Graphic Designer Upto £36,000 Full Time Manchester (On-site M11) The Graphic Designer will be joining a market leading business, producing creative across a range of platforms.  You will have a strong, diverse portfolio, and proven experience within an agency or related industry, reporting into the Creative Studio Manager:  - Minimum 2 years’ experience working within the creative industry.  - Excellent time management, planning and organisational skills are essential.  - Proficient in Adobe CC software (InDesign, Illustrator & Photoshop) is essential and a working knowledge of Microsoft Office (Outlook, Word, Excel & PowerPoint) is required. Adobe Premiere Pro and After Effects is recommended.  - An understanding of HTML for emails, banners and front end is recommended.  - Knowledge in the processes and production of design for print and other related media.  - The ability to work efficiently in a fast-paced environment whilst managing multiple projects and deadlines.  - Be self-confident to speak to people throughout the business operating at all levels.  - Excellent interpersonal skills with an approachable style  - Essential to have perfect colour vision.  - Experience of attending print production runs and an understanding of printing methods.     It’s a full-time role based in a modern Manchester office (with free on-site parking), and you'll gain exposure to a wide range of creative projects that you'll help support with. The Company... This business is a multi-brand interior decor market leader. They are a long-established business with a great story behind them.  You'll be working alongside a creative and marketing function that's circa 10 people strong in total. They are all friendly, supportive, and motivated, and as the business continues to grow, there is plenty of scope for career progression. In fact, the business has a great track record of promoting from within and the Marketing Manager you'll report into actually started out as a Marketing Assistant with the firm and developed their career accordingly. - 25 days holiday, plus bank holidays - Company pension - Discounted food - Employee discount - Gym membership - On-site parking   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV and portfolio.   Dave #LI-DO1

Retention Marketing Manager Halifax, Nova Scotia Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. The Retention Manager plays a key role on the Retention & Loyalty team. Enthusiastic and analytical, he or she has the know-how to identify, target and influence user behavior to increase customer retention and profitability. Reporting to the Head of Retention & Loyalty, you will work with different partners across the organization on the best solutions for Customer Journey Optimization. Responsibilities Lead marketing strategies to support the Retention marketing program. Plan and execute loyalty strategies to support our customers’ brands retention efforts. Lead special projects designed to improve profitability of the active customer base. Manage the brands’ rewards program. Work hand-in-hand with various internal stakeholders to produce both short and long term Retention marketing strategies. Work with the Retention Marketing Specialists on developing strategies to improve KPIs of specific segments. Oversee and control budgets, ensure that campaigns stay within budget. Communicate campaign metrics, results and recommendations to stakeholders. Define and collaborate on the personalization of the customer experience on and off website. Assess needs, align stakeholders and develop measurable systems resource and process change. Manage internal resources to ensure fixed and variable scope deliverables are delivered on time, on budget, and as specified. Produce high-quality proposals, reports and process documents. Conduct needs analysis through technology audit, content audit, process audits and stakeholder feedback. Ability to identify new areas for improvement and development of Lifecycle campaigns and to articulate to business leaders. Coordinate project responsibilities, allocate and prioritize tasks among team members. Ensure that campaigns, creative briefs and other strategic marketing documents, and the overall campaign calendar accurately reflect marketing objectives, target groups and ROI in-line with the business strategy. Responsible for the preparation of summary reports and post-campaign analysis of all projects, utilizing Business Intelligence resources to ensure take-away and learning. Qualifications Three to Five years of digital marketing experience with a successful track record of implementing and managing Digital Marketing Programs in a multi-channel environment. In-depth knowledge of Customer Journey Optimization best practices with experience in developing and implementing testing strategies across channels, including designing and analyzing contact strategies, automation techniques/tools and customer experience optimization. Previous experience managing a rewards program and/or Customer loyalty program. Demonstrated experience with data-driven marketing, a/b and multivariate testing experience, Analytics, with a successful track record of implementing and managing different Digital Marketing Tools. Ability to interpret and present data/results (both written and verbal) to stakeholders in engaging and meaningful ways. Advanced knowledge of MS Office software applications, advanced Excel is a must. Ability to manage and prioritize multiple projects simultaneously within a complex organization. Experience leading, coaching and mobilizing teams. Excellent negotiation, influence and relationship building skills. Must be able to travel 15-20%. This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.

Marketing Operations Manager Halifax, Nova Scotia   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are currently seeking an experienced Marketing Operations Manager.   Reporting to the Head of Marketing Operations, we are looking for an energetic, passionate, and proactive candidate with a proven track record of managing and developing a team. If you are someone who is excited by the prospect of fostering the growth and development of a team, and who doesn’t shy away from a good challenge, then we would like to meet with you. This role is the service center of the Marketing Operations team, ensuring the team can perform their day-to-day functions, rolling up your sleeves when extra hands are needed to get the work done, and helping to remove roadblocks.   Ever wonder what goes on behind the scenes of a website? Lots of work! Your team will be responsible for creating content on client websites, sending communications, generating audiences, refining and defining processes and workflows, coordinating efforts with multiple different departments. You will manage the day-to-day operations of your assigned teams (including monthly check-ins and yearly performance reviews). The ideal candidate can be trusted, has strong communication skills, is experienced managing people, has the ability to mentor and train staff, is tech savvy, is a creative problem solver, and welcomes the opportunity to learn new skills.   Responsibilities Leading and facilitating the work of your assigned Marketing Operations team, with support from the Head of Marketing Operations. Ensuring resource coverage and deployment as a service provider. Ensuring best practice implementation, SLA adherence, communication of learned efficiencies and new technology across the team. Train all new team members and facilitate the continued development and upskilling of existing team members. Coordinating with internal teams to improve existing processes. Carry out quarterly check-ins and yearly performance reviews. Creating microsites and landing pages from templates and scratch utilizing HTML and CSS. Building and managing website content using in-house CMS. Constructing and testing emails utilizing existing templates and Glock Apps. Managing and sending emails to targeted audiences using StrongView. Creating targeted one-time, recurring, and multi-phase automated journeys utilizing in-house CRM platform. Deploying communications via account message, on-site notification, and SMS. Creating and managing offers for clients using in-house Rewards Manager. Ensure the Marketing Operations Wiki space is maintained and up-to-date. Serve as the day-to-day point of contact for all things Marketing Operations. Basic reporting and data-entry, typically using Excel. Other duties and responsibilities as assigned. Qualifications Minimum 5 years’ work experience in an office environment, with prior experience managing and/or leading a team, including training and performance evaluations. Experience working in collaboration with a team, both in person and remotely. Basic knowledge of HTML and CSS fundamentals; knowledge of JavaScript preferred but not required. Prior experience with CMS and Email Marketing is an asset. Ability to quickly identify, communicate, and resolve potential roadblocks through creative problem solving. A strong desire to learn new tasks and the ability to quickly apply learnings to day-to-day projects. Excellent verbal and written communications skills, with emphasis on writing. Motivated individual, comfortable with rapid changes. Ability to multi-task and meet deadlines all while having a strong attention to detail. Regular, consistent and punctual attendance. Must be able to work variable schedule(s) and be on-call as necessary. Some international travel may be required. This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

Operations Specialist London Permanent £45,000 - £50,000 p/a   The Role We are looking for an Operations Specialist with strong HR data analysis experience to join a boutique consultancy with a global presence who are specialists in strategic, HR, financial and procurement consulting. Their HRIS team are growing and we are looking for someone to join in a brand new role to play a crucial role in smooth HR business processes and programs such as Engagement Surveys, Performance Management and Talent Programs. In this role you will Administer and optimise HR engagement and performance management tools including setting up configuration, user accounts and troubleshooting issues. The role will also focus on coordinating programmes and analysing and interpreting HR data to provide insights and reports. Once the data has been analysed you will create reports, visuals and dashboards which support strategic decision making. This is an exciting time to join a team that are growing at a consultancy who has an excellent client base and take a keen interest in developing their employees skills.   The Successful candidate will have… Previous experience in a similar role involving HR data analysis and reporting Ability to create insightful reports and visualization that communicate talent trends, risk and opportunity whilst translating technical information for senior stakeholders Experience administering HR tools for Talent / Performance / Engagement such as Qualtrics, Gallup Q12 or 15Five Tech stack experience including Microsoft Excel & PowerPoint and any data visualization tools such as Tableau or Power BI If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243.

Release Coordinator San Jose, Costa Rica (Hybrid 3 days a week in office) We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Release Coordinator to join their growing team. Responsibilities Ensure all requested assets and descriptions are prepared for product launches. Optimize the processes for delivering assets and descriptions to relevant teams. Serve as the primary point of contact for internal teams regarding the product release flow. Test product availability, configuration, and required materials promptly. Ensure products are correctly categorized in the database (product type, supplier, product information). Understand the differences between various product categories, features, and models, and provide recommendations for each market segment. Act as the main contact for configuration issues related to products, initiating and driving technical support for both existing and new suppliers. Assist in delivering projects, including new provider integrations. Collaborate with the Product team to complete product testing across multiple production levels. Serve as a liaison between relevant departments (e.g., Operations, Technical Support, Product Development). Support the team in tasks aimed at improving the overall product line.   Qualifications Proven experience in a project coordination, or operations role, preferably in a tech or product-focused environment. Experience with asset management, product release coordination, and cross-functional team collaboration. Experience in managing product configurations, databases, and categorization is a plus. Self-motivated, organization skills and detail oriented Strong communication written and verbal skills in English   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!    

HR Manager / Malta B2B Business €55,000   The HR Manager will be joining a growing B2B business based in Malta, with responsibilities across a number of areas including recruitment, employee relations, L&D, Performance Management and payroll. The role will work on a hybrid model, with 3 days in the office per week and 2 from home.  This position required a high level of organisation with an ability to prioritise and manage multiple projects and tasks to meet business deadlines.    Key Responsibilities: • Rolling out policies and programs across a diverse set of technology employees • Ensuring that all policies comply with legal regulations • Implementing the people strategy, shaping to clients’ requirements • Ensuring employee data is reconciled and entirely accurate • Ensuring key annual cyclical programs are delivered and developed – examples include goal setting and objective planning, performance management cycles, talent management cycles, compensation planning and execution cycles. • Ensuring all operational elements of HR are seamlessly delivered, examples include payroll, benefit enrolement and recruitment operations   Responsibilities: • Own and manage the recruitment & selection processes, contracting, on-boarding, performance management, learning and development, employee engagement, benchmarking of compensation and benefits, talent mapping and succession planning, and reporting to local finance to ensure alignment on headcount and finance data • Designing and implementing company policies and procedures to enhance a culture of accountability whilst also maintaining legal compliance • Ensuring all employee relations cases are managed effectively and efficiently in line with company policies and wider legislation • Acting as leadership partner consulting on people strategy, career path and corresponding organizational design and change management • Leading the analysis and delivery of employee feedback and data with the aim of creating an engaged culture across all areas of the business • Keeping up to date and advise on Employment Law as required • Managing the start-to-end process of work permit applications and where appropriate liaising with the corresponding immigration authorities • Stay informed of trends and innovative techniques to be competitive and creative with HR practices • Support the development, implementation and management of all HR strategy, policies, practices and processes to meet the company strategy; • Developing company wellbeing and health policies; Monitoring adherence to internal policies and legal standards • Acting as the owner of the company’s culture • Liaise with External Legal Counsel and payroll on set up new employees, terminations, maternity permits • Partner with L&D partner to assess, plan and deliver learning and development solutions across client group • Ensuring all HR related data is owned and managed effectively. • Provide guidance and support to managers in the implementation and adherence to company policies and frameworks • Analyse, Identify and mitigate HR-related risks which could include legal compliance issues, employee relations cases, and talent retention challenges   Qualifications: • Proven working experience as HR Business Partner, HR Manager, HR Generalist or similar capacity in a fast-paced context • Degree-qualified in Human Resources, Business & Psychology or similar discipline is desired • Solid HR background both strategic and operational • Benefits setup and administration experience • Advanced English Level required • Effective project management and communication skills • Excellent presentation and interpersonal skills • Able to exercise effective judgment, sensitivity, creativity to changing needs and situations • Strong problem solving and decision-making skills • Customer driven and quality focus • Excellent computer skills • Flexible with work schedule and assignments, adaptable with change • Deep understanding of Maltese Employment Law • Pro-active attitude and constantly strive to improve effectiveness.   This role would suit someone who is looking for the next step in their career, to be a part of a fast paced and driven environment. With a range of responsibilities across the business and working with a number of business functions and teams, this role offers a great opportunities to flex your HR muscles.  If it sounds like an ideal role then apply with an up to date CV.    Dave #LI-DO1

Content Marketing Specialist Halifax, Nova Scotia   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are currently seeking an experienced Content Marketing Specialist.   The Content Marketing Specialist is responsible for managing the brands’ online presence by working closely with stakeholders to plan and edit engaging content across a variety of mediums and customer segments. The focus of this role is to curate and distribute relevant content to attract, acquire and maintain customer engagement.   You are detailed and results-driven, team-spirited, skilled and imaginative, who can identify customer needs through research, reporting and experimentation in order to drive profitable customer action and meet marketing objectives.   Responsibilities Assist teams and stakeholders in ensuring the execution of brand strategies. Executing brand content marketing strategies across the customer lifetime journey. Collaborating with agencies to produce high quality content and creative assets. Writing, editing and/or refining digital copy. Delivering strong, engaging content to clients. Planning content calendars with agencies. Revising and optimizing dated content using information gathered in SEO research. Analyzing web metrics for overall success of different content and developing plans to optimize them. Creating a content distribution network with other marketing verticals. Performing audits on site usability, usefulness, content, and branding from a user POV Publishing digital content through a CMS. Ensure our content has a consistent tone of voice, visual communication style, and brand adherence across all touchpoints – working continuously within existing and expanding brand guidelines. Qualifications Strong knowledge of the latest content marketing trends Experience with content writing and ad copy writing Knowledge of SEO fundamentals, adhering to the latest Google algorithms Familiarity with how to distribute content through social media Video content ideation and execution Experience managing vendors Detailed reporting skills to demonstrate content ROI Ability to work within and groups as well as autonomously Experience managing budgeting   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

Business Analyst Manager London Permanent £ 90,000- £ 105,000   The Background   We are partnered with a world class IT services provider based in London but with a global presence. They are looking for an experienced Business Analyst Manager to join their team in providing strategic business analysis services to clients.   Reporting to the Head of Business Analysis, the Business Analyst Manager will play a pivotal role in driving strategic business analysis initiatives, leading a small team of Senior and Junior Business Analysts, and ensuring high-quality analytical deliverables. This role is responsible for overseeing business analysis activities across multiple projects, facilitating collaboration between business stakeholders, clients, and technical teams, and ensuring alignment with business objectives.   The Business Analyst Manager will provide expert guidance on business analysis best practices, champion knowledge transfer within the team, and support business transformation efforts. They will act as a bridge between business and technology, ensuring the delivery of solutions that address operational, financial, and technological challenges while optimizing business performance. Additionally, they will play a key role in unblocking issues for both projects and their direct reports, working closely with the Head of Business Analysis to resolve challenges efficiently. The Business Analyst Manager will use the team’s core values to ensure that their team, and their team’s initiatives, remain focused on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team.   Leadership & Team Management:   Lead and mentor a team of Senior and Junior Business Analysts who are focused on delivering strategic initiatives, fostering professional growth and structured knowledge transfer to ensure team members have the necessary expertise to perform their roles effectively.   Develop and implement a structured approach for knowledge sharing, ensuring junior team members benefit from the experience of senior analysts. Supervise the quality of analysis outputs, ensuring consistency, accuracy, and alignment with business goals.   Actively identify and unblock challenges faced by team members, facilitating resolutions and escalating issues to the Head of Business Analysis as needed.   Collaborate closely with the Head of Business Analysis to ensure alignment of business analysis activities with organizational objectives and resolve high-priority issues.   Stakeholder Engagement & Communication:   Act as a liaison and escalation point between business units, IT, and project teams, clients and SMEs ensuring alignment and clarity.   Manage stakeholder expectations, negotiate priorities, and ensure effective decision-making across their own and their team’s initiatives, collaborating with the Head of Business Analysis on complex and important initiatives.   Facilitate complex discussions, workshops, and stakeholder meetings to gather and refine business requirements with the team.     Present findings, recommendations, and analysis to senior leadership, clients and executives in a clear and compelling manner.     Strategic & Operational Analysis   Provide best practice enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.   Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships.   Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results.   Reporting & Communications   Support and manage customer relationships and expectations for Business Analysis within Department, and other functions as required, by developing and maintaining a communication process to keep stakeholders and Head of Business Analysis appraised of project results.   Maintain current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings within the team.   Understand and negotiate needs and expectations of multiple stakeholders.   Serve as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes.   Requirements   Extensive experience in business analysis, with a track record of delivering successful projects across various business functions.   Strong analytical and problem-solving skills, with the ability to derive root causes and propose both tactical and strategic solutions.   Demonstrated ability to manage and mentor a team, fostering professional development, structured knowledge transfer, and accountability.   Excellent stakeholder management, communication, and negotiation skills, with experience engaging senior leadership.   Expertise in business analysis frameworks and methodologies, with the ability to apply them effectively in unfamiliar domains.   Extensive practical experience of working in Agile, Waterfall, and Iterative project delivery methodologies.   Experience leading large, complex projects with multiple stakeholders and cross-functional teams.   Intermediate-level business analysis qualifications (IIBA or equivalent) and a commitment to ongoing professional development.   This is an exciting time to join our client. If you would like to learn more about the role please don’t hesitate in applying.

Business Analyst Manager Madrid Permanent €75,000 - €85,000   The Background   We are partnered with a world class IT services provider based in Spain but with a global presence. They are looking for an experienced Business Analyst Manager to join their team in providing strategic business analysis services to clients.   Reporting to the Head of Business Analysis, the Business Analyst Manager will play a pivotal role in driving strategic business analysis initiatives, leading a small team of Senior and Junior Business Analysts, and ensuring high-quality analytical deliverables. This role is responsible for overseeing business analysis activities across multiple projects, facilitating collaboration between business stakeholders, clients, and technical teams, and ensuring alignment with business objectives.   The Business Analyst Manager will provide expert guidance on business analysis best practices, champion knowledge transfer within the team, and support business transformation efforts. They will act as a bridge between business and technology, ensuring the delivery of solutions that address operational, financial, and technological challenges while optimizing business performance. Additionally, they will play a key role in unblocking issues for both projects and their direct reports, working closely with the Head of Business Analysis to resolve challenges efficiently. The Business Analyst Manager will use the team’s core values to ensure that their team, and their team’s initiatives, remain focused on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team.   Leadership & Team Management:   Lead and mentor a team of Senior and Junior Business Analysts who are focused on delivering strategic initiatives, fostering professional growth and structured knowledge transfer to ensure team members have the necessary expertise to perform their roles effectively.   Develop and implement a structured approach for knowledge sharing, ensuring junior team members benefit from the experience of senior analysts. Supervise the quality of analysis outputs, ensuring consistency, accuracy, and alignment with business goals.   Actively identify and unblock challenges faced by team members, facilitating resolutions and escalating issues to the Head of Business Analysis as needed.   Collaborate closely with the Head of Business Analysis to ensure alignment of business analysis activities with organizational objectives and resolve high-priority issues.   Stakeholder Engagement & Communication:   Act as a liaison and escalation point between business units, IT, and project teams, clients and SMEs ensuring alignment and clarity.   Manage stakeholder expectations, negotiate priorities, and ensure effective decision-making across their own and their team’s initiatives, collaborating with the Head of Business Analysis on complex and important initiatives.   Facilitate complex discussions, workshops, and stakeholder meetings to gather and refine business requirements with the team.     Present findings, recommendations, and analysis to senior leadership, clients and executives in a clear and compelling manner.     Strategic & Operational Analysis   Provide best practice enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.   Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships.   Support leadership team members and peers by collaborating with others, articulating ideas and viewpoints to senior management and colleagues, identifying and initiating projects, driving the resolution of issues, and holding themselves accountable for results.   Reporting & Communications   Support and manage customer relationships and expectations for Business Analysis within Department, and other functions as required, by developing and maintaining a communication process to keep stakeholders and Head of Business Analysis appraised of project results.   Maintain current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings within the team.   Understand and negotiate needs and expectations of multiple stakeholders.   Serve as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes.   Requirements   Extensive experience in business analysis, with a track record of delivering successful projects across various business functions.   Strong analytical and problem-solving skills, with the ability to derive root causes and propose both tactical and strategic solutions.   Demonstrated ability to manage and mentor a team, fostering professional development, structured knowledge transfer, and accountability.   Excellent stakeholder management, communication, and negotiation skills, with experience engaging senior leadership.   Expertise in business analysis frameworks and methodologies, with the ability to apply them effectively in unfamiliar domains.   Extensive practical experience of working in Agile, Waterfall, and Iterative project delivery methodologies.   Experience leading large, complex projects with multiple stakeholders and cross-functional teams.   Intermediate-level business analysis qualifications (IIBA or equivalent) and a commitment to ongoing professional development.   This is an exciting time to join our client. If you would like to learn more about the role please don’t hesitate in applying.

Senior Business Analyst London Permanent £75,000 - £85,000   The Background   We are partnered with a world class IT services provider based in London but with a global presence. They are looking for an experienced Senior Business Analyst to join their team in providing strategic business analysis services to clients.   The Senior Business Analyst will be responsible for leading business analysis activities for their assigned business initiatives and projects from end-to-end, addressing operational, financial, and technological problems, providing analysis, recommendations, and project implementation based on the opportunities identified. The Senior Business Analyst will use the team’s core values to ensure that their assigned initiatives focus on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team.   Th Post holder will have excellent communication, interpersonal, and stakeholder management skills; leading communications, liaising between participating departments and stakeholders at all levels.     Responsibilities & Requirements Expertise:   Provide best practise enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.   Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships.     Implementation & Documentation   Elicit and produce required project analysis documentation as outlined in the framework.   Creating and maintain documentation including but not limited to business cases, value/cost benefits, SWOT analysis, GAP analysis, problem statements, training materials, workflow diagrams, business requirements, user stories, workflow diagrams, future state proposals, vendor evaluations, options analysis, UAT plans, test plans, decks for decision making and facilitation purposes, impact and benefits realisation analysis, and other documentation as required.   Lead analysis efforts from initiation through to implementation, closure and benefit realisation, including supporting tool evaluations, purchasing and integrating new applications with existing   Reporting & Communications     Maintaining current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings.   Understanding and negotiating needs and expectations of multiple stakeholders.   Serving as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes.   Ensuring initiative and departmental reporting is accurate and reflects the work being undertaken by the analyst and is provided to the relevant stakeholders, clients, and PMO. Requirements The Senior Business Analyst should have:   Significant experience in Business analysis ideally having supported a variety of technology and business projects across different business functions.   Full confidence in using Business Analysis frameworks and applying them in subject areas they have little or no experience with.   Good working knowledge of best practice business analysis techniques and project management processes across Waterfall, Agile, and Iterative deliveries.   Lead and worked on large and complex projects, spanning multiple stakeholder groups and disciplines.   This is an exciting time to join our client. If you would like to learn more about the role please don’t hesitate in applying.

Senior Business Analyst Madrid Permanent €50,000 - €60,000   The Background   We are partnered with a world class IT services provider based in Spain but with a global presence. They are looking for an experienced Senior Business Analyst to join their team in providing strategic business analysis services to clients.   The Senior Business Analyst will be responsible for leading business analysis activities for their assigned business initiatives and projects from end-to-end, addressing operational, financial, and technological problems, providing analysis, recommendations, and project implementation based on the opportunities identified. The Senior Business Analyst will use the team’s core values to ensure that their assigned initiatives focus on outcomes, value, end user experience, and informed decision making to achieve the best results for the clients, subject matter experts, and project team.   Th Post holder will have excellent communication, interpersonal, and stakeholder management skills; leading communications, liaising between participating departments and stakeholders at all levels.     Responsibilities & Requirements Expertise:   Provide best practise enterprise business analysis services to both internal teams and clients, in subject areas which the analyst may not be familiar with, confidently partnering with subject matter experts to lead business analysis activities in the project from initiation to completion.   Lead best practice analysis, design, documentation, and initiation of business as usual and project processes and workflows. Including but not limited to workshopping, creating and updating analysis documentation such as problem statements, functional and non-functional requirements, and business cases, facilitating discussions, prioritising tasks ensuring efficient and on-time delivery of project tasks and milestones, providing test cases and facilitation, training, and managing customer and other stakeholder relationships.     Implementation & Documentation   Elicit and produce required project analysis documentation as outlined in the framework.   Creating and maintain documentation including but not limited to business cases, value/cost benefits, SWOT analysis, GAP analysis, problem statements, training materials, workflow diagrams, business requirements, user stories, workflow diagrams, future state proposals, vendor evaluations, options analysis, UAT plans, test plans, decks for decision making and facilitation purposes, impact and benefits realisation analysis, and other documentation as required.   Lead analysis efforts from initiation through to implementation, closure and benefit realisation, including supporting tool evaluations, purchasing and integrating new applications with existing   Reporting & Communications     Maintaining current knowledge of customer needs and strategies, utilizing formal and informal written communication methods to communicate updates and findings.   Understanding and negotiating needs and expectations of multiple stakeholders.   Serving as a liaison between Operations and IT, or other expert teams to facilitate discussion and improve understanding and outcomes.   Ensuring initiative and departmental reporting is accurate and reflects the work being undertaken by the analyst and is provided to the relevant stakeholders, clients, and PMO. Requirements The Senior Business Analyst should have:   Significant experience in Business analysis ideally having supported a variety of technology and business projects across different business functions.   Full confidence in using Business Analysis frameworks and applying them in subject areas they have little or no experience with.   Good working knowledge of best practice business analysis techniques and project management processes across Waterfall, Agile, and Iterative deliveries.   Lead and worked on large and complex projects, spanning multiple stakeholder groups and disciplines.   This is an exciting time to join our client. If you would like to learn more about the role please don’t hesitate in applying.

Business Analyst Madrid Permanent €40,000 - €50,000   The Background   We are partnered with a world class IT services provider based in Spain but with a global presence. They are looking for an experienced Business Analyst to join their team in providing strategic business analysis services to clients.   The post holder will work closely with subject matter experts to understand the challenges and opportunities before working with the team to address them.   You…   In order to be a successful Business Analyst you will have… Previous experience in a similar Business Analysis role with experience working with technical stakeholders in an IT product / project space Excellent knowledge of Business Analysis frameworks, techniques and project management processes The ability to lead complex project whilst prioritising multiple tasks effectively Strong analytical, problem solving, communication and organizational skills   The role   As a Business Analyst you will be responsible for leading business analysis activities for assigned business processes and projects from end-to-end delivery. This will include addressing operational, financial, and technological risks, providing analysis, recommendations and project implementation based on the opportunities identified.   During the analysis process you will partner with a range of stakeholders to review processes and workflows which will include leading workshops, creating and updating business cases and documentation and facilitating interviews and discussions. As projects progress you will prioritize tasks and support the implementation of process improvements or re-engineering whilst ensuring projects are delivered on time with all the relevant project documentation and reporting.     The client offers an excellent benefits package that includes health insurance, professional development budget and corporate pension contribution amongst other things. Please note that due to working with clients globally, this role does require someone to be a fluent communicator in both Spanish and English.

Job Summary: We are seeking an experienced and motivated Casino Product Manager to join our team. The candidate will work along with the Senior Product Manager and will be responsible for the end-to-end management of our casino product portfolio, driving product strategy, development, and optimization to enhance player experience and achieve business objectives. The ideal candidate will have a deep understanding of online casino games, player behaviors, and industry trends, combined with strong organization, analytical, and communication skills. Key Responsibilities: • Develop, drive, and maintain assigned initiatives based on the overall strategy for Casino Product, aligned with the Casino Roadmap. • Take full ownership of product deliverables, ensuring projects are completed on time and within set timelines. • Contribute to defining and evolving the product roadmap for new provider launches, platform features, and updates. • Create and manage Product Canvas documentation, including requirements, specifications, and user guides. • Report to the Senior Product Manager to effectively manage the backlog and align business priorities. • Initiate and drive technical support for existing and upcoming suppliers, overseeing third-party technical performance. • Work closely with the Development Team to ensure the timely delivery of high-quality products that meet team and customer needs. • Conduct market research and analysis to identify customer needs and trends in the Casino industry. • Monitor KPIs and player feedback to continuously improve the product portfolio and increase player retention, engagement, and lifetime value. • Analyze and document existing features and functionalities, constantly seeking improvement points. • Work with internal stakeholders to optimize procedures related to incident reporting, customer support, or fraud prevention. • Develop and maintain strong relationships with key stakeholders, both internal and external, regarding all product improvement and stability aspects. • Collaborate with cross-functional teams to ensure that all aspects of the product are aligned and meet business objectives. • Monitor the performance of our products and make data-driven decisions to optimize their performance. • Stay up-to-date with industry trends and best practices to ensure our products remain competitive in the market. • Assist the Casino Team with any product-related queries. Qualifications: • Proven experience as a Product Manager or in a similar role within the Gaming industry, preferably in the casino space and able to work independently. • Strong understanding of casino operations and related technologies, and experienced on internet and mobile technologies. • In-depth knowledge of casino products, with a particular focus on enhancing the customer gaming experience, and a data-driven approach in hand. • Excellent communication and leadership abilities, with strong English skills in both verbal and written communication. • Strategic thinker with a positive, proactive and business oriented mindset. • Ability to work accurately under pressure when circumstances require, while maintaining a focus on quality and efficiency. • Team player who can build strong working relationships with stakeholders at all levels. • Familiar with creative and analytical tools such as Jira, Confluence, Tableau.

Director of Change Programmes - Marketing Full-Time London (Hybrid) Working with exciting brands across the entertainment and crypto markets, you'll be working closely with the CMO to evaluate, monitor and improve marketing investment across multiple acquisition channels. Leading the strategic planning for the acquisition marketing piece across multiple brands and global geographies, you'll be working with the CMO and other marketing leaders to shape the marketing portfolio investment strategy and capability, using data and aligning goals to achieve company, client, and marketing team objectives.   The Job... Reporting directly into the CMO, you'll be heavily involved in strategic acquisition marketing projects to ensure cross-team alignment and delivery. You'll be responsible for: - Preparing and co-ordinating ad-hoc research, analysis and reports to support strategy development and decision-making. - Assisting in the evaluation of potential investments and evaluating investment health across acquisition marketing channels. - Working with functional marketing and functional leaders to plan, monitor and report on each team’s OKRs, KPIs, Headcount and associated costs. - Co-ordinating and developing strategic and business plans for presentation to key stakeholders.  - Co-ordinating cross functional meetings and annual summits.  - The preparation of cross-functional annual plans, budgets, forecasts, and longer-range marketing investment and capability plans. - Analysing data to identify trends, variances, and opportunities for improvement in marketing investments. - Collaborating with cross-functional teams to gather and research information for planning and analysis to support strategic projects. - Working with stakeholders to develop and maintain budgeting models across marketing teams and projects. - Supporting the monthly, quarterly and annual planning and reporting processes, including identifying emerging trends and insights, variance analysis and collating management reporting across stakeholders. - Researching and understanding what media channels can be used in new locations, legal consequences etc and providing insight and guidance on compliance.   About You... You'll be somebody who has extensive acquisition marketing experience and who relishes the opportunity to engage at exec board level.   Here's some of the key experience you'll need to demonstrate: - 10+ years of experience in an FP&A, project director, commercial/marketing planning and analysis, or a similar role. - Strong strategic thinking, analytical skills, and market research experience are essential. - Experience of working closely on high-level projects with key acquisition marketing stakeholders. - Excellent project coordination skills. - Strong commercial modelling and analytical skills. - Keen attention to detail and problem-solving abilities. - Successfully explain results through excellent verbal and written communication skills. - Be open and receptive to constructive feedback, possess high skills in persuasion, collaboration, negotiation, active listening, presentation and public speaking. - Critical thinking abilities - ability to assess information from a range of different sources.   The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment and crypto arenas. The Director of Change Programmes position is a key role within the business, and you'll have the chance to work within teams and on the types of acquisition marketing projects you won't be able to anywhere else. In addition to an attractive Director-level salary and package, the company also provides flexible hybrid/remote working, along with exciting future prospects. Some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris.

Regional SOC Team Lead Malaga Permanent €55,000 - €65,000 p/a   The Background We are partnered with an innovative IT solutions provider based in Spain but working with clients on a global scale. They have created a new position for a SOC Team Lead to lead a team that has recently grown to 6 SOC Analysts. In this role you will be the point of escalation and guidance for the Security Operations team and assist Analysts at all levels with alerts, incidents and user contacts. As well as operating and monitoring tools relating to IDS, SIEM and EDR you will support the development and growth of the SOC Analysts through structured feedback and both formal and informal training and development activities. This diverse role will require you to provide security operations responses to Incident and Problem investigations as well as maintaining records and creating reports in relation to cyber-security threats, attacks and other potential issues This an exciting opportunity to join a team where you can come in and combine your technical knowledge and stakeholder engagement skills and gain further experience in managing a team. Please note this role will require an on call rota (approximately 1 week every 8 weeks).   The successful Senior Service Manager will have… Previous experience in a similar Senior SOC Analyst position, any leadership experience is advantageous Demonstratable technical knowledge in SIEM and SOAR Technologies, Web Application Firewalls and EDR / XDR Understanding of IDS, SIEM, anti-malware and cyber-security technologies as well as network traffic analysis techniques and networking principles Excellent communication skills with fluency in English and Spanish and the ability to translate technical information for non technical stakeholders   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1

Social Media Specialist Full Time £35k - £45k DOE Sowerby Bridge (Hybrid)   Do you live and breathe social media? Experienced working with iGaming brands and delivering high-impact, viral, social media campaigns. This role represents a great opportunity to join a marketing agency on a growth trajectory. You'll be joining an agency who work with top sportsbooks, casinos, and iGaming brands, globally, leveraging social media to drive sign-ups, site visits, and first-time deposits.   The Job... You'll be creating compelling social media content that speaks directly to sports and casino audiences, engaging them in real-time and driving measurable results. It’s a full-time role and you'll be in a modern office in Sowerby Bridge (Tuesday and Thursday in the office, Monday, Wednesday and Friday generally working from home, however you can be in the office more if you prefer). You'll be responsible for: - Developing and executing real-time reactionary content for social media platforms, responding to live sports events, betting trends, and industry news. - Planning and managing pre-scheduled promotional content that aligns with marketing campaigns, driving traffic and increasing sign-ups and FTDs (first-time deposits). - Creating and managing content calendars that balance organic engagement with promotional strategies. - Writing witty, engaging, and on-brand copy that resonates with sports fans and casino players. - Monitoring social trends and capitalising on viral moments that align with sportsbook and casino audiences. - Collaborating with internal teams and clients to refine content strategies and maximise engagement. - Engaging with followers, responding to comments and messages in a brand-appropriate tone to foster a strong online community. - Analysing performance metrics and optimising content for engagement, reach, and conversions.   About You... This role will be the perfect match for someone who thrives in the fast-paced world of sports betting, loves creating witty and engaging content, and wants to grow their skills set in the iGaming sector. Here's some of the key experience you'll need to demonstrate: - Experience in creating social media content for sportsbooks, online casinos, or other iGaming businesses. - A deep passion for sports and iGaming, with knowledge of betting terminology and industry trends. - Ability to craft witty, engaging, and shareable social media content. - Experience managing social media accounts, including Instagram, TikTok, X (Twitter), and Facebook. - Strong understanding of digital marketing, audience engagement, and content optimisation. - Ability to work under pressure, especially during live sporting events, and react quickly with compelling content. - A strategic thinker who can balance real-time content with long-term brand growth.   The Company... This is a growing, financially secure, social media agency working with some of the most dynamic brands in the world. In addition to an attractive salary of £35k - £45k DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Additional benefits include: - Hybrid working. - Free parking on your office days. - Career growth opportunities.   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Desktop Support Specialist Manchester Permanent £36,000 - £42,000 p/a plus package We are looking for a passionate, motivated and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position you will play a pivotal role in the smooth day to day operation of their desktop infrastructure.   In this role you will provide support doe desktop-related issues for both on-site and remote users for a range of level 2 and level 3 support tickets. You will install, configure and maintain desktop operating systems and applications as well as troubleshooting technical problems and ensuring that downtime is minimized. The role will predominantly focus on office hardware such as end user equipment and video conferencing kit where you will manage inventory, installations, upgrades and repairs including working with vendors or third parties where applicable.   This is an exciting opportunity to join a client who continue to grow and pride themselves on delivering a customer-centric approach whilst solving problems for their clients.   The successful candidate will have: Previous experience in a similar Desktop Engineer / Technical support role Strong background in supporting Windows, macOS and Linux operating systems In-depth knowledge of desktop hardware, software applications and peripherals Familiarity with desktop management tools (SCCM/MDT), scripting languages (PowerShell / Bash), network protocols and virtual desktop infrastructure (VDI) Excellent communication and customer service skills   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

Role - HR Director Location - Antigua Consultancy Business Position Summary: The HR Director will provide strategic leadership for the Human Resources function, supporting the Call Center business unit within the BPO Network. This role will serve as a trusted business partner the HR Leadership Team (HRLT) and senior leadership team, driving HR strategies that align with business goals, enhance employee engagement, and ensure operational excellence. The HR Director will oversee all HR functions, including talent acquisition, employee relations, performance management, compliance, and organizational development, while fostering strong relationships with key stakeholders to influence and deliver impactful HR initiatives.   Key Responsibilities: Strategic HR Leadership & Business Partnering Partner with the HRLT and senior leadership to develop and implement HR strategies that support business priorities and growth objectives. Act as a trusted advisor to leaders, providing guidance on workforce planning, talent management, and organizational development. Collaborate with operational leaders to ensure HR solutions address business challenges and drive results. Stakeholder Management Build and maintain strong relationships with internal and external stakeholders to align HR initiatives with business needs. Engage with leaders to understand and address workforce challenges, ensuring HR strategies are integrated into business plans. Influence decision-making by providing data-driven insights and recommendations on HR matters. Talent Acquisition & Workforce Planning Oversee the recruitment and onboarding processes to attract and retain high-caliber talent. Develop workforce planning strategies to meet the dynamic needs of the call center business unit. Implement succession planning frameworks to support leadership continuity and employee development. Employee Engagement & Retention Drive initiatives that foster a positive, inclusive, and high-performing work culture. Design programs that enhance employee engagement, satisfaction, and retention in a high-turnover environment. Act as an advocate for employee well-being and development, promoting work-life balance and professional growth. Performance Management & Development Implement robust performance management systems to drive accountability and excellence. Coach managers on delivering effective feedback and development plans. Identify skill gaps and create learning and development programs to address them. Compliance & Risk Management Ensure compliance with labor laws, industry-specific regulations, and company policies. Manage employee relations issues, including grievances and disciplinary actions, in a fair and consistent manner. Conduct HR audits and implement measures to mitigate risks and ensure legal compliance. Operational Efficiency Optimize HR processes to improve service delivery and operational efficiency. Leverage HR technology and data analytics to provide insights and inform decision-making. Collaborate with finance and IT teams to streamline HR-related systems and processes.   Qualifications: Education & Experience Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred. Minimum of 10 years of progressive HR experience, including leadership roles, ideally within a call center or BPO environment. Proven experience in talent acquisition, employee relations, and performance management in high-volume settings. Demonstrated ability to build relationships and influence stakeholders across all organizational levels. Strong knowledge of labor laws, compliance, and BPO-specific regulations. Technical Skills Proficiency in HRIS systems (e.g., Oracle Peoplesoft, Workday, or similar). Experience in HR analytics and data-driven decision-making. Familiarity with automation in HR and payroll systems is a plus.   Key Competencies: Business Partnering & Stakeholder Management Collaboration: Strong ability to build and maintain effective partnerships across functions and leadership levels. Influencing: Skilled at engaging stakeholders to adopt HR strategies and align with business goals. Strategic Thinking: Capacity to align HR initiatives with organizational objectives and anticipate workforce needs. Leadership & Execution Leadership: Proven ability to lead, inspire, and develop a high-performing HR team. Problem-Solving: Adept at identifying challenges and implementing practical, innovative solutions. Analytical Skills: Skilled at leveraging data and metrics to inform decisions and demonstrate HR impact. Employee-Centric Focus Engagement: Strong commitment to creating a positive, inclusive work environment. Communication: Exceptional ability to convey ideas clearly and effectively to diverse audiences. Adaptability: Thrives in a dynamic, high-pressure environment with resilience to change.     This is an exciting opportunity to shape the HR strategy for a critical business unit within a leading BPO network. By partnering with senior leaders and driving impactful HR initiatives, you will play a key role in delivering business success, enhancing employee satisfaction, and creating a culture of excellence. If this sounds like an ideal role, then apply with an up to date CV.  Dave #LI-DO1  

CRM Manager Full Time €45k - €55k EUR + up to 20% bonus Malta (Hybrid)   Are you a self-driven and detail-oriented CRM expert looking for the next step forward in your retention and loyalty career? Would you like to work for a leading iGaming operator that's in full-on growth-mode? This is a fantastic opportunity to become part of an amazing team of CRM experts, working across a range geographies and products including online casino, sportsbook and poker. In this role you'll be responsible for the successful end-to-end delivery of below the line (BTL) retention campaigns and communications across a variety of the business's brands and markets. You'll be measured on your ability to impact top-line KPIs; your main objectives will be to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value.   The Job... Reporting to the Head of CRM, you'll be responsible for identifying, targeting, and influencing user behaviour to increase player retention and profitability, using your strong experience of customer retention marketing principals. It’s a full-time role, with flexible hours. You'll be in a modern office in Malta 3 days a week, 2 days a week working from home (once you're all settled in). You'll be responsible for: - Customer Communication and Campaigns: Managing and executing hyper-segmented campaigns to increase retention, prevent churn, drive upsell and ultimately improve the overall player experience and lifetime value through personalised interactions with customers. - Project Management: Using JIRA to efficiently manage projects and tasks, and maintaining effective communications with all teams and relevant stakeholders. - Automation and Scalability: Implementing automated campaign journeys to increase operational efficiencies and enabling campaign scalability. - CRM Budget: Using advanced prediction modelling to optimise the CRM spend budget, ensuring investment in the right customer segments driving growth and minimising budget wastage. - Campaign Optimisation: Continuously optimising offers for increased profitability by experimenting with segmentation audiences and reward conditions. - Analysis: Ensuring that campaign analysis is carried out to determine the ROI, and continually tweaking and improving retention lifecycle offers and player communications to maximise profitability. - Process Improvement: Identifying opportunities for campaign and process improvements within your team and the broader department, quantifying their impact, and driving implementation. - Localisation and Compliance: Optimising CRM plans to be relevant and localised for each market and collaborating with local market teams to understand competitor activity, regulatory requirements, limitations, and local trends. - Cross-Team Collaboration: Working closely with the Support team to optimise campaign customer journeys to reduce contact-drivers. - Stakeholder Reporting: Providing reporting to senior stakeholders on the success of lifecycle activities, and demonstrating a deep understanding of what motivates customers.   About You... The CRM Manager / Retention Marketing Manager that takes on this exciting challenge will have an in-depth knowledge of customer journey optimisation best practises, with experience in developing and implementing strategies across a variety of channels. You'll be an expert at defining the right strategy for the right channel to maximise customer retention and increased ongoing profitability. Here's some of the key experience you'll need to demonstrate: - Minimum of 4 years CRM experience, ideally from a similar role in the iGaming industry. - Good understanding of player segmentation, player bonuses, and incentives. - Excellent ability to interpret CRM data and derive actionable insights. - Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush. - Strong project management skills, enabling you to handle multiple campaigns and tasks concurrently. - Results-driven and customer-focused mindset. - Experience from working in a multi-brand and multi-jurisdiction environment. - This is an English speaking business, however if you have proficiency in Spanish, Portuguese, Greek, Latvian, Polish, or one of the Scandinavian languages, it would be a major plus.   The Company... This is a growing, financially secure, gambling operator with licenses in a number of regions. It's a business that encourages innovation, independence and celebrating success, where you'll be part of multi-cultural and diverse team, with people from all over the world. They also have a track record of promoting from within so for the career-minded there is plenty of scope for progression. In addition to an attractive salary DOE, the company also provides flexible hybrid/remote working, along with exciting future prospects. Additional benefits include: - One-off relocation allowance of 1500 Euro if you're moving to Malta from overseas. - 500 Euro per child for overseas relocations. - Wellness and insurance plans. - Training budgets for enhanced career development.   Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.   Chris

Social Media Specialist Halifax, Nova Scotia Hybrid (2 days a week in office) We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are currently seeking an experienced Social Media Specialist. As the successful candidate, you know that there is more to social media marketing than trying to execute viral content. Different social platforms have different user consumption behaviors, and you can help define the right strategy for the right medium for the right audience type and guiding your agency partners through execution of those plans. You have a proven track record of identifying social media marketing opportunities and can, from idea to action, lead your agency to campaign development and execution by social touchpoint. Reporting into the Social Team Leader, you will have proven creative, strategic and communications skills with dedicated experience growing international social media accounts and possess knowledge of social marketing principles. As the Social Media Specialist on the marketing team, you will have demonstrated the ability to collaborate seamlessly with other squad stakeholders; Demand Generation, Conversion Optimization, Search Engine Optimization, Content Marketing and Creative Services. You believe in collaborating with and supporting your brand squad, and are constantly striving for ways to improve results. Responsibilities Support your squad in creating, managing and executing social strategies by guiding the overall brand initiatives into campaigns on appropriate social media channels. Ensure your social agency to create, curate, develop and manage social content (digital images, photography, video and copy). Oversee proof-reading and approval of monthly social calendars, adhering to the client’s brand voice and tone. Development of social media playbooks and posting calendars for our client to ensure continuity of efforts and deploying central thematic stories. Review monthly/quarterly/annual reports and planning and be able to respond to any questions about the plans to senior management. Oversee the deployment of influencer marketing strategies that expand user base and create excitement. Contribute to the development of meaningful, shareable content that incites action and engagement on social channels. Look for non-traditional opportunities for brand distribution (podcasts, events, forums, etc.) Collaborate closely with content and SEO team leads for unified distribution of content and link building opportunities on social. Maintain up-to-date analytics and reports on all social accounts, with continuous optimization toward key audiences and objectives. Daily monitoring and engaging within social agency, with continuous optimization and recommendations. Conduct ongoing competitive intelligence analysis. Ongoing analysis of social data and metrics; issuing weekly, monthly and yearly reports and executing appropriate strategies and recommendations for improvement. Creating benchmarks and forecasts by campaign. Keeping abreast of industry trends, insights, topics and best practices. Weekly one-one sessions with other social specialists, and regular squad meetings to share updates and best practices. Trouble-shooting issues when they arise, seeking the best solution for the client. Social listening monitoring through Talkwalker to track brand sentiment, identify influencers, and provide insight to senior management. Social vendor sourcing and onboarding where required. Business case support and reviews before sending to commercial for approval. Act as point of brand contact during site outage issues if they occur. Work with the CS team to support customer satisfaction. Support efforts on expanding brand community initiatives. Work with teams on identifying press release opportunities. Desirable but not necessity: Influencer management. Qualifications 4+ years in a similar capacity with a medium to large scale Marketing organization. Bachelor’s degree or equivalent work experience. Agency management experience and sports knowledge are considered a huge advantage. Knowledge of all social media platforms (including Facebook, X, Instagram, TikTok, Snapchat, Pinterest and YouTube). Demonstrated experience with social media content creation across various channels and media types. Experience building and growing brands on social media. Strong track record of managing resources including budgets and personnel. Ability to prioritize tasks in a fast-paced environment. Motivated individual, comfortable with rapid changes. Experience managing multiple projects at the same time and proven time management skills. Regular, consistent and punctual attendance. Able to work nights or weekends/variable schedule when necessary if social media emergencies arise. This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!  If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.

Finance Manager San Jose, Costa Rica (Onsite)   We have partnered with a company that provides clients with account managing strategies that build lasting personal relationships with their most valuable customers. They are currently seeking an experienced senior level Finance Manager. Responsibilities: Financial Reporting and Analysis: Prepare and analyze monthly, quarterly, and annual financial statements. Provide insightful analysis of financial results, highlighting trends, and making recommendations for improvement. Compliance and Regulatory Oversight: Ensure compliance with all relevant accounting standards, laws, and regulations. Coordinate and oversee external audits, working closely with auditors to provide necessary documentation and explanations. Filing Monthly sales Tax submission Stay abreast of changes in accounting standards and regulations and implement necessary adjustments. Internal Controls: Establish and maintain robust internal controls to safeguard company assets and ensure the accuracy of financial records. Regularly review and enhance internal control procedures to mitigate financial risks. Budgeting and Forecasting: Lead the annual budgeting process, collaborating with department heads to develop accurate and achievable financial plans. Provide regular forecasts based on updated financial data and changes in business conditions. Cash Flow Management: Manage cash flow and liquidity, ensuring the organization's financial stability. Implement strategies to optimize working capital and minimize financial risk. Team Leadership and Development: Supervise and mentor the finance team, fostering a culture of accountability, collaboration, and continuous improvement. Provide guidance and training to team members to enhance their skills and professional growth.   Qualifications Minimum of 10 years of experience working in Finance or Accounting Experience working in a multinational company Strong analytical and problem-solving skills Knowledge of accounting software D365 is a plus In-depth knowledge of GAAP, financial accounting, and reporting. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, dynamic environment and adapt to change. Strong communication skills and ability to communicate clearly in English.  The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!      

Project Manager ( 6 - 9 Months Fixed Term Contract Maternity Cover) Location: London Salary 62k - 65k Hybrid (2 days a week in office)   The Client   Their ambition is simple. To combine their global know-how with local insight to help clients turn their business goals into reality. By offering innovation, automation and organizational design. All with a personal touch.   They have a fabulous office in Soho and go the extra mile to make it a fantastic working environment for their staff. Whether its free snacks and drinks, Motorised standing desks or the amazing colleagues its fantastic place to work.   The role   As a Project Manager, you will be part of the PM Function servicing their clients on project delivery. You will be tasked with a range of strategic projects, owning their entire life cycle from inception to planning, execution and closure. These projects can range from implementing 3rd party software solutions, managing rollout of new capabilities, new market entries, to opening new operational centres for their clients.   You will be an enthusiastic and dynamic professional who is passionate about delivering a great product and would be excited by the challenges associated with a wide range of projects. You are comfortable working independently, collaborating with teams in various locations, time zones and managing several concurrent projects.   You will have a strong character and a willingness to try new things. You will be an excellent communicator, have strong organisational skills and have the confidence to challenge stakeholders where necessary.     Key responsibilities include:   Managing projects with multiple workstreams including external vendors Managing the entire project lifecycle, from initiation to closure including post-implementation support Agreeing and capturing the project objectives, high-level scope, timeline, budget and key deliverables with project sponsor and key stakeholders Working with project sponsor and key stakeholders on requirements gathering Establishing and owning the overall project plan, milestones and timelines Identifying, capturing and managing risks, issues, assumptions, dependencies and decisions in an organised, structured and coherent way, escalating risks where necessary Ensuring that the products/deliverables are reviewed and tested, and that they meet the agreed acceptance criteria Ensuring the agreed solution is fit for purpose, supportable & is accepted into operational support Weekly reporting to stakeholders or Steering Committee as appropriate on project progress, risks and issues to ensure the project’s overall direction and integrity; managing sponsor and stakeholder expectations     Requirements   Highly organised and skilled at coordinating efforts between multiple teams across multiple time zones Proficient in managing multiple projects and stakeholders simultaneously Established project management skills and detail oriented Ability to build strong relationships across the business, with clients, project teams, and 3rd party vendors Experience working with both Agile and Waterfall methodologies beneficial Experience with issue, risk, resource and dependency management Experience of managing & achieving tight deadlines with the appropriate quality Project Management qualification beneficial (PMI/Prince 2/ITL) Willingness to travel on an ad hoc basis – as required     If this sounds like the ideal position for you then apply today!

  Business Systems Analyst San Jose (Hybrid 3 days a week in office)   We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for an Business Systems Analyst to join their growing team.   The Business Systems Analyst within the Chatbot & Interoperability team will play a crucial role in bridging the gap between business requirements and technical solutions. You will work closely with stakeholders, including Product & Service Owners, to understand their needs, analyze business processes, and translate requirements into actionable specifications for chatbot and integration solutions. This position requires a strong understanding of business processes, excellent analytical skills, and the ability to effectively communicate with both technical and non-technical stakeholders.   Responsibilities: Collaborate with business stakeholders to gather, analyze, and document business requirements for chatbot and integration solutions. Conduct interviews, workshops, and meetings with stakeholders to understand their needs, pain points, and objectives. Analyze and document business processes, workflows, and data flows to identify opportunities for automation and improvement. Translate business requirements into clear and concise functional specifications, user stories, and use cases for chatbot and integration development. Work closely with developers, architects, and other team members to ensure that technical solutions meet business needs and requirements. Perform impact analysis and risk assessment to identify potential issues and dependencies related to proposed changes or enhancements. Assist in the evaluation and selection of technology solutions, tools, and platforms for chatbot and integration development. Collaborate with UAT teams to define test cases and acceptance criteria for chatbot and integration solutions. Provide support and guidance to business stakeholders during the testing, deployment, and rollout of chatbot and integration solutions. Monitor and track project progress, milestones, and deliverables, and communicate updates to stakeholders as needed.   Qualifications: Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field. 2+ years of experience as a business systems analyst or similar role, preferably in software development or IT projects. Strong understanding of business processes, workflows, and data analysis techniques. Excellent analytical and problem-solving skills, with the ability to think critically and logically. Experience gathering and documenting business requirements, functional specifications, and use cases. Strong communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders. Experience working in Agile or Scrum environments is a plus. Knowledge of chatbot technologies, ETL integration tools, SQL databases, programming languages, or software development methodologies is desirable. Certification in business analysis (e.g., CBAP, CCBA) is a plus.   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!

Performance and Conversion Manager   Halifax, Nova Scotia   Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities.   The Performance and Conversion Manager plays a key role in the Marketing department, someone who knows how to engage incoming prospects and incumbent customers and uses performance data to design new solutions that drive conversion lift. They will be a partner in the design, implementation and evaluation of activities that increase conversions of new and existing customers and maximize the commercial returns for the business. The position requires a resume leaning heavily to performance marketing, but also a creative eye and a customer centric approach.   Responsibilities Deep-dive into conversion performance to generate recommendations and drive AB and multivariate testing, new landing page builds, new conversion journeys and unique digital engagement experiences Action optimization in the customer experience within the team’s methodology including: Heuristic analysis, UI/UX, messaging, data analysis and funnel optimization Own specific KPIs within defined areas of influence in the conversion funnel and customer lifecycle. Work closely with other teams to ensure the first purchase and ongoing customer experience is optimized for conversion performance Identify and analyze customer behaviors, conversion metrics and KPIs and leverage them to improve performance Lead the design, implementation and measurement of the brand’s conversion optimization roadmap and activities  Aspire to attain the highest level of optimization agility and velocity possible while focusing on both marketing and commercial outcomes Improve how the brand communicates with prospects (targeting and personalization) to deliver the best content, journeys and experiences to increase conversions Work closely with other marketing teams: Retention, Affiliates, SEO, traditional media, digital media, social media and referrals Plan your activities thoroughly and forecast how these efforts will impact business outcomes Contribute into executive-level reports that convey complex analytical findings in a concise manner Document your key learnings, big wins and misses in company wiki and jira spaces to grow the businesses intellectual property    Qualifications This position is an intermediate digital marketing role, and experience should be reflective of such. The successful applicant will have the following: 5+ years of CRO and / or digital marketing experience in a performance centric / leaning role A successful track record of ideating, implementing and scaling CRO programs A strong customer centric approach to optimization leveraging your added experience in UX, UI and digital design for conversion best practices Experience on industry leading optimization tools like / similar to: Optimizely, Google Optimize, Omniconvert, Unbounce A track record of ideating, implementing and scaling CRO (Conversion Rate Optimization) or digital growth programs Ability to work closely with data, independently, interpret and present that data in engaging and meaningful ways Ability to manage and prioritize multiple marketing projects simultaneously within a complex organization Strong negotiation and relationship building skills Hybrid working model (2 days a week in office Min)  Must be able to travel internationally as required (10% or less)   This is a fantastic opportunity to join a growing agency based in Halifax.   The company offers a competitive annual salary, group term life insurance, medical and dental benefits and long-term disability coverage, RRSP contributions, wellness allowance and much more!   If this sounds like the ideal position for you then apply today!   Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.  

Senior Service Manager Malaga Permanent   The Background We are partnered with an innovative IT solutions provider based in Spain but working with clients on a global scale. They have created a new position for a Senior Service Manager to join their team and lead a team including Incident, Problem and Change Managers. In this role you will mentor a high-performing team which will include coaching and promoting a culture of continuous learning. You will lead the development of Incident, Problem and Change strategies as well as policies and governance to ensure consistency, compliance and alignment with the ITIL framework. As part of the role you will provide regular reporting on metrics that relate to Incident, Problem and Change Management for the senior IT leadership. This an exciting opportunity to join a team where you can come in and help build up and drive a new function by implementing new ideas and innovations.   The successful Senior Service Manager will have… Previous experience in a similar leadership role where have gained strong leadership and team management skills A strong background in IT Service Management ITIL v4 certification with detailed understanding of ITIL processes and principles   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243. Adam #LI-AL1

SAP SuccessFactors System Administrator Manchester Permanent £50,000 - £55,000 p/a   The Role We are looking for a SuccessFactors System administrator to join a boutique consultancy with a global presence who are specialists in strategic, HR, financial and procurement consulting. Their HRIS team are growing and are looking for a System Administrator to join them focusing on all things involving the backend of SAP SuccessFactors. In this role will own the optimizing and updating of the backend operations, configurations and integrations of the SuccessFactors suite. This will include overseeing the daily operations on the platform including Employee Central, Recruitment, Performance & Goals and Learning Management Systems. The system support work will include troubleshooting, reviewing system settings and permissions, upgrading and improving the capabilities with new features, level 2/3 tech support and creating and delivering training guides to clients. This is an exciting time to join a team that are growing at a consultancy who has an excellent client base and take a keen interest in developing their employees skills,   The Successful candidate will have… Previous experience in a similar role involving SuccessFactors system administration Strong SuccessFactors knowledge and understanding of the backend requirements of different modules such as EC, LMS and Performance & Goals Proficient in data management, reporting and analytics   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

Head of Marketing Halifax, Nova Scotia Hybrid (2 days a week in office)   We have partnered with a Canadian-based marketing agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities. They are looking for a highly skilled Head of Marketing to join their growing team. The Head of Marketing plays a key role in supporting the development of the overall marketing strategy, and is expected to drive the growth of the assigned brands through excellent marketing execution.   Responsibilities   Deliver marketing impact against key business goals by acquiring and retaining profitable customers: Lead the development and execution of an integrated marketing plan to deliver commercial priorities. Continually optimize performance across the marketing mix and deliver insights and opportunities to the commercial lead. Creation and control of the brand’s marketing budget with effective and accurate forecasting and spend. Evaluate marketing activities to track the effectiveness of each investment. Monitor KPIs, verify against market trends, and suggest pivots to backlog / marketing strategy.  Build a deep understanding of the market including the competitive and regulatory landscape. Work closely with the commercial team to define priorities and assist with specific go-to-market activities.   Drive connections across key stakeholders to increase impact: Build relationships and drive governance with marketing team members. Partner closely with shared services such as acquisition, to execute across our paid, earned and owned channels. Work with the squad to align activities and incorporate relevant solutions into plans.   Lead executional excellence and alignment to global processes and compliance: Drive and ensure execution of brand & marketing strategies/plans in assigned markets across all channels. Ensure high quality and a 360-approach in execution of marketing plans by brand. Communicate the brand’s vision and mission across all channels. Align with agencies when needed (PR, Advertising, Creative, Media). Model behaviors regularly leveraging marketing insights data to inform marketing planning and optimization opportunities. Ensure all marketing plans align to modern marketing platforms and processes. Leverage global leading practices. Partner with Marketing Operations to ensure all marketing execution is properly set up in systems and tools for tracking reporting. Lead the brand stewardship, ensure legal compliance and adhere to brand standards in all executions.   Establish Critical Relationships & Communication: The role works in close collaboration with teammates across the squad to share marketing goals and strategies and leverage knowledge and skills across teams.  Work with necessary stakeholders from across the business to ensure alignment on marketing campaigns / plans with legal, compliance, contact center, finance, and technology.  Contribute to the operation of the squad, including the annual planning process, quarterly and monthly goal setting and tracking, etc. Promote a fun, inclusive, and collaborative team culture. Provide an environment that fosters collaboration, MVP mindset and progression towards change.   Qualifications    Minimum university educated (to Bachelors level) in marketing, a commercial subject or similar experience. 3-5 years of marketing experience. Minimum 1-2 years experience in brand management. Comfortable with high-level, strategic thinking, and hands-on implementation, with close attention to detail. Experience in a highly commercial environment is key, with a deep understanding of growth metrics and KPIs, and   strong instincts for where the greatest gains, at the fastest speed, may be made. Budget management experience with strong analytical skills, financial skills and P&L understanding. Capable of analyzing data & drawing conclusions to provide key insights and action plans. Highly organized with keen prioritization skills to effectively manage marketing activity roadmap. Strong negotiation skills and experience with vendor management. Experience in both traditional and digital advertising. Keen understanding of social media and community management. Resilient and able to respond under pressure. Entrepreneurial and able to multi-task and prioritize. Able to work autonomously & provide independent opinions.     This is a fantastic opportunity to join a growing agency based in Halifax. The company offers a competitive annual salary, employer paid premiums for Health and Dental benefits, RRSP contributions, wellness allowance and much more! If this sounds like the ideal position for you then apply today! Our client is committed to fostering a workplace that prioritizes inclusion, respect, and equal opportunity for all. We encourage applications from women, Indigenous peoples, racialized individuals, people with disabilities, those of diverse sexual orientations or gender identities, individuals from diverse socio-economic backgrounds, newcomers, and those who can contribute to the richness of our community through their unique perspectives and lived experiences. We value diversity and believe it enhances the growth and success of our organization. All qualified applicants are welcome to apply; however, preference may be given to Canadian citizens and permanent residents.

Commercial Administrator London Permanent £40,000 - £45,000 p/a The Role We are partnered with a boutique consultancy based in London but with a global presence who are specialists in strategic, HR, financial and procurement consulting. They are looking for a highly skilled Commercial Administrator to join a new and growing function in the business. In this role you will play a key role in supporting commercial and operational functions to ensure that processes run smoothly and are executed efficiently. This will include preparing commercial documents, contracts and agreements, working with finance to reconcile invoices and resolve billing inaccuracies, act as the first point of contact for general client enquiries and assist the commercial team with project support duties such as coordinating meetings and tracking project progress. This is an exciting time to join a new team that has some exciting growth prospects over the next few years where you will work with clients on a global scale on a range of exciting projects.   The Successful candidate will have… Previous experience in a similar commercial role Detailed understanding of invoicing and contract management Self-Motivated with a professional approach and use to working in an administrative role in a fast-paced environment with changing priorities Highly organised with a strong attention to detail Excellent communication and stakeholder engagement skills   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

  ETL Developer San Jose (Hybrid 3 days a week in office)   We are partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for an ETL Developer to join their growing team.   The ideal candidate will have a strong background in Extract, Transform, Load (ETL) processes and technologies, as well as expertise in designing and implementing interoperability solutions to facilitate data exchange between disparate systems and applications. The role will focus on ETL and Interoperability integration processes enabling seamless data exchange and integration across production systems.   Responsibilities: ETL creation: Design, create, and maintain ETL processes to extract data from various sources, transform it into the required format, and load it into target systems or data warehouses. Create custom scripts, workflows, and data pipelines to automate data integration tasks. Interoperability Solution Design & Development: Collaborate with stakeholders to understand integration requirements and design interoperability solutions that enable seamless communication and data exchange between disparate systems and applications. Define integration patterns, protocols, and standards to facilitate interoperability and information flow across systems. Integration Implementation: Implement middleware, APIs, connectors, and integration layers to facilitate communication and data exchange between different systems, platforms, and data sources. Develop custom adapters, connectors, and plugins to integrate with third-party systems and applications. Data Mapping and Transformation: Define data mappings, transformations, and business rules to ensure accurate and consistent data exchange between systems. Develop data transformation scripts, mappings, and rules using ETL tools, scripting languages, and transformation frameworks. Performance Optimization: Optimize ETL processes and integration workflows for performance, scalability, and efficiency. Identify and address bottlenecks, optimize queries, and implement caching strategies to improve data processing speed and reduce latency. Documentation and Reporting: Create and maintain comprehensive documentation of ETL processes, data mappings, integration workflows, and support procedures. Generate reports, documentation, and data lineage diagrams to facilitate knowledge sharing and troubleshooting. Quality Assurance and Testing: Implement data quality checks, validation rules, and error handling mechanisms to ensure data accuracy, completeness, and integrity throughout the integration process. Conduct unit testing, integration testing, and user acceptance testing to validate ETL processes and integration workflows. Qualifications: Bachelor's degree in computer science, information technology, or a related field. Strong technical skills in ETL tools and technologies, such as Informatica, Pentaho, MS SSIS, or custom scripting languages (e.g., Python, SQL). Experience with data modeling, database design, and SQL query optimization. Proven experience in interoperability with expertise in designing and implementing solutions for data exchange and integration between systems. Knowledge of integration patterns, protocols, and standards (e.g., REST, SOAP, JSON, XML). Strong analytical and problem-solving skills, with the ability to analyze complex data integration challenges and propose effective solutions.   This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional annual time off, and training sponsorship program. If this sounds like the ideal position for you apply today with an English version of your CV!      

Social Media & Content Executive £25k - £30k Manchester (Hybrid) The Job... As part of a wider team and reporting into the agency’s Directors, you'll be central to supporting and developing an array of property and energy sector clients with the creation and management of their content and social media marketing. You'll be responsible for: - Creating engaging social media content for a range of clients. - Scheduling and managing social media posts for the agency’s client base. - Writing short-form copy for social media. - Writing longer-form content for websites and newsletters. - Analysing and reporting back on social media across all platforms, highlighting successes and areas for improvement, optimising content and posts accordingly. - Keeping up-to-date with the latest social media and content marketing trends across various platforms and staying abreast of industry news. - Graphic design work including creation of social media graphics, newsletters and brochures. About You... The Social Media & Content Executive will need to have good communication skills, excellent attention to detail, and strong organisational skills. Here's some of the key experience you'll need to demonstrate: - At least 1 year experience in a social media / content creation role. - Excellent working knowledge of Canva and/or other design tools such as Adobe Suite/Creative Cloud. - Experience of creating and publishing content across a range of social media channels including LinkedIn, Facebook, Instagram, Twitter/X, TikTok and YouTube. - The ability to create engaging reels, stories, and visual / written posts. - Graphic design skills and a natural creative eye.  - Some experience of the construction / property development / energy sectors would certainly make you stand out. - A can-do attitude and a willingness to carry on learning and improving your social and content marketing skills. - A team player who loves to get stuck in and bring new ideas to the table. The Company... This Social Media Executive / Content Creator role is with an award winning and growing PR agency, with clients across interesting sectors including construction, property, and energy. In addition to an attractive salary of £25k - £30k DOE, some additional benefits include: - Hybrid working model, typically 2 days in the modern Manchester office (generally Wednesday and Thursday) and 3 days from home, each week. - You'll also get 25 days holiday, plus bank holidays off. - A volunteer day each year. - 3% pension. - Eligibility to join the company bonus scheme after completing your probation period. - Work Life office benefits including free breakfast and snacks, beer and pizza nights, regular social events and networking. - Access to Headspace App. - Regular team socials. - Annual away day  - Individual development plans and tailored training programmes, including regular lunch and learn events and external training. - Industry leading Best Self Review process with quarterly mini-reviews to ensure ongoing personal development. Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Conversion Manager - Acquisition, Experience & Growth £60,000 – £70,000 Full Time Manchester (Hybrid) Are you a self-motivated CRO / Conversion Manager, with strong performance marketing skills, a creative eye and a customer centric approach? In this role you'll take the lead on creating a scalable and futureproof network of high-traffic websites for the agency's clients, driving customer acquisition by sending high-intent, engaged visitors to their client's transactional websites. You'll be developing and executing this strategy, ensuring the websites provide exceptional user experiences and the right journeys to visitors primed for conversion.  The Job... As Conversion Manager, Acquisition, Experience & Growth (CRO Manager), you'll play a key role in the Marketing team. You'll be working closely with the Marketing, Creative, Marketing Operations and their contractor network to ensure that all client websites have the right content, tracking and user journeys to maximise conversion.  This isn't a hands-on, implementation style, CRO role, this is more about owning projects and being responsible for solving cross-departmental problems for all things related to acquisition-focused conversion. You'll need to be experienced in all aspects of digital marketing, with a key focus on conversion, to ensure client acquisition websites send as much high-intent traffic to their transactional sites as possible for maximum conversion performance.   It’s a full-time role, with flexible hours. You'll be in the exceptional new Manchester office 2 days a week, with the rest of your work conducted remotely. You'll be responsible for: - Defining the website information architecture, navigation and calls to action to take the user on the highest converting journey possible. - Ensuring that the journeys and behavioural signals are properly tracked to ensure we can see where improvements can be made. - Owning and developing the vendor and contractor resource used to execute changes and marketing activity across the acquisition websites. - Supporting the marketing and content teams to create the most compelling content for the website by providing qualitative and quantitative user insights. - Ensuring tracking is set up and data is accurate so they can optimise and enhance the websites.  - Reporting on the performance of each brand’s website/s.  - Optimising the websites and validating changes. - Planning persuasive journeys for users that land on websites from paid, affiliate, content and social media campaigns to ensure they're maximising conversions on their client's transactional websites. - Ensuring that acquisition websites are well-documented so that all stakeholders are aligned on how they work, permissions, tools, plug ins and analytics implementations. - Working closely with key teams: Conversion, Marketing, Content, Producers and Web Performance to ensure the websites are delivering maximum value to the business - Making recommendations on how to prioritise and deploy vendors / contractors to supplement the business's capacity and scale according to workload. - Ensuring that all digital brand assets featured on the websites maintain consistency in tone of voice and visual identity, aligning with the overall brand strategy - Ensuring all campaigns are tracked and reporting accurate data. - Producing reports and visualising data on traffic activity so all stakeholders can quickly see how the websites are performing. - Providing actionable qualitative and quantitative insights on where improvements can be made to the websites and validating the proposed changes. - Creating solutions, processes and playbooks for acquisition and growth conversion activities.     About You... As the CRO Manager / Conversion Manager you’ll be joining a dynamic and growing digital marketing agency with an exciting international client base. With a focus on growth and people, the agency upholds a culture of humility, ownership, ambition and collaboration. Here's some of the key experience you'll need to demonstrate: - 6+ years experience in digital marketing and digital campaign execution in a performance-driven environment.  - 3+ years experience of analytics and reporting, email marketing, UX and design.  - Significant experience in a role where you have had to execute content, journeys and creative ideas in a way that drives new customers online. - Experience working with producers, developers, creatives, designers and copywriters to deliver high-quality visual assets, copy, emails and landing pages. - Significant experience in a role where you have had to lead the user journey design for customer acquisition campaigns. - Demonstrable experience of collaboration in a creative and marketing environment to ensure the best possible results. - Strong negotiation and relationship-building skills. - The ability to thrive in a data-driven organisation, helping facilitate technology solutions to complex marketing problems and is able to nurture multiple streams of work through the implementation process concurrently.  - Ability to manage and prioritise multiple projects simultaneously within a complex organisation.   - The ability to travel internationally as required (10% or less).   The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the entertainment sector, and for an analytical and strategically-minded Conversion Manager, this represents a great opportunity to think outside of the box and get involved in the types of CRO projects you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary of £60k - £70k DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Business Process Optimization Specialist London - Hybrid Permanent £55,000 - £61,000 p/a   The Background We are partnered with an innovative IT consultancy based in London but with a global presence who are leading advisors in their industry by creating lasting value for their clients. Due to growth following a recent promotion they are looking for a highly skilled Business Process Optimization Specialist to join them. As a Business Process Optimization Specialist you will work closely with clients to analyze their current business processes, workflows and procedures using techniques like workshops, surveys and stakeholder interviews. Once information has been gathered you will analyze the data to review the issues, understand how this is impacting the business make recommendations that will improve processes. This is an exciting role where you will get the chance to lead client relationships, support the BPO Manager in executing process improvement initiatives before monitoring their progress from the metrics put in place and make a real impact in creating change for clients.   You… In order to be a successful Business Process Optimization Specialist you will have… Previous experience in a similar role involving data analytics and the ability to use data to create solutions that improve processes and resolve problems The ability to walk client through the process map step by step from analysis and issues through to solutions and results Experience working in a consultancy environment and managing relationships with a range of different stakeholders Experience in process improvement projects would be highly advantageous Experience in data visualization using tools such as Tableau and Power BI   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

🔥 We’re on the Hunt for a Head of Security Engineering & Architecture!   🤝 Humankind is partnered with an exceptional Consultancy in the heart of London and after successfully placing the Head of Security Operations we are now on the hunt for an ambitious Head Of Security Architecture & Engineering!   💷 Offering £125,000 - £145,000 with Hybrid working in London (2 days onsite a week)   Are you a security mastermind who can turn complex challenges into seamless solutions?   Do you lead with vision, inspire with purpose, and thrive on making things happen?   If you're ready to take charge and shape the future of security, we want to hear from you!   As Head of Security Engineering & Architecture, you’ll lead a dynamic global team, craft innovative strategies, and elevate their security game to new heights. You’ll be at the forefront of transforming how they protect and power the industries they serve, from the ground up.   What’s in it for you?   💡 The chance to lead and shape security strategy for a top-tier team. 🌍 A truly global role with the opportunity to make a massive impact. ⚙️ Work with cutting-edge technology in a fast-evolving landscape. 🚀 Empower your team, innovate, and set the stage for future success.   What they are looking for:   ✔️ A seasoned leader with hands-on experience in security engineering & architecture. ✔️ Strong expertise in security controls, cloud tech, and agile ways of working. ✔️ A strategic thinker who knows how to turn big ideas into tangible, impactful results. ✔️ Someone who thrives in complex, fast-moving environments and drives change.   Ready to make waves?   Dive into a leadership role where your decisions shape the future of security.   Apply now and let’s secure tomorrow, today. 🔐  

Marketing Assistant B2B £24,000 – £26,000 Full Time Manchester (On-site M11) Are you a super organised admin with a love of interior design and looking to take your first steps into the world of marketing? As the Marketing Assistant you'll be providing support across a variety of work streams within our client's small, but perfectly formed, in-house marketing and design team, specifically focussed on their B2B offerings. The Job... You’ll be reporting to the Marketing Manager and will be providing a range of general administrative support to the marketing team.   It’s a full-time role based in a modern Manchester office (with free on-site parking), and you'll gain exposure to a wide range of B2B marketing projects that you'll help support with. You'll be responsible for: - Providing general administrative support to the B2B marketing team.  - Liaising with external agencies on projects. - Maintaining stockist databases. - Writing B2B content for various different types of marketing literature both online and offline. - Creating and organising social media packs for the business's network of stockists. - Assisting with the creation and organisation of both online and offline campaigns, competitions and promotions. - Supporting with fulfilling stockist marketing requests. - Helping with the creation, organisation and distribution of retail and stockist communications for UK and export markets. - Preparing and ordering marketing materials for campaigns and product launches.  - Assessing the results of marketing campaigns, writing reports and analysing data. - Providing website support for the stockist network, supplying data and images. - Assisting with the arrangement of stockist events hosted by their brands. - Providing support for stockists hosting in-store events. - Proof-reading stockist communications. - Monitoring and engaging with stockist activity on social media. - Logging, filing and sending out stockist web contracts. - Preparing and segmenting stockist data in excel.   About You... As the Marketing Administrator you'll be working with a friendly and supportive team, ensuring all marketing activities for the business are well supported and properly administered. Here's some of the key experience you'll need to demonstrate: - Experience of working within an administrative role and a passion for marketing. - A genuine passion for interior design - paints and wallpapers will excite you and you'll have an appreciation for quality home decor products. - Knowledgeable of Microsoft packages – Word, Excel (proficient), PowerPoint and Outlook. - Able to manage priorities, adhere to deadlines and have excellent organisational skills. - Organised with good time management skills along with a flair for creativity.  - Experienced with the following social media platforms: Facebook, Twitter, Pinterest, Instagram, Linkedin, Youtube.  - Excellent written and proof-reading skills in English, grammar and communication.   - A good communicator who can work efficiently and effectively with internal and external teams and senior management.   - A "get up and go" attitude.     The Company... This business is a multi-brand interior decor market leader. They are a long-established business with a great story behind them.  You'll be working alongside a marketing and creative function that's circa 10 people strong in total. They are all friendly, supportive, and motivated, and as the business continues to grow, there is plenty of scope for career progression. In fact, the business has a great track record of promoting from within and the Marketing Manager you'll report into actually started out as a Marketing Assistant with the firm and developed their career accordingly. In addition to a starting salary of £24k - £26k DOE, some additional benefits include; - 25 days holiday, plus bank holidays - Company pension - Discounted food - Employee discount - Gym membership - On-site parking   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Content & Social Media Executive £25000 - £30000 Full Time Manchester (On-site M11) Do you have a love of social media and interior design? This is the opportunity to combine the two in a fantastic opportunity to progress your content marketing and social media career. As the Content Marketing & Social Media Executive, you'll be creating and managing engaging social content across a range of interior design brands, keeping your day-to-day nice and interesting. The Job... You’ll be reporting to the Marketing Manager and will be a key member of the the wider marketing team.   It’s a full-time role based in a modern Manchester office (with free on-site parking), and you'll be responsible for creating and managing social content across three exciting brands. You'll be responsible for: - Creating moodboards, stills and videos for online and social media content across all markets. - Day-to-day filming of ongoing content with key members of the team. - Working closely with the marketing team to create assets for brand campaigns, coming up with video ideas and storyboards, filming and producing videos, online banners and social media assets. - Producing basic animations. - Monitoring competitor activity of social media videos. - Creating videos (talking heads and interviews), editing video/audio content in line with the briefs, digital design and assets for use across websites, social media platforms, email marketing. - Producing content within showrooms and at external events. - Creating innovative content for three brands across various digital platforms, with a focus on engagement. - Creating high-quality social content across multiple channels, including TikTok, Instagram and Facebook. - Staying up-to-date on new trends, tools, and best practices in content creation and social media marketing to continuously improve the quality and effectiveness of your work. - Ensuring all content produced adheres to brand guidelines and reflects the tone of voice of the brand.   About You... As the Content Executive / Social Media Executive, you'll be working with a friendly and supportive team. Here's some of the key experience you'll need to demonstrate: - At least 1 year experience working within content marketing / social media role. - A genuine passion for interior design - paints and wallpapers will excite you and you'll have an appreciation for quality home decor products. - Experience with DSLR camera’s and camera equipment. - Experience with the Adobe Creative suite - Premiere, After Effects, Photoshop, Illustrator and InDesign are essential. - The ability to manage multiple projects simultaneously, meeting deadlines and maintaining a high level of attention to detail. - Knowledgeable of Microsoft packages – Word, Excel (proficient), PowerPoint and Outlook. - Organised with good time management skills along with a flair for creativity.  - Strong experience with the following social media platforms: Facebook, Twitter, Pinterest, Instagram, Linkedin, Youtube. You'll also have familiarity with the specific content requirements of each platform. - Excellent written and proof-reading skills in English, grammar and communication.   - A good communicator who can work efficiently and effectively with internal and external teams and senior management.   - A "get up and go" attitude. - Flexibility to travel (across the UK and oversees), sometimes at short notice.    The Company... This business is a multi-brand interior decor market leader. They are a long-established business with a great story behind them.  You'll be working alongside a marketing and creative function that's circa 10 people strong in total. They are all friendly, supportive, and motivated, and as the business continues to grow, there is plenty of scope for career progression. In fact, the business has a great track record of promoting from within and the Marketing Manager you'll report into actually started out as a Marketing Assistant with the firm and developed their career accordingly. In addition to a starting salary of £25k - £30k DOE, some additional benefits include; - 25 days holiday, plus bank holidays - Company pension - Discounted food - Employee discount - Gym membership - On-site parking   Apply Now! We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today.

Senior Web Analytics Specialist London - Hybrid Permanent £60,000 - £68,000 p/a plus package We are partnered with an innovative IT consultancy based in London but with a global presence who are leading advisors in their industry by creating lasting value for their clients. Due to growth they are looking for a Senior Web Analytics Specialist to join their expanding team.   As a Senior Web Analytics Specialist you will collaborate with clients to understand their business goals and key performance indicators, advising and acting as the subject matter expert in relation to web analytics, tag management and site optimization.  As part of the team you will review the existing web analytics setup and recommend improvements as well as implement and maintain tag manager solutions to streamline the deployment of analytics and marketing tags across digital properties.   In this role you will play a pivotal part in defining and implementing web analytics and data strategy by utilising a blend of technical expertise, analytical skills and strategic thinking.   This is an exciting time to join an established but growing company who are revolutionising how they treat analytics and implementing new technology to allow their teams to get the best results.   The Successful candidate will have… Previous experience in a similar role delivering web analytics, tag management and site optimization platform deployments at an enterprise level Highly skilled in Web Analytics Understanding of data integration requirements as well as integration between CDP platforms and Web Analytics platforms Experience of tools such as Matomo, Piwik Pro, Google Analytics, Google Tag Manager or similar / equivalent systems Excellent communication skills and the ability to accurately gather requirements and collaborate with different teams   If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on 07425 559 243. Adam #LI-AL1

Executive Assistant to Chief Marketing Officer (Fixed term Contract - 12 months) London based office, 3/4 days in the office per week Salary up to £60k   This is an EA/Office Co-ordinator blended role that includes fully supporting the CMO, CMO leadership team coordination and some aspects of office coordination of a small/busy office in Paddington. Functions include full EA functions, diary management, meeting support, team activity coordination, travel booking and organising events.   Responsibilities You will be responsible for organising and maintaining the Chief Marketing Officer (CMO)’s busy schedule and ensuring that you are their point of contact for when they are travelling as well as in the office. Providing all aspects of support to their daily, weekly, monthly and quarterly commitments including administrative co-ordination, project management and personal support, where required. The function of this role is to make the office CMO as effective as possible by creating time and enabling the CMO to focus. Successfully accomplish objectives by anticipating requirements, supporting the appropriate scheduling and prioritization of time, provision of necessary data and information, and generally assuming all logistical and administrative and communications necessary to allow the CMO to focus on strategic objectives. The ideal candidate has the capacity to think strategically and is supremely organized, detail-oriented and polished. This role must anticipate the CMO’s needs while providing seamless, confidential, administrative co-ordination, project management and personal support. As a gatekeeper and partner to the Office of the CMO, this role must be able to maintain the highest level of professionalism at all times and organize their workflow to ensure their priorities are supported appropriately. Communications must be precise, polished and diplomatic, and the selected candidate must be as capable of communicating as effectively with the board of directors, executive team, leadership team and with team members at all levels across all business teams and partners. EA Role - Responsible for detailed diary management; ensuring appropriate agenda / documents are prepared in advance of meetings and the CMO is briefed accordingly. You will be their point of contact for when they are travelling and in the office. - Supporting the CMO - Scheduling meetings, managing calendars - Domestic and international travel coordination for CMO and Snr team – a mixture of complex and simple - Expense reporting - Correspondence management where required - Assisting the CMO and team on core document management, including presentations - General administrative support to the CMO’s team - Sourcing team-building activities, researching and managing offsite planning and social events - Taking minutes of meetings and using our internal Confluence to document actions and help keep the CMO and snr team on track - Collating presentations and preparing for review by CMO and Leadership - Compose messaging (keynotes, internal / external communications, etc.) on behalf of the CMO Office Co-ordinator Role - Support office operations and procedures through liaison with the relevant functional teams - Order office and kitchen supplies such as stationery, food and drinks amongst other items required for the office. - Coordinate travel arrangements for relocations, new employees from abroad or visitors such as flights, accommodation, taxis, and authorisation letters while ensuring the company’s travel policy is applied - Be first point of contact for visitors, to be greeted and assisted in a courteous and professional manner - Thrive in making the office a pleasant and inspiring place to work including organising office functions and regular meetups - Maintain a safe and secure working environment - Maintain office security as per company policies; create and update employee and visitor access cards, maintenance of security alarms, card readers and security cameras - Maintain Health and Safety Records, policy and equipment i.e. First Aid Box / Fire Extinguishers - Support the annual Office Risk Assessments (Fire Safety) and PAT (electric equipment) - Act as a Fire Marshall and First Aider for the office   Requirements - Relationship builder and understands high levels of confidentiality - Strong verbal and written communication skills - High attention to detail - Significant experience and knowledge in a similar role or function assisting an Executive - Ability to handle highly sensitive data and confidential information and maintain a high degree of confidentiality at all times - Excellent organisational skills and strong multi-tasking abilities - Ability to work in a fast-paced environment in an organized manner - Excellent planning and organizational skills with strong attention to quality and detail - Strong initiative and judgment skills with project management experience - Confidence in liaising with internal and external contacts on behalf of the CMO - Flexible working schedule - Experience with MS Suite, Word, Excel, PowerPoint and Outlook is a must - Excellent interpersonal skills, with the ability to work and communicate effectively with all levels of professionals both internally and externally - Ability to learn quickly, work independently and in a team setting - Ability to manage multiple projects at any one time without losing your cool - Can deliver results within set deadlines   This is a fixed term contract, highly likely to be 12 months with a possibility of a permanent role at the end of the term.  If this sounds like an ideal role for you, then apply with your up to date CV.  Dave #LI-DO1

Desktop Support Specialist Summary We are actively seeking a detail-oriented Desktop Engineer to join our dynamic IT team. As a Desktop Engineer, you will play a pivotal role in ensuring the smooth operation of our desktop infrastructure. Collaborating with various teams, you'll deliver top-notch technical support and maintain an efficient desktop environment. This on-site role requires coverage five days a week, with occasional flexibility for planned support outside regular hours. Our team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills. Responsibilities: • Customer Service o Provide exceptional customer service by ensuring a positive experience for end users o Communicate effectively, empathetically, and professionally in resolving incidents and requests • Desktop Support o Provide customer focused support for desktop-related issues, both on-site and remote. o Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime. • Desktop Infrastructure Management o Install, configure, and maintain desktop operating systems and applications. o Collaborate with the IT team for standardized deployments and security measures. • Hardware and Peripheral Management o Manage desktop hardware inventory, installations, upgrades, and repairs. o Coordinate with vendors for hardware-related issues and warranty matters. • User Training and Documentation o Develop training materials and conduct sessions to enhance end-users' technical skills. o Create and maintain documentation for self-service and issue resolution. • Incident, Service Request, and Problem Management o Record and track incidents and service requests, ensuring timely resolution and adherence to SLAs. o Conduct root cause analysis and implement preventive measures for recurring issues. • Office Ownership o Perform regular checks for office hardware usability, stability, and uniformity. o Manage server rooms, respond to alerts, and assist with server commissioning and decommissioning. • Collaboration and Communication o Work closely with cross-functional teams to resolve complex technical issues. o Provide clear and concise communication to end-users on ongoing support activities. Qualifications and skills: • 2 – 3 years proven experience as a Desktop Engineer or in a similar technical support role. • Proven experience in supporting Windows, macOS and Linux operating systems. • Strong knowledge of desktop hardware, software applications, and peripherals. • Familiarity with desktop management tools, e.g., SCCM/MDT and MDM (Airwatch, Intune, Jamf). • Knowledge of scripting languages (PowerShell, Bash) for automation. • Understanding of network protocols, TCP/IP, DNS, DHCP, and Active Directory. • Experience with virtual desktop infrastructure (VDI) and remote desktop solutions. • Solid understanding of ITIL principles and best practices. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • A strong sense of responsibility and initiative and an ability to complete tasks accurately. • Ability to work in a team environment and independently. • Capacity to work in a fast-paced environment. • Excellent verbal and written communication skills with high interpersonal skills and customer orientation. • IT certifications, such as CompTIA A+, MCDST, or similar, are desirable. • Some physical lifting required.

  Senior Controller     Montreal     The Senior Controller will oversee and lead the financial operations, ensuring accuracy, compliance, and strategic alignment across international markets. This role involves managing financial reporting, optimizing processes, driving operational excellence, and ensuring adherence to regulatory standards across all regions of operation. The ideal candidate will bring strong technical expertise, a strategic mindset, and leadership experience in a multinational company.   Responsibilities     Financial Reporting and Analysis: Prepare and analyze monthly, quarterly, and annual financial statements. Provide insightful analysis of financial results, highlighting trends, and making recommendations for improvement.   Compliance and Regulatory Oversight: Ensure compliance with all relevant accounting standards, laws, and regulations. Coordinate and oversee external audits, working closely with auditors to provide necessary documentation and explanations. Filing Monthly sales Tax submission Stay abreast of changes in accounting standards and regulations and implement necessary adjustments.   Internal Controls: Establish and maintain robust internal controls to safeguard company assets and ensure the accuracy of financial records. Regularly review and enhance internal control procedures to mitigate financial risks.   Budgeting and Forecasting: Lead the annual budgeting process, collaborating with department heads to develop accurate and achievable financial plans. Provide regular forecasts based on updated financial data and changes in business conditions.   Cash Flow Management: Manage cash flow and liquidity, ensuring the organization's financial stability. Implement strategies to optimize working capital and minimize financial risk.   Team Leadership and Development: Supervise and mentor the finance team, fostering a culture of accountability, collaboration, and continuous improvement. Provide guidance and training to team members to enhance their skills and professional growth.     Qualifications   Bachelor’s degree in Accounting, Finance, or related field; CPA designation preferred. Proven experience as a Controller or in a similar financial leadership role. In-depth knowledge of GAAP, financial accounting, and reporting. Knowledge of accounting software D365 is a plus Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, dynamic environment and adapt to change. Minimum of 5 years of experience in similar role Experience working in a multinational company     The company offers a competitive annual salary, Health and Dental benefits, RRSP contributions, and much more!   If this sounds like the ideal position for you then apply today!    

  Finance Analyst Permanent Position Location: Hybrid 2 days per week Manchester City Centre   Our client is an all-in-one Marketing agency that acts as an in-house marketing team for global brands. They are a collective of talented communicators, catalysts, and achievers that come together to create comprehensive solutions.   They are currently recruiting for a talented Finance analyst to join their team who will have the following responsibilities:   Accounting and General Ledger Management: Prepare and post journal entries for various accounts, ensuring accuracy and compliance with accounting standards. Maintain and reconcile general ledger accounts, including accruals, prepaids, and fixed assets.   Reconciliations: Perform monthly reconciliations of balance sheet accounts, ensuring timely resolution of discrepancies. Reconcile intercompany transactions and balances in accordance with company policies. Ensure bank reconciliations are completed accurately and on time.   Month-End Close Activities: Lead or assist in the month-end, quarter-end, and year-end close processes, ensuring adherence to deadlines. Prepare and analyse financial statements, including profit and loss, balance sheet, and cash flow statements. Review and adjust entries for payroll, revenue recognition, and other critical areas during the close process.   Variance Analysis: Analyse monthly financial results and provide explanations for variances between actuals and budget/forecast. Assist in the preparation of variance reports for management review.   Accounts Payable and Receivable Oversight: Monitor and ensure accurate posting of vendor invoices and payments. Assist in accounts receivable reporting and resolving customer invoice discrepancies.   Fixed Assets: Maintain fixed asset registers, including additions, disposals, and depreciation schedules. Reconcile fixed asset balances and ensure proper capitalization in compliance with accounting policies.   Internal Controls and Compliance: Ensure adherence to internal controls and company policies in all accounting functions. Assist with internal and external audits, providing necessary documentation and explanations.   Financial Reporting: Support the preparation of financial reports, ensuring accuracy and alignment with IFRS, GAAP, or other applicable standards. Compile supporting schedules and documentation for financial reporting and audit purposes.   Process Improvement: Identify and implement opportunities to improve efficiency in the accounting and close processes. Automate and streamline repetitive accounting tasks to reduce manual effort.   Collaboration and Support: Work closely with other departments to gather necessary information for reconciliations and postings. Provide financial support and guidance to operations, sales, or other business units as required.   Tax and Regulatory Compliance: Assist with the preparation of tax filings, including VAT, sales tax, or other statutory filings as applicable. Ensure compliance with all local, state, and federal financial regulations.   Qualifications:   Minimum of a Bachelor's Degree in accounting, Minimum of 5 years of experience in similar role Experience working in a multinational company Excellent critical thinking skills Detail-oriented Strong analytical and problem-solving skills Knowledge of accounting software D365 and Sage is a plus   If your interesting in learning more or want to a confidential chat about next steps in your career please don't hesitate in applying.  

VIP Account Manager - Customer Experience Champion   Location: Jan Jose Province, Costa Rica Reports To: Customer Success Manager   Are you passionate about delivering exceptional customer experiences?   Do you thrive in a fast-paced, customer-focused environment where your problem-solving skills and relationship-building abilities can shine?   If so, we want you to join an exceptional team as a VIP Account Manager!   As a VIP Account Manager, you will be the dedicated advocate for highest-value customers, ensuring their needs are met with precision and care. You’ll cultivate lasting relationships, anticipate needs, and deliver top-tier service that keeps customers coming back for more. This role requires someone who’s proactive, personable, and driven to exceed expectations. someone who understands that every interaction matters and sees every challenge as an opportunity to shine.   What You’ll Be Doing:   Cultivate Connections Build and nurture strong, long-lasting relationships with high-value customers, ensuring they feel heard, valued, and understood. Your hospitality mindset will be at the forefront, making customers feel like part of the family.   Effective and Engaging Communication Engage customers through phone calls, emails, chats, and meetings with clarity, empathy, and professionalism. You’ll adapt your communication style to fit individual customer needs, providing a seamless experience every time.   Customer Advocacy Be the voice of the customer within the organisation. You will champion their interests, solve problems quickly, and advocate for solutions that exceed their expectations. Your mission: to make every interaction an opportunity to deliver exceptional service.   Expert Problem Solving You’ll have a deep understanding of our brand, platform, and policies, staying up-to-date with trends to provide timely, accurate assistance. With your expertise, you’ll resolve complex issues efficiently, ensuring customer satisfaction remains high.    Analytical and Data Driven Use your analytical skills to dive into customer behaviour and data, identifying trends and crafting solutions that improve the customer experience. Your insights will guide strategies to enhance satisfaction and loyalty.   What We’re Looking For:   Experience managing high-value customers, ideally in sectors like online gaming, private banking, luxury telemarketing, account management, or hospitality. Communication Skills: You’re a pro at handling communications via phone, email, chat, and in-person meetings, with the ability to adjust your tone and approach to fit any situation. A true customer advocate, you understand the importance of listening, responding with empathy, and delivering results that leave customers delighted. Strong analytical skills, the ability to think outside the box, and a passion for finding solutions quickly and effectively. You’re comfortable working with multiple IT systems, databases, and messaging platforms, with a sales-driven mindset to maximise opportunities. Able to juggle multiple priorities in a fast-paced environment while maintaining high attention to detail and excellent time management skills. Willing to work a flexible schedule, including weekends and holidays, to provide top-tier customer service.   Why Join? You’ll work with the most valued customers, having a direct impact on their experience and the company’s success. With ongoing training and development, there’s always room for you to learn and advance your career in customer experience and beyond. Work in a fast-paced, energetic atmosphere where no two days are the same. If you love variety and thrive on making things happen, you’ll fit right in. We celebrate diversity and foster an inclusive work environment where every team member can succeed. Ready to take the next step in your career and become a key player in an organisation that values customer experience?   Apply now to join the team as a VIP Account Manager, where every day is an opportunity to make a lasting impact!

Vendor Account Manager  Manchester - City Centre  £50k - £55k   Vendor Account Manager / Manchester, hybrid 2/3 days in the office / Comprehensive company perks package / Marketing Agency    The Vendor Account Manager’s responsibilities include developing long-term relationships with a portfolio of vendors and connecting with key stakeholders. This role liaises and bridges the gap between the agencies vendors and cross-functional internal teams to ensure the timely and successful delivery of all our operational and marketing initiatives.   Every day is different. Daily responsibilities involve updating status reports for vendors/squads, collating feedback from stakeholders and relaying those changes to the agencies, maintaining and growing vendor relationships, and managing squad expectations — for example, keeping them realistic about timelines for vendor delivery. A typical day might start with a vendor meeting to discuss a potential project, next up a brainstorming session to add additional assets outside an ambassadors’ current contract. The Vendor Account Manager will also schedule regular vendor reviews to check up on the current performance for both sides, write up their findings and then share their expert recommendations.   Responsibilities include (but are not limited to): Managing and developing long-term relationships with a portfolio of vendors, partners and contractors Responsible for delivering exceptional client service (internally and externally) Vendor and freelancer resourcing strategies Developing a trusted advisor relationship with key stakeholders Lead intake meetings Onboard new vendors and partners and report on vendor performance Build briefs, business cases, monthly reports and other key operational documents as required Assist in the development and support the strategic plans for delivery and execution Report on status of weekly/monthly/quarterly initiatives to internal and external stakeholders Help forecast and track key performance metrics Identify new opportunities to add value to the team’s key marketing efforts Liaise between the external vendors and internal teams   Requirements: Bachelor's Degree in appropriate field of study or equivalent work experience 5+ years of marketing experience with agency background desirable Proven understanding of commercials, marketing contracts, account management or other relevant experience Understanding of website development, marketing, measurement and analytics, content management and digital marketing a plus Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level Proven ability to manage multiple projects at a time while paying strict attention to detail and adhering to deadlines Excellent listening, negotiation and presentation skills Excellent communications skills – both written and verbal Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability and professionalism Ability to prioritise among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills. You're always looking to improve inefficient processes Team player - lead and direct the work of others   If this sounds like the ideal role for you, then apply with an up to date CV.     Dave #LI-DO1

D365 F&O Systems Administrator Location: Remote   Our client a boutique consultancy based in London, with subsidiary offices in Canada, Antigua, the Czech Republic, and Switzerland. They are at the forefront of strategic, HR, financial, and procurement consulting.   They serve as strategic partners for clients to achieve business results through employee value. They help define, curate, and iterate programs to connect business strategy and cultures with people and people strategy.   Role & Responsibilities   We are seeking an experienced Dynamics 365 F&O Systems Administrator to join our Finance Technology team to support the operation of our D365 environments. The successful candidate will play a key role in supporting; security, administration, maintenance and optimisation of environments. The role will work closely with the Systems Manager to ensure the system supports business processes effectively and is managed in line with standard Microsoft practices.   Support the implementation and customisation of on-premise Dynamics 365 solutions to meet the specific needs of our organisation. Support incident management with D365, Power BI, LucaNet, Data Warehouses and any additional systems managed in our technology stack Manage system configurations, including user access, security settings, and integration with other applications. Monitor system performance, identify areas for improvement, and implement solutions to optimise performance and reliability. Provide technical support and training to end users, ensuring they have the knowledge and resources needed to effectively utilise the system. Stay informed about the latest updates and best practices related to Dynamics 365 and make recommendations for system enhancements or upgrades as needed. Collaborate with vendors and external partners to resolve technical issues and implement new features or functionality Configure and customise D365 modules to meet business requirements     Qualifications & Educational Requirements   Certifications in Dynamics 365 or related Microsoft technologies are a plus. On premise Experience is required for this role.     Preferred Skills   Strong LCS, DevOps and other D365 tool chain knowledge Experience with working with on-premise solutions In depth knowledge of D365 modules and administration tools Understanding of security best practices and data privacy regulations Strong understanding of Dynamics 365 architecture, including customisation, configuration, and integration capabilities. Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) is highly desirable. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.   Additional Notes   This is a fantastic opportunity to join Auratus Group, a dynamic consultancy offering flexibility, career progression, and a collaborative work environment. We offer competitive benefits, including:   25 days holiday allowance (excluding bank holidays); Private pension contribution scheme; Private medical insurance; Learning & development financial support; Health cash back plan; Income protection; Life insurance; Friendly office atmosphere and strong team culture.

Management Accountant Location: Manchester City Centre   Our client is an all-in-one agency that acts as an in-house marketing team for global brands. They are a collective of talented communicators, catalysts, and achievers that come together to create comprehensive solutions.   We are currently recruiting for a experienced Management Accountant to work with them in their Manchester Location.   Responsibilities:   Management of all transactional matters including posting of vendor invoices, expenses, sales invoices and bank transactions using financial platforms including Microsoft D365. Responsible for account payable and account receivable functions, such as reconcile accounts payable and receivable, preparation of weekly payment and monitoring AR status. Ensure month-end closing; preparation of timely and reliable monthly accounts package. Organise and post journals such as prepayments, accruals, cash entries, intercompany entries, expenses etc. Prepare and review all expense reports for accuracy and expense disclosure. Run bank reconciliation reports for multi-currency accounts. Produce and analyse financial reports. Provide forecasting and budgeting data. Conduct risk assessments and support with auditing processes. Develop and manage financial systems and policies. Collaborate with HR for monthly payroll processing. Maintain department files and databases.   What you’ll need:   At least 3 years’ proven experience in an accounting position. A degree in Accounting or similar discipline. Financial qualification CIMA/ACCA (or part-qualified). Proficiency with accounting software, such as Microsoft D365 and Sage. Competency with Microsoft software including Excel. A positive attitude and willingness to learn and grow. Solid knowledge of accounting and financial principles and practices. Knowledge of risk analysis, budgeting and forecasting. A high level of integrity, discretion, confidentiality and accountability. Ability to work independently, as well as part of a cross-functional team. Analytical approach and problem-solving ability. Attention to detail and a high level of accuracy. Project coordination/ change management experience. Excellent communication and presentation skills. To be results driven and achieve deadlines. Strong organisation and prioritisation skills. Resilience and ability to work under pressure.   If your interested in hearing more please do apply and more than happy to give you a call for a confidential chat on what your looking for in your next role.

Digital Designer £25k - £28k Macclesfield - Hybrid Working After Probation Period (6 Months)   Full Service Design Agency / Hybrid Working Upon Completion of Probation Period / Onsite Parking / 10 Mins from Train Station / Supporting, Learning Led Culture / Free Eye Tests / Staff Socials / 23 Days Holiday plus Bank Holidays   The Digital Designer will be joining a full service design agency who produce a range of creative solutions for a variety of brands and clients. Working predominantly on one of the agencies biggest clients (although you'd have access to other client briefs also) the Digital Designer will be responsible for creative digital solutions from Web Assets through to Email and Social Campaigns.  The Digital Designer will need a good understanding of designing for digital solutions, as well as some experience working on E-commerce focussed platforms.  Reporting into the Digital Director, the Digital Designer will:  - Design creative, digital solutions for a variety of platforms and clients  - Become the brand ambassador for one of the agencies biggest clients  - Works across web assets, email campaigns and social media campaigns   - Work closely with the design team as well as collaborative and liaising with the Client Service team  - Have a solid grasp of Adobe Creative Cloud and any addition digital creative platforms / programmes   - Be able to work under their own steam, working collaboratively but also as an individual and understanding time frames / project deadlines This role would ideally suit a candidate who's either graduated with a Degree in Creative / Digital Design or someone with a couple of year experience in the industry looking for a fresh challenge in a digital focussed role within a full service design agency.  The role is based in the agencies office in Macclesfield, with onsite parking and only a 10 minute walk from the train station, upon successful completion of a 6 month probation period, the role would then be able to become hybrid with a few days in the office and a couple from home, a company laptop will be provided.  This is a fantastic opportunity to join a small but highly collaborative design agency, a group who value their staff and will help develop and nurture talent, they know you might yet be the finished article, they'll you become one though! If this sounds like an ideal role for you, apply with an up to date and relevant CV and portfolio of work showcasing experience and skill sets across digital design projects. Dave #LI-DO1

Graphic Designer Kendal - 5 days in the office £37,000 Creative Agency  / Collaborative team / Progressional opportunities / Stunning location / Range of brands and clients with an emphasis on food and hospitality The Graphic Designer will be joining a Creative Studio in the stunning surroundings of Kendal, based in the foothills of the Lake District, this idyllic Creative hub has helped the team to foster their design abilities for many years. Working across branding, print, digital and strategy, they're a small but collaborative team who can cover it all and work across a range of brands and businesses.  Reporting to the Creative Lead, the Graphic Designer will be responsible for:   - Delivering high quality brand-led design and production ready artwork - Working collaboratively with the wider creative team to produce creative and branding work - Designing across a range of mediums including; brand packaging of new products, retail environment, point of sale, offline and online marketing collateral - Creating packaging and print artwork following brand guidelines and designing requirements in line with print production constraints - Quality checking copy, content and design work to ensure all guidelines and standards for clients output is followed - Adding and editing content to websites using content managements systems and prepare digital collateral such as online forms and emails   The ideal Graphic Designer will come with some or all of the following: - Previous Agency or Studio experience - Extensive knowledge of Mac OS and Adobe Creative Suite - Expertise to produce the highest quality production ready artwork and liaise with printers/ suppliers as needed - A focus on design excellence, quality and attention to detail - Team work and excellent communication skills   This is a great opportunity to join a small and highly creative agency who are based in stunning surroundings, if you're keen to work on a range of clients and across a diverse range of projects. If you feel this is right for you and you're happy to work 5 days a week in Kendal offices, then apply with your portfolio and CV.    Dave #LI-DO1

  Graphic Designer Cheshire - Office based Up to £35k Free onsite parking / 25 days holiday + bank holidays / Company Pension / Life Insurance  The Graphic Designer will be joining a small but highly collaborative in-house design team which sits as part of a larger marketing function. Working across printed brochures, marketing communications, sales collateral, stationery, digital assets, email campaigns and social media campaigns.  Working across a variety of projects allows creative challenges, some with brand guidelines and some with looser boundaries allowing your creative side to flourish. There will also be a technical skills side to the role, understanding the processes of setting artwork up for print and the limitations around digital design.    As a Graphic Designer your duties will include: Designing with a strong attention to detail Ensure artwork interpretation is achievable within production constraints Prepare accurate artwork from approved design and brief Communicating with internal teams to keep them informed of the progress of the jobs they are working on Providing colour proofs /samples for sign off Working on multiple projects simultaneously Assist projects through the business to ensure on-time delivery   The Graphic Designer will come with some or all of the following: Experienced in design and setting up for print as well as digital asset creation A good communicator and collaborator Solid knowledge of Adobe Creative Suite package Designing consistently across multiple mediums Knowledge of Microsoft, Canva or SEO (a bonus but not essential)   We are looking for someone that is flexible and efficient, and who can consistently deliver good quality designs and multi-media content. The company often has client visits and therefore a smart dress code is required. This opportunity offers a huge amount of potential for the right person and can really help your career take that forward step. If you feel this is the right opportunity for you, then apply with a CV and portfolio of work.   Dave  #LI-DO1  

Graphic Designer Hybrid working: 2-3 days per week in Tattenhall £35,000 - £40,000   Graphic Designer / International brand / Discretionary bonus / 25 days holiday plus bank holiday / Enhanced Mat and Pat leave / 2 weeks sick pay      The Graphic Designer will be joining a growing and exciting business who are cornering the market with their eco friendly focused approach. Working alongside the Head of Design, you will be responsible for implementing the brand’s look and feel consistently across every touch-point globally – both online and offline, in line with brand guidelines. Ensuring the company’s success through the delivery of strong and innovative marketing communications, engaging and best in class content, the Graphic Designer will be responsible for creating digital assets, packaging & retail POS and user experience to drive brand awareness, engagement and, ultimately, sales. With a focus on Digital Design, the Graphic Designer will need to be confident in both print and digital mediums with a solid foundations and understanding of creating digital solutions, experience with user experience principles and what works when it comes to digital design.   Reporting into and working alongside the Head of Design, the Graphic Designer will:   Work closely with the Brand, Digital Marketing and Sales teams to create compelling visual assets that resonate with the target audience and communicate brand values Develop and execute a suite of brand assets to bring the brand identity to life across all channels – from digital, social, web and retailer, to packaging, POS and more. Ensure all design elements adhere to brand guidelines Deliver creative design that is fresh, innovative and customer focused, through a series of different channels Ensure all creative output is on brand, taking feedback and direction from key stakeholders Work closely alongside the UK and US agencies to deliver best in class content to support brand campaigns Create and manage scheduled workload calendars Proofread designed content before sign off, ensuring the highest quality and accuracy Provide regular creative and design inspiration, keeping the wider team up-to-date with the latest design trends, best practice, techniques and software Developing internal team relationships to ensure consistent design across on and offline assets     You'll need: Proven in-house or agency experience in a graphic design role, with a strong design portfolio and emphasis on digital Excellent all round design skills, with proven experience in digital advertising campaigns, web design and brand application across various channel including retail. Fluent in Adobe CC, Illustrator, Photoshop and InDesign - Skill and knowledge of Aftereffects and Premiere an advantage. Familiarity with Meta, TikTok, Google and other performance marketing channels Solid experience of design principles, colour theory, typography, layout composition and a understanding of the importance of brand guidelines and maintaining consistency across all creative work Previous experience of working on branded consumer goods and with an understanding of digital marketing channels Good understanding of animation for social media and video editing would be a bonus Adept at taking creative from concept through to final production Proven experience working collaboratively with cross-functional internal teams Possess excellent communication and interpersonal skills, with the ability to effectively articulate design ideas to cross-functional teams Ability to work on multiple projects simultaneously, managing workload effectively to stick to deadlines Strong attention to detail and a desire to always deliver best in class assets Ability to work in a fast-paced environment where identifying needs, providing solutions and adding value is a prerequisite     This is a live requirement and for the right person and incredible opportunity to make your mark on a growing brand. With big plans in its future you could be instrumental in shaping the creative vision for the brand and wider business. The role is hybrid but will require at least 2 / 3 days a week in their Chester office, this will need to be taken into consideration when applying for this role.  If this sounds like the ideal role for you, then apply with an up to date CV and portfolio.  Dave #LI-DO1                              

Midweight Digital Designer Manchester / Hybrid - 3 days in the office £30k - £38k Design and Branding Agency / Hybrid working / 28 days holiday plus bank holidays / Annual bonus / Regular team socials / Wellness days   The Midweight Digital Designer will be joining an established design and branding agency based in Manchester. Working 3 days a week in the office and 2 from home, they work across a broad spectrum of clients and industries, creating design solutions across digital, print and animation / video.  Reporting into the Design Director, the Midweight Digital Designer will: Collaborate with the studio and developers to deliver cohesive and on-brand digital experiences. Use your skills in animation to enhance storytelling and bring dynamic elements to life in digital projects. Ensure all designs meet high standards of quality and align with the strategic goals of the clients and agency You'll have: Proven experience in web design and animation, with a portfolio showcasing your ability to create engaging digital experiences. Strong understanding of design principles and how they apply to both static and dynamic digital content. Ability to translate client needs and brand identities into innovative design solutions. Excellent communication and collaboration skills, with attention to detail and a passion for creating impactful visual narratives. Create interactive prototypes to illustrate design functionality and user journeys. Required skills: Minimum of 3 years in a similar role Proficiency in Figma Knowledge of white boarding tools such as Miro and Figjam Good understanding of brand and how it can be executed effectively Working knowledge of the Adobe Creative Suite Good level of animation and how it can be used to enhance design and tell stories Additionally it would be beneficial to have experience within basic front end languages, HTML, CSS and JS as well as CMS experience such as WordPress. 

Social Content Creator Todmorden - Split time between clients sites and studio £30,000 - £32,000 Design and Advertising agency / Variety of clients / Established for over 30 years / Bonus scheme / Purpose built studio / Free parking The Social Content Creator will be joining a long established design and advertising agency based in the idyllic town of Todmorden. Located in a purpose built creative studio, this role will split it's time between the agencies studio and being based on site with clients across the country, so an expectation to travel is a must with this role.  The Social Content Creator will be creating content fro a variety of social channels across a wide range of brands and clients, from organic social through to video and social media campaigns, this unique role is ideal for someone who thrives off autonomous work, as well as being client facing. Reporting to the Studio Manager and working closely with the rest of the creative studio, the Social Content Creator will:   - Have an understanding or Organic Social  - Solid Brand Awareness  - Ability to be client facing and integrate onsite with clients and their teams  - Ability to create designs for a variety of social channels and requirements   - Skilled in Photoshop, Illustrator   - Benefit to have experience with After Effects / Premiere pro  - Experience managing clients and relationships as well as own projects / timelines This truly is a unique opportunity for someone who would love to be a mixture of studio and client location work, someone who loves to integrate with different teams and produce thought provoking, creative social solutions.  If this sounds like you, then apply with and up to date CV and examples of previous social projects.

Graphic Designer Todmorden / 5 days onsite £30,000 + bonus   Graphic Designer / Design and Marketing agency / Purpose built studio / Annual bonus structure / highly creative focussed team / free parking / Great team culture   The Graphic Designer will be joining a very established advertising agency with over 30 years in the industry. Working across a range of clients, no 2 days are the same and producing everything from Websites, digital assets and social media through to brochures, branding and retail displays.    The role will be based 5 days a week on site in the Todmorden office in a purpose built creative studio in idyllic surroundings.    Producing eye-catching work, which is inspiring, creative, ambitious, and open-minded. The Graphic Designer will be instrumental in shaping and defining the visual elements of the clients’ brands, products and services, with support from the team of graphics designers, copywriters, and account managers.   Reporting into the Studio Manager, the Graphic Designer will have: In-depth brand experience in a similar role, either agency-side or in-house A sparkling portfolio showcasing a wide range of print and online work Comfort with taking projects from concept through to artwork and digital execution Proficiency as a creative all-rounder, with excellent skills in Adobe Creative Suite A keen eye for detail Strong communication skills and excellent command of the English language A team player, happy to deal with clients and suppliers   Experience: 5 years of graphic design experience (preferred) Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) Good communication skills with clients and colleagues   Bonus skills (not essential but beneficial): Experience in designing for social media Website design Social media management Good photography skills This design and advertising agency is renowned for its work through out it's varied client list. This is a rare and fantastic opportunity to join a highly creative and collaborative team working across a wide range of creative briefs.    If you think this sounds like the ideal role, then apply with an up to date portfolio of work across print and digital and your CV

Social Media Executive Birchwood WA3 / Office based 5 days a week £25,000 - £30,000 + 10%performance related bonus pro-rata    Job Overview As a Social Media Executive, you will be responsible for developing, implementing, and managing the social media strategy to increase the brands online presence and improve brand awareness. You will work alongside with the Content manager, reporting into the Head of Brand, creating content, analysing performance data, and engaging with our online community.   Key Responsibilities Develop and Implement Social Media Strategy: Plan and execute a social media strategy that aligns with business goals. Content Creation and Curation: Create, curate, and manage content (images, video, written) across our various platforms (Instagram, Facebook, X, TikTok) Community Engagement: Engage with followers, respond to queries ensuring its in-line with the brand tone of voice, and monitor customer reviews. Performance Analysis: Measure the success of social media campaigns and gain insights for future planning and strategies. Collaboration: Work with other departments (e.g. Marketing, Brand, Creative) in line with business objectives. Stay Updated: Stay immersed in all channels surrounding the businesses liefstyle. Keep up to date up with the latest social media best practices and trends.   Requirements Experience: 2-3 years proven work experience as a Social Media Executive or similar role. Creative mindset with a passion for social media and content creation. Excellent knowledge of Facebook, X, Instagram, TikTok. Understanding of social media trends and how to implement them to benefit. Experience with social media analytics tools. Experience in graphic design or video editing. Familiarity with SEO and web traffic metrics. Strong organizational and multitasking skills. Excellent written and verbal communication skills. Ability to work independently and in a team environment. Attributes: Detail-oriented with the ability to work under tight deadlines. Ability to handle negative feedback or criticism professionally.  Qualifications: Bachelor’s degree or similar across either marketing, communications, Social Media Marketing or similar. This role is based in their offices in Birchwood 5 days a week and does not offer hybrid working currently. They offer onsite parking, the role would suit someone with the ability to drive and access to a car.

Social Media Specialist £38,000 – £42,000 Full Time Manchester (M50 Hybrid) Social Media Specialist / Agency / Hybrid working / 25 days holiday plus bank holidays / Team socials / Health Care plans / Competitive Pension contributions  The Social Media Specialist will have a proven track record of identifying social media marketing opportunities and can, from idea to action, lead campaign development and execution by social touchpoint. If you're a creative thinker, with great experience of creating, managing, and executing social strategies, this could be a great role to help you maximise your talents. The Job... Reporting to the Social Media Team Leader, you'll be responsible for growing international social media accounts, using your strong experience of social marketing principals. It’s a full-time role, with flexible hours, and on occasion, there might be some evening or weekend work too, if any social media emergencies arise. You'll be working in a hybrid pattern, generally 2 days a week in the modern Salford Quays office, 3 days a week from home. You'll be responsible for: - Creating, managing, and executing social strategies, guiding overall brand initiatives within your campaigns, across the most appropriate social channels. - Working closely with external agencies and in-house creative teams to ensure the creation, curation, development, and management of your planned campaigns is properly implemented. - Overseeing the engagement and deployment of influencer marketing strategies, to expand user base and create excitement. - Maintaining up-to-date social analytics and consistent reporting, with continuous optimisation towards key audiences and objectives. - Continued monitoring of the competition and undertaking competitive analysis. - Monthly, quarterly, and annual planning and approval of social calendars, adhering to client tone of voice, whilst developing thematic stories and reporting on these activities. - Keeping up to speed with industry trends, insights, topics, and best practices. - Working closely with other social media specialists in the business and sharing best practices, whilst also collaborating with content and SEO teams to achieve a unified distribution of content and link building opportunities on social media. About You... The Social Media Specialist that takes on this exciting challenge will understand that different social platforms have very different user behaviours. You'll be an expert at defining the right strategy for the right channel to maximise the growth of user volume and engagement. This is very much a strategy and management/coordination role, where you'll be guiding your agency partners and in-house creative talent through the execution of your cleverly devised plans. Here's some of the key experience you'll need to demonstrate: - 4+ years working a robust social media strategy role within a medium to large scale marketing organisation.  - A strong understanding of all social media platforms including Facebook, Twitter, Instagram, TikTok, Snapchat, YouTube, and Pinterest, is a must. - Experience of expanding online communities across other platforms such as Reddit, Discord, and Telegram, for example. - Experience of managing resources including budgets and personnel. In addition to social strategy, a large part of this role is coordinating a complex network of talent to achieve the campaign results you intend to reap. - Clear track record of building and growing brands via social media. - The ability to integrate different social channels and media types, to get the most out of the content created for the audience it reaches. - Excellent time management skills and the ability to run and prioritise multiple projects at once. The Company... This is a digital marketing business enjoying hyper-growth at the moment. They are experts within their sector, and for a creative and opportunistic-minded Social Media Specialist, this represents a great opportunity to think outside of the box and get involved in the types of campaigns you won't be able to, elsewhere.  They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear. In addition to an attractive salary of £38k - £42k DOE, some additional benefits include; - Private health cover - Death in service benefit - Pension - Various discounted products and services Want To Apply? We're interviewing and shortlisting for this role right now, and expecting to get suitable candidates in for interview quickly. If you're interested, please apply with your up-to-date CV today. #LI-DO1  

Senior Systems Administrator, Call Center Operations   San Jose (Hybrid 3 days a week in office)   We have partnered with a company that provides consulting services specializing in statistical analysis and risk management who are looking for a Senior Systems Administrator, Call Center Operations to join their growing global team.     The Senior Systems Administrator, Call Center Operations will be responsible for the support and maintenance of contact center related applications, in addition to the implementation of new solutions.     Responsibilities   Provide tier 3 support for supported applications and platforms and when required in collaboration with experts in other tier 3 teams or vendors Administer / Support / Maintain / Troubleshoot solutions Be a subject matter expert on server products or platforms Understand and clarify business or technical problems raised by stakeholders Work with internal and external providers, consultants, and vendors to determine the most cost-effective solutions satisfying the requirements and the constraints Participate in identification, design, evaluation, and estimation of solutions Deploy new and retire legacy solutions Create standard operating procedures and implement best practices improvements Document for various audiences, at the multiple levels of the processes, to support availability and suitability Participate in an on-call support rotation to provide technical support and work outside normal business hours as required Transfer of knowledge to junior and intermediate team members     Qualifications   4+ years of experience as a system administrator managing either a Contact Center, ACD call center, Voice platforms, Chat solutions, CRM, ERP or similar platform with 100+ concurrent users 4+ years of experience as Windows/Linux or Network administrator with 100+ concurrent users Experience supporting high volume, public facing web applications with an emphasis on high availability, redundancy, and security Experience administering multiuser, mission critical and high availability servers that operate 24x7 Experience with contact center or customer service solutions Experience with products from Alvaria, Aspect, Noble Systems such as Unified IP, CXP, Prophecy, WFM , etc would be an asset Experience managing or supporting chatbots, NLU, NLP or AI would be an asset Understanding of networking/interconnectivity concepts, protocols, devices and related toolsets e.g. VLANs, ACLs, TCP/IP, IPSEC, Proxies, Reverse Proxies, (S)RTP, SIP, IAX, AJP, HTTP(S), SOAP, REST API, SMTP, SDN, nmap, tcpdump, wireshark, curl, telnet Understanding of common enterprise application stack components, how they interact, how to navigate in the layers and the related toolsets e.g. Hardware, Virtualization, OSes, Application Servers, Applications, Dependencies, Databases, Storage, Monitoring, Automation Understanding of identity management, authentication and authorization e.g. LDAP(S), AD, Kerberos, ADFS, SAML, oAuth, ADAM Understanding of scripting or code would be an asset e.g. Powershell, Bash, Python, Javascript, Java, C#, PHP, SQL Needs to be proactive, responsive, and accountable. Excellent written and verbal communication in English Able to multi-task and deal with high pressure and fast changing environments This is a fantastic opportunity to join a growing team. The company offers life & health insurance coverage, additional time off, and a training sponsorship program.  If this sounds like the ideal position for you then apply today with an English version of your CV.     Kellie #LI-KB1

Junior Designer Manchester / Trafford Park £25k - £29k 23 days holiday plus birthday off / Discretionary annual bonus / Free onsite parking / Fully stocked office / Company events The Junior Designer will be joining a Global, market leading company with multiple brands under its care. With a small, in-house creative team the Junior Designer will be responsible for working across a range of design and artworking projects, from poster designs and marketing material through to email and social media campaigns.  You will be responsible for upholding the brand guidelines for each project, sometimes working to them strictly and sometimes adding your own creativity into the projects.  Based onsite in the HQ office in Trafford park 5 days a week, they offer a range of benefits such as onsite free parking, annual bonuses (discretionary) and company events.  The Junior Designer will: Interpret design briefs, determine requirements and beautifully execute artwork within the wider design team Create artworks for packaging, print & technical data documents Conceptualise ideas and visuals based on requirements and deliverables Provide creative input and contribute in strategy meetings Prepare and present drafts and ideas from inception through to delivery Work within brand guidelines, maintaining and upholding the companies corporate image Creating, updating, and managing artwork libraries and archives, providing access to digital assets as required, and editing visuals as needed for future projects This is a duel role across design (conceptual) and Artworking, so a good understanding of setting up documents ready fro print is essential. You'll also have the opportunity to work on wider creative work. If this sounds like an ideal role for you, then apply with an up to date CV and portfolio asap.  Dave #LI-DO1

Account Manager Digital Creative & Marketing Agency Manchester / Hybrid working £40,000   Design Agency / Multiple Clients / Remote working opportunities / National campaigns / Responsive web design / Career Progression / 31 Days Holiday (inc bank holidays) / Big Brands   The Account Manager will be joining a small but highly collaborative creative, marketing agency working across a range of big, international clients. Working alongside the creative team, the Account Manager will be responsible for the agencies client relationships and will be part of a client service offering and team, building upon existing relationships as well as developing new ones.  The agency prides itself on its relationships with its clients, the work it creates and ultimately the team culture its been able to build. With a broad range of skill sets internally from creative, design, digital and UX, no two days are the same at this agency. Based in Manchester's creative hub, the Sharp Project, they offer a mixture of onsite office work and remote days each week, which can flex either way project dependant.  Responsibilities of the Account Manager include:  - Building, developing and fostering relations with the agencies existing and new clients - Working alongside other team such as Creative to ensure timely responses to briefs - Being the go between for creative and the client - Understanding what the client is trying to achieve and if needed, educating on better ways of achieving goals - Involvement in planning and strategy - Confident with pitching / ideation stages and driving new business with prospective clients This is a great opportunity to join an agency that is in a growth faze, a chance to work on some highly reputable client sand brands with big impact. If you feel you have what's required and relish a challenge, then apply with an up to date CV asap. Dave #LI-DO1

Graphic Designer £24-26K Lytham, St Annes - 5 days onsite  The Graphic Designer will integrate into an experienced in-house team within a company specialising in designing, crafting, and generating assets for a wide variety of products, spanning from packaging to point-of-sale materials, brochures, and posters. Situated full-time at the Lytham St Annes site, this compact yet collaborative team is committed to creating products distributed globally. Under the guidance of the Head of Design, you will collaborate with key personnel to: -Develop traditional offline design materials for all brands, encompassing marketing literature, campaign support materials (such as brochures, presentations, exhibition graphics, and advertisements). -Ensure adherence to the correct process for artwork requests, ensuring thoroughness for every request of marketing literature or label artwork. -Maintain a consistently high standard of work, meeting deadlines, aligning with brand guidelines, and gaining approval from the Head of Design. -Edit or create print-ready artwork using predominantly Adobe software on an Apple Mac platform, ensuring accuracy and adherence to brand guidelines. -Support online activities as necessary. -Maintain accurate and up-to-date copies and electronic records. -Coordinate with external agencies and suppliers to effectively implement new marketing initiatives. The ideal candidate will possess: -Minimum of 3 years' experience in a similar role. -Proficiency in industry-standard design software such as InDesign, Photoshop, and Illustrator, with excellent familiarity with Microsoft PowerPoint.  -Experience in digital and 3D applications is advantageous but not mandatory. -Exceptional attention to detail. -Strong interpersonal and communication skills. -Excellent organisational abilities. -Confidence in presenting and explaining ideas to stakeholders. -Ability to thrive in a fast-paced, dynamic, and creative environment. -Practicality and a proactive approach to work. Benefits: -Flexi hours -Private Healthcare -Profit share bonus  -Free Parking -Subsidised Canteen -Free Gym  -Retail Discounts -30 days holidays (inc bank hols) This exciting opportunity awaits a Graphic Designer ready to advance their career. You'll have the opportunity to engage in diverse design projects and product developments. The client is offering a salary of up to £26k, if you believe this opportunity matches your aspirations, please apply with your updated CV and portfolio. #LI-GH1