analyse business environments, identifying opportunities for improvement and growth. Conduct interviews, workshops, and surveys to capture and evaluate business processes and workflows. Apply process mapping and analysis techniques to streamline processes and eliminate inefficiencies. Translate business needs into clear, robust documentation for functional and technical teams. Perform data analysis to deliver insights that inform project scoping and decision-making. Identify and propose innovative process improvements and support solution implementation. Collaborate with internal stakeholders to ensure alignment and manage expectations across projects. Lead and support change management, including communication, training, and stakeholder engagement. Contribute to project planning and estimation, ensuring business requirements are accurately represented. Create and maintain comprehensive documentation (business requirements, user stories, process maps). Ensure all business processes comply with regulatory and organisational standards. Support UAT (User Acceptance Testing), validating solutions against requirements. Proactively identify risks, dependencies, and impacts of proposed changes. Drive user adoption through training, knowledge transfer, and support.   Qualifications. Experience and skills   Degree in Business Management or equivalent professional experience. Certification in Agile, PRINCE2, PMP, or equivalent methodologies. Strong understanding of business processes, systems, and data flows. Proficiency in business analysis tools and methodologies. Excellent analytical and problem-solving skills, including the ability to troubleshoot complex issues. Strong communication and interpersonal skills, with the ability to collaborate across diverse teams. Experience working in both Agile and Waterfall delivery environments. Legally entitled to work in the UK.   Key Competencies & Attributes   Excellent written and verbal communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders Self-motivated, resourceful and comfortable working independently Ability to perform effectively under pressure and manage multiple priorities Highly organised with strong attention to detail Professional and confident in both remote and in-person presentations Team-oriented, adaptable driven by a can-do attitude

Principal Marketing Analyst - Insights and Analytics Location: London (Hybrid 2 days per week on site) Salary: 80k - 100k   Our Clients ambition is simple. To combine their global know-how with local insight to help clients turn their business goals into reality. By offering innovation, automation and organizational design. All with a personal touch.   Summary   As a Principal Analyst within the Insights and Data Group you will be responsible for leading on the analytical understanding of our client’s marketing strategies, the global digital brands we work with, and ultimately their customers. You will combine your deep expertise in digital marketing analytics with your knowledge of quantitative and statistical methods to ensure that our overall business and marketing strategies become ‘data driven’ and that Managers across different business lines are able to consume insights needed to align to business key performance indicators.   You will be responsible for being the primary thought leader within the marketing analytics team, acting as the subject matter expert for marketing analytics, guiding the team in understanding how marketing activities influence business outcomes via distilling best practice and guidance in analytics methodology while also aiding in the development and productionising of best in class data solutions.   In addition to being a key delivery analyst, you must also lead the development and maturity of our digital analytics capability. This will be through three main routes; standards (the creation of new analytical approaches for others to follow), teaching (showing others how to become better at digital marketing analytics), and industry best practice (identifying trends & technologies that we should adopt). Further, you will need to lead on the design and execution of new, critical intelligence assets (e.g. a completely new attribution model).   Working in a collaborative nature with other business units and stakeholders across the organisation you will combine data sources to provide a comprehensive overview of business performance including financial data, customer data, product data and market research assets.   Key responsibilities include:   Marketing Analytics Thought Leadership: Show what can be achieved with Marketing Analytics and plan out the work needed to get there Development of best practice: You will have wide ranging industry experience and achievement to ensure the department do things the right way consistently. Adoption of new Marketing Analytics approaches: you will lead on the adoption of new analytics solutions capabilities and establishes best practice behaviours on new tools. Educates others on new technologies, and evangelises standards and best practice throughout analytics and data. Metric definition & Management: you will own, understand, and improve the definitions of all metrics for the marketing business. You will understand the data that feeds these metrics at the most granular level, and be able to provide appropriate explanations to all levels of audience. Identify trends and opportunities for optimization by leveraging data from various ad platforms and analytics tools. Assess and implement methodologies to solve marketing analytics problems, e.g. the indirect impact of 360 media campaigns. Collaborate with the paid media and marketing teams to analyse performance, refine strategies, and suggest data-driven improvements. Conduct in-depth analysis of audience behaviour, segmentation, and targeting to optimize campaign performance. Assist in setting up and managing tracking parameters, conversion goals, and custom reports to ensure accurate data collection. Monitor industry trends and platform changes, providing insights on their potential impact on performance and strategy.   Requirements   Very strong experience in marketing analytics, particularly as regards to online focused businesses Deep expertise in the analysis of traffic across a wide variety of digital channels, and the production of complex attribution models that go far beyond final click Specific experience in the creation of new attribution models, inc. last touch, first touch, MMM etc. An analytical mindset. The ability to think logically about complex business problems and how the use of data and analytics can solve these problems Forward Thinking – Able to build relationships with stakeholders and identify areas where analytics can provide value An understanding of BI and/or Data Warehousing concepts and methodologies, and experience using major Business Intelligence tool(s) Good oral and written communication skills, with a demonstrated ability to build positive, productive interpersonal relationships with stakeholders Ability to create and present analyses and reports. As well as utilising expert technical and industry knowledge to advance requests beyond the initial requirements and provide their own opinions and suggestions Strong Communicator – An ability to effectively discuss, translate, and describe technical subjects to a non-technical audience and vice versa. Show the ability to bring other teams around to thinking about how data can help improve their processes Mentorship to ensure high standards are achieved across the team Experience with web analytics tools, Big Query, Campaign Manager data sets and visualisation tools such as Lookerstudio, PowerBi, Tableau or similar A team player, able to work together with the global BI team to deliver key business objectives     Desired   It would be good to have:   Proficiency in SQL, Tableau (or other visualisation tool) and R or Python. Demonstrated knowledge of applied statistical methods or automation using R, Python (or similar) Ability to share knowledge or mentor other members of the team on usage of these tools Strong communication skills with senior stakeholders across different departments   If you are interested in the vacancy please don't hesitate in applying.           3 notifications total Dismiss the current notification to hear the previous. Oops! An unexpected error occurred. Please try again. 15m1 of 3 Dismiss     By using this site, you agree to LinkedIn terms of use. Commercial use of this site without express authorization is prohibited. LinkedIn Corporation © 2025   User Agreement   Privacy Policy

  Project Manager Montevideo, Uruguay-in Zoneamerica Hybrid (3 days in office)     Our client, a Marketing agency is looking to add a passionate, motivated, and highly collaborative Project Manager to their team.   The Project Manager is a creative problem solver with the ability to quickly identify, dissect, and overcome roadblocks. The ideal candidate can effortlessly manage competing priorities and to communicate effectively. If you are someone who doesn’t shy away from a good challenge, then we would like to meet with you.   You will be responsible for proactively managing the planning, road mapping and delivery of marketing projects, while paying close attention to shifting priorities and ensuring process and SLAs are respected. As a Project Manager you bridge the gap between the marketing strategists and the operational teams and are able to maintain strong working relationships with key stakeholders.    Responsibilities   Responsible for managing the planning, road mapping and delivery of marketing projects. Ensures effective communication across both internal and external teams and stakeholders. Manages shifting priorities and ensures process and SLAs are respected. Proactively flags deliverables at risk for missed deadlines. Identifies conflicts or roadblocks and provides potential solutions. Ensures upcoming events, product releases and other important milestones are added to the team’s calendar, and plans are submitted for approval in a timely manner. Collaborates with the team and other service providers to ensure alignment of projects and resources. Acts as the gatekeeper of the team’s OS in order to protect SLAs and make certain they are respected. Manages JIRA and Confluence processes to ensure stakeholders stay true to their commitments and keep their tickets, roadmaps and milestones updated with required detail. Flags to Head of Marketing when at risk. Coordinates with internal teams to devise, revise, and improve processes, workflows, SLAs, and to support their adoption and adherence. Assists the team with creative problem solving to remove or work-around roadblocks. Monthly and weekly reporting. Other duties and responsibilities as assigned.  Qualifications   Relevant degree/diploma or a minimum 3-5 years’ experience in a management role, preferably in the marketing or project management space. Foundational understanding of marketing best practices. Atlassian product knowledge (JIRA & Confluence). Passion for creative problem solving is essential. Excellent organizational and time management skills. English verbal and written communications skills are critical. Motivated individual, comfortable with rapid change; ability to multi-task and meet deadlines all while having a strong attention to detail. Client services mentality, flexibility and willingness to collaborate openly with other functions. Must be able to interact effectively across functions and cultures. Must be able to work variable schedule(s) with consideration for multiple time zones and teams in various locations around the world. Must be able to travel internationally.   The company offers personalized medical care, medical emergency coverage, flex transportation and meal vouchers and much more! If this sounds like the ideal position for you then apply today with an English version of your CV!                  

  Office Manager Montreal (Onsite)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are looking for an Office Manager to join their team. The Office Manager oversees, manages and implements daily administrative tasks to ensure the business’ operations run effectively and efficiently. The ideal candidate will have at least 5 years administrative experience and can support in a variety of areas within our agency. This person also has the ability to understand the needs of our staff while being able to inspire employee engagement on a daily basis through special tasks and or events. Supporting both in office and working from home employees. The Office Manager will also support in the execution of events and coordinate requirements for large meetings or conferences. This person has the ability to prioritize and coordinate administrative services as it relates to office supplies, equipment, security and maintenance as well as basic administrative tasks to support the Team.   Responsibilities Coordinate and perform daily related tasks, meetings, interactions with third-party vendors and suppliers. Prioritize and coordinate administrative services for the company as it relates to supplies, equipment, security and maintenance services. Oversee and coordinate administrative procedures and review, evaluate and help implement new procedures as required. Oversee the maintenance & purchasing of equipment and supplies. Understand the needs of employees, identifies opportunities for engagement and provides recommendations. Manage employee cell phones as it relates to hardware, travel packs, and invoicing. Assist HR when needed, new hire onboardings and departures. Track employee vacation, personal and sick days. Manages and tracks vendor contract expiry dates / costs to ensure renewals are being processed and costs remain in-line with needs/ budget. Update and maintain our internal intranet (Wiki). Purchasing gift vouchers for employees birthdays. Assist finance in approval of vendor invoices. Assist in project management as required. Assist in Admin employee training and all aspects of employee engagement. Manage inventory, including shipping and receiving. Manage office desk bookings through our Matrix booking system, create reports. Oversee and control the shipping and deliveries as it relates to staff. Coordinate, organize and book company events. Coordinate, plan and book for employee business travel / conferences such as accommodations, travel, dinners and expenses Creating Jira Vacation tickets. Travel to conferences to assist throughout the conference. This might includes overnights at hotel, often a Sun-Fri. This is an on-site role that requires the employee to work at the office five days a week.   Qualifications  Previous office administration experience, or equivalent transferable skills. University education, related training or equivalent experience. Must have excellent communication and organizational skills as well as the ability to multitask. Complete fluency in English, both written and spoken is essential. Experience using MS applications and Jira would be an asset. Effective project management skills. Strong sense of initiative. Strong understanding of business processes, operations, and organizational systems and structures. Flexible, driven and team-oriented. Ability to work under pressure, handle multiple tasks prioritize and meet tight deadlines. Hard worker and a proactive problem solver – no job too big or small. Professional with a friendly and positive disposition – Customer Service Oriented is a must. Experience in events management is an asset. Be able to travel occasionally. Remote or hybrid work arrangements are not available for this position. The company offers a competitive annual salary, employer paid premiums for Health and Dental benefits, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!    

DevOps Engineer (CloudOps) Málaga / Madrid Permanent €60,000 – €68,000   We’re looking for someone who can prevent problems from arising in the first place. Someone who thinks automation isn’t just a buzzword but the best way to make developers’ lives (and yours) a whole lot easier. Our client are an IT Consultancy who build and deliver software on a global scale. Your job? Make sure all that code runs smoothly from local dev machines through test, pre-prod, and production. Less bottleneck, more flow. You’ll be part of a high energy CloudOps team that believes in standardisation, automation, and developers spending their time writing code — not chasing down environment issues.   What you’ll be doing: Using our Internal Developer Platform to provision and manage environments in a sane, self-service way Keeping VMs and containers in line - build, upgrade, patch, decommission, repeat Standardising dev environments so “works on my machine” becomes a thing of the past Automating the boring stuff with Ansible, Terraform, and GitLab pipelines. Supporting CI/CD pipelines and making sure deployments don’t slow down or stop Monitoring environments and jumping on issues before anyone else notices Writing runbooks and guides so developers can help themselves   What we need you to know: Linux admin, networking, troubleshooting VM & container management (OpenStack, VMware, Docker, Kubernetes). Infrastructure as Code (Terraform, Ansible). CI/CD tools (GitLab, Bamboo, Jenkins). GitOps (ArgoCD, Helm) experience would be highly advantageous. A handle on secrets management (Vault, Keycloak). Some exposure to databases (Postgres, MySQL, ElasticSearch). Scripting chops (Bash, Python). Monitoring and logging stacks (Prometheus, Grafana, ELK). Spanish and English fluency.   What’s in it for you? A chance to work with a growing international team, in either Málaga or Madrid, with the kind of setup that lets you shape how DevOps is done here. You’ll get to build, automate, and standardise — not just keep the lights on. If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1

Office Administrator Zagreb - onsite  Outsourced Service Business   The Office Administrators main responsibility is to ensure efficient operations of the office. The demands of this role require the candidate to have an intimate understanding of the department administrative related tasks and responsibilities. The role includes the coverage of the front desk, central purchasing, cleaning, health & safety, general maintenance, planning of events and summits, travel bookings, and other administrative tasks. Reporting into the General Manager, the Office Administrator will: Carry out administrative duties to include but not limited to: Greet all guests and visitors to the organization professionally and assist with queries or requests when necessary Answer all incoming calls, emails and messages and follow up accordingly on pending matters Maintain a polite, concise, prompt and effective communication with internal and external customers Scan documents, printing, copying, and electronic filing as needed/requested Book meeting rooms, prepare meeting room as required, and escort visitors to meetings Assist in the planning of office events and summits Ensure office is clean and safe, organize any maintenance work on furniture and building Ensure Health & Safety processes are in place, accessible to all staff to read, ensure Health & Safety training are carried out on a regular basis to cover: fire, flood, earthquake, evacuation, first aid Ensure the office provides fire extinguishers, first aid kits, and has properly marked emergency exits Develop and implement clear policies and detailed processes related to various administrative duties, as required Execute any additional administrative duty assigned by the Senior Director Products Operations or Manager Administration Consistently uphold professionalism and confidentiality in all interactions and tasks   Purchasing & Vendor Relationship Purchase office supplies and kitchen supplies Ensure the timely and cost-effective acquisition of goods and services necessary for the company’s daily operations Manage the procurement process from requisition to ordering to delivery. Ensure payments are processed in a timely manner, and ensures purchases are within budgets and are approved Responsible to review and negotiate all contractual agreements as well as managing the company’s ongoing supplier relationships Establish and maintain good relations with all current and new vendors and business partners, ensuring the company is represented positively through effective relationship management Assist with the quarterly purchasing budgets and monitors cost and expenses to ensure adherence Monitor the inventory of office supplies, coffee stations supplies, and cleaning supplies   Travel Book travel following the travel policy and process, book travel within budget Book flights, accommodation, and transportation as required Compile and submit a monthly travel report, including any travel credits Assist in organizing the arrival of visitors to the island and to the office   Behaviors Service Excellence “We are all in Customer Service” - Must be the best at what they do and go the extra mile, needs to be flexible, customer focused, and feel the need to constantly improve, provide top quality service Difference “Embracing Diversity” - Respectful and open to different cultures and opinions, have an eye for all stakeholders. "Think Global, Act Local" Agility: “Adapt quickly” - Momentum remains imperative as we progress swiftly. However, we must be cautious not to conflate urgency with crisis; maintaining steady and careful movement even whilst accelerating our pace wherever viable Risk “Fearless face forward together” Turn the right risks into results by being international in all our efforts while protecting our business and our people at all times Solutions “Solve real problems” aim to address genuine issues. We are a self-driven, results-focused team working diligently on impactful solutions in our determined pursuit of excellence Accountability “Act like an owner” - Ability to keep their word, deliver results, be committed to their responsibilities, have strong willpower and act as if the business was their own Teamwork - Must have Team spirit and be able to work within a Team and empower one another, no personal agenda. We're all in the same boat working to achieve one common goal "We are One" Honesty - Must be an open communicator, sincere, trustworthy and transparent. Always ethical and behave and act in the best interest of the company and other employee's   Requirements Proven high level experience in office administration, minimum of 3 years’ experience Advanced understanding of corporate administrative functions, policies, and systems Familiarity with financial budgeting and project management principles is a plus Experience in building clear policies and develop detailed processes, understanding of office management procedures and company policies Proficiency in Microsoft Office (Word, Excel, and PowerPoint) and travel booking systems Demonstrated ability to manage multiple tasks efficiently and effectively, with excellent time management skills Strong written and verbal communication skills, with exceptional attention to detail and effective follow-through Proven ability to prioritize tasks, set, and achieve both individual and team goals High degree of initiative and commitment to supporting team goals and departmental needs Commitment to providing exceptional service to “clients” and support to staff members Ability to maintain confidentiality under all circumstances Ability to anticipate departmental needs and proactively address them Strong decision-making and problem-solving abilities Responsible attitude, punctual, and dependable, with a flexible and adaptable approach to tasks Ability to follow instructions and respond efficiently to management directions     This is a live requirement and requires the person to start as soon as possible. If this sounds like the ideal role and you have experience in a similar role / responsibilities then apply with your up to date CV.  Dave #LI-DO1

  Senior Project Manager   Halifax, NS   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are seeking an experienced Senior Project Manager.   As Senior Project Manager you will be part of the Strategic Projects Group servicing our clients on project delivery. You will be tasked with a range of strategic projects, owning their entire life cycle from inception to planning, execution and closure. These projects can range from implementing 3rd party software solutions, managing rollout of new capabilities, new market entries, to opening new operational centres for our clients.   You will be an enthusiastic and dynamic professional who is passionate about delivering a great product and would be excited by the challenges associated with a wide range of projects. You are comfortable working independently, collaborating with teams in various locations, time zones and managing several concurrent projects.   You will have a strong character and a willingness to try new things and “get stuck in”. You will be an excellent communicator, have strong organisational skills and have the confidence to challenge stakeholders where necessary.   Responsibilities Managing medium to large, complex projects with multiple workstreams including external vendors Managing the entire project lifecycle, from initiation to closure including post-implementation support Agreeing and capturing the project objectives, high-level scope, timeline, budget and key deliverables with project sponsor and key stakeholders Working with project sponsor and key stakeholders on requirements gathering Establishing and owning the overall project plan, milestones and timelines Proactively identifying, capturing and managing risks, issues, assumptions, dependencies and decisions in an organised, structured and coherent way, escalating risks where necessary Seeking an in-depth understanding of how projects impact and contribute to business goals, to help guide risk identification and mitigation Directing and motivating project teams by demonstrating effective leadership skills, ensuring commitments are being upheld Preparing and proactively disseminating project documentation (e.g., Project Charter, Project Plan, Status Reports & Risk Log) to sponsor and all stakeholders, ensuring it is up to date, fit for purpose and correctly used throughout the project lifecycle Managing cross-functional project teams composed of business and technical team members, as well as vendor representatives Managing stakeholder relationships and expectations, by providing regular project updates, keeping them appraised on the strategy, adjustments, progress, issue resolution and project results Ensuring that the products/deliverables are reviewed and tested, and that they meet the agreed acceptance criteria Ensuring the agreed solution is fit for purpose, supportable & is accepted into operational support Ensuring that all lessons learnt are captured, and that a benefits realisation plan has been produced. Serving as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients Weekly reporting to stakeholders or Steering Committee as appropriate on project progress, risks and issues to ensure the project’s overall direction and integrity; proactively managing sponsor and stakeholder expectations Working with other project managers in the team to deliver wider programmes of work. Mentoring and supporting junior members of the team Reviewing and providing input into the team’s project templates, tools and processes   Qualifications 6 + years of relevant project management experience Self-motivated and driven with the ability to work independently in a fast-paced team Highly organised and skilled at coordinating efforts between multiple teams across multiple time zones Proficient in managing multiple projects and stakeholders simultaneously Demonstrates the ability to manage multiple tasks and competing priorities Exceptional project management skills, extremely organized with attention to detail Excellent oral and written communication skills, as well as great interpersonal and teamwork skills Ability to work well under pressure Ability to build strong relationships across the business, with clients, project teams, and 3rd party vendors Experience working with both Agile and Waterfall methodologies Experience with issue, risk, resource and dependency management Experience of managing & achieving tight deadlines with the appropriate quality Experience working with 3rd party vendors Fluent in English Strategic and creative thinking is valued Project Management qualification beneficial (PMI/Prince 2/ITL) Willingness to travel on an ad hoc basis – as required   This is a fantastic opportunity to join a growing agency based in Halifax!   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

Operations Manager Customer Service Call Centre  Zagreb - onsite      The Customer Service Operations Manager reporting into the Associate Director of Customer Service will effectively lead and support the customer service operations by improving systems, process, managing staff and think strategically of main initiatives and strategies that can help us ensure that service levels and performance targets are met.   Key Role Responsibilities: Be passionate about your Personal Growth and that of each team member; identify opportunities for improvement in areas of productivity and quality and make recommendations for re-training or upskilling. Maintain situational awareness of the activity in the Call Center including volume of incoming calls, service and staffing levels. Utilize this information to independently make the best decisions required to meet departmental goals including redirecting staff, setting priorities and adjustments to staffing. Work closely with Customer Service leaders globally to ensure that the highest level of customer experience is provided with every customer contact handled. Embody Accountability; hold self and team members accountable for accomplishing organization goals by accepting ownership of said goals, executing strategic plans and exploring opportunities while add value to the company Develop a culture that promotes Teamwork and encourage trust in department while holding bi-weekly performance based team meetings to ensure that changes in policies, procedures and standards communicated clearly. Motivate direct reports to perform better and develop programs for correcting performance issues, enhancing overall performance and career progression. Interview potential employees utilizing established guidelines Be responsible for talent retention and leadership development of the direct supervisors. Position requires extra hours, weekend, holiday and shift work. Be a strategic thinker to be able to come up with high level plans to deliver the required results Be able to put together reports for Senior Leadership (Director level and above)   Requirements: Minimum 3 years people management experience. Minimum 1 – 2 years of relevant experience in a Call Center environment. Strong ability to lead and mentor others in the achievement of specific and measurable performance metrics with proven motivational and coaching skills. Goal oriented with the ability to work in a fast paced, and changing environment independently or as part of a team Must be knowledgeable in of all our policies and procedures pertaining to all areas of the Customer Service operation. Knowledge of Microsoft Office and applications in particular Excel Good organizational skills and ability to plan and prioritize workload. Excellent verbal and written communication skills Ability to accomplish multiple tasks simultaneously and efficiently Strong reporting and communication skills by phone, email, presentation or in person Ability to maintain a positive attitude at all times     This is a new team within Zagreb and therefore needs someone with passion and drive. It's a live requirement so if you feel it sounds like the right opportunity for you, then apply with an up to date CV.      Dave #LI-DO1                                                        

Performance Marketing Manager £45k - £47k Full Time Chesterfield (Hybrid) Are you a strategic performance marketer ready to lead, innovate and deliver measurable growth? This is a rare opportunity to join a forward-thinking, award-winning digital agency as their next Performance Marketing Manager, driving success across a diverse portfolio of B2B and B2C clients. The Job... Reporting into the very experienced Digital Director, you'll be working closely with them to enhance and develop the performance marketing / paid digital marketing services the agency provides. In this pivotal leadership role, you’ll take ownership of the agency’s paid media strategy — shaping best-in-class campaigns across Google, Meta, YouTube, Bing, TikTok and other emerging platforms. You’ll inspire and develop a talented team of paid media specialists, guiding them to deliver outstanding client results while ensuring commercial performance and operational excellence. You'll be responsible for: - Leading, mentoring and developing a growing paid media team — fostering a culture of collaboration, accountability and innovation. - Defining and executing cross-channel paid strategies aligned to client objectives, leveraging data and insight to optimise performance. - Overseeing campaign quality, delivery standards and process improvements to ensure excellence across all accounts. - Collaborating with senior leadership and client services teams to translate business goals into measurable marketing outcomes. - Driving commercial success by monitoring efficiency, profitability and utilisation, while contributing to new business and upsell opportunities. About You... This is an exciting time to join a growing, ambitious digital agency that values creativity, expertise and teamwork. You’ll play a key role in shaping the future of its paid media offering while developing your own leadership career.   Here's some of the key experience you'll need to demonstrate: - Proven experience leading paid media teams within an agency or multi-client environment. - Deep expertise in paid search and social platforms, with a strong commercial and analytical mindset. - A track record of delivering performance improvements through strategic thinking, data-driven decision-making and continuous testing. - Excellent communication, leadership and client-facing skills. - A proactive, innovative attitude — always seeking smarter ways to achieve impact and growth. The Company... This is a well established digital marketing business enjoying a great period of growth. They work across plenty of different sectors with clients including the likes of Chanel, JustEat and Asos, to name just a few. With their base in Chesterfield, ideally they're looking for someone happy to be in the office collaborating with their colleagues 3 times a week, with a couple of days a week working from home. In addition to an attractive salary of £45k-£47k DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Some additional benefits include; - Flexible working - Health & Wellbeing support - Electric vehicle discount scheme - Gym membership - Pension - Annual bonus Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Desktop Support Specialist Zagreb, Croatia - onsite As a Desktop Engineer, you will be responsible for providing technical support, troubleshooting, and maintaining the desktop infrastructure across the organisation. You will collaborate with various teams to ensure efficient desktop operations and deliver high-quality IT services to our employees.   This team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills.   Responsibilities: Desktop Support: Provide first-level support for desktop-related issues, including hardware, software, and network connectivity problems (both onsite and offsite). Respond to customer inquiries in a timely and professional manner (regardless of the manner of contact and ensuring that all contact is accurately recorded), troubleshoot technical issues, and resolve problems to minimise downtime and disruptions. Desktop Infrastructure Management: Install, configure, and maintain desktop operating systems, applications, and software updates. Collaborate with the wider IT team to deploy standardised desktop images, security patches, and software packages. Ensure desktop systems are properly secured, backed up, and protected against malware and unauthorised access. Hardware and Peripheral Management: Manage the inventory of desktop hardware, including PCs, laptops, monitors, printers, and peripherals. Perform hardware installations, upgrades, repairs, and replacements as needed. Collaborate with vendors to resolve hardware-related issues and coordinate warranty repairs or replacements. User Training and Documentation: Develop user training materials and conduct training sessions to enhance end-users' technical skills and knowledge of desktop systems and applications. Create and maintain documentation, including standard operating procedures, user guides, and knowledge base articles, to facilitate self-service and assist users in troubleshooting common problems. Incident and Problem Management: Record and track incidents and service requests in the ticketing system. Prioritise and escalate issues when necessary, ensuring timely resolution and adherence to service-level agreements (SLAs). Conduct root cause analysis and implement preventive measures to address recurring problems and improve the overall stability of the desktop environment. Office Ownership: Ensuring that regular checks of the offices are conducted to ensure usability, stability and uniformity from a desk and meeting room perspective. Being responsible for the server rooms, including responding to alerts, keeping the rooms tidy and assisting with commissioning and decommissioning servers. Collaboration and Communication: Collaborate with cross-functional teams, including network administrators, system administrators, and application support teams, to resolve complex technical issues and ensure seamless integration between desktop systems and other IT infrastructure components. Communicate effectively with end-users, providing clear and concise instructions and updates regarding ongoing support activities.     Qualifications and skills: Proven experience as a Desktop Support or in a similar technical support role. Proficiency in supporting and troubleshooting Windows and macOS operating systems. Strong knowledge of desktop hardware, software applications, and peripheral devices. Familiarity with desktop management tools, such as Active Directory, SCCM or similar. Understanding of network protocols, TCP/IP, DNS, DHCP, and Active Directory. Experience with virtual desktop infrastructure (VDI) and remote desktop solutions is a plus Understanding of ITIL principles and best practices in incident and problem management. Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to effectively collaborate with end-users and IT teams. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong customer service orientation and the ability to communicate technical concepts to non-technical users. Effective time management and organizational skills to prioritize and handle multiple tasks simultaneously. IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar, are a plus A minimum of B2 English level Availability to work on weekends (Occasionally)   If this sounds like an ideal role then apply with your CV, this is an active requirement and the opportunity won't be around for long! Dave #LI-DO1  

Senior Director - Product Operations Location: Malta, Antigua, or Costa Rica Hybrid Working Are you an accomplished Senior Director of Product Operations looking to lead global Product Operations teams across multiple regions? This pivotal role is responsible for driving operational excellence, optimising performance, and ensuring seamless alignment between product, commercial, and strategic objectives in the dynamic world of iGaming. About the Role As a key member of the leadership team and reporting directly to the Chief Gaming Ops Director, you’ll shape the strategic direction of Sportsbook, Casino, and Poker operations, ensuring that every product and process delivers an exceptional player experience. You’ll foster a high-performance culture that embraces innovation, accountability, and continuous improvement. What You'll do... - Lead and inspire cross-regional Product Operations teams to achieve outstanding results in Handle, GGR, and Hold Percentage. - Collaborate closely with platform vendors and internal stakeholders to shape product roadmaps and development priorities. - Build robust processes, governance, and reporting systems that drive transparency and efficiency. - Champion data-driven decision-making through enhanced Business Intelligence and analytics capabilities. - Instil a “player first” mindset across all operations, ensuring consistent quality and engagement. - Oversee and mentor senior leaders across Sportsbook Trading, Strategy, Casino & Poker, and Product Risk & Fraud functions. - Partner with Finance and Commercial teams to define annual budgets, forecasts, and performance metrics. What You’ll Bring... - 10+ years’ leadership experience within Sportsbook trading or similar high-performance gaming operations, with proven success across multiple markets. - A strong track record of delivering operational excellence and driving profitability. - Strategic thinking combined with hands-on execution ability. - Exceptional communication, stakeholder management, and leadership skills. - A passion for innovation and continuous improvement in the gaming industry. Why Join Us... You’ll play a defining role in shaping the future of this firms global gaming operations, working with talented teams in a fast-paced, data-driven, and innovative environment. They offer competitive rewards, international exposure, and the opportunity to make a measurable impact in one of the most exciting sectors in gaming. Apply now to lead, innovate, and elevate Product Operations to the next level.

Marketing Manager – Retention & Loyalty Cluj-Napoca (Hybrid) This is a retention and loyalty focused marketing opportunity to partner with global brands, where you'll craft cutting-edge digital and Web3 experiences that redefine customer expectations. From strategy and engineering to customer care, this business delivers integrated solutions that drive engagement, loyalty, and growth. They need a Marketing Manager to join their Retention & Loyalty team — someone who combines strategic vision with data-driven insight to optimise customer journeys, build loyalty programs, and increase long-term profitability. What You’ll Do... - Lead and execute marketing strategies that drive customer retention and loyalty. - Develop and manage loyalty and rewards programs to enhance engagement and retention. - Collaborate cross-functionally to design and deliver personalised customer experiences. - Oversee campaign performance — managing budgets, analysing results, and sharing insights. - Champion customer journey optimisation through data, testing, and continuous improvement. - Guide and mentor team members while coordinating projects across departments. What You’ll Bring... - 3–5 years experience in digital marketing, focused on retention, loyalty and lifecycle marketing. - Proven success with customer journey optimisation, A/B testing, automation tools, and analytics. - Hands-on experience managing loyalty and/or rewards programs. - Strong data interpretation and presentation skills. - Excellent project management, communication, and stakeholder engagement abilities. - A passion for innovation, teamwork, and results. What's In It For You... - 25 days annual leave, meal tickets, pension - Full health & dental coverage for you and your dependents. - Learning & development programs tailored to your growth. - Travel & wellness allowance and 7Card subscription. - A culture built on trust, collaboration, and flexibility, where you can do your best work and have fun doing it. Want To Apply? Want to help shape the next generation of digital customer experiences? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.    

Creative Artworker Agency - Ossett 5 days onsite per week Up to £32k 34 days Holiday per year (including Bank holidays) / Private Healthcare / Pension Scheme / Death in Service Scheme / Attendance Bonus Scheme / Non contractual bonus scheme / Access to discount portals  An award-winning agency specialising in the fast-moving consumer goods (FMCG) sector, with a portfolio of prestigious blue-chip clients. In addition to FMCG brands, the agency also deliver extensive corporate branding projects within their parent company. They pride themselves on creating innovative and impactful marketing solutions that drive brand success and resonate with consumers. This dual-focus role offers an exciting opportunity to work on a diverse range of projects – from consumer-facing brand campaigns to internal corporate communications. The Creative Artworker will have with a minimum of 4 years’ hands-on experience in fast-paced FMCG environments. With a solid command of the Adobe Creative Suite and a sharp eye for detail, you’ll bring ideas to life across packaging, campaigns, and corporate branding projects. Key Responsibilities  - Create, adapt, and prepare artwork for FMCG packaging, POS, and campaign rollouts.  - Collaborate with designers and marketing teams to deliver consistent, on-brand creative.  - Maintain the highest artwork standards, ensuring technical accuracy for print and digital output.  - Support in developing and rolling out corporate branding assets.  - Work proactively with colleagues, contributing ideas and problem-solving as part of a collaborative, team-driven environment.  - Manage multiple projects at once, always meeting tight deadlines without compromising quality. Skills & Experience  - Minimum 4 years’ experience in an artworker role within FMCG or a similar fast-paced industry.  - Advanced knowledge of Adobe Creative Suite (InDesign, Illustrator, Photoshop).  - Strong skills in typography, layout, and attention to detail.  - A good understanding of print production processes and file setup.  - An understanding of 3D structures and the ability to set up auto artwork files would be an advantage (but not essential).  - Strong proofing skills and keen eye for consistency and accuracy.  - Confident communicator who works well across teams and under pressure.  - A genuine team player who thrives in a collaborative environment but can also take ownership when needed. This role would suit someone with a passion for bringing FMCG brands to life, who's highly organised with strong problem-solving skills. Someone who's positive, proactive, and always ready to go the extra mile to deliver exceptional work. If this sounds like the ideal role, then apply with an up to date CV and portfolio asap as this is a live requirement and they're looking to fill the role quickly.  Dave #LI-DO1  

Portfolio Manager London (Hybrid 2 days a week onsite) Permanent £100,000 - £118,000 p/a We are partnered with an innovative IT consultancy based in London but with a global presence who are leading advisors for their clients by creating lasting value. Due to growth within the business they are looking for a highly skilled Portfolio Manager to help change and improve programme delivery. We’re looking for a Portfolio Manager who can do more than just track projects - someone who drives them. You’ll take ownership of a portfolio of strategic programmes and projects, leading a team of Project and Programme Managers to deliver real business impact. You’ll be the go-to for senior stakeholders, providing clear visibility of progress, risks, and dependencies  and have the confidence to challenge them when needed! This role blends strategic thinking with hands-on leadership, ensuring programmes align with business goals and deliver measurable outcomes. You’ll collaborate across locations and time zones, working with clients, teams, and vendors to keep everything moving smoothly. If you’re a natural leader, an exceptional communicator, and thrive in complex, fast-paced environments, this is the role for you.   In order to be a successful Portfolio Manager you will … Have a strong track record in Portfolio management in a consultancy environment including Agile & Waterfall project delivery and relevant professional qualifications Help shape the future of the department with your strategic and creative thinking to align portfolio delivery with business goals and bring change that makes an impact   Highly organised and adaptable to change Influence at every level using your exceptional communication and stakeholder management skills with the team, senior leaders and clients to confidently resolve challenges   The client will give you the opportunity to gain great exposure to working with senior execs in the business and manage large strategic change initiatives. They offer a package that includes private medical insurance, pension contribution, professional development budgets and a flexible benefits fund.   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

Business Process Transformation Specialist London – Hybrid Permanent £60,000 - £68,000 p/a   The Background This IT consultancy has built a strong reputation for helping clients transform processes and redesign the way their businesses actually work. They’re based in London with a global reach and client base.   They are growing and the Business Process Transformation (BPT) team needs someone who can do more than just map workflows. They need someone who can dig into the data, make sense of it, and help clients see where the opportunities for transformation really are. You’ll be comfortable working in complex organisations, often with tech and product-heavy environments, and know how to get people on board with change.   As part of the BPT team you will analyse current processes, workflows and paint points utilising workshops, stakeholder interviews and surveys. After reviewing the data you will identify opportunities for improvements before develop and document new processes including metrics to track success. As the transformation gets implemented you will support the clients through change whilst monitoring the metrics and refining to ensure value is added through the transformation.   You… You’ll have done something similar before. Possibly in a consultancy, maybe in-house. What matters more is: You’re good with data analysis - whether that’s Excel, SQL, Tableau, or just structuring problems properly (MECE, thematic analysis, etc.). You know your way around process improvement techniques (Lean, Six Sigma, process mapping, modelling). You can translate analysis into something clients can understand and present the insights with recommendations. You’ve delivered real, value-added improvements and can point to where your work has made a difference. You understand change management methodologies and have put them into practice. A foundation in PMP or PRINCE2 (and process improvement certifications) would be advantageous   They’ll look after you with a range of corporate benefits including private medical, pension contributions, flexible benefits fund and a professional development budget but the biggest draw here is the variety of projects and the chance to make a visible difference to global clients.   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

Senior Graphic Designer Marketing Agency  Cape Town   The Graphic Designer will be joining an International Digital Marketing agency who operate with a range of Global clients. You would working across a range of creative collateral, predominantly digital and online media. With a small team based in Cape Town but a wider, larger team across other geographies, you would be collaborative in your approach.  Reporting in the the Head of Creative Services, the Senior Graphic Designer will: Take ownership of projects and be responsible for the concepts, execution, and production of all campaign work assigned to your portfolio. Handle a full range of concurrent design projects across digital, video, and motion media. Analyze all briefs – deliver concepts/designs that meet the communication objective on a business level and design excellence on a creative level. Place a particular emphasis on conversion-based design across multimedia formats. Actively partake in conversations surrounding the needs of the client and contribute to strategy through the lens of design and storytelling. Collaborate cross-functionally with internal teams and external partners to deliver compelling multimedia content. The ideal candidate will have: Advanced knowledge of the Adobe Creative Suite, with a strong emphasis on Photoshop, Illustrator, After Effects, Premiere Pro, and XD. Proven experience with video production, including editing, motion graphics, sound, and storytelling for digital platforms. Familiarity and hands-on experience with AI-powered creative tools (e.g., Adobe Firefly, Runway, Midjourney, DALL·E, Synthesia, etc.). Must possess a strong sense of urgency, commitment to quality, and the ability to consistently think at a strategic level to maximize the conversion level of digital and multimedia assets. Previous experience in an ad agency, design studio, or similar fast-paced creative environment. University/College diploma or degree in Fine Art, Graphic Design, Multimedia Production, or a related creative field. Excellent English communication skills with the ability to clearly communicate ideas, concepts, and challenges. Positive, high energy, and motivated to learn and push boundaries. Deep understanding of the current competitive marketplace, design/media trends, and the ability to apply this knowledge to strong creative solutions. Maximum attention to detail and ability to thrive in a fast-paced creative environment. This is an active requirement, they're looking for a highly talented creative who's looking for an opportunity in an established agency with a new team, genuine opportunity to grow and develop further. If this sounds like the ideal role then apply with an up to date CV and portfolio of work ASAP.   Dave #LI-DO1      

Senior Sports Quantitative Modeller Permanent Location: London   Our client is a global consultancy that is head quartered in London. They work locally but operate Globally with offices across the globe.   A Senior Sports Quantitative Modeller is a senior individual contributor and an expert in mathematical and statistical modelling, specifically for sports betting. This role is responsible for deriving new markets, understanding complex statistical distributions, and building robust, accurate quantitative models, particularly for Bet Builder products. They operate autonomously, owning the full lifecycle of their projects from conception to deployment, and providing technical guidance to junior modellers.     This role reports directly to the Data Science Manager and is an integral part of our Data Science - Core Modelling function.   Key Responsibilities:   Design, develop, and implement advanced mathematical and statistical models for sports betting, with a primary focus on deriving new markets and enhancing existing offerings. Possess a deep understanding of complex statistical distributions and leverage techniques such as Monte Carlo simulations in model development. Rigorously back test and validate models to ensure their robustness, accuracy, and profitability in real-world betting scenarios. Drive and lead quantitative modelling initiatives, with a particular focus on BetBuilder products, from initial concept through to production deployment. Operate with a high level of autonomy, owning and driving projects and solutions from conception to deployment, including managing own workload and project milestones. Collaborate closely with Sports Trading, Product, and Engineering teams to ensure models are well-understood, seamlessly integrated, and align with engineering best practices and system architecture. Provide technical guidance and mentorship to more junior quantitative modellers on modelling techniques, best practices, and project execution. Proactively identify opportunities for advanced quantitative modelling to address business challenges and drive innovation within the sports betting domain. Present complex quantitative findings and project outcomes clearly and persuasively to both technical and non-technical stakeholders, including senior leadership. Create basic reports and visualisations using tools such as Tableau to communicate model performance and insights.   Required Skills and Experience:   Proven experience as a Quantitative Analyst/Modeller with a track record of successfully leading and delivering impactful quantitative models in a production environment. Deep expertise in mathematical and statistical modelling, specifically applied to sports betting, including a strong understanding of complex statistical distributions and Monte Carlo simulations. Highly proficient in Python for all modelling, analysis, and data manipulation work. Strong experience in back testing, validation, and performance evaluation of quantitative models. Solid understanding of the end-to-end model development and deployment lifecycle in a production environment. Experience in deriving markets for various sports; experience with US sports is a valuable addition. High attention to detail, precision in delivery, and strong problem-solving abilities. Demonstrated ability to manage own workload and lead projects with a high degree of self-direction. Experience with data visualisation libraries (e.g., matplotlib, seaborn, plotly) and creating basic reports in BI tools like Tableau.

Atlassian Administrator Location: Madrid Salary : Dependant on experience   Our client is a global IT Consultancy that works with specialist clients in providing world class IT services. They operate a little differently as they are fully imbedded with the client the work with so it allows the post holder to work internally but also have an element of client stakeholders.   Job Summary:   In a large environment including teams distributed across different locations and different roles, having a standardized and homogenous, but at the same time flexible toolset for tracking activities and coordinating the organization is key.   Our company is seeking an experienced Atlassian Administrator to join our team. The successful candidate will be responsible for the administration, configuration, and maintenance of on-premise Jira and Confluence instances running on Linux based servers to support our software development and project management processes. This position requires a deep understanding of the Atlassian suite of tools, including Jira and Confluence, as well as experience in implementing and customizing these tools to meet the needs of the organization. The candidate must also have strong communication skills to understand stakeholder requests and translate them into technical requirements.   Responsibilities:   Administer, configure, and maintain on-premise Jira and Confluence instances running on Linux based servers to support software development and project management processes. Perform system upgrades and manage plug-ins for Jira and Confluence in a Data Center environment. Design, develop, and deploy custom workflows, fields, screens, and dashboards in Jira. Manage permissions and security schemes for on-premise Jira and Confluence instances. Develop and implement best and practices for Jira and Confluence usage. Troubleshoot and resolve technical issues related to Jira and Confluence instances running on Linux based servers. Collaborate with software development teams and project managers to understand requirements and provide guidance on Jira and Confluence configuration. Communicate with stakeholders to understand their requests and translate them into technical requirement. Train end-users on Jira and Confluence usage and best practices. Stay up-to-date with Atlassian product updates and new features.   Requirements:   Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 2 years of experience as an Atlassian Jira and Confluence Administrator. Experience in administering, configuring, and maintaining Atlassian tools, including Jira and Confluence, in a Data Center environment. Strong understanding of Jira concepts: workflows, fields, screens, dashboards, … Experience in customizing Jira and Confluence instances to meet organizational requirements in an on-premise environment. Strong conscience about security and performance aspects of Atlassian setup. Strong knowledge of JQL and Confluence markup language. Experience in system upgrades and plug-in management for Jira and Confluence in a Data Center environment. Excellent troubleshooting and problem-solving skills. Strong communication and collaboration skills, with the ability to understand stakeholder requests and translate them into technical requirements for Jira and Confluence. Ability to train end-users on Jira and Confluence usage and best practices in an on-premise environment. This is a full-time position that offers competitive compensation and benefits. If you have the necessary skills and experience, please submit your resume and cover letter for consideration.     Desirable Skills/Qualifications:   ACP Jira Administrator Atlassian System Administrator Solid understanding of system development life cycles (SDLC) and project management methodologies including Waterfall and Agile.

Build Engineer Madrid or Malaga (Hybrid) Permanent €55,000 - €60,000 p/a   The Background We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. They are looking for a Build Engineer who can take ownership of the CI/CD solutions that power software deliver across multiple teams, stacks and products. You will be designing scalable, reusable frameworks that teams can rely on, focusing on software deployments and acting as the bridge between Development and Operations to ensure releasees are fast, repeatable, compliant and work as intended. In this role you will design and own release pipelines from source control to production, support the automation of the delivery process whilst building internal tooling for versioning, artifact management and changelogs and defining standards that keep releases fast, safe and compliant. This is an exciting time to join a growing business who operates globally where you will get the chase to be the person that builds the foundations that keep everything running smoothly.   The successful Build Engineer will have… Previous experience in a similar Build & Release role Kubernetes experience Extensive experience in CI/CD platforms (GitLab, Jenkins, Bamboo, ArgoCD) Strong Scripting ability (Bash, Python, Groovy) and comfort with build tools (Maven, Gradle, NPM) Git workflows and branching strategies experience Excellent communication skills that help connect people   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1

North American Trader  Agency / Malta €30,000 Hybrid working after successful completion of probation   The North American Trader will be asked to operate sports betting for a variety of North American events but focussing largely on NBA - Basketball. The person must have good team working skills and must be detailed and analytical regarding Line and Risk Management and customers’ wagering activity. The NA Trader must make sure that all tasks and duties are properly communicated and executed, with quick response times on all our communication channels. The role also requires a professional employee who can work under pressure and not be afraid of adaptation. All NA Traders will work across a range of tasks, but each one will be assigned a sport/ task as their primary duty and area of focus. This primary role is focussed on North American Basketball   Responsibilities: ▪ Understanding of operations for matches and markets, Pre-Match, In Play and Props across a range of sports. Ability to perform a range of shift duties across these areas. ▪ Adjusting odds and lines for NA Sports in accordance with the Global Trading Policy and for the maximization of performance in the long term. Unless unavoidable (due to interruption or major error), feeds should remain operational and a full suite of tools used to achieve aims and/or directives from senior colleagues. ▪ Analysing sources, wagers, profiles and information to swiftly spot areas where our offering needs to be corrected. ▪ Entering results and checking feed accuracy, adding/checking events, event titles and notes. ▪ Track incoming bets and use them to facilitate accurate decisions in real time. ▪ Develop the ability to apply profiling techniques. ▪ Monitoring the website, forums, social media and communications from internal partners (such as customer withdrawals function) to assist with group operations. ▪ Working collaboratively within the NA team and the wider group to facilitate the best outcome for the group and our customers. ▪ Any other tasks required by Management. Primary Duty: ▪ You are expected to be able to deliver opinions and value to company to improve their offering, their policies and their procedures. ▪ You should be capable of testing basic new releases/services that will directly impact your primary area. ▪ If given responsibility for a sub-section of your primary area, you are expected to demonstrate care, diligence and both operational & technical expertise in your management of that area. ▪ Within selected sport, you must be able to perform all duties as requested to a high level within 3 months of role starting. ▪ You must develop an in-depth knowledge of the sport, including the businesses own betting rules, the rules and norms of the sport itself, and a day-to-day ingestion/use of news related to the sport. ▪ You are expected to contribute to the maximization of appropriate content on any event with significant public interest. ▪ You should demonstrate sufficient skill in odds compilation to create odds for Props, and to detect errors within the companies own offering and in the market. ▪ You must always adhere to the latest version of the Global Profiling Guidelines. ▪ You are expected to understand profiling concepts in your study of customer behavior and their wagering activity. ▪ Your decision making should guarantee that no client goes undetected for the wider group - that all uncategorised/incorrectly categorised players are either re-profiled or escalated to senior colleagues quickly. Requirements: ▪ Previous experience in a similar role, trading NA sports lines ▪ Proven knowledge on trading markets and industry trends ▪ Intermediate knowledge of the assigned sport preferred ▪ Broad knowledge of major NA Sports (NFL, NBA, MLB) ▪ Be able to work unsupervised and under pressure ▪ Responsible and respectful ▪ Have a good eye to detail, analytical mindset preferred ▪ Flexible working times required, including weekends and non-regular working hours This is an active requirement, they are looking to fill this role as soon as the right candidate can be found, should you think this is the right opportunity for you, then apply with a CV asap. Dave #LI-DO1  

  Marketing Operations Manager Montevideo, Uruguay-office located in Zoneamerica Hybrid (3 days in office)     Our client, a Marketing agency is looking to add a passionate, motivated, and highly collaborative Marketing Operations Manager to they team.   The Marketing Operations Manager is a creative problem solver with the ability to quickly identify, dissect, and overcome roadblocks. The ideal candidate can effortlessly manage competing priorities and to communicate effectively. If you are someone who doesn’t shy away from a good challenge, then we would like to meet with you.   You will be responsible for proactively managing the planning, road mapping and delivery of marketing projects, while paying close attention to shifting priorities and ensuring process and SLAs are respected. As a Marketing Operations Manager you bridge the gap between the marketing strategists and the operational teams and are able to maintain strong working relationships with key stakeholders.    Responsibilities   Responsible for managing the planning, road mapping and delivery of marketing projects. Ensures effective communication across both internal and external teams and stakeholders. Manages shifting priorities and ensures process and SLAs are respected. Proactively flags deliverables at risk for missed deadlines. Identifies conflicts or roadblocks and provides potential solutions. Ensures upcoming events, product releases and other important milestones are added to the team’s calendar, and plans are submitted for approval in a timely manner. Collaborates with the team and other service providers to ensure alignment of projects and resources. Acts as the gatekeeper of the team’s OS in order to protect SLAs and make certain they are respected. Manages JIRA and Confluence processes to ensure stakeholders stay true to their commitments and keep their tickets, roadmaps and milestones updated with required detail. Flags to Head of Marketing when at risk. Coordinates with internal teams to devise, revise, and improve processes, workflows, SLAs, and to support their adoption and adherence. Assists the team with creative problem solving to remove or work-around roadblocks. Monthly and weekly reporting. Other duties and responsibilities as assigned.  Qualifications   Relevant degree/diploma or a minimum 3-5 years’ experience in a management role, preferably in the marketing or project management space. Foundational understanding of marketing best practices. Atlassian product knowledge (JIRA & Confluence). Passion for creative problem solving is essential. Excellent organizational and time management skills. English verbal and written communications skills are critical. Motivated individual, comfortable with rapid change; ability to multi-task and meet deadlines all while having a strong attention to detail. Client services mentality, flexibility and willingness to collaborate openly with other functions. Must be able to interact effectively across functions and cultures. Must be able to work variable schedule(s) with consideration for multiple time zones and teams in various locations around the world. Must be able to travel internationally.   The company offers personalized medical care, medical emergency coverage, flex transportation and meal vouchers and much more!   If this sounds like the ideal position for you then apply today with an English version of your CV!    

SEO Executive £30k - £36k Full Time Chesterfield (Hybrid) Are you an SEO looking for the next step in your career with a growing, award winning, marketing agency? This agency has been going for 18+ years and digital marketing has been identified as a key area for growth. With a new Head of SEO in place to help shape the SEO function, this is an opportunity to be a critical part of their growth plans, all whilst working with some incredible household name clients, across a range of sectors. The Job... Reporting into the very experienced Head of SEO, you'll be working closely with them to enhance and develop the SEO services the agency provides. You'll take responsibility for delivering client SEO strategies, across a range of sectors featuring many household names. You'll be responsible for: - Using your analytical skills to identify trends and opportunities for client SEO strategy. - Creating research to inform new business proposals and supporting the sales team. - Reporting on SEO strategy performance to clients and at times, senior team members. - Conducting competitor research. - Creating client reassurance and building strong relationships. - Keeping clients informed of campaign performance and opportunities. About You... You'll need good experience of technical SEO and on-page/content SEO best practices and have a real passion for all things search marketing.   Here's some of the key experience you'll need to demonstrate: - 3+ years dedicated SEO experience. - The ability to work closely with others and collaborate towards client success. - A strong work ethic and a desire to continuously improve through self learning. - Agency experience would certainly make you stand out. The Company... This is a well established digital marketing business enjoying a great period of growth. They work across plenty of different sectors with clients including the likes of Chanel, JustEat and Asos, to name just a few. With their base in Chesterfield, ideally they're looking for someone happy to be in the office collaborating with their colleagues 3 times a week, with a couple of days a week working from home. In addition to an attractive salary of £30k-£36k DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Some additional benefits include; - Flexible working - Health & Wellbeing support - Electric vehicle discount scheme - Gym membership - Pension - Annual bonus Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Business Development Manager (Bilingual) Location: Montreal Salary: $75,000–$80,000 + bonus About the Company Our client is a people-powered, fast-moving startup with offices in Montreal and Halifax. They partner with forward-thinking clients across Canada, France, the UK, and beyond — helping organisations reimagine what’s possible through digital transformation, technology innovation, UX/UI design, and AI. They move fast, develop talent faster, and deliver work that pushes boundaries. If you’re looking for challenge, growth, and impact, this is the place to be. The Opportunity As a Business Development Manager, you’ll play a key role in driving new business and strategic growth across core service areas. This is more than a sales role — it’s about building meaningful partnerships, uncovering new opportunities, and shaping creative solutions that deliver measurable impact. Key responsibilities: Identify and convert new business opportunities across multiple sectors and markets. Build trusted, long-term client relationships based on collaboration and results. Work closely with creative, technical, and strategic teams to design client-centric solutions. Position the company as a trusted partner in digital innovation and transformation. Why You’ll Love Working Here Global reach — work with clients across North America and Europe. Fast growth and real autonomy — you’ll be trusted to make an impact from day one. Bilingual environment — collaborate in both English and French daily. Collaborative, ambitious culture — work alongside passionate people who support each other. Career acceleration — rapid learning, ownership, and advancement opportunities. About You You’re a natural connector who thrives where creativity meets commerce. You likely bring: 3–5 years of experience in business development, partnerships, or consultative sales. Experience in a creative, tech, or digital agency environment. Fluent in both French and English (written and verbal). A proactive mindset, curiosity, and comfort working in a fast-paced, entrepreneurial setting. How to Apply If this sounds like the right fit for you, please submit your application with an English version of your CV. We look forward to hearing from you.

Producer Digital Marketing Agency  Manchester - 2 days in the office  Producer / Digital Marketing Agency / Private Health Care / 25 days holiday plus bank holidays / 2 days a week in the office / Health Cash Plan / Enhanced Mat and Pat leave   The Producer will be joining a fast paced and creative Digital Marketing Agency,  reporting to the Producer Team Lead, the Producer is a creative problem solver with the ability to quickly identify, dissect, and overcome roadblocks. The ideal candidate is able to effortlessly manage competing priorities and to communicate effectively. If you are someone who doesn’t shy away from a good challenge, then we would like to meet with you. You will be responsible for proactively managing the planning, roadmapping and delivery of marketing projects, while paying close attention to shifting priorities and ensuring process and SLAs are respected. As Producer, you bridge the gap between the marketing strategists and the operational teams, and are able to maintain strong working relationships with key stakeholders. You will have great leadership qualities and foster an environment   Responsibilities: Responsible for managing the planning, roadmapping and delivery of marketing projects across multiple brands. Advise and lead on delivery strategies working within the operational framework. Proactively lead the on all delivery aspects. Ensures effective communication across both internal and external teams and stakeholders. Manages shifting priorities and ensures process and SLAs are respected. Proactively flags deliverables at risk for missed deadlines. Identifies conflicts or roadblocks and provides potential solutions. Ensures upcoming events, product releases and other important milestones are added to the team’s calendar, and plans are submitted for approval in a timely manner. Collaborates with the team and other service providers to ensure alignment of projects and resources. Acts as the gatekeeper of the team’s OS in order to protect SLAs and make certain they are respected. Manages JIRA and Confluence processes to ensure stakeholders stay true to their commitments and keep their tickets, roadmaps and milestones updated with required detail. Flag to Head of Marketing when at risk. Coordinates with internal teams to devise, revise, and improve processes, workflows, SLAs, and to support their adoption and adherence. Assists the team with creative problem solving to remove or work-around roadblocks. Monthly and weekly reporting.   Requirements:  Relevant degree/diploma and 5+ years’ experience in a management role, preferably in the marketing or project management space. Foundational understanding of marketing best practices. Able to demonstrate leadership qualities. Atlassian product knowledge (JIRA & Confluence). Passion for creative problem solving is essential. Excellent organisational and time management skills. English verbal and written communications skills are critical. Motivated individual, comfortable with rapid change; ability to multi-task and meet deadlines all while having a strong attention to detail. Client services mentality, flexibility and willingness to collaborate openly with other functions. Must be able to interact effectively across functions and cultures. Must be able to work variable schedule(s) with consideration for multiple time zones and teams in various locations around the world. Must be able to travel internationally. This is a live requirement, if you feel you have the necessary skill set and experience then apply with your up to date and relevant CV asap. They are looking to interview in the coming weeks.    Dave #LI-DO1

Marketing Operations Specialist Permanent Position Location: Hybrid 2 days per week Manchester City Centre   Our client is an all-in-one marketing agency that acts as an in-house marketing team for global brands. They are a collective of talented communicators, catalysts, and achievers that come together to create comprehensive solutions.   They are currently recruiting for a talented Marketing Operations Specialist. This is not your typical Marketing Ops Role and would give the successful candidate the chance to develop experience across a broad range of marketing projects.   The ideal candidate will have advanced front-end development skills (HTML/CSS, JavaScript), a “developer mindset” that emphasizes precision, creative experience in Photoshop and Figma for editing and adapting campaign assets, and a marketing background to effectively translate strategy into execution.   They are up to date with best practices, adept at collaborating with marketing strategists, and have a keen eye for design and user experience. This role is designed to support a lean, agile marketing team, requiring versatility to handle diverse technical, creative, and strategic tasks with minimal supervision.   We are looking for a highly skilled and detail-oriented Marketing Operations Specialist to develop, maintain, and optimize our digital marketing initiatives—primarily through CMS development, CRM operation, campaign execution, email template creation, and creative asset production. As the subject-matter expert in these areas, you will collaborate with key stakeholders and department heads to deliver pixel-perfect, high-impact marketing campaigns.   Responsibilities CRM Operations & Campaign Management Operate our in-house CRM to build and manage audiences and segmentation logic. Build and execute marketing campaigns, ensuring timely and targeted delivery across customer segments. Build and test in-platform rewards to ensure error free delivery of marketing activities     CMS Development & Maintenance Serve as the go-to expert on our Content Management System (CMS), creating and updating web pages based on stakeholder requirements, brand guidelines, and UX best practices. Implement advanced front-end functionality using HTML, CSS and JavaScript to enhance user engagement and interactivity. Review site structure, menus, and overall functionality, ensuring consistency, optimal performance, and accessibility compliance. Troubleshoot and resolve issues, suggesting improvements for continuous optimization.   Creative Asset Production & Adaptation Edit, optimize, and adapt creative assets in Photoshop and Figma to suit campaign needs while maintaining brand consistency. Collaborate with creative teams to produce high-quality visuals for web, email, and social channels. Apply design thinking principles to ensure assets support both aesthetic and strategic objectives.   Email & SMS Communications Use platforms like SendGrid, Twilio, and Mailjet to build and deliver email and SMS communications aligned with brand and campaign objectives. Collaborate with translators and marketing strategists to review campaign copy and assets for suitable use in initiatives while following content best practices to avoid spam flagging.   Email Template Creation & Management Develop responsive, dynamic email templates using HTML and CSS, ensuring compatibility across various devices and email clients. Translate creative mock-ups from Figma or Photoshop into functional, visually compelling email layouts. Regularly audit and refine email templates, incorporating best practices to improve deliverability and performance.   Collaboration & Stakeholder Communication Partner with internal teams—including Creative, SEO, and Conversion—to gather requirements, prioritize tasks, and align on project objectives. Work closely with marketing strategists to translate high-level campaign strategies into tactical, executable deliverables. Communicate effectively with department heads, stakeholders, and technical peers to manage expectations, timelines, and deliverables. Provide training and support to team members and colleagues, ensuring clarity on workflows and best practices.   Quality Assurance & Design Best Practices Maintain a “pixel-perfect” standard, carefully verifying each build or template against mock-ups to ensure accuracy and aesthetic quality. Adhere to coding standards, guidelines, and design principles to achieve consistency and brand integrity across all assets. Conduct regular reviews of live sites and email campaigns to identify areas for improvement. Perform testing (UAT) on larger projects outside of BAU as required   Continuous Improvement & Documentation Contribute to the development of internal tools, processes, and documentation to streamline and standardize workflows. Stay current with industry trends, emerging web technologies, and best practices in digital marketing and design. Provide feedback and suggestions to the team lead and management on how to enhance and evolve our Mark Ops capabilities.   Requirements 2+ years of experience in front-end development or a similar technical marketing operations role. Advanced proficiency in HTML, CSS, and JavaScript, ideally with experience in modern frameworks/libraries (e.g., React, Vue, or similar). Proven track record of building and optimizing web pages and email templates. Proficiency in Photoshop and Figma, with the ability to edit, adapt, and optimize creative assets for multiple channels. Experience translating marketing strategies into technical and creative executions that meet campaign objectives. Proficiency in using CRM platforms to orchestrate the delivery of marketing offers and communications. Understanding of email deliverability and cross-client testing is a plus. Strong eye for design, capable of translating mock-ups into pixel-perfect, responsive pages and email templates. Ability to adhere to brand guidelines while also proposing improvements where beneficial. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Experience working in cross-functional teams, balancing multiple tasks and priorities. Analytical mind with a solution-oriented approach to troubleshooting and issue resolution.    

  Performance and Conversion Manager   Halifax, Nova Scotia   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   The Performance and Conversion Manager plays a key role in the Marketing department, someone who knows how to engage incoming prospects and incumbent customers and uses performance data to design new solutions that drive conversion lift. They will be a partner in the design, implementation and evaluation of activities that increase conversions of new and existing customers and maximize the commercial returns for the business. The position requires a resume leaning heavily to performance marketing, but also a creative eye and a customer centric approach.   Responsibilities   Deep-dive into conversion performance to generate recommendations and drive AB and multivariate testing, new landing page builds, new conversion journeys and unique digital engagement experiences Action optimization in the customer experience within the team’s methodology including: Heuristic analysis, UI/UX, messaging, data analysis and funnel optimization Own specific KPIs within defined areas of influence in the conversion funnel and customer lifecycle. Work closely with other teams to ensure the first purchase and ongoing customer experience is optimized for conversion performance Identify and analyze customer behaviors, conversion metrics and KPIs and leverage them to improve performance Lead the design, implementation and measurement of the brand’s conversion optimization roadmap and activities Aspire to attain the highest level of optimization agility and velocity possible while focusing on both marketing and commercial outcomes Improve how the brand communicates with prospects (targeting and personalization) to deliver the best content, journeys and experiences to increase conversions Work closely with other marketing teams: Retention, Affiliates, SEO, traditional media, digital media, social media and referrals Plan your activities thoroughly and forecast how these efforts will impact business outcomes Contribute into executive-level reports that convey complex analytical findings in a concise manner Document your key learnings, big wins and misses in company wiki and jira spaces to grow the businesses intellectual property     Qualifications   This position is an intermediate digital marketing role, and experience should be reflective of such. The successful applicant will have the following: 5+ years of CRO and / or digital marketing experience in a performance centric / leaning role A successful track record of ideating, implementing and scaling CRO programs A strong customer centric approach to optimization leveraging your added experience in UX, UI and digital design for conversion best practices Experience on industry leading optimization tools like / similar to: Optimizely, Google Optimize, Omniconvert, Unbounce A track record of ideating, implementing and scaling CRO (Conversion Rate Optimization) or digital growth programs Ability to work closely with data, independently, interpret and present that data in engaging and meaningful ways Ability to manage and prioritize multiple marketing projects simultaneously within a complex organization Strong negotiation and relationship building skills Hybrid working model (2 days a week in office Min) Must be able to travel internationally as required (10% or less) This role requires frequent international travel, including to the EU and UK. Applicants must be able to obtain the necessary travel documentation to fulfill this requirement     This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.    

  Finance Manager   Montreal, QC   Remote       Role & Responsibilities   Financial Reporting & Analysis Work alongside the Management Accountant to prepare regular and ad hoc financial reports for the Treasury Operations Lead to support strategic decision-making. Review and validate financial data with the Management Accountant to ensure accurate and timely reporting across the client group. Financial Oversight Monitor the financial health of entities within the group, identifying areas of risk or improvement. Review and sign off on monthly financial close processes, including reconciliations and journal entries. Banking & Fund Flow Design Assist in the setup of fund flow structures to support business needs. Ensure banking solutions align with business operations and treasury strategy. Budgeting & Forecasting Review annual budgets and financial forecasts submitted by business units, providing insights and recommendations. Collaborate with the Management Accountant to monitor actual performance against budget and forecast, supporting variance analysis and commentary. Operational Finance Support Collaborate with Business Managers to support operational finance needs, including cost tracking, planning, and decision support. Review accounts receivable (AR) invoices to ensure accuracy and consistency with contracts and policies. Policy & Controls Compliance Ensure that finance policies and procedures are being adhered to across all clients. Monitor and enforce strong internal controls to safeguard company assets and maintain compliance with regulatory requirements.   Qualifications & Educational Requirements Bachelor’s degree in Finance, Accounting, or related field (CPA or equivalent qualification preferred). Minimum of 5 years' experience in a finance or accounting role, with at least 2 years in a managerial or senior analyst capacity. Preferred Skills Excellent verbal and written English communication skills to interface with vendors and team members Experience working under pressure Experience working with accounting and tax software as a desirable skill - such as Microsoft 365 Experience in budgeting, forecasting, and financial reporting. Familiarity with treasury operations, banking relationships, and internal controls. Proficiency with MS Office – Word, Excel, Outlook Strong interpersonal skills Strong organization, multi-tasking, project coordination and administration skills Effective communication and strong relationship building at all levels, including stakeholders Attention to detail and a high degree of accuracy High level of integrity, discretion, confidentiality and accountability without directive Sound analytical thinking, planning, prioritization and execution skills An ability to work independently, as well as part of a cross-functional team A genuine motivation and willingness to learn and grow in the position   This is a fantastic opportunity to join a dynamic business offering flexible working and a collaborative and innovative environment.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, and much more! If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.    

Content Specialist Digital Marketing Agency Manchester / Hybrid Content Specialist / Digital Marketing Agency / International clients / 25 days holiday per year plus bank holidays / Flexible working / Private health care / Enhanced maternity and paternity packages / Access to discount and reward portals The Marketing Content Specialist is responsible for managing the brands’ online presence by working closely with stakeholders to plan and edit engaging content across a variety of mediums and customer segments. The focus of this role is to curate and distribute relevant content to attract, acquire and maintain customer engagement. You are detail and results-driven, team-spirited, skilled and imaginative, who can identify customer needs through research, reporting and experimentation in order to drive profitable customer action and meet marketing objectives. Responsibilities You will be responsible for following tasks: Assist teams and stakeholders in ensuring the execution of brand strategies. Executing the brand content marketing strategies across the customer lifetime journey. Collaborating with agencies to produce high quality content and creative assets. Writing, editing and/or refining digital copy. Delivering strong, engaging content to clients. Planning content calendars with agencies. Revising and optimizing dated content using information gathered in SEO research. Analyzing web metrics for overall success of different content and developing plans to optimize them. Creating content distribution network with other marketing verticals. Performing audits on site usability, usefulness, content, and branding from a user POV Publishing digital content through a CMS. Ensure our content has a consistent tone of voice, visual communication style, and brand adherence across all touch points – working continuously within existing and expanding brand guidelines. Requirements: Strong knowledge of the latest content marketing trends Experience with content writing and ad copy writing Knowledge of SEO fundamentals, adhering to the latest Google algorithms Familiarity with how to distribute content through social media Video content ideation and execution Experience managing vendors Detailed reporting skills to demonstrate content ROI Ability to work within and groups as well as autonomously Experience managing budgeting   This role would suit someone who'd looking to make an impact not only on their career but the development and growth of the clients / brands to help drive the growth strategy for these newly acquired clients.  Operating on a hybrid model with a 2/3 days a week in the office in Manchester.  If this sounds like the ideal opportunity and you'd relish the challenge, then apply with an up to date CV. Dave #LI-DO1      

3D Designer Leeds based agency / onsite 5 days a week £30k + Benefits   3D Designer / Leeds based agency / Private Healthcare / Annual Bonus (non contractual) / 5 days a week onsite / International Clients   The 3D Designer will be joining a highly established agency working with some of the biggest brands in the retail space. Creating thought provoking 3D concepts to be carried through to production for in store advertising, experiential and spacial designs that drive delivery for customers.  Reporting into the Creative Director, the 3D Designer will: Designing 3D POS concepts from brief to production Producing hand sketches, 2D/3D visuals, mock-ups, cutter guides, and production layouts Collaborating with internal stakeholders to deliver high-quality, on-brand solutions Estimating materials and timelines in partnership with the Operations Manager and Creative Director Ensuring all designs are feasible for manufacture and meet client specifications Managing your own workload and deadlines effectively   The ideal candidate will have: 2/3 years of experience in 3D POS design within a busy studio environment Proficiency in: ArtiosCAD or similar CAD software SketchUp Pro or equivalent 3D modelling tools Adobe Creative Suite  Strong creative and critical eye for detail Excellent communication and collaboration skills Ability to work independently and as part of a team   This is a fantastic opportunity for someone early on in their career to join a fast paced and exciting design agency environment with the chance to work on major international clients. If this sounds like an ideal position for you, then apply with an up to date CV and Portfolio of work. Dave #LI-DO1

3D Designer / Artist Cape Town, South Africa Digital Marketing Agency / Hybrid working / International clients / Growing team and agency   The 3D Designer / Artist will be joining a new and emerging Digital Marketing Agency based in Cape Town, South Africa. Working across a range of international brands and clients, you'll be part of a group of innovative and forward thinking creatives and marketeers. You'll have the chance to help produce some new and exciting work and in tandum with teams in other locations across the Globe.  As the 3D Designer / Artist you will be take an active role in the development of concepts and the creation of digital assets, characters, objects and scenes. The ideal candidate will be multi-talented—proficient in industry leading 3D modeling tools and emerging AI tools—and bring a high level of creativity, versatility, and strategic thinking to this growing creative team.    Key Responsibilities: Lead the creation of 3D characters and environments for use in digital ads, social content, web visuals, and more. Interpret creative briefs and contribute to early concept development with visual storytelling and artistic insight. Model, texture, light, and render 3D assets with high visual fidelity and adaptability across formats. Collaborate closely with internal creatives to ensure assets support the campaign’s strategy and messaging. Stay on top of 3D design trends and emerging AI tools that can enhance or accelerate the creative process. Manage multiple projects at once, ensuring consistency, quality, and on-time delivery. Take ownership of projects and be responsible for the concepts, execution, and production of all campaign work assigned to your portfolio. Collaborate cross-functionally with internal teams and external partners to deliver compelling multimedia content. Basic skills in video production and motion graphics a plus. Requirements: Experience using a variety of 3D software such as 3DS Max, Blender, Maya, Sketchup, ZBrush, or others. Please include a list of tools and platforms you’ve worked with in your application. Good working knowledge of AI-powered creative tools (e.g., generative AI for 3D modeling, texturing, rigging, or animation) is a strong plus. Experience in video production, including editing, motion graphics, sound, and storytelling for digital platforms a plus. Must possess a strong sense of urgency, commitment to quality, and the ability to consistently think at a strategic level to maximize the conversion level of digital and multimedia assets. Previous experience in an ad agency, design studio, or similar fast-paced creative environment. University/College diploma or degree in Fine Art, 3D, Graphic Design, Multimedia Production, or a related creative field. Excellent English communication skills with the ability to clearly communicate ideas, concepts, and challenges. Positive, high energy, and motivated to learn and push boundaries. Deep understanding of the current competitive marketplace, design/media trends, and the ability to apply this knowledge to strong creative solutions.   If this sounds like the ideal role for you, then apply with an up to date Portfolio and CV showcasing your skills across 3D and Design.  Dave #LI-DO1

  Portfolio Manager Halifax, NS Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are seeking an experienced Portfolio Manager.   As Portfolio Manager you will be part of the Strategic Projects Group servicing our clients on programme and project delivery. You will take ownership of a portfolio of strategic programmes and projects. You will be accountable for a team of Project and Programme managers that will successfully deliver these initiatives, ensuring a consistent approach to best practices and ways of working.   You will act as a key point of contact for all Portfolio matters, and will ensure that stakeholders up to executive level have the information they need for informed decision-making. Visibility of project statuses across the Portfolio will be provided by you and your team. You will collaborate with clients and stakeholders to deliver impactful outcomes across the portfolio to realise business benefits.   You will partner with the relevant leadership team contributing to their success in delivery of the Objectives and Key Results (OKRs). You will demonstrate a growth mindset and will be willing to take on new challenges.   This role requires an experienced Portfolio Manager with a depth of experience in implementing strategy delivery, and creating a high performing team.   You are comfortable collaborating with, and managing teams in various locations, time zones and overseeing several concurrent programmes. You will be an excellent communicator, experienced leader, and have the confidence to challenge stakeholders where necessary. team.   Responsibilities Strategic Portfolio Management & Alignment Work closely with leadership to define and execute the portfolio strategy. Oversee portfolio delivery, ensuring that programs and projects are aligned with client needs, business objectives, and the broader organizational vision. Align portfolio delivery with enterprise-level goals, business needs, and customer priorities. Be accountable for producing and maintaining a Portfolio Roadmap that clearly shows in-flight and planned activities; and available capacity at team level. Facilitate decision-making and prioritization to ensure the most strategic initiatives are being executed according to agreed objectives Lead the delivery of key strategic programs within the portfolio, ensuring successful execution and value realization for the organization Ensure cross portfolio dependencies and risks are understood, communicated and managed Proactively challenge stakeholders to ensure all initiatives in the portfolio remain in line with business goals Stakeholder Engagement & Communication Serve as the primary point of contact for all portfolio-related communications, ensuring senior stakeholders are kept informed of developments, risks, and dependencies. Lead regular portfolio reviews with internal and external stakeholders (where relevant), providing clear updates on key developments and ensuring the alignment of stakeholder expectations. Build and maintain strong relationships with senior stakeholders, advising and influencing key decisions across the organization. Ensure clients and stakeholders are aware of ways of working within project management and serve as a source of education on our project management frameworks and best practices Governance, Risk & Performance Oversight Establish and enforce governance standards for portfolio, program, and project activities. Oversee RAID (Risks, Assumptions, Issues, Dependencies) management across the portfolio. Monitor portfolio performance using KPIs/metrics and take action as necessary to optimize outcomes. Provide portfolio reporting on projects and programme status, highlighting interdependencies and shared risk Team Leadership & Continuous Improvement Manage and coach project and program managers to ensure successful delivery within the portfolio. Foster a culture of continuous improvement, identifying and implementing efficiencies and enhancements to portfolio management practices. Ensure the team has the capacity and skills required to meet the portfolio demands, promoting learning and development. Set and drive team OKR’s in line with organizational goals and individual development Drive innovation in project management through continuously updating frameworks to account for organizational changes as well as industry best practice Qualifications 10+ years of relevant programme and project management experience, ideally with 2+ years as a portfolio manager Strong leadership skills, with a focus on ensuring cross portfolio understanding and delivery Experience in change management initiatives and conflict resolution Personable character and exceptional communicator – ability to communicate at the highest level (Written, Spoken and Presentation), provide empathetic feedback, challenge and influence others. Line management experience leading and coaching a team of Project and Programme Managers. Very strong stakeholder management skills. Credible and persuasive, with a focus on collaboration and influence Proven ability to proactively manage time effectively, to switch context and be adaptable to change. Ability to learn quickly, work independently and in a team setting Highly organised and skilled at coordinating efforts between multiple teams across multiple time zones Ability to build strong relationships across the business, with clients, project teams, and 3rd party vendors Exceptional project management skills, extremely organized Experience working with both Agile and Waterfall methodologies Experience working with 3rd party vendors Strategic and creative thinking is valued Project Management qualification required (PMI/Prince 2/ITL) Fluent in English Willingness to travel on an ad hoc basis – as required This is a fantastic opportunity to join a growing agency based in Halifax! The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.    

Senior Business Analyst Halifax, NS Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are seeking an experienced Senior Business Analyst. The Senior Business Analyst will provide strategic business analysis services to clients and other business partners as required, from the Strategic Projects Group reporting to the Head of Business Analysis. Working closely with subject matter experts, clients, and the project team to understand the challenges and opportunities, and work as team to meet them. The Senior Business Analyst will be responsible for leading business analysis activities for their assigned business initiatives and projects from end-to-end, addressing operational, financial, and technological problems, providing analysis, recommendations, and project implementation based on the opportunities identified. The Senior Business Analyst will use the team’s core values to ensure that their assigned initiatives focus on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team. Responsibilities Expertise: Provide best practise enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion. Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships. Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results. Implementation & Documentation Elicit and produce required project analysis documentation as outlined in the framework. Creating and maintain documentation including but not limited to business cases, value/cost benefits, SWOT analysis, GAP analysis, problem statements, training materials, workflow diagrams, business requirements, user stories, workflow diagrams, future state proposals, vendor evaluations, options analysis, UAT plans, test plans, decks for decision making and facilitation purposes, impact and benefits realisation analysis, and other documentation as required. Lead analysis efforts from initiation through to implementation, closure and benefit realisation, including supporting tool evaluations, purchasing and integrating new applications with existing ones, and collaborating with internal stakeholders and clients to ensure systems provided meet the long-term business strategies. Meet with project team regularly to review project deliverables and deadlines and maintain accountability for Business Analysis deliverables. Reporting & Communications Supporting and managing customer relationships and expectations for Business Analysis within SPG, and other functions as required, by developing and maintaining a communication process to keep stakeholders and Senior Business Analyst appraised of project results. Maintaining current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings. Understanding and negotiating needs and expectations of multiple stakeholders. Serving as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes. Ensuring initiative and departmental reporting is accurate and reflects the work being undertaken by the analyst and is provided to the relevant stakeholders, clients, and PMO. Qualifications The Senior Business Analyst should have: Significant experience in Business analysis ideally having supported a variety of technology and business projects across different business functions. Strong analytical and problem identification skills, and be able to use those skills to derive root cause problems and drive innovative, value focused, options and solutions; both tactical and strategic. Full confidence in using Business Analysis frameworks and applying them in subject areas they have little or no experience with. Excellent communication, interpersonal, and stakeholder management skills; leading communications, liaising between participating departments and stakeholders at all levels, including cross functional team work. Good working knowledge of best practise business analysis techniques and project management processes across Waterfall, Agile, and Iterative deliveries. Lead and worked on large and complex projects, spanning multiple stakeholder groups and disciplines. Have provided executive support functions (reporting, ad-hoc analysis, business cases, project start up). Intermediate Business Analysis qualifications, ideally IIBA, or equivalent experience and be committed to continuing professional development and advancing their knowledge in the field of business analysis. Additional qualifications in related fields such as Production Management (CSPO), Project Management (PMP), or Process Optimisation (LEAN Six Sigma). Working knowledge of automation technologies and their use in integrations, solution design, and operational process. Practical experience writing and directing non-functional requirements, and interfacing with technical infrastructure and IT teams and stakeholders. This is a fantastic opportunity to join a growing agency based in Halifax! The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.    

Role - HR Director Location - Halifax, Nova Scotia Consultancy Business Position Summary: The HR Director will provide strategic leadership for the Human Resources function, supporting the Call Center business unit within the BPO Network. This role will serve as a trusted business partner the HR Leadership Team (HRLT) and senior leadership team, driving HR strategies that align with business goals, enhance employee engagement, and ensure operational excellence. The HR Director will oversee all HR functions, including talent acquisition, employee relations, performance management, compliance, and organizational development, while fostering strong relationships with key stakeholders to influence and deliver impactful HR initiatives.   Key Responsibilities: Strategic HR Leadership & Business Partnering Partner with the HRLT and senior leadership to develop and implement HR strategies that support business priorities and growth objectives. Act as a trusted advisor to leaders, providing guidance on workforce planning, talent management, and organizational development. Collaborate with operational leaders to ensure HR solutions address business challenges and drive results. Stakeholder Management Build and maintain strong relationships with internal and external stakeholders to align HR initiatives with business needs. Engage with leaders to understand and address workforce challenges, ensuring HR strategies are integrated into business plans. Influence decision-making by providing data-driven insights and recommendations on HR matters. Talent Acquisition & Workforce Planning Oversee the recruitment and onboarding processes to attract and retain high-caliber talent. Develop workforce planning strategies to meet the dynamic needs of the call center business unit. Implement succession planning frameworks to support leadership continuity and employee development. Employee Engagement & Retention Drive initiatives that foster a positive, inclusive, and high-performing work culture. Design programs that enhance employee engagement, satisfaction, and retention in a high-turnover environment. Act as an advocate for employee well-being and development, promoting work-life balance and professional growth. Performance Management & Development Implement robust performance management systems to drive accountability and excellence. Coach managers on delivering effective feedback and development plans. Identify skill gaps and create learning and development programs to address them. Compliance & Risk Management Ensure compliance with labor laws, industry-specific regulations, and company policies. Manage employee relations issues, including grievances and disciplinary actions, in a fair and consistent manner. Conduct HR audits and implement measures to mitigate risks and ensure legal compliance. Operational Efficiency Optimize HR processes to improve service delivery and operational efficiency. Leverage HR technology and data analytics to provide insights and inform decision-making. Collaborate with finance and IT teams to streamline HR-related systems and processes.   Qualifications: Education & Experience Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred. Minimum of 10 years of progressive HR experience, including leadership roles, ideally within a call center or BPO environment. Proven experience in talent acquisition, employee relations, and performance management in high-volume settings. Demonstrated ability to build relationships and influence stakeholders across all organizational levels. Strong knowledge of labor laws, compliance, and BPO-specific regulations. Technical Skills Proficiency in HRIS systems (e.g., Oracle Peoplesoft, Workday, or similar). Experience in HR analytics and data-driven decision-making. Familiarity with automation in HR and payroll systems is a plus.   Key Competencies: Business Partnering & Stakeholder Management Collaboration: Strong ability to build and maintain effective partnerships across functions and leadership levels. Influencing: Skilled at engaging stakeholders to adopt HR strategies and align with business goals. Strategic Thinking: Capacity to align HR initiatives with organizational objectives and anticipate workforce needs. Leadership & Execution Leadership: Proven ability to lead, inspire, and develop a high-performing HR team. Problem-Solving: Adept at identifying challenges and implementing practical, innovative solutions. Analytical Skills: Skilled at leveraging data and metrics to inform decisions and demonstrate HR impact. Employee-Centric Focus Engagement: Strong commitment to creating a positive, inclusive work environment. Communication: Exceptional ability to convey ideas clearly and effectively to diverse audiences. Adaptability: Thrives in a dynamic, high-pressure environment with resilience to change.     This is an exciting opportunity to shape the HR strategy for a critical business unit within a leading BPO network. By partnering with senior leaders and driving impactful HR initiatives, you will play a key role in delivering business success, enhancing employee satisfaction, and creating a culture of excellence. If this sounds like an ideal role, then apply with an up to date CV.  Dave #LI-DO1  

Director of CRM Performance & VIP Full Time Circa €100k EUR + up to 62.5% bonus Malta (on-site, up to 2 weeks per annum remote working)   Are you a highly analytical CRM leader focused on performance? Do you prefer the side of CRM focused on data product, machine learning models, reporting and dashboards, all with a view to making sure CRM performance is fully optimised? If this sounds like you and you'd like to work for a leading iGaming operator that's in full-on growth-mode, this is a fantastic opportunity to become part of an amazing team of CRM and VIP experts, working across a range geographies and products including online casino, sportsbook and poker.   The Job... Reporting to multiple Regional Managing Directors, you'll be supported by a team of 10 direct reports, including 1 Head of CRM Performance and 1 Head of VIP. It’s a full-time role, and you'll be working on-site in a modern office in Malta, with flexibility to work 2 weeks per annum remotely. You'll be responsible for: - Collaborating with the Head of VIP and CRM lifecycle leads to translate group strategy into actionable goals. - Ensuring all CRM & VIP efforts align with overall group objectives. - Conducting monthly CRM & VIP business reviews with analytics, focusing on budget investment and performance across lifecycle stages and customer segments. - Using insights to continuously improve segmentation, offers, lifecycle management, and campaign effectiveness. - Presenting CRM & VIP KPIs and optimisation initiatives to local Managing Directors. - Educating CRM Campaign Operations teams on the capabilities of the CRM Database Operations function. - Empowering teams to leverage data and predictive models to build advanced segmentation and lifecycle automation. - Collaborating with the Data Product and analytics teams to enhance audience segmentation. - Supporting the development of machine learning models, performance dashboards, and campaign reporting tools.   About You... It's worth noting this IS NOT a CRM/VIP campaign/operations style leadership role - this is a role focused on improving CRM/VIP data, performance, and improving dashboard / reporting tools. You'll need to be super analytical and a great leader of people, also able to deal with senior level stakeholders. Here's some of the key experience you'll need to demonstrate: - 10+ years in CRM and VIP, preferably within the online gaming industry. - 5+ years in a senior leadership role managing cross-functional teams. - Strong background in CRM strategy, performance optimisation, and stakeholder communication. - Analytical mindset with the ability to turn data into actionable insights. - Exceptional communication and presentation skills. - Comfortable leading teams working with CRM Database Operations and SQL-based tools. - Collaborative, cross-functional approach to leadership. - Experience working with SQL and QlikSense is a plus.   The Company... This is a growing, financially secure, gambling operator with licenses in a number of regions. It's a business that encourages innovation, independence and celebrating success, where you'll be part of multi-cultural and diverse team, with people from all over the world. They also have a track record of promoting from within so for the career-minded there is plenty of scope for progression. In addition to an attractive salary of circa €100k EUR DOE, the company also provides great bonus potential (up to 50% personal and up to 12.5% company stretch target), along with exciting future prospects. Additional benefits include: - One-off relocation allowance of 1500 Euro if you're moving to Malta from overseas. - 500 Euro per child for overseas relocations. - Wellness and insurance plans. - Training budgets for enhanced career development. - The ability to work remotely up to 2 weeks per annum.   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

HR Manager / Malta B2B Business €55,000   The HR Manager will be joining a growing B2B business based in Malta, with responsibilities across a number of areas including recruitment, employee relations, L&D, Performance Management and payroll. The role will work on a hybrid model, with 3 days in the office per week and 2 from home.  This position required a high level of organisation with an ability to prioritise and manage multiple projects and tasks to meet business deadlines.    Key Responsibilities: • Rolling out policies and programs across a diverse set of technology employees • Ensuring that all policies comply with legal regulations • Implementing the people strategy, shaping to clients’ requirements • Ensuring employee data is reconciled and entirely accurate • Ensuring key annual cyclical programs are delivered and developed – examples include goal setting and objective planning, performance management cycles, talent management cycles, compensation planning and execution cycles. • Ensuring all operational elements of HR are seamlessly delivered, examples include payroll, benefit enrolement and recruitment operations   Responsibilities: • Own and manage the recruitment & selection processes, contracting, on-boarding, performance management, learning and development, employee engagement, benchmarking of compensation and benefits, talent mapping and succession planning, and reporting to local finance to ensure alignment on headcount and finance data • Designing and implementing company policies and procedures to enhance a culture of accountability whilst also maintaining legal compliance • Ensuring all employee relations cases are managed effectively and efficiently in line with company policies and wider legislation • Acting as leadership partner consulting on people strategy, career path and corresponding organizational design and change management • Leading the analysis and delivery of employee feedback and data with the aim of creating an engaged culture across all areas of the business • Keeping up to date and advise on Employment Law as required • Managing the start-to-end process of work permit applications and where appropriate liaising with the corresponding immigration authorities • Stay informed of trends and innovative techniques to be competitive and creative with HR practices • Support the development, implementation and management of all HR strategy, policies, practices and processes to meet the company strategy; • Developing company wellbeing and health policies; Monitoring adherence to internal policies and legal standards • Acting as the owner of the company’s culture • Liaise with External Legal Counsel and payroll on set up new employees, terminations, maternity permits • Partner with L&D partner to assess, plan and deliver learning and development solutions across client group • Ensuring all HR related data is owned and managed effectively. • Provide guidance and support to managers in the implementation and adherence to company policies and frameworks • Analyse, Identify and mitigate HR-related risks which could include legal compliance issues, employee relations cases, and talent retention challenges   Qualifications: • Proven working experience as HR Business Partner, HR Manager, HR Generalist or similar capacity in a fast-paced context • Degree-qualified in Human Resources, Business & Psychology or similar discipline is desired • Solid HR background both strategic and operational • Benefits setup and administration experience • Advanced English Level required • Effective project management and communication skills • Excellent presentation and interpersonal skills • Able to exercise effective judgment, sensitivity, creativity to changing needs and situations • Strong problem solving and decision-making skills • Customer driven and quality focus • Excellent computer skills • Flexible with work schedule and assignments, adaptable with change • Deep understanding of Maltese Employment Law • Pro-active attitude and constantly strive to improve effectiveness.   This role would suit someone who is looking for the next step in their career, to be a part of a fast paced and driven environment. With a range of responsibilities across the business and working with a number of business functions and teams, this role offers a great opportunities to flex your HR muscles.  If it sounds like an ideal role then apply with an up to date CV.    Dave #LI-DO1

Role - HR Director Location - Antigua Consultancy Business Position Summary: The HR Director will provide strategic leadership for the Human Resources function, supporting the Call Center business unit within the BPO Network. This role will serve as a trusted business partner the HR Leadership Team (HRLT) and senior leadership team, driving HR strategies that align with business goals, enhance employee engagement, and ensure operational excellence. The HR Director will oversee all HR functions, including talent acquisition, employee relations, performance management, compliance, and organizational development, while fostering strong relationships with key stakeholders to influence and deliver impactful HR initiatives.   Key Responsibilities: Strategic HR Leadership & Business Partnering Partner with the HRLT and senior leadership to develop and implement HR strategies that support business priorities and growth objectives. Act as a trusted advisor to leaders, providing guidance on workforce planning, talent management, and organizational development. Collaborate with operational leaders to ensure HR solutions address business challenges and drive results. Stakeholder Management Build and maintain strong relationships with internal and external stakeholders to align HR initiatives with business needs. Engage with leaders to understand and address workforce challenges, ensuring HR strategies are integrated into business plans. Influence decision-making by providing data-driven insights and recommendations on HR matters. Talent Acquisition & Workforce Planning Oversee the recruitment and onboarding processes to attract and retain high-caliber talent. Develop workforce planning strategies to meet the dynamic needs of the call center business unit. Implement succession planning frameworks to support leadership continuity and employee development. Employee Engagement & Retention Drive initiatives that foster a positive, inclusive, and high-performing work culture. Design programs that enhance employee engagement, satisfaction, and retention in a high-turnover environment. Act as an advocate for employee well-being and development, promoting work-life balance and professional growth. Performance Management & Development Implement robust performance management systems to drive accountability and excellence. Coach managers on delivering effective feedback and development plans. Identify skill gaps and create learning and development programs to address them. Compliance & Risk Management Ensure compliance with labor laws, industry-specific regulations, and company policies. Manage employee relations issues, including grievances and disciplinary actions, in a fair and consistent manner. Conduct HR audits and implement measures to mitigate risks and ensure legal compliance. Operational Efficiency Optimize HR processes to improve service delivery and operational efficiency. Leverage HR technology and data analytics to provide insights and inform decision-making. Collaborate with finance and IT teams to streamline HR-related systems and processes.   Qualifications: Education & Experience Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred. Minimum of 10 years of progressive HR experience, including leadership roles, ideally within a call center or BPO environment. Proven experience in talent acquisition, employee relations, and performance management in high-volume settings. Demonstrated ability to build relationships and influence stakeholders across all organizational levels. Strong knowledge of labor laws, compliance, and BPO-specific regulations. Technical Skills Proficiency in HRIS systems (e.g., Oracle Peoplesoft, Workday, or similar). Experience in HR analytics and data-driven decision-making. Familiarity with automation in HR and payroll systems is a plus.   Key Competencies: Business Partnering & Stakeholder Management Collaboration: Strong ability to build and maintain effective partnerships across functions and leadership levels. Influencing: Skilled at engaging stakeholders to adopt HR strategies and align with business goals. Strategic Thinking: Capacity to align HR initiatives with organizational objectives and anticipate workforce needs. Leadership & Execution Leadership: Proven ability to lead, inspire, and develop a high-performing HR team. Problem-Solving: Adept at identifying challenges and implementing practical, innovative solutions. Analytical Skills: Skilled at leveraging data and metrics to inform decisions and demonstrate HR impact. Employee-Centric Focus Engagement: Strong commitment to creating a positive, inclusive work environment. Communication: Exceptional ability to convey ideas clearly and effectively to diverse audiences. Adaptability: Thrives in a dynamic, high-pressure environment with resilience to change.     This is an exciting opportunity to shape the HR strategy for a critical business unit within a leading BPO network. By partnering with senior leaders and driving impactful HR initiatives, you will play a key role in delivering business success, enhancing employee satisfaction, and creating a culture of excellence. If this sounds like an ideal role, then apply with an up to date CV.  Dave #LI-DO1  

CRM Manager Full Time €45k - €55k EUR + up to 20% bonus Malta (Hybrid)   Are you a self-driven and detail-oriented CRM expert looking for the next step forward in your retention and loyalty career? Would you like to work for a leading iGaming operator that's in full-on growth-mode? This is a fantastic opportunity to become part of an amazing team of CRM experts, working across a range geographies and products including online casino, sportsbook and poker. In this role you'll be responsible for the successful end-to-end delivery of below the line (BTL) retention campaigns and communications across a variety of the business's brands and markets. You'll be measured on your ability to impact top-line KPIs; your main objectives will be to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value.   The Job... Reporting to the Head of CRM, you'll be responsible for identifying, targeting, and influencing user behaviour to increase player retention and profitability, using your strong experience of customer retention marketing principals. It’s a full-time role, with flexible hours. You'll be in a modern office in Malta 3 days a week, 2 days a week working from home (once you're all settled in). You'll be responsible for: - Customer Communication and Campaigns: Managing and executing hyper-segmented campaigns to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value through personalised interactions with customers. - Project Management: Using JIRA to efficiently manage projects and tasks, and maintaining effective communications with all teams and relevant stakeholders. - Automation and Scalability: Implementing automated campaign journeys to increase operational efficiencies and enabling campaign scalability. - CRM Budget: Using advanced prediction modelling to optimise the CRM spend budget, ensuring investment in the right customer segments driving growth and minimising budget wastage. - Campaign Optimisation: Continuously optimising offers for increased profitability by experimenting with segmentation audiences and reward conditions. - Analysis: Ensuring that campaign analysis is carried out to determine the ROI, and continually tweaking and improving retention lifecycle offers and player communications to maximise profitability. - Process Improvement: Identifying opportunities for campaign and process improvements within your team and the broader department, quantifying their impact, and driving implementation. - Localisation and Compliance: Optimising CRM plans to be relevant and localised for each market and collaborating with local market teams to understand competitor activity, regulatory requirements, limitations, and local trends. - Cross-Team Collaboration: Working closely with the Support team to optimise campaign customer journeys to reduce contact-drivers. - Stakeholder Reporting: Providing reporting to senior stakeholders on the success of lifecycle activities, and demonstrating a deep understanding of what motivates customers.   About You... The CRM Manager / Retention Marketing Manager that takes on this exciting challenge will have an in-depth knowledge of customer journey optimisation best practises, with experience in developing and implementing strategies across a variety of channels. You'll be an expert at defining the right strategy for the right channel to maximise customer retention and increased ongoing profitability. Here's some of the key experience you'll need to demonstrate: - Minimum of 4 years CRM experience, ideally from a similar role in the iGaming industry. - Good understanding of player segmentation, player bonuses, and incentives. - Excellent ability to interpret CRM data and derive actionable insights. - Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush. - Strong project management skills, enabling you to handle multiple campaigns and tasks concurrently. - Results-driven and customer-focused mindset. - Experience from working in a multi-brand and multi-jurisdiction environment. - This is an English speaking business, however if you have proficiency in Spanish, Portuguese, Greek, Latvian, Polish, or one of the Scandinavian languages, it would be a major plus.   The Company... This is a growing, financially secure, gambling operator with licenses in a number of regions. It's a business that encourages innovation, independence and celebrating success, where you'll be part of multi-cultural and diverse team, with people from all over the world. They also have a track record of promoting from within so for the career-minded there is plenty of scope for progression. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Additional benefits include: - One-off relocation allowance of 1500 Euro if you're moving to Malta from overseas. - 500 Euro per child for overseas relocations. - Wellness and insurance plans. - Training budgets for enhanced career development.   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

  Finance Analyst Permanent Position Location: Hybrid 2 days per week Manchester City Centre   Our client is an all-in-one Marketing agency that acts as an in-house marketing team for global brands. They are a collective of talented communicators, catalysts, and achievers that come together to create comprehensive solutions.   They are currently recruiting for a talented Finance analyst to join their team who will have the following responsibilities:   Accounting and General Ledger Management: Prepare and post journal entries for various accounts, ensuring accuracy and compliance with accounting standards. Maintain and reconcile general ledger accounts, including accruals, prepaids, and fixed assets.   Reconciliations: Perform monthly reconciliations of balance sheet accounts, ensuring timely resolution of discrepancies. Reconcile intercompany transactions and balances in accordance with company policies. Ensure bank reconciliations are completed accurately and on time.   Month-End Close Activities: Lead or assist in the month-end, quarter-end, and year-end close processes, ensuring adherence to deadlines. Prepare and analyse financial statements, including profit and loss, balance sheet, and cash flow statements. Review and adjust entries for payroll, revenue recognition, and other critical areas during the close process.   Variance Analysis: Analyse monthly financial results and provide explanations for variances between actuals and budget/forecast. Assist in the preparation of variance reports for management review.   Accounts Payable and Receivable Oversight: Monitor and ensure accurate posting of vendor invoices and payments. Assist in accounts receivable reporting and resolving customer invoice discrepancies.   Fixed Assets: Maintain fixed asset registers, including additions, disposals, and depreciation schedules. Reconcile fixed asset balances and ensure proper capitalization in compliance with accounting policies.   Internal Controls and Compliance: Ensure adherence to internal controls and company policies in all accounting functions. Assist with internal and external audits, providing necessary documentation and explanations.   Financial Reporting: Support the preparation of financial reports, ensuring accuracy and alignment with IFRS, GAAP, or other applicable standards. Compile supporting schedules and documentation for financial reporting and audit purposes.   Process Improvement: Identify and implement opportunities to improve efficiency in the accounting and close processes. Automate and streamline repetitive accounting tasks to reduce manual effort.   Collaboration and Support: Work closely with other departments to gather necessary information for reconciliations and postings. Provide financial support and guidance to operations, sales, or other business units as required.   Tax and Regulatory Compliance: Assist with the preparation of tax filings, including VAT, sales tax, or other statutory filings as applicable. Ensure compliance with all local, state, and federal financial regulations.   Qualifications:   Minimum of a Bachelor's Degree in accounting, Minimum of 5 years of experience in similar role Experience working in a multinational company Excellent critical thinking skills Detail-oriented Strong analytical and problem-solving skills Knowledge of accounting software D365 and Sage is a plus   If your interesting in learning more or want to a confidential chat about next steps in your career please don't hesitate in applying.  

Vendor Account Manager  Manchester - City Centre  £50k - £55k   Vendor Account Manager / Manchester, hybrid 2/3 days in the office / Comprehensive company perks package / Marketing Agency    The Vendor Account Manager’s responsibilities include developing long-term relationships with a portfolio of vendors and connecting with key stakeholders. This role liaises and bridges the gap between the agencies vendors and cross-functional internal teams to ensure the timely and successful delivery of all our operational and marketing initiatives.   Every day is different. Daily responsibilities involve updating status reports for vendors/squads, collating feedback from stakeholders and relaying those changes to the agencies, maintaining and growing vendor relationships, and managing squad expectations — for example, keeping them realistic about timelines for vendor delivery. A typical day might start with a vendor meeting to discuss a potential project, next up a brainstorming session to add additional assets outside an ambassadors’ current contract. The Vendor Account Manager will also schedule regular vendor reviews to check up on the current performance for both sides, write up their findings and then share their expert recommendations.   Responsibilities include (but are not limited to): Managing and developing long-term relationships with a portfolio of vendors, partners and contractors Responsible for delivering exceptional client service (internally and externally) Vendor and freelancer resourcing strategies Developing a trusted advisor relationship with key stakeholders Lead intake meetings Onboard new vendors and partners and report on vendor performance Build briefs, business cases, monthly reports and other key operational documents as required Assist in the development and support the strategic plans for delivery and execution Report on status of weekly/monthly/quarterly initiatives to internal and external stakeholders Help forecast and track key performance metrics Identify new opportunities to add value to the team’s key marketing efforts Liaise between the external vendors and internal teams   Requirements: Bachelor's Degree in appropriate field of study or equivalent work experience 5+ years of marketing experience with agency background desirable Proven understanding of commercials, marketing contracts, account management or other relevant experience Understanding of website development, marketing, measurement and analytics, content management and digital marketing a plus Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level Proven ability to manage multiple projects at a time while paying strict attention to detail and adhering to deadlines Excellent listening, negotiation and presentation skills Excellent communications skills – both written and verbal Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability and professionalism Ability to prioritise among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills. You're always looking to improve inefficient processes Team player - lead and direct the work of others   If this sounds like the ideal role for you, then apply with an up to date CV.     Dave #LI-DO1